ZyXEL Communications WSQ50 Manual de usuario

Default Login Details

User’s Guide

Multy X

AC3000 Tri-Band WiFi System

Model: WSQ50

Zyxel App Multy X

myZyxelCloud

Account

https://mycloud.zyxel.com

Version 1.0.0 Edition 1, 09/2017

Multy X WiFi System User’s Guide

IMPORTANT!

READ CAREFULLY BEFORE USE.

KEEP THIS GUIDE FOR FUTURE REFERENCE.

Screenshots and graphics in this book may differ slightly from your product due to differences in your

product firmware or your app version. Every effort has been made to ensure that the information in this

manual is accurate.

Related Documentation

•QuickStartGuide

The Quick Start Guide shows how to connect and install the Multy device.

•MoreInformation

Go to support.zyxel.com to find other information on the Multy device.

Table of Contents

Multy X WiFi System User’s Guide

Table of Contents

Table of Contents.................................................................................................................................3

Chapter 1

Get to Know Your Multy X WiFi System ..............................................................................................4

1.1 Overview .......................................................................................................................................... 4

1.2 Way to Manage the Multy X WiFi System ......................................................................................4

1.3 Getting Started ................................................................................................................................. 5

1.4 Hardware Connections ................................................................................................................... 5

1.5 Reset Button ...................................................................................................................................... 6

1.5.1 Use the RESET Button ............................................................................................................... 6

1.6 LED (Light) .......................................................................................................................................... 6

Chapter 2

Set up Your Multy X WiFi System Using Multy X App ........................................................................8

2.1 Introduction ....................................................................................................................................... 8

2.2 Use the Multy X App ......................................................................................................................... 8

2.3 Add and Install Your First Multy X Device ..................................................................................... 10

2.4 Run a Speed Test ............................................................................................................................ 13

2.5 Enable or Disable Guest WiFi ......................................................................................................... 15

2.6 Share WiFi Network Name and Password with Others ............................................................... 17

2.7 Add Clients to a Group .................................................................................................................. 19

2.8 Set a WiFi Schedule for Groups ..................................................................................................... 21

2.9 Pause or Resume Internet Access on a Group ........................................................................... 23

2.10 Turn on or off the Multy X Device’s LED (Light) .......................................................................... 25

2.11 Remove a Multy X Device ........................................................................................................... 27

2.12 Install a Second Multy X WiFi System .......................................................................................... 29

2.13 Change the Name or Picture of a Multy X WiFi System ........................................................... 31

2.14 Remove a Multy X WiFi System .................................................................................................... 33

2.15 Report a Problem with the Multy X App .................................................................................... 35

2.16 Log in with a myZyxelCloud Account ........................................................................................36

2.17 Manage Your Multy X WiFi System with Amazon Alexa ........................................................... 37

Appendix A Customer Support ....................................................................................................... 40

Appendix B Legal Information......................................................................................................... 46

Multy X WiFi System User’s Guide

CHAPTER 1

Get to Know Your Multy X

WiFi System

1.1 Overview

Zyxel Multy X WiFi System allows you to quickly set up and monitor your WiFi network using the Multy X

app. You can install two or more Multy X Devices in a Multy X WiFi System to extend the range of your

existing wired network without additional wiring, providing easy network access to mobile users.

In the following example, the first Multy X Device connects to the router to act as the root AP (A1), and

other Multy X Devices are extenders (A2 or A3) to expand wireless coverage. The extenders help relay

communications from wireless clients to the root AP and router.

1.2 Way to Manage the Multy X WiFi System

You can use the following way to manage the Multy X WiFi System.

Multy X App

The Multy X app allows Multy X WiFi System setup and management from your mobile device. This User’s

Guide provides information about key uses of the Multy X app.

A2 A1

Chapter 1 Get to Know Your Multy X WiFi System

Multy X WiFi System User’s Guide

1.3 Getting Started

To set up a Multy X WiFi System, you need to:

1Have a broadband modem or router that is connected to the Internet.

2Get at least one Multy X Device. If you have multiple Multy X Devices, the first one you installed should

be connected to the modem or router. Other Multy X Devices can be placed in different rooms to

extend WiFi range by wirelessly connecting to the first Multy X Device.

3Install the Multy X app and turn on Bluetooth on your smart phone. Make sure your phone has Internet

access.

4Connect the first Multy X Device (see Section 1.4 on page 5).

5Use the Multy X app to set up the Multy X Device and manage your Multy X WiFi System (see Chapter 2

on page 8).

1.4 Hardware Connections

See your Quick Start Guide for more information about hardware installation.

1Use the included power cable to connect the Multy X Device’s power port to a power outlet.

2If you are installing the first Multy X Device, connect the Internet port of the Multy X Device to a

broadband modem or router that is connected to the Internet.

Chapter 1 Get to Know Your Multy X WiFi System

Multy X WiFi System User’s Guide

1.5 Reset Button

If you need to set the Multy X Device back to its default settings, use the Reset button on the rear panel.

1.5.1 Use the RESET Button

1Make sure the LED is not blinking white.

2Press the RESET button for longer than five seconds to set the Multy X Device back to its factory-default

configurations. The LED starts to blink red.

1.6 LED (Light)

Look at the LED on the top panel to determine the status of the Multy X Device.

Figure 1 Multy X Device LED

Chapter 1 Get to Know Your Multy X WiFi System

Multy X WiFi System User’s Guide

The following are the LED descriptions for your Multy X Device.

Table 1 Multy X Device LED

COLOR STATUS DESCRIPTION

Off The Multy X Device is not receiving power.

White Blinking The Multy X Device is booting up, undergoing firmware upgrade, or being

configured.

On The Multy X Device is on and connected to the Internet.

Blue Blinking Bluetooth is enabled on the Multy X Device.

On The Multy X Device in extender mode is connected to the root AP.

Red On The Multy X Device in root AP mode failed to connect to the Internet, the

Multy X Device in extender mode cannot connect to the root AP, or Bluetooth

is not working on the Multy X Device.

Slow Blinking An error occurred during firmware update.

Fast Blinking The Multy X Device is in the process of default restoring.

Multy X WiFi System User’s Guide

CHAPTER 2

Set up Your Multy X WiFi

System Using Multy X App

2.1 Introduction

Zyxel Multy X app helps you install Multy X Devices and manage the Multy X WiFi System directly with

your Android or iOS device.

Compatibility

• Android 5.0 or later

•iOS9orlater.

2.2 Use the Multy X App

You can log in and use the Multy X app with or without a myZyxelCloud account.

With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server. You then

can log in and use the app on any mobile device to manage your Multy X WiFi System once it has been

set up. Moreover, the Multy X Devices can work with Amazon Alexa after the myZyxel account is linked

to Alexa (Section 2.17 on page 37).

1Install the Multy X app from Google Play or the Apple App store. Then tap the Multy X icon to open it.

Figure 2 Multy X App Icon

Chapter 2 Set up Your Multy X WiFi System Using Multy X App

Multy X WiFi System User’s Guide

2The main menu displays. Enter your myZyxelCloud account information and tap Log in. Otherwise, tap

Install Multy to use the app without logging into the myZyxelCloud server.

Chapter 2 Set up Your Multy X WiFi System Using Multy X App

Multy X WiFi System User’s Guide

2.3 Add and Install Your First Multy X Device

You need to install at least one Multy X Device before you can manage the Multy X WiFi System.

1When the following screen displays, tap +to install and add a Multy X Device to your Multy X WiFi

System.

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