ZyXEL Communications SCR 50AXE Manual de usuario

Default Login Details

User’s Guide

SCR 50AXE

Secure Cloud-managed Router with AXE5400 Tri-Band WiFi 6E

Local GUI

LAN IP Address https://192.168.168.1

User Name admin

Password See the Zyxel Device label

Version 1.00 Edition 1, 04/2023

SCR 50AXE Local GUI User’s Guide

IMPORTANT!

READ CAREFULLY BEFORE USE.

KEEP THIS GUIDE FOR FUTURE REFERENCE.

Screenshots and graphics in this book may differ slightly from your product due to differences in your

product firmware or your app version. Every effort has been made to ensure that the information in this

manual is accurate.

Note: The version number on the cover page refers to the Zyxel Device’s latest firmware

version to which this User’s Guide applies.

Related Documentation

Note: This guide is for troubleshooting when your Zyxel Device cannot connect to NCC.

•QuickStartGuide

The Quick Start Guide contains information on setting up your Zyxel Device using the Zyxel Nebula

Mobile app.

•MoreInformation

Go to https://community.zyxel.com/en for product discussions.

Go to support.zyxel.com to find other information on the Zyxel Device.

Table of Contents

SCR 50AXE Local GUI User’s Guide

Table of Contents

Table of Contents.................................................................................................................................3

Chapter 1

Get to Know Your Zyxel Device .........................................................................................................6

1.1 Overview ........................................................................................................................................... 6

1.1.1 Nebula Management ............................................................................................................ 6

1.2 Features ............................................................................................................................................. 7

1.2.1 Tri-Band WiFi ............................................................................................................................. 8

1.2.2 WiFi 6 / WiFi 6E Introduction ................................................................................................... 8

Chapter 2

Hardware............................................................................................................................................10

2.1 Hardware Connections ................................................................................................................. 10

2.2 Mounting Options ........................................................................................................................... 11

2.2.1 Wall Mounting ....................................................................................................................... 11

2.2.2 Desk Placement .................................................................................................................... 12

2.3 WPS Button ...................................................................................................................................... 13

2.4 Reset Button .................................................................................................................................... 13

2.4.1 Reset the Zyxel Device Back to Factory Default Settings ................................................. 14

2.5 LED Light .......................................................................................................................................... 14

Chapter 3

Web Configurator...............................................................................................................................17

3.1 Overview ......................................................................................................................................... 17

3.2 Accessing the Local GUI Web Configurator ............................................................................... 17

3.3 Web Configurator Layout .............................................................................................................. 19

3.3.1 Settings Icon .......................................................................................................................... 19

Chapter 4

WAN Interface....................................................................................................................................21

4.1 Connectivity .................................................................................................................................... 21

4.1.1 WAN Setting ........................................................................................................................... 21

4.2 System Information ......................................................................................................................... 23

Chapter 5

Diagnostic...........................................................................................................................................26

5.1 Diagnostic Overview ...................................................................................................................... 26

5.2 Diagnostic ....................................................................................................................................... 26

Table of Contents

SCR 50AXE Local GUI User’s Guide

Chapter 6

Troubleshooting..................................................................................................................................29

6.1 Overview ......................................................................................................................................... 29

6.2 NCC Access .................................................................................................................................... 29

6.3 Power, Hardware Connections, and LEDs ................................................................................... 30

6.4 Zyxel Device Access and Login .................................................................................................... 31

6.5 Internet Access ............................................................................................................................... 32

6.6 Resetting the Zyxel Device to Its Factory Defaults ...................................................................... 33

6.7 WiFi Connections ............................................................................................................................ 33

Appendix A Customer Support ....................................................................................................... 35

Appendix B Legal Information......................................................................................................... 40

Index...................................................................................................................................................46

PART I

Local GUI

User’s Guide

SCR 50AXE Local GUI User’s Guide

CHAPTER 1

Get to Know Your Zyxel

Device

1.1 Overview

Your Zyxel Device is a Secure Cloud-managed Router that is controlled using the Zyxel NCC (Nebula

Control Center). NCC is a cloud-based network management system that allows you to remotely

manage and monitor your Zyxel Device. You need to create a myZyxel account to log into the NCC for

management first. You can access the NCC through the NCC web portal using a web browser on your

computer or the Nebula Mobile app on your smartphone.

When your Zyxel Device cannot connect to NCC, see Section on page 17 on using the Local GUI Web

Configurator to configure the Zyxel Device’s WAN settings.

1.1.1 Nebula Management

The Zyxel Device is managed and provisioned by the NCC (Nebula Control Center) when:

• It is connected to NCC.

• It has been registered on NCC.

To set up a Zyxel Device, you need to:

1Connect the Zyxel Device to a broadband modem or router that is connected to the Internet.

2Install the Zyxel Nebula Mobile app and turn on WiFi on your smartphone to pair with your Zyxel Device.

Make sure your smartphone also has Internet access.

3Use the Zyxel Nebula Mobile app to set up the Zyxel Device and manage your Zyxel Device.

Table 1 Management Methods

MANAGEMENT METHOD WHEN TO USE IT

Nebula Mobile App Registration, Monitoring and Basic Management

NCC Web Portal Registration, Monitoring and Management

Chapter 1 Get to Know Your Zyxel Device

SCR 50AXE Local GUI User’s Guide

To install the app:

• Scan the QR code on the box

• Click the downlink on the QSG.

1.2 Features

The Zyxel Device is a router that supports (but is not limited to) the following features:

A WiFi 6E Tri-Band WiFi System emits one 2.4 GHz, one 5 GHz and one 6 GHz WiFi signals. A WiFi 6 Tri-Band

WiFi System emits one 2.4G WiFi signal and two 5G WiFi signals. Dual-Band WiFi Systems emit one 2.4G

signal and one 5G signal.

“Maximum Bandwidth” refers to the sum of the bandwidths of all WiFi signals (2.4G, 5G, and 6G) emitted

by the Zyxel Device.

Table 2 Features

FEATURE SCR 50AXE

Maximum Bandwidth 5400 (WiFi 6E Tri-Band)

WPS Button YES

Pairing Method WiFi

APP Management YES

GUI Management (for troubleshooting only) YES

Number of LAN Ports 4

Number of internal antennas

6G 2

2.4G + 5G 2

Threat Management that protects against

ransomware, blocking ads/intrusion/exploits/dark

web/VPN proxy, and stopping mail fraud, phishing.

YES

Guest VLAN YES

Firewall YES

Country Restriction YES

IPSec VPN YES

Content Filtering and Application Control YES

Chapter 1 Get to Know Your Zyxel Device

SCR 50AXE Local GUI User’s Guide

See the Quick Start Guide for how to do the hardware installation, mounting, and Internet setup.

1.2.1 Tri-Band WiFi

The Zyxel Device is equipped with three WiFi radios. The Zyxel Device uses the WiFi radios to transmit WiFi

signals. This means you can configure three different WiFi networks to operate simultaneously.

The tri-band Zyxel Devices support both 2.4 GHz and 5 GHz, and an additional 5 GHz or 6 GHz WiFi radio

at the same time.

IEEE 802.11a/b/g/n/ac/ax compliant clients can wirelessly connect to the Zyxel Device to access

network resources. You could use the 2.4 GHz band for regular Internet surfing and downloading while

using the 5 GHz or 6 GHz band for time sensitive traffic like high-definition video, music, and gaming.

Figure 1 Tri-Band Application

1.2.2 WiFi 6 / WiFi 6E Introduction

The Zyxel Device supports WiFi 6 and WiFi 6E standards and brings the following features for WiFi 6/WiFi 6E

compatible client devices.

WiFi 6 (IEEE 802.11ax)

WiFi 6 is a WiFi standard that supports both 2.4 GHz and 5 GHz frequency bands and brings the following

major improvements:

Higher Data Transmission Speed

WiFi 6 provides faster transmission data rate than the previous WiFi standards with the following features:

Chapter 1 Get to Know Your Zyxel Device

SCR 50AXE Local GUI User’s Guide

• 1024-QAM (Quadrature Amplitude Modulation) – enhances the data capacity of each transmission

unit.

• 160 MHz Channel Bandwidth – extends the supported channel bandwidth to 160 MHz, providing

higher data throughput.

Enhanced Air Time Utilization

WiFi 6 increases transmission performance in high-density environments that have multiple client devices

with the following features:

• OFDMA (Orthogonal Frequency-Division Multiple Access) – divides channels into sub-channels that

enables multiple transmissions in a single channel.

• BSS Coloring – tags traffic by BSS (Basic Service Set) and identifies traffic from overlapping BSSs. The AP

can ignore traffic of unrelated BSSs and transmit data when a channel is occupied.

• MU-MIMO (Multiple User-Multiple Input Multiple Output) – enables multiple users to connect to the AP

and download/upload traffic simultaneously.

Extended Signal Range

Beamforming – forms the radiating signals into one direction. This enhances the signal strength and

extends the signal transmission range.

Extended Battery Life

TWT (Target Wake Time) – The AP negotiates with client devices so client devices only wakes up and

communicates with the AP in specific periods. This conserves client devices battery life.

WiFi 6E (IEEE 802.11ax – Extended Standard)

WiFi 6E is an extended standard of WiFi 6 (IEEE 802.11ax). WiFi 6E inherits all the WiFi 6 features and brings

with an additional 6 GHz band. The 6 GHz band allows you to avoid possible congested traffic in the

lower 2.4 GHz and 5 GHz bands. WiFi clients must support WiFi 6E to connect to an AP using the 6 GHz

band.

Note: Check your client device’s product specification to see if your client device supports

the 6 GHz band (WiFi 6E). If not, you should still use the 2.4/5 GHz bands for connection.

Note: Not all countries support the 6 GHz band (WiFi 6E).

SCR 50AXE Local GUI User’s Guide

CHAPTER 2

Hardware

2.1 Hardware Connections

1Use the included power cable to connect the Zyxel Device’s power port to a power outlet.

2Connect the Internet port of the Zyxel Device to a broadband modem or router that is connected to

the Internet.

Figure 2 SCR 50AXE Ports Panel

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