Yealink WH63 Manual de usuario

YEALINK WH63

IN EAR DECT HEADSET

USER MANUAL

TABLE OF CONTENTS

CLICK ON ANY PAGE NUMBER TO RETURN TO THE TABLE OF CONTENTS

GETTING STARTED ..................................................................................................................................

PACKAGE CONTENTS.

CONNECTING THE HEADSET ..................................................................................................................

CONNECT THE HEADSET TO PC OR DESK PHONE, USB CONNECT SOFTWARE.

BASE AND HEADSET CONTROLS ............................................................................................................

BASE LEDS ..............................................................................................................................................

CALL HANDLING FROM THE HEADSET ....................................................................................................

ANSWER, END, REJECT + HOLD.

CALL HANDLING FROM THE BASE ..........................................................................................................

ANSWER, END, REJECT + REDIAL FROM MaX UC OR THE DESK PHONE.

MERGE TWO CALLS ................................................................................................................................

MERGE AN ACTIVE MaX UCA CALL AND AN ACTIVE CALL ON THE BASE.

TRANSFER CALLS BETWEEN HEADSET + DESK PHONE ............................................................................

SWITCH CALLS TO THE HEADSET FROM THE DESK PHONE + THE DESKPHONE TO THE HEADSET

HANDLING MULTIPLE CALLS ...................................................................................................................

Need support? Connect with us at www.northland.net/support or

Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative

YEALINK WH63 DECT HEADSET

Need support? Connect with us at www.northland.net/support or

Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative

GETTING STARTED

Unbox the contents of the headset.

PACKAGE CONTENTS

BASE HEADSET POWER ADAPTER MICRO USB TO

USB-A USB

CABLE 0.8M

MICRO USB TO

USB-A USB

CABLE 1.0M

QUICK START GUIDE

NOTES: You should use the included accessories as other accessories may have compatibility issues that prevent them from working

properly.

Be sure to connect the base to a DC power supply, not just the USB power supply.

EARHOOK + EARTIPS

Need support? Connect with us at www.northland.net/support or

Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative

CONNECTING THE HEADSET

The following diagram will assist with connect the headset properly.

Connect to Power Supply

Connect to PC

+Dock the headset into the charger.

+Before initial use, dock the headset for at least 30 minutes.

+For the initial use the headset is successfully paired with the base when you dock it in the base.

Connect busylight

(available soon).

CONNECT TO PC/DESK PHONE WITH THE INCLUDED USB CABLE

Connect one end of one of the included USB cables to the PC port on the base and the other end into the USB Port on the PC.

Connect one end of the other included USB cable to the Phone port on the base and the other end into the USB Port on the desk phone.

IMPORTANT: You need to connect the PC to the Micro USB port of the base marked with the text PC.

CHARGE THE HEADSET BEFORE USE

Connect to

Desk Phone

YEALINK USB CONNECT SOFTWARE

Yealink provides a USB device manager client called Yealink USB Connect that can be used to personalize and manage your Yealink

Headsets.

Download the software from the Yealink website at https://www.yealink.com/product/yuc.

See the separate Yealink USB Connect Quick Reference Guide at www.northland.net/support.

Need support? Connect with us at www.northland.net/support or

Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative

BASE AND HEADSET CONTROLS

1 Status Indicator Panel

2 PC Button

4 Phone Button

3 Voice Assistant

Button

No. Name Description

1 Status Indicator Panel

Indicates the mute status, audio status, and headset battery status.

+Solid White: Unmuted

+Solid Red: Muted

+Solid Green: Audio connection between base and headset is normal

+Flashing Orange: headset is disconnected with base (power off/out of range)

2 PC Button +Press to connect the headset to MaX UC to place a call.

+Press to answer or end a MaX UC call.

3 Voice Assistant Button Hold for two seconds to activate the voice assistant.

4 Phone Button +Press to connect the headset to the desk phone to place a call.

+Press to answer or end a call on the desk phone.

5 Status and Busylight Indicates, charging or call status. (Busy Light coming soon)

6 Volume Control Panel Adjusts the volume of your headset

8 Mute Button8 Mute Button

7 Call Button7 Call Button

6 Volume Control Panel6 Volume Control Panel

5 Status LED (Busy Light LED Coming Soon)5 Status LED (Busy Light LED Coming Soon)

7 Call Control Button

+ Hold for three seconds to power the headset on/off

+ Press once to answer an incoming call

+ Double-press to reject an incoming call

+ Press once to end an active call

+ Hold for two seconds to answer an incoming call and put the active call on hold

+ Hold for two seconds to switch between held call and active call

+ Press once to end the active call and answer the incoming call

+ Double-press to stay on the active call and reject the incoming call

8 Mute Button Press to toggle the microphone on/off

Need support? Connect with us at www.northland.net/support or

Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative

WH63 BASE STATUS LEDS

The following LED indicators appear on the base of the WH63 headset.

PC DESK PHONE BUTTON

Off PC/desk phone device is not connected.

Glows white PC/desk phone device is connected and in the idle state.

Glows green In a call.

Fast green ﬂash Ringing.

Green double ﬂash Call is on hold.

CALL HANDLING FROM THE HEADSET

+Answer a Call: Press the Call Control button or undock the headset.

NOTE: Auto Answer must be turned on to answer the call by undocking the headset.

+End a Call: Press the Call Control button or dock the headset.

+Reject a Call: Double-press the Call Control button.

+Hold a Call: Hold the Call Control button for two seconds.

+Resume Held Call: Hold the Call Control button for two seconds.

+Adjust the Volume: Press the Volume Control button up/down.

Call Control Button

Volume Up/Down Button

Mute Button

IMPORTANT: When using MaX UC, all call control must be done from the MaX UC application and not from the headset or

base.

Need support? Connect with us at www.northland.net/support or

Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative

CALL HANDLING FROM THE BASE

+Answer a Call: Press the PC button.

+End a Call: Press the PC button or dock the headset.

+Reject a Call ON MaX UC: Double-press the PC button.

+Reject a Call on Desk Phone: Double-press the Phone button.

+Redial a MaX UC Call: Double-press the PC button.

+Redial a Desk Phone Call: Double-press the Phone button.

PC Button Phone Button

Voice Assistant Button

HANDLE MULTIPLE CALLS

+End Current Call and Answer Incoming Call: Press the Call Control button.

+Place Current Call on Hold and Answer Incoming Call: Hold the Call Control button for two seconds.

+Switch Between Held Call and Active Call: Hold the Call Control button for two seconds.

+Reject the Incoming Call While on an Active Call: Double-press the Call Control Button.

IMPORTANT: When using MaX UC, all call control must be done from the MaX UC application and not from the headset or

base.

Need support? Connect with us at www.northland.net/support or

Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative

TRANSFER A CALL FROM THE DESK PHONE TO THE HEADSET

BEFORE YOU BEGIN:

+The base must be connected to the Desk Phone via USB.

+A call is answered on the desk phone using the handset or speaker phone.

PROCEDURE:

+Press the Call Control button on the headset.

+Lift the headset from the base.

It may be necessary to press the headset key on the desk phone. The audio will transfer from the desk phone to the headset.

TRANSFER A CALL FROM THE HEADSET TO THE DESK PHONE

BEFORE YOU BEGIN:

+The base must be connected to the Desk Phone via USB.

+A call is answered on the headset.

PROCEDURE:

Do one of the following on the desk phone:

+Pick up the handset.

+Press the speaker key.

The audio will transfer from the headset to the desk phone.

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