Xerox DocuPrint N4025 Manual de usuario

Xerox PrinterMap

Enterprise Printer Platform

Version 1.3

User Guide for Windows NT and Windows

95/98

Xerox Corporation

701 South Aviation Blvd.

El Segundo, CA

90245

USA

Xerox Canada, Limited

5650 Yonge Street

North York, Ontario

Canada

M2M 4G7

Americas Customer Operations

800 Long Ridge Road

Stamford, CT

06904-1600

USA

Xerox Limited

Parkway

Marlow

Buckinghamshire

SL7 1YL

United Kingdom

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or

hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles,

templates, icons, screen displays, looks, etc.

XEROX, The Document Company, the stylized X, and CentreWare DP, are trademarks of Xerox Corporation or its subsidiaries.

Lexmark and MarkVision are trademarks of Lexmark International, Inc. HP and JetAdmin are trademarks of Hewlett-Packard Company. Microsoft,

Microsoft Windows, Windows NT, Windows 95/98, MS, and MS-DOS are trademarks of Microsoft Corporation. Novell, NetWare, and Client 32 are

trademarks of Novell Inc. All other product names are trademarks/tradenames of their respective owners.

Notice

Specifications described in this publication are subject to change without notice. Use of some features may be limited by your hardware or software

configuration. Contact your dealer, Xerox, or Xerox Limited for details.

Contents

PrinterMap User Guide iii

Contents

List of Figures

...................................................................................................... vi

List of Tables............................................................................... ix

Preface ...........................................................................................x

Chapter Overview ................................................................................xi

Who should Use this Guide ..................................................................xi

Conventions Guide...............................................................................xi

Mouse Conventions.............................................................................xii

Related Reading..................................................................................xii

Workstation Requirements ..................................................................xii

Hardware.........................................................................................xii

Software ..........................................................................................xii

Memory Requirements.....................................................................xii

Projecting Hard Disk Requirements..................................................xii

Projecting Discover Time................................................................ xiii

Projecting Network Traffic..............................................................xiii

Conclusion.......................................................................................xv

Chapter 1 Overview.......................................................................1

How it all Works...................................................................................3

PrinterMap Components........................................................................4

Contents

PrinterMap User Guide iv

Chapter 2 Getting Started.............................................................6

PrinterMap Installation..........................................................................7

Loading PrinterMap Files...................................................................7

PrinterMap Re-Installation .................................................................9

PrinterMap Uninstall ..........................................................................9

Running PrinterMap for the First Time................................................10

Configuring PrinterMap.......................................................................12

Configuration Window Panels..........................................................13

Discover...........................................................................................13

Alarms .............................................................................................13

Alarm...............................................................................................14

Status...............................................................................................16

Application Paths.............................................................................16

Reporting.........................................................................................18

PrinterMap Shutdown .........................................................................20

Chapter 3 Discover Process

...................................................................................................... 2

1 Overview.............................................................................................22

Discover Configuration .......................................................................22

IP.....................................................................................................23

IPX..................................................................................................24

Community Strings...........................................................................25

Operation............................................................................................27

Advanced Configuration Issues............................................................30

Supported Vendors and Printer Models............................................30

Chapter 4 User Interface

...................................................................................................... 3

4 Topology Overview.............................................................................35

Menu Bar Items...................................................................................36

File...................................................................................................36

Topology .........................................................................................36

Group ..............................................................................................39

Report..............................................................................................41

Tools ...............................................................................................42

Help.................................................................................................43

Toolbar...............................................................................................43

Topology Viewing Areas.....................................................................44

Viewing Printer Information................................................................46

Printer Groups .................................................................................47

Printer Icons.....................................................................................47

Contents

PrinterMap User Guide v

Printer Status ...................................................................................48

Printer Properties Window...............................................................49

Adding and Deleting Managed Printers................................................51

Adding Printers to PrinterMap..........................................................51

Deleting Printers from PrinterMap....................................................51

Right-Click Menus ..............................................................................51

Printer Icon Right-Click Menu .........................................................51

Topology Right-Click Menu.............................................................54

Additional Functionality ......................................................................55

Adding Printers to Groups through Drag and Drop ..........................55

Selecting Multiple Printers................................................................56

Chapter 5 Status and Reporting

...................................................................................................... 5

6 Service Overview................................................................................57

Memory Requirements.....................................................................57

Stopping and Re-starting Polling Tasks ............................................57

Status Function ...................................................................................59

Overview .........................................................................................59

Operation.........................................................................................59

Icon Colors......................................................................................60

Reporting Function..............................................................................60

Reporting Service.............................................................................61

Disabling Reporting..........................................................................61

Enabling Reporting...........................................................................63

Generating Reports ..........................................................................63

Standard Reports .............................................................................64

Reporting Data Custodial Procedures...............................................69

Chapter 6 Alarms

...................................................................................................... 7

2 Alarm Detection..................................................................................73

Alarm Configuration............................................................................73

Viewing Alarms...................................................................................73

Chapter 7 Troubleshooting

...................................................................................................... 7

7 Log Files and Debug Functionality.......................................................78

Discover Problems ..............................................................................80

Discover Error message is returned immediately and no printers are

discovered........................................................................................80

Incomplete Discover ........................................................................80

Contents

PrinterMap User Guide vi

Discover doesn't complete................................................................81

Status / Alarm Problems......................................................................81

Icons Not Changing Color According to Status:...............................81

Alarms Not Being Received in Alarm Log Window..........................81

Alarm Reads “Invalid Alarm Value from Printer”..............................81

No Pop-ups or Application Launches Occurring...............................81

Reporting Problems.............................................................................82

Standard Reporting Reports.............................................................82

Error Messages ...................................................................................82

PrinterMap Discover Error Messages...............................................90

PrinterMap Reporting Service Messages ..........................................99

PrinterMap Alarm Log Messages ...................................................107

PrinterMap Status Service Messages..............................................109

Contents

PrinterMap User Guide vii

List of Figures

Figure 1 PrinterMap Components...........................................................4

Figure 2 Welcome to PrinterMap window.............................................10

Figure 3 Discovery Required window................................................... 11

Figure 4 PrinterMap Configuration window.......................................... 13

Figure 5 Alarm Configuration window..................................................14

Figure 6 Alarm Notification Pop-up window.........................................15

Figure 7 Status Configuration window.................................................. 16

Figure 8 Application Configuration window..........................................17

Figure 9 Reporting Configuration window............................................ 18

Figure 10 Select Report Attributes window ..........................................19

Figure 11 Discover Configuration window............................................ 22

Figure 12 Router Discover Configuration window................................ 24

Figure 13 Community Strings window.................................................. 26

Figure 14 Community Strings Update dialog......................................... 26

Figure 15 Available Disk Space window............................................... 27

Figure 16 Not Enough Disk Space Notification window ....................... 28

Figure 17 Discover Progress window....................................................29

Figure 18 Discover Complete dialog..................................................... 29

Figure 19 PrinterMap Topology window .............................................. 35

Figure 20 Add Printer window.............................................................. 37

Figure 21 Update Printer Information window...................................... 38

Figure 22 Create Group window...........................................................39

Figure 23 Delete Group Confirmation dialog ........................................40

Figure 24 Add Printer(s) to Group window........................................... 40

Figure 25 Remove Printer Confirmation dialog .....................................41

Figure 26 Printer Icon Components ...................................................... 48

Figure 27 Printer Properties window.....................................................49

Figure 28 Edit Serial Number window.................................................. 50

Figure 29 Printer Icon Right-click Menu............................................... 51

Figure 30 Generate Report sub-menu.................................................... 52

Figure 31 Add Printer(s) to Group dialog .............................................54

Figure 32 Remove Printer dialog........................................................... 54

Figure 33 Topology Right-Click menu.................................................. 55

Figure 34 Group Right-Click menu....................................................... 55

Figure 35 Service Control window........................................................ 58

Figure 36 Reporting Configuration window.......................................... 62

Figure 37 Verify Disabling Reporting Option window........................... 62

Figure 38 Reporting Parameters window .............................................. 65

Figure 39 Example Group Standard Report window............................. 66

Figure 40 Report Attributes window..................................................... 67

Contents

PrinterMap User Guide viii

Figure 41 Impending Loss of Information window................................ 70

Figure 42 Upcoming Loss of Information –Details window.................. 70

Figure 43 Individual Printer Alarms window......................................... 73

Figure 44 Alarm Log window............................................................... 75

Figure 45 Alarm log –Acknowledge window ....................................... 76

Contents

PrinterMap User Guide ix

List of Tables

Table 1 Document Typographic Conventions......................................... xi

Table 2 Additional Disk Space Required with Reporting Enabled..........xiii

Table 3 Default SNMP Time-out Values...............................................33

Table 4 Toolbar Icons...........................................................................43

Table 5 Attribute List ...........................................................................44

Table 6 Predefined Groups ...................................................................46

Table 7 Printer Icons ............................................................................47

Table 8 Printer Status to Icon Color Mapping....................................... 48

Table 9 Printer Status to Icon Color Mapping....................................... 60

Table 10 Alarm Condition to Status Color Mapping.............................. 74

Table 11 Processes Eligible for Debug.................................................. 78

Table 12 Debug Parameter Values........................................................ 78

PrinterMap User Guide x

Preface

This user guide details the installation, configuration, administration, and

operation of Xerox PrinterMap.

Working knowledge of your network environment, infrastructure, and the

operating system of the client workstation (Windows95 or NT) is assumed.

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