X-Rite VeriColor Guía de instalación

VeriColor

™

Identification System

Troubleshooting

and FAQ Manual

Ver. 1.0

Proprietary Notice

The information contained in this manual is derived from patent and proprietary data of X-Rite,

Incorporated. This manual has been prepared solely for the purpose of assisting in the troubleshooting of

this instrument.

The contents of this manual are the property of X-Rite, Incorporated and are copyrighted. Any reproduction

in whole or part is strictly prohibited. Publication of this information does not imply any rights to reproduce

or use this manual for any purpose other than installing, operating, or maintaining this instrument. No part

of this manual may be reproduced, transcribed, transmitted, stored in a retrieval system, or translated into

any language or computer language, in any form or by any means, electronic, magnetic, mechanical,

optical, manual, or otherwise, without the prior written permission of an officer of X-Rite, Incorporated.

The product is patent pending.

Table of Contents

Introduction......................................................................................................................... 4

Hub Error Modes & Manual Operation.............................................................................. 5

Error Log in X-Rite Software ............................................................................................. 8

Hardware Problems........................................................................................................... 12

Ethernet Setup Notes......................................................................................................... 17

General FAQ..................................................................................................................... 18

Introduction

The X-Rite VeriColor system was designed to be robust, reliable, and easy to use. This manual aims to

provide useful information to aid integration or quickly resolve problems. If you cannot find the needed

topic in this document, check X-Rite’s website (www.xrite.com) for the latest updates. This manual will be

constantly updated as we hear feedback from customers like you.

This manual is divided into major sections to make it easier to look up information. The current list can be

found below along with a brief content description. Additional sections will be added as needed.

Hub Error Modes & Manual Operation – Diagnose error modes, setup help, all without connecting to a

PC.

Error Log in X-Rite VeriColor Software – Any topic related to use of X-Rite’s VeriColor Software

application.

Hardware guide – Questions/problems with discrete input/outputs, wirings, specifications.

Ethernet Guide – Look here for Ethernet related questions/problems.

General FAQ – This area contains the most commonly asked questions and other tidbits that may not fit

into the other areas covered. Some information will be duplicated from other areas.

Hub Error Modes & Manual Operation

This section deals with understanding what the flashing numbers on the Hub’s front panel indicate. Since

it’s possible to setup and operate the hub completely without software, so will the troubleshooting.

Problem Topic Explanation/Solution

Each time VeriColor

powers up, it will enter

Test Mode.

This is normal operation. VeriColor will remain

in this state until all sensor heads confirm they

have warmed up to operating temperature and

are ready to measure.

While sensor heads are warming up, Output

LEDs on the hub will indicate which heads are

warming or ready. Heads still warming up are

indicated by a red light, while ones that are

ready will be amber. Once all heads are ready all

LED’s will turn off and the system is ready for

measurements, also the “01” will cease to flash.

Typical warm-up time for a system at room

temperature (22°C) should be 20-40 seconds.

The colder the sensor is, the longer it will take to

warm up.

Reset the hub and see if problem repeats itself

after three minutes.

Flashing “01” – System

Test Mode

VeriColor remains in test

mode for longer than three

minutes. For each head that still indicates a red “warming

up” status, it is likely they are defective and

should be replaced. The sensor head may

otherwise work fine but will not be thermally

color stable for the specified temperature

operating range.

After power-up the hub has

detected a difference

between the Master Head

List and the system’s

current configuration. If

any of the following

changes were made to the

system -

-Sensor(s) added

-Sensor(s) removed

-Sensors changed

order in the daisy

chain

If the changes made to the system are

intentional, refer to FAQ section on resetting the

Master Head List.

Flashing “02” – Master

Head List Error.

A hardware failure has

occurred giving the

appearance that sensors

have been removed from

the system.

Refer to the Hardware area for Troubleshooting

under the topic of Sensors that won’t

communicate.

Problem Topic Explanation/Solution

Flashing “03” – Head

Timeout Error

The hub has tried to

communicate to a specific

head and failed.

Refer to the Hardware area for Troubleshooting

under the topic of “Sensors that won’t

communicate”.

Take note of which “Output” LEDs are amber.

This will identify the problem head(s).

Reset the hub. If the “02” error mode occurs,

then refer to Hardware area for Troubleshooting

under the topic of “Sensors that won’t

communicate”.

If the “02” did not occur after reset, then try a

few measurements to see if the “04” error mode

returns. If not, a likely cause is a sensor may

have been disconnected and reconnected by

accident or by a loose connection.

Check all cables for damage and verify they are

firmly connected.

Any time a head gets disconnected from the

system, it will not be able to communicate to the

hub even after it is reconnected until the hub is

reset.

The “04” returns and all heads can be observed

to measure (look for the flashing colored light

from each head).

In this case, the head indicated by amber is

returning bad measurements. This should be

very rare but would mean that particular head

needs replacing.

Flashing “04” –

Measurement Failed

Error

During a measurement, one

or more heads had

communication problems.

If the “04” error occurs in different heads, then

the problem is likely environmental electronic

noise that overwhelms the communications

during a measure. This should be a rare

occurrence but, additional shielding may be

required.

Flashing “05” – Sensor

Head Hardware Failure

During system test, a head

has returned an error code to

the hub indicating a problem

Use the amber LEDs to find the problem head, it

must be replaced.

Flashing “06” – Data

Storage Error

During power up, the hub

experienced a one-time

glitch was not able to

properly load storage data.

Reset hub and see if the “06” error mode

returns. If so see next cause.

Problem Topic Explanation/Solution

User settings are corrupt. Two causes for this error are erroneous values

being sent to the hub from a software

application, or a new version of hub firmware

has a different data storage structure than the

previous.

Clear out user settings with the “Factory

Presets Procedure”; see FAQ or user manual

for details.

Reset hub and see if “06” returns. If not

normal operation can resume.

Flashing “06” – Data

Storage Error – cont.

“06” returns even after

performing “Factory” Presets

Procedure”.

Either factory settings are corrupt or there is a

hardware problem with the hub. In either case

the hub must be replaced and serviced.

Error Log in X-Rite Software

When using this table, some errors numbers that appear in software may be 3 digits. In those cases, the first

digit always identifies in which head the error occurred. For example, an error of “220” means a Master Head

List error occurred in head #2. Errors that are possibly 3 digits can be found in the table below with an “x”

before the number.

Problem Topic Explanation/Solution

01 – Bad Command An invalid command has

been sent to the hub.

This type of error can for the most part be

ignored.

Check communication cable to see if it’s loose

or disconnected. Clear errors and continue.

Improperly entered command by a user or some

Software application. Clear errors and continue.

02 - Command Timeout The hub was expecting

further input to a command

but did not receive it in

time.

If cable is fine, this error may have been caused

by temporary interference. Clear errors and

continue.

One or more heads have been removed from

the system. Even if they were reconnected, the

hub has not been reset.

Reset the hub, and observe hub while it powers

up to see if finds any missing heads (“02”

flashing number).

If the “02” error mode occurs, then refer to

Hardware area for Troubleshooting under the

topic of Sensors that won’t communicate.

Intermittent noise has temporarily impeded

communications between the hub and sensor

head.

Reset the hub, and observe hub while it powers

up to see if finds any missing heads (“02”

flashing number).

If the “02” error mode occurs, then refer to

Hardware area for Troubleshooting under the

topic of Sensors that won’t communicate.

x02 – Head Timeout A particular head has not

responded to a command

sent by the hub.

If this problem keeps occurring intermittently,

but no problems are found during power up,

then the likely problem is a faulty cable or

loose connection. Check and/or replace any

cables between the hub and sensor heads. Any

cables that exist between the problem head and

hub should be suspect.

Problem Topic Explanation/Solution

x02 – Head Timeout –

cont.

A particular head has not

responded to a command

sent by the hub. – cont.

If the error seems to occur frequently after a

certain time period after power-up and all

suspect cables have been replaced, then the

head that has the problem probably has incurred

some damage to its communications and will

need replacement.

Although having a hub’s communications

damaged is very unlikely, it is much easier to

replace a hub than a head. Some customers may

prefer to do this before replacing heads.

If the head being accessed is connected to the

system, perhaps it was added without resetting

the hub afterwards. Reset the hub so it

initializes the new head(s).

03 – Invalid Head A command sent to the hub

has instructed it to use a

head it doesn’t believe

exists. This is more likely to

occur in 3rd party Software

Applications or direct user

commands.

Improper command sent to hub. Check

command format and check for typos.

“Error: Reported Head

List does not match the

Master Head List

associated with this

fixture”

This screen can only

happen when a user

attempts to Connect in

VeriColor Software.

If a difference between the

hub’s current setup and

what Software remembers

a warning screen will

appear giving the user three

options. Descriptions and

when to use these options

appear to the right.

“Continue – Temporarily ignore data from

missing heads.”

This option will allow the user to attempt to use

the system “as is”. This is not recommended for

normal use as the system will do its best to

operate, but operation will be different

depending on the situation. This option should

only be used for very temporary situations

where the system is required to limp along or

for diagnostics. This error screen will come up

every time the user connects if “Continue” is

chosen the previous time.

Problem Topic Explanation/Solution

“Update Master Head List – DON’T Re-learn

Standards”

This option gets chosen when the configuration

for the “Reported Head List” column is to

become the new setup for the current Fixture.

Using this option will save the “Reported”

setup as the new Master Head List.

This option also does not force all standards in

the fixture to be relearned before downloading.

This feature should be only used if the new

“Master Head List” does not affect the fixture’s

standards.

Sense heads are not currently interchangeable

and cannot be expected to read samples in

exactly the same way. If all fixture standards’

have large color differences (3.00 dLED or

more apart) then a different head probably

won’t matter.

“Error: Reported Head

List does not match the

Master Head List

associated with this

fixture” – cont.

This screen can only

happen when a user

attempts to Connect in

VeriColor Software.

If a difference between the

hub’s current setup and

what Software remembers

a warning screen will

appear giving the user three

options. Descriptions and

when to use these options

appear to the right. – cont.

“Update Master Head List – Re-learn ALL

Standards”

This option works much the same as described

above, except all standards for the current

Fixture will be marked with a <Re-Learn>

label.

A project cannot be downloaded to the Hub if it

contains a standard that is still labeled <Re-

Learn>. Each standard must be edited and

relearned. This assures all standards are

compliant with the current setup for system

reliability and performance.

x20 – Master Head List

Error

The hub has reported a

difference between its

current setup and what it

was setup as. Take note of

which Head(s) are out of

place.

“Error: Reported Head List

does not match the Master

Head List associated with

this fixture”

The best way to diagnose this problem is to

click on the “Clear Errors” button, the hub will

be reset and the user is brought back to the first

screen. When the user clicks “Connect” and the

problem still exists, the Head List Error screen

will come up. This screen is more useful to

seeing exactly what the problem is.

See above section “Error: Reported Head

List does not match the Master Head List

associated with this fixture” if the current

setup is acceptable.

Otherwise if you have heads that are “missing”,

please refer to Hardware area for

Troubleshooting under the topic of “Sensors

that won’t communicate”.

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