Wyse Wyse V90L Manual de usuario

WSI 1.3.6 – Quick Start Guide

A Technote by

Customer Support

March 2009

Wyse Customer Support

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TABLE OF CONTENTS

Summary.........................................................................................................................3

Audience.........................................................................................................................3

Affected Products............................................................................................................3

Requirements/Issues.......................................................................................................3

Procedure/Solution..........................................................................................................4

Wyse Simple Imager Installation on a Windows 2003 server..........................................4

WSI installation on a Windows XP Professional Machine...............................................7

Wyse Simple Imager Usage..........................................................................................10

Troubleshooting ............................................................................................................13

The thin client gives an “ARP Timeout” error when attempting to image it.............13

Getting “Incompatible Firmware” messages...........................................................13

The image was sent to the thin client but the device boots normally......................13

A DHCP server is not installed on my XP machine. Where can I get one?............13

Getting “Illegal TFTP operation” error messages on the thin client........................13

When attempting to image I get a message “Boot file not found”...........................13

Getting “File not found” error messages.................................................................14

Not getting an IP Address......................................................................................14

Getting the following Error: “Failure: Firmware is not compatible”..........................14

After re-imaging, the Thin Client reboots and starts the process again, and

becomes and endless loop. ...................................................................................14

Getting an error “PXE-E78” on the thin client and cannot re-image.......................15

When re-imaging a device, the thin client reboots as normal.................................15

I have a Viance Desktop device, what model should I pick?..................................15

I have one of the new R series devices, what model should I select?....................15

I have one of the larger laptops devices, what model should I select?...................15

I followed the instructions and I still can’t image the thin client. .............................15

Wyse Customer Support

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SUMMARY

This is a Quick Start Guide to help you install and run the Wyse Simple Imager version

1.3.6

AUDIENCE

Customers, 1st Level Support, and Systems Engineering Group

AFFECTED PRODUCTS

Wyse Simple Imager V1.3.6

REQUIREMENTS/ISSUES

Execution of this application requires

•A Windows 2000 server SP4 or Windows 2003 SP1 server (If you wish to use

Windows XP Pro SP2, see important notes below), IN AN ISOLATED NETWORK.

•IT CANNOT BE INSTALLED ON THE SAME SERVER WITH WYSE DEVICE

MANAGER.

•The WSI server and Thin Client MUST BE CONNECTED

TO EACH OTHER BEFORE INSTALLING THE

SOFTWARE. Failure to connect the devices before

installation will result in a loopback network condition and a

subsequent inability to re-image your thin clients.

•DHCP, IIS with FTP Services installed and running

•Single network adapter supported. If you have two adapters, you must disable one

•All software firewalls and Antivirus services stopped

•A simple hub, unmanaged (inexpensive) switch or a crossover cable

•Wyse Simple Imager software V1.3.6

•An image file for the device requiring the image

IMPORTANT for Windows XP Pro SP2 Users:

1. You will need to provide a working DHCP server. Windows XP Pro does not

include one.

2. When installing and using WSI, ensure to run it on an isolated network.

3. See Page 7 for installation instructions on Windows XP Pro.

NOTE: If a previous version of WSI exists, you must remove it before installing this

version.

Wyse Customer Support

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PROCEDURE/SOLUTION

WYSE SIMPLE IMAGER INSTALLATION ON A WINDOWS 2003 SERVER

1. Verify that IIS, FTP services are installed and running. (Refer to Microsoft

documentation for details)

2. Setup FTP. Browse to “Settings\Control Panel\Administrative Tools\Internet

Information Services (IIS) Manager” and launch the applet.

From the IIS Manager screen (Figure 1), select the “Default FTP Site” on the right

pane, then “Right Click” and select “Properties”.

NOTE: If you cannot find this option, verify that FTP services are installed.

Figure 1 - Windows 2003 Server IIS Manager - FTP Site Select

3. Select the “Home Directory” Tab (Figure 2). Verify that the “Read, Write, Log visits”

privileges are set, and the MS-DOS® option is selected.

Figure 2 - Check FTP Configuration – Windows 2003 Server

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4. Verify DHCP. Before installing WSI, make sure that DHCP is running. You can do

this by connecting a device to the server’s hub, unmanaged switch or crossover

cable and verify that you get an IP address. If this is not the case, correct the

problem first. IF DHCP IS NOT RUNNING, DO NOT INSTALL WSI.

5. Install Wyse Simple Imager.

Double-click on the WSISetup.exe file and follow the installation prompts. Use the

“default” installation parameters. Verify that the installation path is the same as

the Default path of the IIS FTP root path (see Figure 2).

Figure 3 - FTPRoot Install Path

6. After WSI Setup is complete, a Wyse Simple Imager shortcut will be created on the

desktop from which the application can be run.

Figure 4 - WSI Icon

7. Setup TFTPD. From “Start”, go to “Run” and browse

C:\inetpub\ftproot\rapport\tools\sa\util and run the file TFTPD32.exe.

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8. Enter the following information in the TFTPD32 settings screen

oSecurity = None

oServer Configuration

Timeout = 3

MAX Retransmit = 40000

TFTP Port = 69

oBase Directory

C:\InetPub\FTProot\Rapport\Tools\sa

oAdvanced TFTP Options

Option Negotiation = Enabled

Show Progress bar = Enabled

Activate Tftpd32 on this interface =

Enabled

Figure 5 - TFTPD32 Settings

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WSI INSTALLATION ON A WINDOWS XP PROFESSIONAL MACHINE

Follow these three steps:

1. CONNECT:

Connect your Windows XP Professional machine and the device(s)

you need to re-image via a simple hub, unmanaged switch or a

crossover cable. Verify that the Thin Client has power, a monitor,

keyboard and mouse attached, but it’s NOT powered-on. During the WSI

installation, a Proxy server is installed. If the devices are not connected, a

loopback network connection is created and you will not be able to image

your devices.

Note: Disable all software firewalls and antivirus.

2. INSTALL:

Install the required software components IIS, FTP, DHCP and WSI.

Note: For this example we are using DHCP turbo. This program is not

supplied nor supported by Wyse.

3. CONFIGURE:

Configure TCP/IP properties, TFTPD, DHCP turbo and FTP in that order.

TCP/IP properties (See Figure 6)

Set the TCP/IP properties for the alternate configuration as follows:

IP address: 10.1.1.12

Subnet mask: 255.255.255.0

Default gateway: 10.1.1.254

Figure 6 - Alternate Configuration Settings.

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TFTPD (Figure 7)

i. Setup TFTPD. From “Start”, go to run and browse

C:\inetpub\ftproot\rapport\tools\sa\util and run the file TFTPD32.exe.

ii. Enter the following information in the TFTPD32 settings screen (Figure 7)

•Security = None

•Server Configuration

oTimeout = 3

oMAX Retransmit = 40000

oTFTP Port = 69

•Base Directory

oC:\InetPub\FTProot\Rapport\Tools\sa

•Advanced TFTP Options

oOption Negotiation = Enabled

oShow Progress bar = Enabled

oActivate Tftpd32 on this interface = Enable

iii. Click “OK” and close the window.

Figure 7 - TFTDP Settings

Figure 8 - DHCP Turbo settings

DHCP Turbo (Figure 8)

DHCP Scope need not be set, but here are the recommended parameters:

Scope Information:

Start Address: 10.1.1.13

End Address: 10.1.1.20

Mask: 255.255.255.0

Lease: 6 Hours or less

Wyse Customer Support

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FTP

Browse to Control Panel\Administrative Tools\Internet Information Server Default FTP

Site then “Right Click” select “Properties” then select the “Home Directory” Tab. Verify

that the “Read, Write, Log visits” privileges are set, and the MS-DOS® option is selected.

Figure 9 - Default FTP Properties

Press “Apply” and “OK”

Verify that all software firewalls and antivirus are disabled.

Restart DHCP Turbo before you start WSI.

Where to get DHCP Turbo: http://www.tucows.com

Wyse Customer Support

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WYSE SIMPLE IMAGER USAGE

1. Connect the client (to be imaged) to the Wyse Simple Imager machine, through a

hub, unmanaged switch or cross-over cable.

2. Launch Wyse Simple Imager

3. Select the appropriate Product you wish to image from the Product list.

4. Click on the “Add” button Figure 5

Figure 10 - Select Product and Firmware Figure 11 - Completed WSI Add Image page

Note: A recent change in manufacturing to make our devices ROHS compliant, required us to

use different hardware components and make changes to the software to accommodate and

recognize these components. To address this issue and to prevent any damage to the hardware

with Wyse Simple Imager, new "Product Numbers" where added.

To avoid an “Incompatible Firmware” message or an “Imaging and re-booting” loop,

check the part number of your thin client, and use the following table to cross reference

your thin client model to the equivalent model to select under WSI 1.3.6 when "Adding"

or “Submitting” the new firmware into WSI. This is only for the Sx0 and Vx0 series.

Part Number WSI Model Part Number WSI Model

902110 S12 902138 V92

902113 S32 902139 V32

902114 S52 902140 V52

902115 S92 902141 V92

902122 V32 902142 V32

902123 V52 902143 V52

902124 V92 902144 V92

902132 V12 902146 V32

902134 V32 902147 V52

902135 V52 902148 V92

902136 V92

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