Viessmann Vitocom 100 Manual de usuario

Operating instructions

for the system user

VIESMANN

Remote monitoring and remote control of heating systems

VITOCOM 100

5782 277 GB 2/2013 Please keep safe.

Please follow these safety instructions closely to prevent accidents and mate-

rial losses.

Safety instructions explained

Danger

This symbol warns against the

risk of injury.

!Please note

This symbol warns against the

risk of material losses and envi-

ronmental pollution.

Note

Details identified by the word "Note" con-

tain additional information.

Target group

These operating instructions are

designed for heating system users.

This appliance has not been designed to

be operated by individuals (including

children) with limited physical, sensory

or mental capacities or who are lacking

in the appropriate experience and/or

knowledge, unless they are supervised

by a person with responsibility for their

safety or were instructed by that person

in the operation of this appliance.

!Please note

Children must be supervised.

Ensure that children never play

with the appliance.

Danger

Incorrectly executed work on the

heating system can lead to life-

threatening accidents.

■ Work on gas installations must

only be carried out by a regis-

tered gas fitter.

■ Work on electrical equipment

must only be carried out by a

qualified electrician.

If you smell gas

Danger

Escaping gas can lead to explo-

sions which may result in serious

injury.

■ Do not smoke. Prevent naked

flames and sparks. Do not

switch lights or electrical appli-

ances on or off.

■ Close the gas shut-off valve.

■ Open windows and doors.

■ Evacuate any people from the

danger zone.

■ Notify your gas or electricity

supplier and your local heating

contractor from outside the

building.

■ Shut off the electricity supply to

the building from a safe place

(outside the building).

Safety instructions

For your safety

5782 277 GB

If you smell flue gas

Danger

Flue gas can lead to life-threat-

ening poisoning.

■ Shut down the heating system.

■ Ventilate the installation site.

■ Close all doors in the living

space.

In case of fire

Danger

If there is a fire, there is a risk of

burns and explosion.

■ Shut down the heating system.

■ Close shut-off valves in the fuel

supply lines.

■ Use a tested fire extinguisher,

class ABC.

What to do if the heating system

develops faults

Danger

Fault messages indicate faults in

the heating system. If faults are

not rectified, they can have life

threatening consequences.

Do not acknowledge fault mes-

sages several times in quick suc-

cession. Inform your heating con-

tractor so the cause can be ana-

lysed and the fault rectified.

Installation room conditions

Danger

Sealed vents result in a lack of

combustion air. This leads to

incomplete combustion and the

formation of life threatening car-

bon monoxide.

Never cover or close existing

vents.

Do not make any subsequent

modifications to the building

characteristics that could affect

safe operation (e.g. cable/pipe-

work routing, cladding or parti-

tions).

Danger

Easily flammable liquids and

materials (e.g. naphtha, solvents,

cleaning agents, paints or paper)

can cause deflagration and fire.

Never store or use such materials

in the boiler room or in direct

proximity to the heating system.

!Please note

Incorrect ambient conditions can

lead to heating system damage

and can put safe operation at

risk.

■ Ensure ambient temperatures

are above 0 °C and below

35 °C.

■ Prevent air contamination by

halogenated hydrocarbons

(e.g. as contained in paints,

solvents or cleaning fluids) and

excessive dust (e.g. through

grinding/polishing work).

■ Avoid continuously high humid-

ity levels (e.g. through frequent

drying of washing).

Safety instructions

For your safety (cont.)

5782 277 GB

Extractors

Operating appliances that extract air to

the outside (cooker hoods, extractors, air

conditioning units, etc.) can create neg-

ative pressure. If the boiler is operated at

the same time, this can lead to reverse

flow of the flue gas.

Danger

The simultaneous operation of

the boiler and appliances that

extract air to the outside can

result in life threatening poison-

ing due to reverse flow of the flue

gas.

Take suitable steps to ensure an

adequate supply of combustion

air. If necessary, contact your

heating contractor.

Auxiliary components, spare and

wearing parts

!Please note

Components not tested with the

heating system may lead to dam-

age to the heating system, or may

affect its functions.

Installation or replacement work

must only be carried out by quali-

fied personnel.

Safety instructions

For your safety (cont.)

5782 277 GB

Operational reliability and liability

Intended use......................................................................................................... 7

Operational reliability............................................................................................ 7

■Liability.............................................................................................................. 8

Introductory information

System requirements........................................................................................... 9

■Heating system................................................................................................. 9

■Mobile network:................................................................................................. 9

Commissioning..................................................................................................... 10

Terminology.......................................................................................................... 10

Your device is preset at the factory...................................................................... 11

Operating the device

Functions.............................................................................................................. 12

Display and control elements............................................................................... 12

■ Without cover.................................................................................................... 12

■ With cover......................................................................................................... 14

■ Interpreting the LED indicators......................................................................... 14

Safety................................................................................................................... 16

Controlling the device

SMS commands................................................................................................... 18

Reply SMS........................................................................................................... 18

Example SMS....................................................................................................... 18

Control functions

Entering operating mode changeover.................................................................. 19

Message forwarding............................................................................................. 20

Additional SMS commands

SMS commands (brief summary)......................................................................... 21

Creating SMS templates in the mobile phone...................................................... 21

Changing the access code................................................................................... 22

Deleting previous entries...................................................................................... 23

Reinstating the delivered condition...................................................................... 23

Commissioning the Vitocom

Changing the SIM card......................................................................................... 24

■ Removing the cover.......................................................................................... 24

■ Inserting the SIM card....................................................................................... 24

■ Closing the cover.............................................................................................. 26

■ Restarting the Vitocom...................................................................................... 26

Index

5782 277 GB

Entering the PIN................................................................................................... 27

Entering the PUK.................................................................................................. 28

Sending a commissioning SMS............................................................................ 28

■ Reply SMS........................................................................................................ 29

Device settings

Changing the mobile phone numbers.................................................................. 30

Selecting the language......................................................................................... 30

Entering the current date...................................................................................... 31

Entering information texts..................................................................................... 31

Credit monitoring

Validity of SIM card.............................................................................................. 33

■ Entering the SIM card end date ....................................................................... 33

■ SIM card runtime............................................................................................... 34

■ Entering the SIM card credit (prepaid).............................................................. 34

■ Entering the cost per SMS (prepaid)................................................................. 34

■ Credit warning (prepaid)................................................................................... 35

Calling up

Calling up the access code.................................................................................. 36

Calling up current settings.................................................................................... 36

What to do if...

Faults with LED indication.................................................................................... 37

Faults without LED indication............................................................................... 38

Fault messages.................................................................................................... 38

Appendix

Terminology.......................................................................................................... 40

Keyword index.................................................................................................... 42

Index

Index (cont.)

5782 277 GB

The device is intended exclusively for

remote controlling systems with

Viessmann heat sources and for remote

monitoring systems with Viessmann

heat sources and third party systems.

The device is intended to be installed

and operated in conjunction with

Vitotronic control units only, with due

attention paid to the associated installa-

tion, service and operating instructions.

Power is supplied exclusively via the

plug-in power supply unit supplied.

Intended use presupposes that a suffi-

cient reception level (mobile network) is

present and that the SIM card is

approved by Viessmann and enabled by

the mobile phone provider. Message

destinations must be set up correctly.

Operational reliability

Danger

The Vitocom radio signals (when

communicating via mobile

phone) may cause interference,

particularly with pacemakers,

hearing aids and defibrillators.

If any such equipment is used,

avoid the immediate vicinity of

the operational Vitocom.

The Vitocom 100 only relays faults

occurring in the connected Vitotronic

control units and in the components con-

nected to the configured input of the

Vitocom.

Further information regarding

transmitted messages:

Installation and service instruc-

tions for the Vitotronic control

units or heat sources

The full range of functions is only avail-

able if the following conditions are met:

■ The Vitotronic control units and the

Vitocom 100 must be connected and

configured correctly.

■ The SIM card must be enabled.

■ The message destinations of the

Vitocom 100 must be set up correctly.

■ To ensure that messages can still be

sent if there is a power failure, we rec-

ommend connecting the Vitocom 100

to the power supply via a UPS (on

site).

Note

■ The heating system and the function-

ality of the message paths must be

checked at regular intervals.

■ To further improve the operational reli-

ability of the heating system, we rec-

ommend implementing supplemen-

tary measures, e.g. frost protection or

monitoring for water damage.

Operational reliability and liability

Intended use

5782 277 GB

Liability

Viessmann accepts no liability for loss of

profit, unattained savings, or other direct

or indirect consequential losses resulting

from the use of Vitocom 100, nor for los-

ses resulting from inappropriate use.

The limitation of liability shall not apply if

the damage was caused by Viessmann

deliberately or through gross negli-

gence, or if mandatory liability applies

due to product liability legislation.

The Viessmann General Terms and

Conditions apply, which are included in

each current Viessmann pricelist.

Viessmann accepts no liability for SMS,

email or fax services, which are provided

by network operators. The terms and

conditions of the respective network

operators apply in this context.

Operational reliability and liability

Operational reliability (cont.)

5782 277 GB

Heating system

■ The Vitocom 100, type GSM2 is

approved for 1 heating system with or

without heating circuits downstream.

■ The control unit is connected to the

Vitocom 100 via KM BUS.

■ Mains socket 230 V/50 Hz

Mobile network:

■ Ensure adequate GPRS radio signal

from the mobile network at the

Vitocom 100 aerial prior to installation,

check with mobile phone if necessary.

■ Request SIM card activation at least

3 days before commissioning.

For further information on activation/

registration see the supplied enve-

lope.

■ Depending on your order, use either

the supplied SIM card or an approved

SIM card.

SIM card requirements:

■ SMS facility

■ Bi-directional SMS communication

(sending and receiving)

SIM cards approved for use with the

Viessmann Vitocom:

■ T-Mobile (standard for Vitocom 100

with SIM card)

■ Vodafone

■ E-Plus

Note

The SIM cards have been tested at a ref-

erence location. Perfect operation can-

not be guaranteed in some regions.

Message paths / Message destina-

tions

■ Mobile phone for receiving and send-

ing messages by SMS.

Up to 2 mobile phones can be speci-

fied as message destinations.

Introductory information

System requirements

5782 277 GB

Important information regarding sys-

tem limitations

■ The transmission range of the

Vitocom 100 has only been tested

with the approved SIM cards (at the

time of publication of this document,

for use with the Vitocom 100). The per-

fect function of the Vitocom 100 can

only be guaranteed with tested SIM

cards.

■ The SMS transmission is a service

provided by the mobile phone network

operator. We cannot accept liability for

the function range of the Vitocom 100

if changes are implemented by the

mobile phone operator.

■ The function range of the

Vitocom 100 has not been tested with

all types of mobile phone. Although no

limitations were detected with any of

the tested mobile phones, the perfect

function of the Vitocom 100 cannot be

guaranteed for all available mobile

phones.

Commissioning

Commissioning the Vitocom as well as

instructing users in its operation should

be carried out by your heating contrac-

tor.

Terminology

To provide you with a better understand-

ing of the functions of your Vitocom 100

some terminology is explained.

The terms are marked as follows:

Introductory information

System requirements (cont.)

5782 277 GB

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