Ubiquiti UAP-AC-HD Manual de usuario

802.11ac Wave 2

Enterprise Wi-Fi Access Point

Model: UAP-AC-HD

Introduction

Thank you for purchasing the Ubiquiti Networks®

UniFi®802.11ac Wave 2 Enterprise Wi-Fi Access Point.

This Quick Start Guide is designed to guide you through

installation and includes warranty terms.

IMPORTANT: The UAP-AC-HD requires the UniFi

Controller v5.4 or higher, available at:

www.ubnt.com/download/unifi

Package Contents

UniFi AP AC HD Mounting

Plate

Ceiling Backing

Plate

Ceiling Screws

(Qty. 4)

Keps

Nuts

(Qty. 4)

T-Bar

Mounts

(Qty. 2)

T-Bar

Screws

(Qty. 2)

Allen

Wrench

Wall

Screws

(Qty. 4)

Screw

Anchors

(Qty. 4)

Release Tool Cable Feed Plug Gigabit PoE*

(48V, 0.5A) with

Mount Bracket

Power Cord*

* Included only in the single-pack of the UAP-AC-HD

cable and earth grounding must be used as conditions of product warranty. TOUGHCable™ is

designed for outdoor installations. It is the professional installer’s responsibility to follow local

country regulations, including operation within legal frequency channels, output power, and

Dynamic Frequency Selection (DFS) requirements.

Installation Requirements

• Phillips screwdriver

• Drill and drill bit (8 mm for wall mounting or 3 mm for ceiling

tile mounting)

• Optional: Drywall or keyhole saw (to cut 18 mm hole for

Ethernet cable feed)

• Cat5/6 UTP cable for indoor installations

Outdoor Installation Requirements

IMPORTANT: The UAP-AC-HD may be installed outdoors

under an eave or other protected location. Do not

install the UniFi AP in an open environment.

• Mounting location should be at least 60 cm (2 ft) from the

edge of the eave or ceiling.

• Cable feed opening must be directed away from the open

environment.

• Cable feed must be pointed downwards when wall-mounted.

• Shielded Category 5 (or above) cabling should be used

for all outdoor wired Ethernet connections and should be

grounded through the AC ground of the PoE.

We recommend that you protect your networks from

harmful outdoor environments and destructive ESD events

with industrial-grade, shielded Ethernet cable from Ubiquiti

Networks. For more details, visit www.ubnt.com/toughcable

System Requirements

• Linux, MacOSX, or Microsoft Windows 7/8/10

• Java Runtime Environment 1.8 or above recommended

• Web Browser: Google Chrome (Other browsers may have

limited functionality.)

• UniFi Controller software v5.4 or newer (available at:

www.ubnt.com/download/unifi)

Network Topology Requirements

• A DHCP-enabled network (for the AP to obtain an IP address

as well as for the wireless clients after deployment)

• A UniFi Cloud Key or management station running the UniFi

Controller v5.4 (or newer) software, located either on-site

and connected to the same Layer 2 network, or off-site in the

cloud or NOC

US-16-150W

USG-PRO-4

(DHCP Server)

Internet

UAP-AC-HD

UAP-AC-M-PRO

UAP-AC-PRO

LAN

WAN

UniFi Hybrid

Cloud Install

Remote Access to

UniFi Controller

Good

Fair

Poor

Great

Network:

Switches

Gateway

Ulizaon

18%

Internet

Capacity

43%

Clients

412

Guests

113

IoT

Everythingis

great

MyDashboard

EditWidgets

-24hrs

Max

980

Min

Now

Throughput

Latency

ISPLoad:

Great

-24hrs

Max

Now

Airme

-24hrs

High

Low

Now

RetryRate

Great

Wi-FiLoad:

225.2Mbps

125.2Mbps

Wi-Fi Traﬃc Distribuon

100

104

108

112

116

120

124

128

132

136

140

149

153

157

161

165

5 GHz

2.4 GHz

AccessPoints

Last24Hrs

Most Acve APs

Oﬃce

BackRoom

Storage

Roof

Hallway We ...

91GB

86GB

53GB

48GB

45GB

Top 5 Applicaons

YouTube

35 Clients

Instagram

19 Clients

Squarespace

17 Clients

Google

12 Clients

Facebook

20 Clients

TopInterference

Hallway We ...

Roof

Storage

51%

45%

44%

TopCPUUsage

Oﬃce

BackRoom

Home

51%

45%

43%

Most Acve Clients

Wi-FiKeyMetrics

91 Clients

iPhone

87 Clients

Android

45 Clients

MacBook

35 Clients

PCLaptop

12 Clients

iPad

Top Memory Usage

Client Frequency Distribuon

Device Distribuon

HD-Kitchen

HD-Conference

Storage

Roof

Hallway We ...

56.9%

35.6%

34%

28%

24%

Longest Client Upme

Wi-Fi Summary

Roung Ulizaon

Switch Summary

iPad-1

APs Online

Gateway - USG Main

Controller - Oﬃce CK

Controller - Oﬃce 2 CK

25% CPU Ulizaon

50% CPU Ulizaon

33% CPU Ulizaon

Online

MBP-2

Clients

iPad-2

Ulizaon

Clients

Port Ulizaon

8d4h0m

2d8h30m

1,324

2d5h15m

64%

1,324

32%

PortUsage

VPN Name

Status

Users

Guests

Purpose

Average Data

Port1-GB

VPN-LA-PDX

Corporate

320GB

Port2-GBPOE+

VPN-LA-PDX2

VLAN Only

11GB

Port3-10GB

Remote-Oﬃce-1

VLAN Only

12GB

120

HD-Conference

42%

Oﬃce - Art Dept

42%

MBP-1

Traﬃc

Devices

Traﬃc

2d3h10m

248GB

536

1,248GB

Port4-GBPOE

Transfer-1

VLAN Only

0GB

5GHz

50%

13LAN

03WLAN

01WAN

100%

AverageCapacity

500Mbps

Average Airme Ulizaon

Average Spectral Eﬃciency

2.1 (b/s) Hz

64%11acW2

28%11ac

08%11n

1300Mbps

0Mbps

100%

(b/s) Hz

3.76 (b/s) Hz

Internet Connecon:

30Mbps

40Mbps

50Mbps

20Mbps

10Mbps

0Mbps

-24hrs

-12hrs

Now

Download

Theorecal Capacity

Throughput

Portlan

SDN

SW-24A

SW-8A

SW-8B

SW-24E

SW-24D

56.9%

35.6%

34%

28%

24%

Most Acve Switches

Good

Fair

Poor

Great

Network:

Switches

Gateway

Ulizaon

18%

Internet

Capacity

43%

Clients

412

Guests

113

IoT

Everythingis

great

MyDashboard

EditWidgets

-24hrs

Max

980

Min

Now

Throughput

Latency

ISPLoad:

Great

-24hrs

Max

Now

Airme

-24hrs

High

Low

Now

RetryRate

Great

Wi-FiLoad:

225.2Mbps

125.2Mbps

Wi-Fi Traﬃc Distribuon

100

104

108

112

116

120

124

128

132

136

140

149

153

157

161

165

5 GHz

2.4 GHz

AccessPoints

Last24Hrs

Most Acve APs

Oﬃce

BackRoom

Storage

Roof

Hallway We ...

91GB

86GB

53GB

48GB

45GB

Top 5 Applicaons

YouTube

35 Clients

Instagram

19 Clients

Squarespace

17 Clients

Google

12 Clients

Facebook

20 Clients

TopInterference

Hallway We ...

Roof

Storage

51%

45%

44%

TopCPUUsage

Oﬃce

BackRoom

Home

51%

45%

43%

Most Acve Clients

Wi-FiKeyMetrics

91 Clients

iPhone

87 Clients

Android

45 Clients

MacBook

35 Clients

PCLaptop

12 Clients

iPad

Top Memory Usage

Client Frequency Distribuon

Device Distribuon

HD-Kitchen

HD-Aron

Storage

Roof

Hallway We ...

56.9%

35.6%

34%

28%

24%

Longest Client Upme

Wi-Fi Summary

Roung Ulizaon

Switch Summary

Mat-iPad

APs Online

Gateway - USG Main

Controller - Oﬃce CK

Controller - Oﬃce 2 CK

25% CPU Ulizaon

50% CPU Ulizaon

33% CPU Ulizaon

Online

Piotrs-MBP-2

Clients

Piotrs-iPad

Ulizaon

Clients

Port Ulizaon

8d4h0m

2d8h30m

1,324

2d5h15m

64%

1,324

32%

PortUsage

VPN Name

Status

Users

Guests

Purpose

Average Data

Port1-GB

SamsVPN-LA-PDX

Corporate

320GB

Port2-GBPOE+

JimsVPN-LA-PDX2

VLAN Only

11GB

Port3-10GB

Remote-Oﬃce-1

VLAN Only

12GB

120

HD-Aron

42%

Oﬃce - Art Dept

42%

Piotrs-MBP-1

Traﬃc

Devices

Traﬃc

2d3h10m

248GB

536

1,248GB

Port4-GBPOE

Transfer-1

VLAN Only

0GB

5GHz

50%

13LAN

03WLAN

01WAN

100%

AverageCapacity

500Mbps

Average Airme Ulizaon

Average Spectral Eﬃciency

2.1 (b/s) Hz

64%11acW2

28%11ac

08%11n

1300Mbps

0Mbps

100%

(b/s) Hz

3.76 (b/s) Hz

Internet Connecon:

30Mbps

40Mbps

50Mbps

20Mbps

10Mbps

0Mbps

-24hrs

-12hrs

Now

Download

Theorecal Capacity

Throughput

Portlan

SDN

SW-24A

SW-8A

SW-8B

SW-24E

SW-24D

56.9%

35.6%

34%

28%

24%

Most Acve Switches

Good

Fair

Poor

Great

Network:

Switches

Gateway

Ulizaon

18%

Internet

Capacity

43%

Clients

412

Guests

113

IoT

Everythingis

great

MyDashboard

EditWidgets

-24hrs

Max

980

Min

Now

Throughput

Latency

ISPLoad:

Great

-24hrs

Max

Now

Airme

-24hrs

High

Low

Now

RetryRate

Great

Wi-FiLoad:

225.2Mbps

125.2Mbps

Wi-Fi Traﬃc Distribuon

100

104

108

112

116

120

124

128

132

136

140

149

153

157

161

165

5 GHz

2.4 GHz

AccessPoints

Last24Hrs

Most Acve APs

Oﬃce

BackRoom

Storage

Roof

Hallway We ...

91GB

86GB

53GB

48GB

45GB

Top 5 Applicaons

YouTube

35 Clients

Instagram

19 Clients

Squarespace

17 Clients

Google

12 Clients

Facebook

20 Clients

TopInterference

Hallway We ...

Roof

Storage

51%

45%

44%

TopCPUUsage

Oﬃce

BackRoom

Home

51%

45%

43%

Most Acve Clients

Wi-FiKeyMetrics

91 Clients

iPhone

87 Clients

Android

45 Clients

MacBook

35 Clients

PCLaptop

12 Clients

iPad

Top Memory Usage

Client Frequency Distribuon

Device Distribuon

HD-Kitchen

HD-Conference

Storage

Roof

Hallway We ...

56.9%

35.6%

34%

28%

24%

Longest Client Upme

Wi-Fi Summary

Roung Ulizaon

Switch Summary

iPad-1

APs Online

Gateway - USG Main

Controller - Oﬃce CK

Controller - Oﬃce 2 CK

25% CPU Ulizaon

50% CPU Ulizaon

33% CPU Ulizaon

Online

MBP-2

Clients

iPad-2

Ulizaon

Clients

Port Ulizaon

8d4h0m

2d8h30m

1,324

2d5h15m

64%

1,324

32%

PortUsage

VPN Name

Status

Users

Guests

Purpose

Average Data

Port1-GB

VPN-LA-PDX

Corporate

320GB

Port2-GBPOE+

VPN-LA-PDX2

VLAN Only

11GB

Port3-10GB

Remote-Oﬃce-1

VLAN Only

12GB

120

HD-Conference

42%

Oﬃce - Art Dept

42%

MBP-1

Traﬃc

Devices

Traﬃc

2d3h10m

248GB

536

1,248GB

Port4-GBPOE

Transfer-1

VLAN Only

0GB

5GHz

50%

13LAN

03WLAN

01WAN

100%

AverageCapacity

500Mbps

Average Airme Ulizaon

Average Spectral Eﬃciency

2.1 (b/s) Hz

64%11acW2

28%11ac

08%11n

1300Mbps

0Mbps

100%

(b/s) Hz

3.76 (b/s) Hz

Internet Connecon:

30Mbps

40Mbps

50Mbps

20Mbps

10Mbps

0Mbps

-24hrs

-12hrs

Now

Download

Theorecal Capacity

Throughput

Portlan

SDN

SW-24A

SW-8A

SW-8B

SW-24E

SW-24D

56.9%

35.6%

34%

28%

24%

Most Acve Switches

Sample Network Diagram

All UniFi devices support off-site management controllers.

For setup details, see the User Guide on the website:

www.ubnt.com/download/unifi

Hardware Overview

LED

LED Color Status

White Factory default, waiting to be integrated.

Flashing White Initializing.

Alternating

White/Blue

Device is busy; do not touch or unplug it.

This usually indicates that a process such

as a firmware upgrade is taking place.

Blue

Indicates the device has been successfully

integrated into a network and is working

properly.

Quickly

Flashing Blue

This is used to locate an AP.

When you click Locate in the UniFi

Controller software, the AP will flash. It

will also display the location of the AP on

the map.

Steady Blue

with Occasional

Flashing

Indicates the device is in an isolated state

(all WLANs are brought down until an

uplink is found).

Ports

Main

Port

Secondary

Port

Security

Slot

Reset

Button

USB 3C

Port

Reset The Reset button serves two functions for the UniFi AP:

• Restart Press and release the Reset button quickly.

• Restore to Factory Default Settings Press and hold the

Reset button for more than five seconds.

USB 3C The USB 3C port is reserved for future use.

Secondary The Secondary port is a Gigabit Ethernet port used

for bridging.

Main The Main port is a Gigabit Ethernet port used to

connect the power and should be connected to the LAN and

DHCPserver.

IMPORTANT: The UAP-AC-HD cannot be powered by the

US-8 or US-8-60W; however, it can be powered by other

UniFi PoE Switches that provide 802.3at PoE+power.

Note: If you need to remove the UniFi AP from the

Mounting Plate, insert the included Release Tool in the

Security Slot to release the Lock Tab and turn the UniFi

AP counterclockwise.

Mounting Plate

The Mounting Plate offers a variety of mounting holes for

different applications. The legend printed on the Mounting

Plate identifies the holes used for each application.

Upgrade from UAP-AC-PRO

The UAP-AC-HD uses the same mounting hardware as the

UAP-AC-PRO, so you only need to remove the UAP-AC-PRO

and replace it with the UAP-AC-HD. To begin the upgrade:

1. Insert the Release Tool into the UAP-AC-PRO Security

Slot to disengage the lock. Then turn the UAP-AC-PRO

counterclockwise and lift it off of the mounting bracket.

Security Slot

UAP-AC-PRO (wall mount installation)

2. Unplug the Ethernet cable from the Main port.

3. Go to the Connecting Ethernet section.

Hardware Installation

The UniFi AP can be mounted on a wall, ceiling tile, drop

ceiling T-rail (up to 40 mm), or electrical junction box. Perform

the steps for the appropriate installation.

Note for UniFi AP replacement: The holes marked “A” on

the Mounting Plate line up with the holes of mounting

brackets used for previous UniFi AP models.

Wall Mount

1. Position the Mounting Plate at the desired location on the

wall with the Arrow pointing up.

2. Mark the four mounting holes marked “A”, and use an

8mm drill bit to drill the holes. If your Ethernet cable feeds

through the wall, cut or drill a hole approximately 18 mm in

diameter. Then feed the CAT5/6 cable through the hole.

New

Install

Arrow

Optional 18 mm Hole

New

Install

*640-00250-09*

640-00250-09

3. Insert the Screw Anchors into the holes. Secure the

Mounting Plate to the wall by inserting the Wall Screws into

the anchors.

4. Go to the Connecting Ethernet section, and then return to

step 5.

5. Align the Arrow on the top edge of the UniFi AP with the

Arrow on the Mounting Plate.

Arrow

Lock Tab

Arrow

6. Rotate the UniFi AP clockwise until the tabs lock into place

and the Lock Tab engages.

Ceiling Tile Mount

1. Remove the ceiling tile.

2. Place the Ceiling Backing Plate in the center of the ceiling

tile. Mark the four mounting screw holes and an 18 mm

hole for the Ethernet cable feed.

Optional 18 mm Hole for Ethernet Cable

Feed through the Ceiling Tile

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