Toshiba IPedge Software Release R1.5 Manual de usuario

IPedge®System

Product Bulletin

PB-0190

December 2012

This document and the information included herein is subject to change without notice.

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700

www.telecom.toshiba.com 1 of 16

New Features Available In

IPedge Software Release R1.5

IPedge Release 1.5 is now available and features several powerful enhancements, including: a new

smartphone app, more features on SIP phones, voice mail survivability, simplified programming, gateway

configuration and DN Export/Import for mixed IPedge and CIX networks.

The IPMobility App allows an iPhone or Android Smartphone to be make

phone calls through the users extension, and manage voicemail and it is

all included as part of the unified messaging feature on IPedge. Users make calls

using the app which routes them through the host IPedge system, and displays

the users business caller ID to the called party, rather than the users mobile

number.

IPMobility also blends with the IPedge Follow Me/Twinning feature, allowing a

single phone numberfor all inbound calls to reach the user on their mobile phone.

In addition, IPMobility allows users to view, play, reply, and forward all of their

voice and fax messages to their desk phone or another extension.

IPedge Release 1.5 includes several feature enhancements for Session Initiation Protocol (SIP) Phones

and SIP Trunks. For SIP Phones, we added the ability to create a conference call. These enhancements

now allow SIP devices (including wireless SIP Phones) to initiate a conference call and manage multiple

calls simultaneously without the need for additional extension numbers or purchasing additional licenses.

Also included in Release 1.5 is a Voice Mail Survivability utility called Direct Cluster Networking (DCN).

DCN allows the joining of two or more IPedge systems (nodes) into a cluster. These clusters act in unison

to maintain the integrity of the entire network messaging database.

We have also simplified IPedge system programming by including new installation utilities. In this release

we have a created a set of IPedge “model databases.” The model databases may be downloaded from the

Toshiba FYI website (under IPedge/VIPedge software), and installed using the “Data Restore” function

from Webmin in Enterprise Manager. Based on dealer feedback, we have a template database with pre-

programmed stations and trunks including all common programming options such as Call Forward, PDN,

Phantom DN. The model database is available for IPedge EP, EC, and EM systems.

Enterprise Manager is equipped with the Adtran Gateway Configuration Wizard which creates a

configuration file that is uploaded to the gateway. Once the SIP Trunk Channel Group and the Service

Definition have been entered in the IPedge database, the wizard is able to create the configuration file.

We also developed an IPedge Network DN Import/Export Wizard. This wizard simplifies importing and

exporting network DN tables from the IPedge system to the Strata CIX system, and from the Strata CIX

system to the IPedge system.

New in this Release!

New Features Available In IPedge Software Release R1.5

2 of 16

New in this Release!

•IPedge Messaging - “IPMobility Application for Android and iPhone”

•IPedge “Voice Mail Survivability with Multi-site Direct Cluster Networking (DCN)”

•“IPedge Model Database”

•“Enterprise Manager - Integrated Adtran Gateway Configuration Wizard”

•“IPedge Network DN Import/Export Wizard”

•Create “Conference Calls on the Toshiba IP4100 SIP Phone”

•“Conference Call | Call Waiting” on SIP Phones

•“Pickup” calls placed on hold by SIP Phones

•“Enhancements for SIP in IPedge Release 1.5 and the IP4100”

IPMobility Application for Android and iPhone

The new IPMobility Application allows a mobile device to act as an extension of the office desk telephone,

offering the following features:

•Support for IPedge Follow Me (Twinning) feature

•Outbound calling through the host IPedge system

•Visual Voice Mail

Note Using IPmobility to make or receive calls will use minutes on your wireless calling plan

Follow Me (Twinning)

IPedge Messaging’s Follow Me (Twinning) feature enables a single phone number to reach a user’s

chosen devices, e.g., desk phone, mobile phone, or both (simultaneous ring). Once answered, IPMobility

offers call management which provides users with the ability to transfer a call another extension or directly

to voice mail. IPMobility also gives users the ability to designate incoming calls if busy or out of the office

for an extended absence.

Important! The incoming call management features described above require mobile device support

for simultaneous voice and data. Some carriers do not allow simultaneous use of a data

connection and a voice connection on certain handsets. Check with your mobile carrier to

confirm that they support simultaneous voice and data connections. Also, data charges

may apply if your service plan does not include data as part of the monthly service plan.

Making Calls

For outgoing calls, Toshiba’s IPMobility App uses the host IPedge System phone services to reach

intended destinations. This feature allows the user to take advantage of the host system telephone service

rates while displaying the IPedge system (office phone) number instead of the mobile number.

IPMobility uses either Callback or Call-thru process to set up the call:

IPMobility Application for Android and iPhone

New Features Available In IPedge Software Release R1.5 3 of 16

Callback

•After a destination number is dialed, IPMobility sends a data signal to the IPedge system over the

Internet. IPedge then calls the mobile device and asks the user to press 1 or # to accept the call.

After confirmation the system will connect both calls.

Call-Thru

•After a destination number is dialed, IPMobility sends a data signal to the IPedge system over the

Internet. IPMobility then dials a specific number into IPedge. The system then dials the destination

number and connects both calls.

IPMobility does not conflict with the ability of the mobile device to make a phone call or access the service

providers voice mail. Users may dial within the IPMobility application by typing in the phone number or

extension directly or use the mobile phone’s built-in contacts.

Visual Voice Mail

Users may also easily access key voice messaging functionality and manage their voice mailbox without

dialing into the voice mail system and navigating key presses or voice commands. Now, users may view,

play, forward, and reply to their voice and fax messages mail from the IPMobility App. Users may also:

•Manage mailbox personal greeting and name recordings

•Manage mailbox password

•Setup IPMobility’s Make Call functionality, e.g. Callback and Call-thru

Caller ID

When IPMobility is used to make a call, the Calling Party Identification (CPID) that is delivered to the

receiving party may be set in IPedge. The system administrator must configure the system for the correct

number (commonly the DID of the user) for each user from the IPedge Enterprise Manager.

Mobile Device Support

The IPMobility Application is supported on Android OS versions; 2.x, 3.x, & 4.x, and has been tested on

the following devices:

•HTC

•with Android 2.2.2

•EVO 4G LTE with Android 4.0.3

•LG-P350 with Android 2.2.2

•Motorola

•Droid 2, 3, & X with Android 2.3.4

•MB 520 with Android 2.2.1

•Samsung

•Galaxy II with Android 2.3.5

•SGH I997 with Android 2.2.1

•Sony Xperia™ E15i with Android 2.1

There are no material differences in the functionality of these devices requiring changes to the application.

There are two known variances:

Enhancements for SIP in IPedge Release 1.5 and the IP4100

New Features Available In IPedge Software Release R1.5

4 of 16

1. Automatic answer of Callback calls from IPedge is not available after Android 2.3.5

2. Not all devices allow override of the default answering screen with a custom answering screen (app

call screening function). One example of this is the Samsung SGH I997 with Android 2.2.1.

Considering the array of differences among mobile devices in the marketplace, and including best

practices for mobile application development - Toshiba elected to test the IPMobility application with a

sampling of popular devices.

Enhancements for SIP in IPedge Release 1.5 and the

IP4100

IPedge Release 1.5 includes several feature enhancements for Session Initiation Protocol (SIP) Phones

and SIP Trunks. For SIP Phones, we added the ability to create a conference call (see “Conference Call |

Call Waiting” and “Pickup” .) These enhancements now allow SIP devices (including wireless SIP Phones)

to initiate a conference call and manage multiple calls simultaneously without the need for additional

extension numbers or purchasing additional licenses. New firmware is also available for the Toshiba

IP4100 SIP DECT (Digital Enhanced Cordless Telecommunications) telephone to support these new

features.

For SIP Trunks, we have increased the number of programmable URIs to 3000, allowing larger systems to

be configured with multiple direct inward dialing (DID) numbers per station.

Conference Call | Call Waiting

Conference Call and Call Waiting are natively supported by the SIP phone. The number of conference

participants or simultaneous calls that a SIP station may support is phone-specific. There is a new feature

setting for the number of simultaneous SIP calls that the endpoint may support accessible on the

Enterprise Manager Station > Assignment configuration page. The default value is 1, however, for the

Toshiba IP4100 this value should be changed to 2. For more information on the IP4100 setup procedure,

please refer to the IP4100 Installation Manual.

Enhancements for SIP in IPedge Release 1.5 and the IP4100

New Features Available In IPedge Software Release R1.5 5 of 16

Pickup

Any station with the appropriate Class of Service will now be able to answer a call on Hold from a SIP

station. When SIP stations place calls on hold, the IPedge system will now treat that as “Line Hold” rather

than “Consultation Hold” to allow the call to be picked up.

Conference Calls on the Toshiba IP4100 SIP Phone

This new release of software for the IP4100 supports Conference Call initiation.

Conference Support

IPedge Systems (R1.5 and later) support two SIP channels per station. This allows the IP4100 to receive a

call (call waiting notification) while on a call. Additional licenses for the additional SIP channels are not

required.

Base Station Configuration

The software profile of the IP4100 base station must be changed to support Conference Call features

IPedge R1.5. Use the following procedure.

1. Determine IP address of IP4100-Base by using an IP4100-DECT handset IP Search Tool. To select

Menu *IP* press the Menu key, then *47* keys.

2. Login to IP4100-Base web configuration GUI via a PC web browser.

3. Select the Servers page and click the appropriate Server (Server 1:<IP address>).

4. Change the PBX type to IPedge.

5. Click Save.

Note Do not exit the utility until you have tested the new features

6. Make a test call with an IP4100 handset to ensure that the conferencing soft keys (Conf and Swap), now

appear on the handset(s). In multi-cell systems this change only needs to be made in one base station. The

parameter change will be sent to all of the other base stations.

If the conferencing features do not appear, click on the Multi cell link and click Force reboot chain.

Note: All calls will be disrupted during the reboot period.

Enhancements for SIP in IPedge Release 1.5 and the IP4100

New Features Available In IPedge Software Release R1.5

6 of 16

Device Support

The following devices have been tested and will be supported with these new features on IPedge 1.5.

Wireless Telephones

•Toshiba IP4100

•Polycom™ SpectraLink® 8400 Series

Conference Telephone

•Polycom IP 6000

•Polycom IP 7000

Desk Telephones

•Polycom IP 321, IP 550

The updated IP4100 Admin Manual, Polycom 8440 Config Guide, and IPedge Accessories Guide contain

instructions for configuring multiple call support on these devices.

Voice Mail Survivability with Multi-site Direct Cluster Networking (DCN)

New Features Available In IPedge Software Release R1.5 7 of 16

Voice Mail Survivability with Multi-site Direct Cluster

Networking (DCN)

The IPedge Messaging application may be licensed and configured with a new feature called Direct

Cluster Networking (DCN). DCN allows joining the Messaging application of two or more IPedge systems

(nodes) into a cluster. These clusters act in unison to maintain the integrity of the messaging database of

the entire network. Each node configured in the cluster has a copy of the database of the other

participating nodes. If one node fails and IPedge telephones register on another IPedge system (that is a

node participant), all user greetings and messages are available.

Nodes may be geographically distributed in various configurations. Each node contains the complete

database for the entire cluster, and the Messaging application residing on each node uses only the local

copy of the database. Each node is identified by a NODE ID. In addition, all files including system

greetings, user greetings and messages may be replicated to all nodes (standard cluster) or a designated

subset (hybrid cluster), depending on cluster size and network capability.

Figure 1 - Four Node System Configuration

Figure 1 illustrates how the DCN stores and synchronizes the clusters database in all systems that are

licensed for DCN. Should one node fail, one of the other nodes may be used as a backup mailbox for the

surviving IPedge telephones.

DCN Node 1

DCN Node 2

DCN Node 3

DCN Node 4

Functional Considerations

New Features Available In IPedge Software Release R1.5

8 of 16

There is no license charge for the mailboxes that are replicated in the other nodes.

Figure 2 - DCN With Centralized Messaging

Figure 2 shows how DCN may work within a centralized voice mail configuration. Should IPedge Node 11

(DCN node 1) fail, Node 13 may use the replicated mailboxes on Node 12.

Functional Considerations

Although DCN provides a robust voice mail survivability solution, there are some functional considerations

that need to be understood and communicated to customer users.

•If a telephone has a Message Waiting Indicator (MWI) illuminated, and the system that supports that

telephone fails the MWI will not be reinstated until another new message is received. The telephone

survives over to another system that is in the cluster and has its mailbox intact, but the Message

Waiting light will not light until a new message is received.

•The voice mail hunt group pilot number should be the same on the different nodes. If the voice mail

hunt group pilot number is different on the different nodes incorrect voice mail forwarding after a node

failure will occur. For example, station 201 on IPedge Node 11 (DCN Node 1) is set to system call

forward to voicemail hunt group pilot 300. The DNs on IPedge Node 12 (DCN Node 2) are set to

system call forward to voicemail hunt group pilot 400. If IPedge Node 11 fails and station 201 re-

registers with IPedge Node 12, station 201 will not properly forward to voicemail when a call is

presented to it.

Note The Messaging application must be running on every IPedge system that will run DCN.

DCN Node 1

DCN Node 2

DCN Node 3

DCN Node 4

IPedge Node 11 (Primary)

IPedge Node 12 (Member)

IPedge Node 13 (Member)

IPedge Node 14 (Member)

Pricing

New Features Available In IPedge Software Release R1.5 9 of 16

Pricing

A new license is required for enabling DCN on an IPedge system. There is one system-wide license part

number for each IPedge model.

Pricing for these new part numbers may be found on the Toshiba FYI online price book.

Valcom Paging Systems

Due to popular dealer demand, Toshiba has tested the following Valcom paging devices with the IPedge

system. For a complete set of instructions on how to configure the paging devices below, please refer to

the IPedge Installation Guide located on the Toshiba FYI website.

IPedge System Toshiba Part # for DCN

IPedge EP system I-MSG-DCN-EP

IPedge EC system I-MSG-DCN-EC

IPedge EM system I-MSG-DCN-EM

VIP-801 Network

Paging Zone Extender

•Provides audio for up to 40

Valcom 1-way amplified

speakers

VIP-172L SIP

Intercom/Door phone

•PoE802.3af

•Call button dials SIP Address

•Auto-talk-back VOX

•RJ45 ethernet jack

VIP-201 SIP

Paging Server

•65,000 Speakers

•256 Page Zones

•PoE 802.3af

IPedge Model Database

New Features Available In IPedge Software Release R1.5

10 of 16

IPedge Model Database

Toshiba is committed to reducing the installation and administration time for IPedge Systems. We have

developed “model databases” for the IPedge EP, EC, EM Systems. Model databases may be downloaded

and installed using the Data Restore functionality from Webmin in Enterprise Manager. Below are

examples of the model database programming data. These programs are in addition to the current default

values. The default database files are available for download from the Toshiba FYI website.

•IPedgeEPModel_mmddyyyy.zip

•IPedgeECModel_mmddyyyy.zip

•IPedgeEMModel_mmddyyyy.zip

Once downloaded, extract/unzip the model database files - two files will be created. For detailed

installation and programming instructions on how to get the model database operational, refer to the

IPedge Installation Manual located on the Toshiba FYI website.

Pre-Programmed Data

Database Features

System IP Address

Administration

Data IPedge EP IPedge EC IPedge EM

# phones prog. 24 (Ext. 2100 ~ 2123) 96 (Ext. 2200-2295) 160 (2300-2459)

# SIP VM port 4 6 8

VM Directory # Pilot = 2500

DN = 2501 ~ 2504 Pilot = 2500

DN = 2501 ~ 2506 Pilot = 2500

DN = 2501~2508

SIP Trunk ch. 41632

DB Feature IPedge EP IPedge EC IPedge EM

Endpoint Stations 24 96 160

SIP Trunks 41632

Media Resources 22 174 480

Messaging Ports 468

System IP Address IPedge EP IPedge EC IPedge EM

IP Address 192.168.254.250 192.168.254.250 192.168.254.250

Subnet Address 255.255.255.0 255.255.255.0 255.255.255.0

Field IPedge EP IPedge EC IPedge EM

First Name Admin Admin Admin

Last Name Administrator Administrator Administrator

Email Address [email protected]

Este manual sirve para los siguientes modelos

Tabla de contenidos

Otros manuales de Software de Toshiba

Toshiba

Toshiba T-PSV Manual de usuario

Toshiba

Toshiba Strata CIX SoftIPT 2.1.2 Manual de usuario

Toshiba

Toshiba PFW008U-1ABW Manual de usuario

Toshiba

Toshiba STRATA CIX Manual de servicio

Toshiba

Toshiba e-STUDIO Printer/Fax/Scanner/Copier Manual de usuario

Toshiba

Toshiba Strata DK Backup Manual de servicio

Toshiba

Toshiba STRATA CS Commutation Server Manual de usuario

Toshiba

Toshiba STRATA CIX Manual del propietario

Toshiba

Toshiba Strata CTX Insight CTX Manual de usuario

Toshiba

Toshiba AF 512E Manual de instrucciones

Toshiba

Toshiba HDWC110XK3J1 Manual de usuario

Toshiba

Toshiba Strata CIX WinCIX Manual de servicio

Toshiba

Toshiba Strata CIX GVPH Manual del propietario

Toshiba

Toshiba Strata CS Manual de usuario

Toshiba

Toshiba STRATA CIX Remote Call Control Manual de usuario

Toshiba

Toshiba Strata AirLink DK424 Manual de usuario

Toshiba

Toshiba STRATA CIX Remote Call Control Manual de servicio

Toshiba

Toshiba Strata CIX Database Assistant Manual de servicio

Toshiba

Toshiba Strata CTX SoftIPT Manual de servicio

Toshiba

Toshiba 6F3A4508 Manual de usuario

Toshiba

Toshiba Strata CIX SoftIPT 2.2 Manual de usuario

Toshiba

Toshiba Strata CIX SIP Trunking Manual de usuario

Toshiba

Toshiba dynadock Drivers Manual técnico

Toshiba

Toshiba RSM 100 Manual de usuario

Manuales populares de Software de otras marcas

COMPRO

COMPRO COMPROFM Manual de usuario

Muratec

Muratec OFFICEBRIDGE ONLINE Manual de usuario

Oracle

Oracle Contact Center Anywhere 8.1 Manual de usuario

Adobe

Adobe 65007312 - Photoshop Lightroom Manual

Avaya

Avaya NULL One-X for RIM Blackberry Manual de usuario

HP ProLiant BL420c Manual de usuario

PS Audio

PS Audio PowerPlay Manual del propietario

Brady

Brady LOCKOUT PRO 3.0 Manual de servicio

Avaya

Avaya Interaction Center Manual de usuario

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manual

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manual de usuario

Oracle

Oracle Application 9i Manual de usuario

Acer

Acer RDM Manual de usuario

Canon

Canon Vixia HF21 Manual de usuario

Canon

Canon ZR950 Manual de usuario

Samsung

Samsung Auto Backup Manual de usuario

Polycom

Polycom Vortex EF2201 Instrucciones de instalación y funcionamiento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manual de usuario