5
Coniguration
There are no options for pre-authorizations that you can enable via the terminal’s control panel. Please call the
TD Merchant Solutions Help Desk to do the following:
• enable pre-authorizations
• enable or disable additional amount entry
• set default amount for additional amount
Additional amount
When this feature is enabled, it provides your business the ability to add an additional amount to pre-authorizations
to cover tips or unforeseen charges. Once enabled, you must select one of the following additional amount options:
manually entered or default. The additional amount can be set as dollar amount or percentage ($or %).
Manually entered means you must enter the additional amount for each pre-authorization.
Default means a preset additional amount is applied for each pre-authorization and cannot be bypassed or
changed unless you call into the TD Merchant Solutions Help Desk
Troubleshooting
Error codes
Error Codes Explanation Action Required
Day Cannot Be Closed
With Open Pre-Auths
The terminal is conigured so
that all pre-authorized must be
completed before a Day Close
can be performed.
Please complete all open pre-author-
izations, then close the day.
Not Allowed To
Reset Invoice #
With Open Pre-Auths
An attempt was made to reset the
invoice number however there are
open pre-authorizations in the
terminal.
Please complete the pre-authoriza-
tions and then reset the invoice
number.
Not Allowed With
Trans Outstanding
A function cannot be run if there are
any transactions outstanding
(pre-authorizations, transactions in
the open batch, etc.).
Please process the outstanding
transactions then try the function
again.
Transaction Already Completed A pre-authorization completion is
attempted on a pre-authorization
that has already been completed.
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