Snom Vodafone 821 Manual de usuario
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snom 821 manual
A. General information
1. Introduction
Welcome!
This manual helps you to optimize the usage of the IP telephone in combination with the PBX. Please
use this manual at initial operation. Some features differ from the features described in the
manufacturer's documentation.
The following pages describe the snom 821 system telephone.
We hope you enjoy using the telephones!
Subject to alterations
Version 1 / 10.2016 (en)
2. Used symbols
Type Icon Description
Notice Important information and notices that you
have to pay attention to.
Hint Useful hints that provide additional
information.
Action - is marked with a dash
Result of an
action ⇒ is marked with an arrow
List
•
is marked with a bullet point
B. Initial operation
1. Requirements
You merely require a sound broadband connection to use this snom IP telephone with your nfon
telephone system.
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2. Adding an extension
All telephones you receive are preconfigured and connected to the telephone system.
C. Notices
1. Encryption
You have the option of voice encrypting (SRTP) your telephone calls. You can activate this function
for your customer account via the administration portal at any time.
- Activate the function on the administration portal.
- Restart all telephones. Restarting may take a few minutes. During a conversation a lock icon on the
telephone display indicates encryption is activated.
⇒ The active call is now encrypted.
2. "Hot desking"
The basic function of “Hot desking” allows cancelling the registration of existing users and
registering new users to your snom end device.This is useful when employees frequently change
their workstation but do not take along their end devices.After completing the registration process,
your configuration is automatically transferred to the new telephone.
1st step: Cancelling the registration of the current extension
Menu Telephone settings Cancel registration of an extension Confirm
Now, the registration of the extension is cancelled and the telephone restarted. This can take some
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time.
2nd step: Registering the new extension
Menu Enter extension number Confirm Enter voicemail PIN Confirm
The new extension is now registered. This can take some time.
D. Operation
1. Basic functions
1.1. Overview of keys
AFreely programmable function keys
with LEDs 13 DnD key (do not disturb)
BMenu and function keys 14 Phone book key
1Display 15 Menu key
2LED call indicator 16 Transfer key
3Line keys 1 -4 (if not programmed
as BFL) 17 Hold key
4View call lists 18 Mute key with LED
5Virtual keys (function keys) 19 Volume key
6not assigned 20 Speaker key with LED
7not assigned 21 Headset key with LED
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8Confirm key 22 Microphone for speaker
function
9Navigation key 23 Speaker
10 End key 24 Receiver speaker
11 Voicemail key with LED 25 Receiver microphone
12 Alphanumeric keypad
1.2. Keys in detail
Use the toggle key
to browse through
the display
(on the home
screen:
Down: Call lists;
Up: Settings)
Access voicemail
Confirms an action,
selection or entry
Do not Disturb
mode on / off.
Extension works as
in “Delayed call
forwarding”.
Cancels an action,
selection or entry
Phone book (Set up
via the
administration
portal)
Mutes the
microphone during a
call
Menu
Adjusts the receiver
volume or the ring
tone volume
Transfer call
Hands-free mode
(answering possible) Hold call
Headset mode
LED indicators
1. Call LED:
Rapidly flashes red with an incoming call.
Continuous, bright red while dialling, during a call and when a call is placed on hold.
Continuous somewhat less intensive red indicates a missed call.
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2. Function key LEDs:
These keys are equal to the first four virtual function keys. The standard setting is “Line”. I.e., if the
first four freely programmable function keys are not programmed, the function keys with LEDs can
be used as line keys. To find out how these keys are programmed for your extension, refer to the
configuration of the administration portal or of your telephone.
Rapidly flashing green when the respective line has an incoming call.
Continuous green when the line is in use.
Slowly flashing green when the line has a call on hold.
3. Voicemail LED:
A continuous red light indicates a new message has been saved in voicemail.
1.3. Outgoing call
Note:
When dialling an internal telephone number, only the extension needs to be entered.
When dialling external telephone numbers, you must first dial ‘0’, then enter the external
number.
1.) Receiver
- Pick up receiver, enter number and press .
- Enter number and pick up receiver.
2.) Headset
- Enter number and press .
3.) Speaker / microphone
- Press the speaker key to activate the speaker or the microphone respectively. Enter the
number and press .
Dialling a number from the call lists
- Go to “Lists” and select the respective list. Press to open the desired list.
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- Select the number you would like to phone and confirm with .
Calling from the phone book
- Press the phone book key.
- Enter the initial letter of the name or additional letters as necessary. You can also use the arrow
keys.
- Press to select the respective number.
1.4. Incoming call
There are various options for answering an incoming call:
1.) With the receiver
Pick up the receiver.
2.) With the headset
Press .
3.) With the speaker / microphone
Press the speaker key to activate the speaker / microphone and answer the call.
1.5. Hold
- Press the hold key / (on snom D735 and D785) to place the active call on hold.
Calls on hold are indicated in three ways:
by the display text
the slowly flashing green/red line LED (i.e., when the first four freely programmable function
keys are not programmed; on snom D735 and D785 the LED flashes red only
and with the continuous red call LED.
Calls on hold can now be transferred or other calls can be made or put on hold.
- Press the hold key / (on snom D735 and D785) or the respective line key, to
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return to the call on hold. If the party on hold hangs up while on hold, the connection is terminated.
1.6. Call waiting and toggling calls
If a call comes in while you are on a call, the display shows an icon with a ringing receiver and a
double call waiting tone (double beep) can be heard.
Options
You can answer the incoming call, which automatically places the active call on hold.
Ignore the incoming call with . The caller hears a busy tone.
You can also transfer the incoming call without announcing it.
If another call comes in during an active call, you can ignore it by pressing and holding
the X key for several seconds. To end the active call first, briefly press the X key. You can
then answer the incoming call.
1.7. Call transfer
There are two options for transferring a call:
Attended call transfer
- Press the hold key , on snom D735 and D785 the hold key is different and looks like this
.
- Dial the number of the other extension
- Confirm with .
When the call is answered, announce the call being transferred.
- Press the transfer key .
Unattended call transfer
- Press the transfer key .
- Dial the number to which you are transferring the call.
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- Confirm with .
1.8. 3-way calls
In order to start a three way conference, proceed as follows:
- Place the two other parties on hold.
- Next, press the “Conf. on” button to initiate a 3-way call. On snom D735 and D785 confirm with
the soft key "Conference On" .
- To hold a 3-way call, press the "Hold" button , on snom D735 and D785 press the key
.
- To end a 3-way call, press the softkey button „Conf. on“, on snom D735 and D785 press the key
.
Both parties are then placed on “hold” and you can decide whether you wish to continue speaking
with a single party or hang up.
1.9. Accessing voicemail
Proceed as follows to retrieve the messages on your mailbox:
- Press the voicemail key / . It lights up, when you have received a new message.
- Enter your voicemail PIN.
- Then press 1 to listen to messages. After listening to the message press:
7 to delete
5 to replay the message
6 to go to the next message
- To end, hang up or press the Cancel key .
1.10. Call forwarding
You can configure various call forwarding scenarios. For this purpose you can use the call
forwarding profiles.
Under the telephone menu you can only edit the default profle (catch all / always) to be found under
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the call forwarding profiles. You can edit the remaining call forwarding profiles via Ncontrol or via
the administration portal. For more information, refer to the administration portal manual and the
Ncontrol manual.
The following call forwarding options are available. You can activate or deactivate call forwardings
via the telephone menu's call settings.
Permanent call forwarding (always)
All incoming calls will be forwarded directly to the predefined telephone number.
Forward if busy (busy)
New calls will be forwarded immediately, when coming in during an active call. This call forwarding
option functions only, if the Call Waiting function is deactivated.
Delayed call forwarding (no answer)
Call forwarding condition: You do not answer the incoming call within a defined time period
(timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be
forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then
forwarded to the defined destination.
If unavailable (not registered)
The option functions only if the end device is not registered to the telephone system:
When the Internet connection fails or there is no LAN connection.
and
If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 -
John Doe) and a caller calls the direct dial number for the extension directly, call forwarding
applies. If the extension is a member of a queue or a group and the queue or group receives a
call, call forwarding for the individual extension no longer applies! In general, the destination
should always be an available destination number. I.e., make sure that no voicemail or
announcement comes on.
The display on your telephone indicates whether or not call forwarding is active.
Call forwardings can alternatively be activated through *-Codes:
*10
10
Activation of the call forwarding profile
*11 + destination
Permanent call forwarding to telephone number
**11
Cancel permanent call forwarding
*12 + destination
If no answer after a specific time, delayed call forward to telephone number
**12
Cancel delayed call forwarding
*13 + destination
If busy, forward to telephone number
**13
Cancel call forwarding if busy
*14 + destination
Call forwarding if unavailable
**14
Cancel call forwarding if unavailable
When disconnecting the connection between the end device and the telephone system, it
can take up to 60 seconds for the call forwarding to work. Once the end device is
reconnected to the telephone system, it can take up to 60 seconds for it to register.
2. Advanced telephone functions
2.1. Overview
Basic settings for the snom telephone can also be configured using the menu key .
After pressing the key you can choose from the following functions.
Call settings
Call waiting indication: define whether this function should be activated.
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