Sierra Wireless IPASS Manual de usuario

Installation Guide

Break Free

with Mobile

Broadband

iPass Mobile Broadband Service – US, Network A

Warning: Please do not insert your

iPass Mobile Broadband card into your

computer until you are instructed to do so

o so

iPass Mobile Broadband Service Installation Guide – US, Network A iPass.com

Preparation

Welcome to your iPass Mobile Broadband Service.

Through the iPassConnect interface, this iPass Mobile

Broadband card will provide you with reliable, high-speed

wireless connectivity on the move.

This guide provides all the information you will need to successfully install

your iPass Mobile Broadband card and conﬁgure it for use with iPassConnect.

INSTALLATION REQUIREMENTS

•Notebook PC with CD-ROM drive and Type II PC Card slot (CardBus)

•iPassConnect software version 3.41 or later

•Windows Vista, Windows 2000 or Windows XP

•Administrative permissions for installing new software

•Sierra Wireless AirCard 595 PC card

•The Sierra Wireless Watcher installation CD

TABLE OF CONTENTS

PREPARATION

•Installation requirements

INSTALLATION

•Pre-installation

•Installing Watcher™software

USING iPASSCONNECT

•Connecting to Mobile Broadband networks

TROUBLESHOOTING

•Conﬁguring Watcher to work with iPassConnect™

•Verifying that the card can connect to the network

•What to do if iPassConnect does not recognize

your card

•Activating your card

CARE AND MAINTENANCE

• Removing the card from your computer

• Using and storing the card

TECHNICAL SPECIFICATION

p.2p.3

iPass Mobile Broadband Service Installation Guide – US, Network A iPass.com

Note:While you must have the card installed in order to perform this

operation, it is not necessary to be in a signal coverage area

Installation

To install your card, you ﬁrst need to install and

conﬁgure the Watcher software that comes with your

iPass Mobile Broadband card.

PRE-INSTALLATION

Before starting the installation, please ensure that:

• The card is not inserted in your computer

• iPassConnect is not running. If it is running, right-click the

iPassConnect mobility manager system tray icon and select

Disconnect & Exit

Warning: Do not insert your iPass Mobile Broadband card into

your computer until you are instructed to do so

INSTALLING WATCHER SOFTWARE

1. Close all Windows programs and insert the installation CD into your

CD/DVD drive. The Setup wizard launches automatically and a Welcome

window is displayed

Note: If the CD does not autorun and display a menu, select

Start, then Run and enter D:\Launch.exe where D is your CD-ROM drive

2. From the initial options, select Install Watcher Software

3. Click Next in the Watcher Installation window

(You can use the Next and Back buttons to navigate through the wizard)

4. Please read the Licensing Agreement carefully and click Yes to agree to the

terms. (In order to continue with the installation of Watcher, you must agree

to the terms. If you select No, the setup and installation will terminate)

5. Enter the Destination Folder where you wish to install Watcher

6. Click Finish in the Installation Completed window

Insert the card

as shown into the

PCMCIA card slot

on your computer

Insert the CD

and install the

Watcher Software

You can now use the iPassConnect mobility manager for all your Mobile

Broadband connections. Insert your iPass Mobile Broadband card into your

computer and launch iPassConnect.

Note:Your iPass Mobile Broadband card was activated before it was

shipped. However, if you are asked to perform the process manually,

please refer to the Troubleshooting section of this guide.

p.4p.5

CONNECTING TO MOBILE BROADBAND NETWORKS

iPassConnect will automatically detect the Mobile Broadband

network available to you and display it under Available Networks,

as shown here:

Note: If you insert your iPass Mobile Broadband card after

iPassConnect has been launched, it may take up to 20 seconds to

recognize the card. If the card is not detected, you can take either of the

following actions to force iPassConnect to search for your card:

1. Exit and restart iPassConnect

2. Go to Settings, select Connection Settings, then select the

Mobile Data tab, and click the Refresh button

1. To connect, click on

the network listing

2. Enter any required

credentials

3. Click Connect and

you will be connected

iPass Mobile Broadband Service Installation Guide – US, Network A iPass.com

As well as providing you with Mobile Broadband connectivity in the United

States, iPass offers seamless Wi-Fi connectivity at 100,000 wireless

broadband locations around the world, including more than 550 airports and

23,000 hotels and conference facilities.

Using iPassConnect

iPass gives you one simple global service for secure

remote and mobile connectivity in over 160 countries

around the world.

So whether you’re connecting via your iPass Mobile

Broadband card, from your local café via Wi-Fi, or from a

hotel on the other side of the world, iPass makes it easy

for you to get online from virtually anywhere.

For details about how and where to connect via Wi-Fi, visit our online

end-user resource centre at http://connect.ipass.com.

And to ﬁnd your closest hotspot, try using our Online Hotspot Finder at

www.ipass.com/hotspot

CONNECT WITH IPASS AT MORE THAN 100,000 WI-FI-HOTSPOT

LOCATIONS WORLDWIDE!

p.6p.7

iPass Mobile Broadband Service Installation Guide – US, Network A iPass.com

1. Insert the card into your

computer

2. Double-click the EVDO

Watcher icon on your

desktop. Watcher will

detect the card as shown

3. Click Connect. Watcher

should connect to

the network

4. Click Disconnect to disconnect from the network

5. Exit Watcher

VERIFYING THAT THE CARD CAN CONNECT TO THE NETWORK

You can conﬁrm that your iPass Mobile Broadband card is able to connect to

the network by following the steps below:

iPASSCONNECT DOES NOT RECOGNIZE YOUR iPASS MOBILE

BROADBAND CARD

Tip 1: Ensure that the Watcher program is not running

iPassConnect and Watcher both use the same system resources to access

your iPass Mobile Broadband card. As a result, Watcher must be closed for

iPassConnect to recognize the card:

1. If Watcher is running, close it

2. Ensure that Watcher is not running in the System Tray. If it is, click the

System Tray icon and choose Exit

3. Ensure that the option to Launch Watcher Automatically is disabled (see

“Conﬁguring Watcher to work with iPassConnect” for more information)

Troubleshooting

If you experience any problems during the installation

process, these useful tips may help. If you require

further assistance, please contact your IT Help Desk.

CONFIGURING WATCHER TO WORK WITH iPASSCONNECT

The default conﬁguration settings in Watcher are compatible with

iPassConnect. However, if you wish to ensure that Watcher is conﬁgured to

work with iPassConnect (i.e. not automatically launch when your iPass Mobile

Broadband card is inserted into your computer), please follow the steps below.

1. Insert your iPass Mobile

Broadband card into your

computer

2. Double-click the EVDO

Watcher icon on your

desktop. Watcher will detect

the card as shown

3. From the Tools menu,

select Options

4. On the General tab, clear

the Launch Watcher

Automatically check box

5. Click OK

6. Exit Watcher

Note: You must have your Mobile Broadband card inserted in your

computer to modify this configuration, but it is not necessary to be in

a signal coverage area

p.8p.9

iPass Mobile Broadband Service Installation Guide – US, Network A iPass.com

• Exit and restart iPassConnect. To exit, right click the iPassConnect

system tray icon and choose Disconnect & Exit

• Go to Settings, then Connection Settings, select the Mobile Data tab and

click the Refresh button

Note: If you insert your iPass Mobile Broadband card after

iPassConnect has been launched, it may take up to 20 seconds to

recognize the card. If the card is not detected, you can take either of

these actions to force iPassConnect to search for your card:

Tip 3: Ensure that Watcher can recognize your iPass Mobile Broadband card

1. If iPassConnect is running, close it. Also, ensure it is not running in the

System Tray. If it is, click the System Tray icon and choose

Disconnect & Exit

2. Ensure that Watcher is not running in the System Tray. If it is, click the

System Tray icon and choose Exit

3. Launch EVDO Watcher and check the status message:

•Searching for Modem: your iPass Mobile Broadband card is not being

recognized by Watcher. Un-install Watcher and attempt to re-install

your card

•Ready to connect: the card is recognized by Watcher and a signal is

available

•Not in service: the card is recognized by Watcher, but signal is not

available. Try changing location until a signal is available

Troubleshooting

1. Ensure that the Watcher

program is not running

2. Launch iPassConnect

3. Go to Settings, then Update

iPassConnect, then select

Phonebook. (Allow the

Phonebook update to complete)

4. Go to Settings, then Connection

Settings and conﬁrm that there

is a tab labelled Mobile Data

(see image):

•

If the tab is not available,

contact your IT Help Desk

•If the Mobile Data tab is

available, your iPassConnect

software is appropriately

enabled

5. In the Mobile Data tab, click Refresh. This should populate the

information in the screen as shown. If the information is not populated, or

if it reports errors in the ﬁelds, your card may not be installed correctly. You

may have to reinstall the card:

a. Go to Start, select Control Panel, then use the Add or

Remove Programs function to remove the program ‘Sierra

Wireless EVDO Watcher’

b. Reinstall your iPass Mobile Broadband card

Tip 2: Ensure that iPassConnect has been enabled to recognize Mobile

Broadband cards:

p.10 p.11

iPass Mobile Broadband Service Installation Guide – US, Network A iPass.com

Troubleshooting

ACTIVATING YOUR iPASS MOBILE BROADBAND CARD

Your iPass Mobile Broadband card is automatically activated before it is

shipped to you. However, in some cases, you may be asked to perform the

activation procedure manually.

Note: To perform the activation, you must be in a network coverage area

To activate the card:

1. Exit iPassConnect (to exit, right click the iPassConnect system tray icon

and choose Disconnect & Exit)

2. Ensure the card is inserted into your computer

3. Start the Watcher program by double clicking the EVDO Watcher icon on

your desktop

4. Go to Tools, then Activation Wizard

5. Select Automated Activation (the default selection) and click Next

6. Enter *22899 as the number to be dialed (the default selection)

and click Next

7. The activation will proceed. The activation is ﬁnished when Watcher

reports Commit OK! Programming OK! (See image below)

8. You can conﬁrm the successful activation by clicking the Connect button

to see that the card can connect to the network

Care and Maintenance

REMOVING YOUR iPASS MOBILE BROADBAND CARD FROM YOUR COMPUTER

To remove your iPass Mobile Broadband card:

1. Exit iPassConnect. To exit, right click the iPassConnect system tray icon

and choose Disconnect & Exit

2. In the System Tray, double click the

Safely Remove Hardware icon

3. In the Safely Remove Hardware dialog, select NEC PCI to USB Open Host

Controller and click Stop

4. In the Stop a Hardware Device dialog, select the device again and click OK

5. When the Safe to Remove Hardware dialog is displayed, you may remove

the card from your computer. Grip the card by both sides ﬁrmly when

removing it from the PC card slot

USING AND STORING YOUR iPASS MOBILE BROADBAND CARD

As with any electronic device, your iPass Mobile Broadband card must be handled

with care to ensure reliable operation. Follow these guidelines while using and

storing your iPass Mobile Broadband card:

• The card should ﬁt easily into your PCMCIA card slot. Forcing the card

into a slot may damage the card or the computer

•Do not apply adhesive labels to the portion of the card that ﬁts into the

computer. They can cause the card to become jammed inside the card slot

•Protect the card from liquids, dust and excessive heat

•When not inserted in your computer, store the card in a safe place

Warning: Always use the procedure outlined here to remove your

iPass Mobile Broadband card from your computer. Removing the card

improperly may cause serious damage to the card or the integrity of

the software on your computer.

p.12 p.13

iPass Mobile Broadband Service Installation Guide – US, Network A iPass.com

TECHNOLOGY:

PC Card (Type II PCMCIA)

MSM 6800 Chipset

CDMA 1xEV-DO (Revision A)

CDMA 1xEV-DO (Release 0)

CDMA 1xRTT

BANDS:

Cellular / 800 MHz

Transmit 824-849 MHz

Receive 868-894 MHz

PCS / 1900 MHz

Transmit 1850 to 1910 MHz

Receive 1930 to 1990 MHz

RECEIVE DIVERSITY (BOTH

BANDS) OPERATING SYSTEM

SUPPORT:

Windows®Vista

Windows®XP

Windows® 2000

ENVIRONMENTAL:

Operating Temperature:

-30 to 60° Celsius

Storage Temperature:

-40 to 85° Celsius

POWER CONSUMPTION :

Voltage: 3.3 V

Max Transmit: 1000 mA

STANDARDS/APPROVALS:

FCC Part 2, 15, 22, 24

CDG Stages 1, 2, 3

IS-2000, IS-98D/E

IS-127, IS-134

IS-637B, IS-683A

IS-707A, IS-718, IS-733

IS-835A, IS-856, IS-866

JESD22-A114-B, JESD22-C101

Microsoft WHQL

SYSTEM REQUIREMENTS:

Card slot: 1 Type II PCMCIA slot

(CardBus)

System: Pentium 150 Mhz or higher

Memory: 32 MB

Disk Space: 32 MB

Disk Drive: CD-ROM

DIMENSIONS :

130mm (L) x 58mm (W) x 13mm (H)

Weight: 54.0 grams

Technical Speciﬁcation

The Sierra Wireless AirCard®595 card

HIGH-PERFORMANCE ANTENNA DESIGN

Sierra Wireless has developed a new patent pending design for your card

antenna. With the new highly-efﬁcient and receptive antenna, the iPass Mobile

Broadband card provides end users with the fastest, most reliable connections

with improved speeds and extended coverage through better network signal

acquisition in medium to low signal strength areas.

KEY FEATURES:

•1xEV-DO revision A next generation high-speed wireless data

•Durable high performance antenna design

•Up to 3.1 Mbps download, 1.8 Mbps upload for large ﬁle transfer

•Dual-band, diversity operation; 800 MHz and 1900 MHz

•Simple installation and a user-friendly experience

p.14 p.15

Trademarks

iPass and the iPass logo are registered trademarks of iPass Inc. and

iPassConnect is a trademark of iPass Inc. All other brand or product names

are trademarks or registered trademarks of their respective owners.

While every effort is made to ensure the information given is accurate,

iPass does not accept liability for any errors or mistakes which may arise.

Speciﬁcations and other information in this document may be subject to

change without notice.

MB USNA 05 2008

iPass.com

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