Sharp MX-M3071S Instrucciones de funcionamiento

Common Copier Printer

Fax Image Send Document Filing

Useful Tips

Troubleshooting

Click the icon of the function you want to know more about.

Preface

ABOUT THIS GUIDE

This guide provides information about how to use the machine and what to do when a problem occurs.

If you encounter a problem, check this guide before calling a support center.

Please note

•This guide assumes that the persons who install and use this product have a working knowledge of their computer

and web browser.

•For information on your operating system or web browser, please refer to your operating system guide or web browser

guide, or the online Help function.

•In this operating manual, screens and explanations of procedures assume Windows® 10 is being used. The screens

may vary depending on the version of the operating system or the software application.

•Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx".

•Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual,

please contact your dealer or nearest authorized service representative.

•This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other

problem is discovered, please contact your dealer or nearest authorized service representative.

•Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the

product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any

damage that occurs due to use of the product.

Warning

•Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited,

except as allowed under copyright laws.

•All information in this manual is subject to change without notice.

Illustrations and the operation panel and touch panel shown in this manual

The peripheral devices are generally optional, however, some models include certain peripheral devices as standard

equipment.

The explanations in this manual assume that a paper drawer is installed on the MX-M6071.

The explanations in this manual are based on American English and the North American version of the software.

For some functions and procedures, the explanations assume that devices other than the above are installed.

The display screens, messages, and key names shown in the manual may differ from those on the actual machine

due to product improvements and modifications.

CONTENTS

If the problem persists after you follow the instructions in this guide…

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main

power switch to the " " position. Wait at least 10 seconds and then turn the main power switch to the " " position.

After the main power indicator color changes to green, press the [POWER] button.

ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Image Send Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Document Filing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Useful Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off

the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received

to be lost.

Points to Keep in Mind

For a checklist of general problems, refer to "CHECK LIST (page 7)".

Power and connector positions

Data notification

indicator

Touch panel

Main power indicator

[Power] button

Error indicator

[Power Save]

button/Indicator

[Home Screen] key

LAN connector

USB port

(A type)

Main power switch

Extension phone

jack (TEL)

Telephone line

jack (LINE)

OPERATION PANEL

Motion sensor

(Only on models that

have a motion sensor)

Facsimile expansion kit

(Option)

NFC touch point area

(NFC function standard

installation model only)

Communication

indicator

USB port

(A type)

General Problems

Placing the original and adding paper

Do not exceed the

indicator line Align the edges and place

face up Insert all the way in

Adjust to the original size

If the original has a fold, straighten the fold before

placing. (This prevents original misfeeds and incorrect

detection of the original size)

●Automatic Document Feeder

●Document glass

Place the original in the back left corner.

If the original has a fold, straighten the fold before placing.

(This prevents original misfeeds and incorrect detection of

the original size)

Mark

Platen

Scale

Original size detector

●Paper tray

Fan the paper

well before

loading it.

Set the guides to the size of the paper.

The paper must not exceed the maximum number of

sheets and must not be higher than the indicator line.

●Bypass tray

Pull the extension guide all the way

out. (A4R (8-1/2 x 11"R) or more)

Load the paper with the print

side facing down.

Adjust the bypass tray

guides so that they slightly

contact the loaded paper.

Is the original placed correctly?

Is the paper loaded correctly?

The paper must not exceed

the maximum number of

sheets and must not be

higher than the indicator line.

If the original is stapled, be sure to remove the staples and

fan the pages well before placing. (This is to prevent

misfeeding and tearing of the original, and to prevent torn

fragments of the original from remaining in the feeder.)

(Tray 1 only)

General Problems

Maintenance

How to clean the automatic document feeder and document glass

How to clean the bypass feed roller

Position of staple replacement and

staple jam explanation label

Discarding punch waste

Paper feed roller

Bypass feed roller

Toner cartridge

Waste toner box

●Inner finisher

●Finisher

●

Saddle stitch finisher/Saddle Stitch Finisher (large stacker)

●Inner finisher

●Saddle stitch finisher/Saddle Stitch Finisher (large stacker)

●Finisher

Removing a toner

cartridge

In a reversing single pass feeder (RSPF)

In a duplex single pass feeder (DSPF)

General Problems

CHECK LIST

Problem Check Page

I CAN'T USE A PARTICULAR

FUNCTION OR PERIPHERAL DEVICE

Have functions been disabled by the administrator? 10

I DON'T KNOW HOW TO CHECK THE

TOTAL NUMBER OF PAGES USED

Hold down the [Home Screen] key. 10

You can check in the status of setting mode. 10

THE OPERATION PANEL CANNOT

BE USED

Is the main power indicator lit? 10

Did you just power on the machine? 10

Is the [Power Save Mode] button blinking? 10

Is a cover open or a device separated from the machine? 10

Did login fail three times in a row? 11

Does a message appear indicating that Auto Login failed? 11

Does the message "Call for service. Code:xx-xx*." appear in the touch panel?

THE MOTION SENSOR DOES NOT

RESPOND CORRECTLY

(MX-M3071/MX-M3071S/MX-M3571/

MX-M3571S/MX-M4071/MX-M4071S/

MX-M5071/MX-M5071S/MX-M6071/

MX-M6071S)

Is the motion sensor disabled? 11

Is there are problem in the installation location or installation environment?

Is the detection range set correctly? 12

PRINTING IS NOT POSSIBLE OR

STOPS DURING A JOB

Is a tray out of paper? 12

Is the machine out of toner? 12

Has a paper misfeed occurred? 12

Is the output tray full? 12

Is the waste toner box full? 12

Are restrictions placed on the trays that can be used in each mode

(copy, print, image send, and document filing)?

THE ORIGINAL SIZE IS NOT

AUTOMATICALLY SELECTED OR

THE WRONG SIZE IS SELECTED

Is the original curled or folded? 13

Did you place an original smaller than A5 (5-1/2" x 8-1/2") size? 13

Is an original of the A5 (5-1/2" × 8-1/2") size set to landscape (A5R

size)?

Is the document feeder sensor dirty? (MX-M3071/MX-M3071S/MX-M3571/

MX-M3571S/MX-M4071/MX-M4071S/ MX-M5071/MX-M5071S/MX-M6071/

MX-M6071S)

THE DISPLAYED BYPASS TRAY

PAPER SIZE IS NOT CORRECT

Do the bypass tray guides match the width of the loaded paper? 13

THE ORIGINAL MISFEEDS

(AUTOMATIC DOCUMENT FEEDER)

Is too much paper loaded into the document feeder tray? 14

Is the original a long original? 14

Is the original on thin paper? 14

Is the feed roller dirty? (In a reversing single pass feeder (RSPF)) 14

General Problems

THE PAPER MISFEEDS Is a torn piece of paper remaining in the machine? 14

Is too much paper loaded in the tray? 14

Are multiple sheets feeding at once? 14

Are you using paper that is not within the specifications? 14

Are the bypass tray guides adjusted to the width of the paper? 14

Is the bypass tray extension guide pulled out? 14

Is the bypass feed roller dirty? 14

Is A5 (5-1/2" x 8-1/2") size paper loaded? 14

Is the paper size specified? 14

Did you add paper to the tray? 15

Are you using punched paper? 15

Are you using label sheets that cannot be used? 15

Remove the paper, turn it over, and reload it. Using a different paper

type may solve the problem.

Did you load an envelope? 15

PAPER DOES NOT FEED FROM

THE PAPER TRAY

Is the paper loaded correctly into the paper tray? 15

Has the tray been prohibited in some modes (copy, print, fax, image

send, document filing)?

I DON'T KNOW HOW TO CHANGE

THE PAPER SIZE

Set the paper size used in each tray in the tray settings. 15

THE OUTPUT IS NOTICEABLY

CURLED AND UNEVEN

Remove the paper, turn it over, and reload it. Using a different paper

type may solve the problem.

THE IMAGE IS SKEWED ON THE

PAPER

Is too much paper loaded into the bypass tray? 16

Are the bypass tray guides adjusted to the width of the paper? 16

Are the original guides adjusted to the width of the paper? 16

Are you scanning originals of mixed width? (In a reversing single pass

feeder (RSPF))

LINES APPEAR IN THE IMAGE Are the scanning areas of the document glass or automatic document

feeder dirty?

Is the bypass feed roller dirty? 17

Did you clean the main charger of the photoconductive drum? 17

Did you clean the laser unit? 17

Did you execute Black Streak Reduction of system setting? 17

SMUDGES APPEAR ON PRINTED

OUTPUT

Are you using paper that is not within the specifications? 17

Are you printing on pre-punched paper? 17

Does a message appear indicating the need for maintenance? 17

Remove the paper, turn it over, and reload it. Using a different paper

type may solve the problem.

WHEN PRINTING ON THICK PAPER,

THE PRINT RESULT IS DIRTY FROM

THE 2ND PAGE ON

Has the paper type been set correctly? 18

I DON'T KNOW HOW TO CHANGE

THE OUTPUT TRAY

Did you change the output tray? 18

PART OF THE IMAGE IS CUT OFF Has the correct paper size been set? 18

Was the original placed in the correct position? 18

PRINTING TAKES PLACE ON THE

WRONG SIDE OF THE PAPER

Is the paper loaded with the print side facing in the correct direction? 19

Problem Check Page

General Problems

A COVER OR INSERT IS NOT

PRINTED ON THE SPECIFIED

PAPER

Has the paper type been set correctly? 19

THE CONNECTED USB DEVICE

CANNOT BE USED

Is the USB device compatible with the machine? 19

Is the connected USB device recognized correctly? 19

Is the USB memory formatted as FAT32 or NTFS? 19

Are you using a USB memory device with a capacity of more than 32 GB?

THE FINISHER/SADDLE FINISHER

DOES NOT OPERATE

Does a message appear indicating that you need to remove paper from

the stapler compiler?

Have functions been disabled by the administrator? 20

STAPLING DOES NOT TAKE PLACE

(INCLUDING SADDLE STITCH)

Does a message appear instructing you to check the staple unit? 20

Does a message appear instructing you to add staples? 20

Is a different width of paper mixed in? 20

Are there more sheets than can be stapled at once? 20

Is a paper size that cannot be stapled included in the print job? 20

Is the paper type setting of the tray selected in the printer driver set to a

paper type that cannot be stapled?

PUNCHING DOES NOT TAKE

PLACE

Does a message appear instructing you to check the punch module?21

Is a different size of paper mixed in? 21

Is a paper size that cannot be punched included in the print job? 21

Is the tray selected in the printer driver set to a paper type that cannot

be punched?

THE STAPLING POSITION OR

PUNCH POSITION IS NOT

CORRECT

Is the stapling position setting correctly? 21

Are the punching positions setting correctly? 21

FOLDING DOES NOT TAKE PLACE Did the administrator enable the [Disabling of Duplex] setting? 21

Are you using a paper type that has a specific front and reverse side? 21

THE FOLD POSITION IS NOT

CORRECT

Is the original placed face up or face down correctly? 22

PREVIEW IMAGES OR THUMBNAIL

IMAGES DO NOT APPEAR

Are there a number of jobs waiting to be executed? 22

THE TOUCH PANEL DISPLAY IS

DIFFICULT TO VIEW

Is the brightness properly adjusted? 22

YOU WERE LOGGED OUT

WITHOUT LOGGING OUT

YOURSELF

Did Auto Clear activate? 22

I DON'T KNOW WHERE THE IP

ADDRESS SETTING IS

The IP address is set in the Network Settings of Setting mode. 23

I DON'T KNOW HOW TO CHANGE

THE BACKGROUND COLOR OF

THE HOME SCREEN

You can change the background color in "MFP Display Pattern Setting". 23

I DON'T KNOW HOW TO ADD A

SHORTCUT TO OR DELETE A

SHORTCUT FROM THE HOME

SCREEN

You can change a shortcut in "Edit Home". 23

I DON'T KNOW HOW TO RESTORE

THE LARGE TEXT SETTING TO ITS

ORGINAL STATE

Is large text mode enabled in the home screen? 23

I DON'T KNOW HOW TO ADJUST

THE TIME THE MACHINE ENTERS

ENERGY SAVE MODE

Set the time the machine enters energy save mode in the Energy Save

settings of setting mode.

I FORGOT THE ADMINISTRATOR

PASSWORD

Was the administrator password changed from the factory default

setting?

I DON'T KNOW WHOM TO

CONTACT FOR MAINTENANCE

AND SERVICE

Please check the customer support information. 24

Problem Check Page

General Problems

I CAN'T USE A PARTICULAR FUNCTION OR

PERIPHERAL DEVICE

Check Solution

Have functions been disabled by the

administrator?

■Check with your administrator.

Some functions may have been disabled in the setting mode. When user

authentication is enabled, the functions that you can use may be restricted in

your user settings.

I DON'T KNOW HOW TO CHECK THE TOTAL

NUMBER OF PAGES USED

Check Solution

Hold down the [Home Screen] key. ■When you hold down the [Home Screen] key, a message showing the total page

usage and toner level will appear.

You can check in the status of setting

mode.

■[Total Count] appears in the [Status] of setting mode. You can check the total

pages used from this item.

THE OPERATION PANEL CANNOT BE USED

Check Solution

Is the main power indicator lit? ■If the main power indicator is not lit up, turn the machine's power on.

Make sure that the power plug is firmly inserted in the power outlet, switch the

main power switch to the " " position.

Did you just power on the machine? ■Wait until a message appears indicating that the machine is ready.

After the [Power] button is turned on, the machine requires some time to

complete warmup operation. During warmup operation, functions can be

selected, but a job cannot be run.

Is the [Power Save Mode] button

blinking?

■Auto Power Shut-Off mode has activated. To return the machine to normal

operation, press the [Power Save Mode] button. For more information, see the

"User's Manual" .

Is a cover open or a device separated

from the machine?

■Read the message and take appropriate actions.

A warning message will appear when a cover is open or a device is separated

from the machine.

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