Samsung WE VoIP Manual de usuario

WE VoIP

User Manual

for V3.5.0.1

This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is

protected by copyright.

No information contained herein may be copied, translated, transcribed or

duplicated for any commercial purposes or disclosed to the third party in

TRADEMARKS

Product names mentioned in this manual may be trademarks and/or registered

trademarks of their respective companies.

This manual may be changed for product improvement, standardization or other

technical reasons

without prior notice.

For further information on the updated manual or the contents contained in

the manual,

please contact your Authorized Samsung Reseller.

WE VoIP User Manual _1

SAFETY CONCERNS

The purpose of the Safety Concerns section is to ensure the safety of users and

prevent property damage. Please read this document carefully for proper use.

Conventions

Warning

Provides information or instructions that you should follow in order to avoid

personal injury or fatality.

Caution

Provides information or instructions that you should follow in order to avoid a

service failure or damage to your phone.

Note

Indicates additional information for referrence.

Checks

Provides the operator with checkpoints for stable system operation.

Symbols

Caution

Indication of a general caution

Restriction

Indication for prohibiting an action for a product

Instruction

Indication for commanding a specifically required action

2_ © SAMSUNG Electronics Co., Ltd.

TABLE OF CONTENTS

SAFETY CONCERNS 1

Conventions.......................................................................... 1

Symbols................................................................................ 1

WE VoIP OVERVIEW 5

Key Features of WE VoIP..................................................... 5

PROGRAM INSTALLATION 8

Preparations before Installation............................................ 8

Hardware Environment......................................................................8

Checklist...............................................................................................8

Installation............................................................................. 9

Initial Settings.......................................................................11

Update ................................................................................ 13

WHAT TO KNOW IN ADVANCE 14

About Internal and External Calls....................................... 14

Internal (Intercom) Call.....................................................................14

External (Outside) Call.....................................................................15

Notification Icons................................................................. 16

Registration Status Notification .......................................................16

Call Status Notification .....................................................................16

WE VoIP CALL FUNCTIONS 17

WE VoIP User Manual _3

Dialer................................................................................... 17

Dialing................................................................................. 19

Dialing an Extension Number .........................................................19

Making an External Call...................................................................21

Answering Calls.................................................................. 23

Answering Calls ................................................................................23

Hold on (Only SCME) ......................................................................24

Later (Only SCME) ...........................................................................24

Voice mail (Only SCME) ..................................................................24

In-Call Functions................................................................. 25

Bluetooth............................................................................................26

Add Call (SCME Only) .....................................................................27

To Mobile............................................................................................28

Speaker ..............................................................................................28

Mute....................................................................................................29

Hold ....................................................................................................29

Record................................................................................................30

Dial......................................................................................................30

Call Transfer ......................................................................................31

Recent Call Logs ................................................................ 32

Callback (Only SCME).....................................................................33

mVoIP (Mobile VoIP)........................................................... 34

The use of mVoIP Service...............................................................34

WE WORK Interoperability................................................. 36

(SCME Only)....................................................................... 36

Premium CID (Caller ID)..................................................................36

Context CID .......................................................................................36

SETTINGS 37

User Settings ...................................................................... 37

Administrator Settings......................................................... 40

4_ © SAMSUNG Electronics Co., Ltd.

Add and Edit Profile Screen ............................................................41

WE VoIP User Manual _5

WE VoIP OVERVIEW

Samsung WE VoIP is a phone communication application that operates in

interoperation with the SCM system based on dual-mode smartphones including

cellular phones and wireless LANs. With WE VoIP, you can make or answer a VoIP

call using the default dialer of your smartphone.

Key Features of WE VoIP

Call

You can talk with others on VoIP calls.

Call Transfer

You can transfer a call to a different phone.

Do Not Disturb

You can turn the Do not disturb function on to have all incoming calls

automatically rejected.

Speaker

You can talk through the speaker on your smartphone during a call.

6_ © SAMSUNG Electronics Co., Ltd.

Caller Identification Display (CID)

When there is an incoming call, the caller’s phone number and

name are displayed on the main screen or a separate screen so that

you can tell who is calling to you.

SCME only function:

The phone can also be set to interoperate with a WE Work server to

display the caller’s job position, title, and picture as well.

Making a Call from Contacts of Your Smartphone

You can make a call to a contact’s phone number simply by tapping

the number in Contacts on your smartphone.

Integrated Call Logs

You can view WE VoIP call logs in the default call logs application of

your smartphone.

Using Default Dialer

You can make a WE VoIP call using the default phone application of

your smartphone. This means that default ringtones, vibrations, call

logging function and other settings of your smartphone can be used

with WE VoIP.

WE VoIP User Manual _7

Extension Call from Outside (Option)

If you are outside a Wi-Fi coverage area, you can make or answer a

WE VoIP call using a data packet network (3G/LTE) or make a call

using Remote Dial.

This function may not be offered depend on service provider.

Hold on/Later Function (SCME only)

When there is an incoming WE VoIP call, instead of answering it, you

can ask the caller to hold on for a while or call back later.

Mobile VoIP (Option)

If you are outside a Wi-Fi coverage area, WE VoIP uses the LTE

network for an internal or external call.

This function may not be offered depend on service provider.

HD Voice (Option)

WE VoIP supports HD Voice. With HD Voice, callers can enjoy high-

quality voice call during a VoIP call. While an HD Voice call is in

progress, the HD Voice logo displays on the call screen.

8_ © SAMSUNG Electronics Co., Ltd.

PROGRAM

INSTALLATION

Preparations before Installation

You need to check the following items before installing WE VoIP.

Hardware Environment

Category Specifications

OS Android 4.0.3 or higher

Required space for installation 6 MB or more (10 MB or more recommended)

Resolution 480 × 800 or greater

Supported devices Galaxy S2/S2 HD LTE/S3/Note/Note2/S4

Other devices may not support all functions properly.

Checklist

Before installing WE VoIP, you need to check the followings with your network

administrator:

- Access Point (AP) information for wireless LAN connection

Before installing WE VoIP, you should also update your smartphone to the latest

firmware.

If you are not using the latest firmware, you may experience poor sound quality

during a call or other malfunctions.

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