Reolink Go Manual de usuario

Reolink Go / Reolink Go Plus

Operational Instruction

EN/DE/FR/IT/ES

Aug 2021

QSG1_A

58.03.005.0005

Technical Support

If you need any technical help, please visit our ocial support site and contact our support

team before returning the products, https://support.reolink.com.

Technische Unterstützung

Wenn Sie Hilfe brauchen, kontaktieren Sie bitte Reolink Support Team zuerst, bevor Sie Ihre

Bestellung zurücksenden. Meiste Fragen oder Probleme können von unserem Online Support

Center beantwortet und gelöst werden: https://support.reolink.com.

Support technique

Si vous avez besoin d’aide, veuillez contacter Reolink avant de retourner votre produit. La

plupart des questions peuvent être répondues via notre centre de support en ligne à l'adresse

https://support.reolink.com.

Supporto Tecnico

Se avete bisogno di aiuto, le chiediamo gentilmente di contattare Reolink prima di restituire il

prodotto. La maggior parte delle domande può essere risolta tramite il nostro centro di

assistenza online all'indirizzo https://support.reolink.com.

Soporte técnico

Si necesita ayuda, comuníquese con Reolink antes de devolver su producto. La mayoría de las

preguntas se pueden responder a través de nuestro centro de soporte en línea en

https://support.reolink.com.

REOLINK INNOVATION LIMITED

FLAT/RM 705 7/F FA YUEN COMMERCIAL BUILDING 75-77 FA YUEN STREET MONG KOK KL

HONG KONG

@ReolinkTech https://reolink.com

Hoferstasse 9B, 71636 Ludwigsburg, Germany

[email protected]

Product Ident GmbH

89 Princess Street, Manchester, M1 4HT, UK

[email protected]

APEX CE SPECIALISTS LIMITED

REP

Contents What’s in the Box

2English

1 English

What’s in the Box

Camera Introduction

Set up the Camera

Charge the Battery

Install the Camera

Safety Instructions of Battery Usage

Troubleshooting

Speciﬁcations

Notiﬁcation of Compliance

Skin

Rechargeable

Battery

Pack of Screws

Surveillance Sign

Micro USB

Cable

Camera

Outdoor Security

Mount

Quick

Start Guide

Mounting

Hole Template

* The camera and the rechargeable battery are packed separately in the same package.

* Please dress the camera with the skin for better weatherproof performance when you install the

camera outdoors.

Reset Needle

Activated the SIM Card for the Camera

4English3 English

Set up the Camera

1. Remove the back cover by rotating

counterclockwise and insert the SIM

card into the slot.

2. Insert the battery into the camera

and tighten the back cover to power

on the camera.

• Choose a Nano SIM card that supports WCDMA and FDD LTE.

• Activate the card on your smartphone or with your network carrier before inserting

it into the camera.

• Some SIM cards have a PIN code, please use your smartphone to disable the PIN ﬁrst.

• Do not insert the IoT or M2M SIM into your smartphone.

Camera Introduction

NOTE:

Built-in Mic

Infrared Lights

Status LED

Daylight Sensor

Bult-in PIR Sensor

Micro USB Port

Battery Status LED

Speaker

SIM Card Slot

Micro SD Card Slot

Lens

Reset Hole

* Press the Reset button with a Pin to restore factory settings.

Activated the SIM Card for the Camera

4English3 English

Set up the Camera

1. Remove the back cover by rotating

counterclockwise and insert the SIM

card into the slot.

2. Insert the battery into the camera

and tighten the back cover to power

on the camera.

• Choose a Nano SIM card that supports WCDMA and FDD LTE.

• Activate the card on your smartphone or with your network carrier before inserting

it into the camera.

• Some SIM cards have a PIN code, please use your smartphone to disable the PIN ﬁrst.

• Do not insert the IoT or M2M SIM into your smartphone.

Camera Introduction

NOTE:

Built-in Mic

Infrared Lights

Status LED

Daylight Sensor

Bult-in PIR Sensor

Micro USB Port

Battery Status LED

Speaker

SIM Card Slot

Micro SD Card Slot

Lens

Reset Hole

* Press the Reset button with a Pin to restore factory settings.

NOTE: Constant live streaming via the Client software or App will result in huge consumption of

cellular data.

Initialize the Camera

• On Smartphone

• On PC

3. A red LED will be on and solid for a

couple of seconds, then it will go out.

4. “Network connection succeeded”

A blue LED will ﬂash for a few seconds and

then go solid before going out, which means

the camera has been successfully connected

to the network.

Download and launch the Reolink App or Client software, and follow the onscreen

instructions to ﬁnish initial setup.

6English

5 English

Scan to download the Reolink App.

Download path of the Reolink Client: Go to https://reolink.com > Support > App&Client.

NOTE: You may also run into the following situations:

Voice Prompt

“SIM card cannot be

recognized”

“Not registered on

network. Please activate

your SIM card and check

the signal strength”

Camera fails to register

to the operator network.

1. Check whether your card is

activated or not. If not, please call

your operator to activate the SIM

card.

2. The signal is weak at the current

position. Please move the camera

to a location with better signal.

3. Check if you are using the

correct version of the camera.

“Data call failed. Please

conﬁrm your cellular

data plan is available or

import the APN settings”

The SIM card has run out

of data or APN settings

are not correct.

1. Please check whether the data

plan for the SIM card is still

available.

2. Import the correct APN settings

to the camera.

“Network connection

failed”

Camera fails to connect

to the server.

The camera will be in Standby

mode and reconnect later.

Camera cannot

recognize this SIM card.

1. Check if the SIM card is facing

the reverse direction.

2. Check if the SIM card is not

fully inserted and insert it again.

Put the SIM card into your mobile

phone and disable the PIN.

Your SIM card has a PIN.

“The SIM card is locked

with a PIN. Please

disable it”

Camera Status Solutions

NOTE: Constant live streaming via the Client software or App will result in huge consumption of

cellular data.

Initialize the Camera

• On Smartphone

• On PC

3. A red LED will be on and solid for a

couple of seconds, then it will go out.

4. “Network connection succeeded”

A blue LED will ﬂash for a few seconds and

then go solid before going out, which means

the camera has been successfully connected

to the network.

Download and launch the Reolink App or Client software, and follow the onscreen

instructions to ﬁnish initial setup.

6English

5 English

Scan to download the Reolink App.

Download path of the Reolink Client: Go to https://reolink.com > Support > App&Client.

NOTE: You may also run into the following situations:

Voice Prompt

“SIM card cannot be

recognized”

“Not registered on

network. Please activate

your SIM card and check

the signal strength”

Camera fails to register

to the operator network.

1. Check whether your card is

activated or not. If not, please call

your operator to activate the SIM

card.

2. The signal is weak at the current

position. Please move the camera

to a location with better signal.

3. Check if you are using the

correct version of the camera.

“Data call failed. Please

conﬁrm your cellular

data plan is available or

import the APN settings”

The SIM card has run out

of data or APN settings

are not correct.

1. Please check whether the data

plan for the SIM card is still

available.

2. Import the correct APN settings

to the camera.

“Network connection

failed”

Camera fails to connect

to the server.

The camera will be in Standby

mode and reconnect later.

Camera cannot

recognize this SIM card.

1. Check if the SIM card is facing

the reverse direction.

2. Check if the SIM card is not

fully inserted and insert it again.

Put the SIM card into your mobile

phone and disable the PIN.

Your SIM card has a PIN.

“The SIM card is locked

with a PIN. Please

disable it”

Camera Status Solutions

Install the Camera

8English

Charge the Battery

• Dress the camera with the skin for better

weatherproof performance when you install

the camera outdoors.

• Install the camera 2-3 meters (7-10 ft)

above ground. The detection range of the

PIR sensor would be maximized at such a

height.

• For eective motion detection, please

install the camera angularly.

NOTE: If a moving object approaches the

PIR sensor vertically, the camera may fail to

detect motion.

Mounting

Height:

2-3 Meters

PIR Detecting Distance:

2-10 Meters

7 English

* Battery can also be charged separately.

For better weatherproof performance, please

always cover the USB charging port with the

rubber plug after charging the battery.

Charge the battery with the

Reolink Solar Panel (not included

if you only purchase the camera).

Charge the battery with a power adapter

(not included).

Charging indicator:

Orange LED: Charging Green LED: Fully charged

It’s recommended to fully charge the battery before mounting the camera outdoors.

Install the Camera

8English

Charge the Battery

• Dress the camera with the skin for better

weatherproof performance when you install

the camera outdoors.

• Install the camera 2-3 meters (7-10 ft)

above ground. The detection range of the

PIR sensor would be maximized at such a

height.

• For eective motion detection, please

install the camera angularly.

NOTE: If a moving object approaches the

PIR sensor vertically, the camera may fail to

detect motion.

Mounting

Height:

2-3 Meters

PIR Detecting Distance:

2-10 Meters

7 English

* Battery can also be charged separately.

For better weatherproof performance, please

always cover the USB charging port with the

rubber plug after charging the battery.

Charge the battery with the

Reolink Solar Panel (not included

if you only purchase the camera).

Charge the battery with a power adapter

(not included).

Charging indicator:

Orange LED: Charging Green LED: Fully charged

It’s recommended to fully charge the battery before mounting the camera outdoors.

Stien the adjustment knob to

lock the camera.

Drill holes in accordance with a mounting hole

template and screw the security mount into the wall.

If you are mounting the camera on any hard surface,

insert plastic anchors into the holes ﬁrst.

English

Install the camera on the

security mount.

Attach the Camera to a Tree

To get the best ﬁeld of view,

loosen the adjustment knob

on security mount and turn

the camera.

Mount the Camera to Wall

10English

Thread the provided strap to

the mounting plate.

Attach the plate to the security

mount with the smaller screws.

Fasten the security mount to

a tree.

23 4

1123

Back

Install the camera and adjust

the camera angles as

instructed in step 2 & 4 in the

previous installation guide.

Stien the adjustment knob to

lock the camera.

Drill holes in accordance with a mounting hole

template and screw the security mount into the wall.

If you are mounting the camera on any hard surface,

insert plastic anchors into the holes ﬁrst.

English

Install the camera on the

security mount.

Attach the Camera to a Tree

To get the best ﬁeld of view,

loosen the adjustment knob

on security mount and turn

the camera.

Mount the Camera to Wall

10English

Thread the provided strap to

the mounting plate.

Attach the plate to the security

mount with the smaller screws.

Fasten the security mount to

a tree.

23 4

1123

Back

Install the camera and adjust

the camera angles as

instructed in step 2 & 4 in the

previous installation guide.

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