Polycom G7500 Manual de usuario

USER GUIDE 2.1 | August 2019 | 3725-85853-002A

Polycom G7500

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the express written permission of Polycom.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge

that you have read, understand and agree to be bound by the terms and conditions of the End User

License Agreement for this product. The EULA for this product is available on the Polycom Support page

for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign

patents and/or pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may

receive the open source software from Polycom up to three (3) years after the distribution date of the

applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing

the software to you. To receive software information, as well as the open source software code used in

this product, contact Polycom by email at [email protected] (for video products) or

OpenSourceV[email protected] (for voice products).

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this

document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no

liability or responsibility for any typographical or other errors or omissions in the content of this document.

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feedback. Email your opinions and comments to [email protected].

Polycom Support Visit the Polycom Support Center for End User License Agreements, software

downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

Contents

Before You Begin................................................................................................4

Audience, Purpose, and Required Skills.............................................................................4

Related Documentation.......................................................................................................4

Getting Help........................................................................................................................ 4

The Polycom Community......................................................................................... 4

Polycom and Partner Resources..............................................................................5

Documentation Feedback........................................................................................ 5

Getting Started................................................................................................... 6

Polycom G7500 Overview...................................................................................................6

LED Status Indicators......................................................................................................... 6

LED Status Indicators for the G7500 System...........................................................6

LED Status Indicators for the Microphone Adapter.................................................. 7

LED Status Indicators for IP Microphones............................................................... 8

Navigating the G7500 System............................................................................................ 9

Remote Control Button Reference........................................................................... 9

Home Screen..........................................................................................................11

Content Screen...................................................................................................... 12

Powering the System On and Off......................................................................................13

Wake the System.............................................................................................................. 13

Accessibility Features....................................................................................................... 14

Features for Hearing-Impaired and Deaf Users..................................................... 14

Features for Vision-Impaired and Blind Users........................................................14

Features for Mobility-Impaired Users..................................................................... 15

Calling............................................................................................................... 16

Placing Calls..................................................................................................................... 16

Place a Call............................................................................................................ 16

Answer a Call......................................................................................................... 16

Ignore a Call........................................................................................................... 17

End a Call...............................................................................................................17

Place a Conference Call.........................................................................................17

Calling Contacts................................................................................................................ 17

Call a Contact.........................................................................................................18

Call a Frequent Contact......................................................................................... 18

Call a Recent Contact............................................................................................ 18

Calling Favorite Contacts.................................................................................................. 18

Polycom, Inc. 1

Favorite a Contact.................................................................................................. 18

Unfavorite a Contact...............................................................................................19

Call a Favorite Contact...........................................................................................19

Joining Meetings from the Calendar................................................................................. 19

Meeting Cards........................................................................................................ 19

Join an Overbooked Meeting................................................................................. 20

Join a Password-Protected Meeting.......................................................................20

Sharing Content............................................................................................... 21

Sharing Content from a Computer or Device.................................................................... 21

Polycom Content App.............................................................................................21

Cast Content from an AirPlay- or a Miracast-Certified Device............................... 21

Share Content Using an HDMI Connection............................................................22

Sharing Content on a Blackboard or Whiteboard..............................................................22

Add a Blackboard or Whiteboard........................................................................... 22

Take a Snapshot of Your Content...........................................................................22

Delete Snapshots or Content................................................................................. 23

End a Content Session..................................................................................................... 23

End a Call with Active Content Sharing............................................................................ 23

Cameras............................................................................................................ 24

Adjust a Near-Site Camera............................................................................................... 24

Adjust a Far-Site Camera..................................................................................................24

Turn Your Camera On or Off............................................................................................. 25

Turn Camera Tracking On or Off.......................................................................................25

Using Camera Presets...................................................................................................... 25

Save a Preset.........................................................................................................25

Select a Preset....................................................................................................... 26

Delete a Preset.......................................................................................................26

Settings............................................................................................................. 27

Video Adjustments............................................................................................................ 27

Change the Participant Layout............................................................................... 27

Audio Adjustments............................................................................................................ 27

Mute Your Microphones..........................................................................................27

Unmute Your Microphones..................................................................................... 28

Adjust the Volume.................................................................................................. 28

Troubleshooting............................................................................................... 29

System Diagnostics...........................................................................................................29

Contents

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Diagnostic Settings Reference............................................................................... 29

Test Monitors..........................................................................................................29

Test Speakers.........................................................................................................30

Test Audio Levels................................................................................................... 30

Pair a Remote Control.......................................................................................................30

Configure a Touch Monitor................................................................................................31

View Content Help Tips.....................................................................................................31

View Blackboard Help Tips............................................................................................... 32

Contents

Polycom, Inc. 3

Before You Begin

Topics:

▪Audience, Purpose, and Required Skills

▪Related Documentation

▪Getting Help

The Polycom G7500 User Guide contains overview information, procedures, and references you can use

to perform tasks with the Polycom G7500 system.

This guide covers the following products:

▪ Polycom G7500 system (Model: P011)

▪ Polycom IP Table Microphone (Model: P013)

▪ Polycom IP Ceiling Microphone (Model: P014)

Audience, Purpose, and Required Skills

This guide is intended for beginning users, as well as intermediate and advanced users, who want to

learn more about the features available with the G7500 system.

Related Documentation

In addition to this guide, the following documentation further describes Polycom endpoints and

peripherals used in video conferencing. The Release Notes, in particular, might include known issues or

limitations related to interoperability with Polycom endpoints.

For more information, see the Polycom Documentation Library or Polycom Support.

▪Polycom G7500 Administrator Guide, which describes how to configure, customize, manage, and

troubleshoot Polycom G7500 systems.

▪Polycom G7500 Safety and Regulatory Notices, which describes safety and legal considerations for

using Polycom G7500 systems.

▪Polycom G7500 Setup Sheet

▪Polycom G7500 Release Notes

Getting Help

For information about installing, configuring, using, and administering Polycom products, see the Polycom

Documentation Library or see Documents & Software at Polycom Support.

The Polycom Community

The Polycom Community gives you access to the latest developer and support information.

Polycom, Inc. 4

Participate in discussion forums to share ideas and solve problems with your colleagues. To register with

the Polycom Community, simply create a Polycom online account. When logged in, you can access

Polycom support personnel and participate in developer and support forums to find the latest information

on hardware, software, and partner solutions topics.

Polycom and Partner Resources

To find all Polycom partner solutions, see Strategic Partner Solutions.

Polycom Implementation and Maintenance services provide support for Polycom solution components

only. Additional services for supported third-party Unified Communications (UC) environments integrated

with Polycom solutions are available from Polycom Global Services and its certified Partners. These

additional services help customers successfully design, deploy, optimize, and manage Polycom visual

communications within their UC environments.

Documentation Feedback

We welcome your feedback to improve the quality of Polycom documentation.

You can email Documentation Feedback for any queries or suggestions related to this documentation.

Before You Begin

Polycom, Inc. 5

Getting Started

Topics:

▪Polycom G7500 Overview

▪LED Status Indicators

▪Navigating the G7500 System

▪Powering the System On and Off

▪Wake the System

▪Accessibility Features

Before you use your system, take a few moments to familiarize yourself with its features and user

interface.

Note: As you read this guide, keep in mind that your system administrator configures certain features or

your network environment may determine them. As a result, some features may not be enabled or

may operate differently on your device. Additionally, the examples and graphics in this guide may

not directly reflect available options or what your device screen displays.

Polycom G7500 Overview

The Polycom G7500 system is an all-in-one video conferencing and content-sharing solution.

The G7500 system provides the following features and capabilities:

▪ Placing and joining video calls

▪ Viewing and joining scheduled calendar meetings

▪ Managing contacts, call lists, and directories

▪ Creating a favorites list

▪ Sharing content

▪ Collaborating with electronic blackboards

LED Status Indicators

The following figures display the LEDs on the G7500 system, microphone, and microphone adapter. The

tables list each numbered feature shown in its respective figure.

LED Status Indicators for the G7500 System

Use the LED on the front right corner of the codec to get information on the state of your G7500 system.

Polycom, Inc. 6

Figure 1: G7500 System LED Location

G7500 System LED Status Indicators

Indicator Status

Blinking white Powering on

Solid white Working normally

Blinking amber Update in progress

Solid amber Sleeping

Blinking red Error preventing normal operation

LED Status Indicators for the Microphone Adapter

Use the LED to get information on the state of your microphone adapter.

Figure 2: Polycom Microphone IP Adapter LED Location

Microphone Adapter LED Status Indicators

Indicator Status

Blinking white Powering on

Getting Started

Polycom, Inc. 7

Indicator Status

Solid white On

Blinking blue Ready to pair

Solid blue Paired successfully

Blinking green and blue Update in progress

Factory restore in progress

LED Status Indicators for IP Microphones

Use the LED on the IP table and ceiling microphones to get information on the state of each device.

Figure 3: Polycom IP Table Microphone and Polycom IP Ceiling Microphone LED Locations

IP Microphone LED Status Indicators

Indicator Status

Solid then blinking white Powering on

Solid red Muted microphone

To avoid distraction, the ceiling microphone doesn’t display red when muted.

Solid green In a call and microphone not muted

To avoid distraction, the ceiling microphone doesn’t display green in a call.

Alternating blinking and solid

amber

Update in progress

Blinking amber Factory restore in progress

Blinking blue Ready to pair

Solid blue Paired successfully

Getting Started

Polycom, Inc. 8

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