Polycom SoundStation IP 4000 Manual de servicio

Published: December 19, 2005 Part Number: 3725-17460-001 Page 1

SoundStation®IP 4000 Technical Bulletin

Potential startup issues with latest SoundStation IP 4000 production units

This information applies to the following SoundStation IP 4000 SKUs and revisions:

•2200-06640-001 Rev D

•2200-06640-012 Rev E

•2200-06640-015 Rev D

•2200-06640-019 Rev D

•2200-06640-022 Rev C

•2200-06640-122 Rev D

SYMPTOMS

•Current production units of the SoundStation IP 4000 ship pre-loaded1with SIP

application 1.6.3 and BootROM 3.1.2. If these units are deployed in networks which

provision older versions of firmware, the SoundStation IP 4000 may fail to boot correctly.

FIELD CORRECTION PROCEDURES

A number of correction options are possible. Customers are advised to choose from the

following correction procedures one that best suits their needs:

CORRECTION PROCEDURE 1 – BOOT SERVER UPGRADE

Correction Procedure 1

Polycom recommends

that customers transition

to this configuration at

their earliest convenience.

Update the boot server to provision SIP 1.6.3 (or higher) and

BootROM 3.1.2 (or higher) to all Polycom IP endpoints

(SoundStation IP 4000 and SoundPoint IP phones) that access

that boot server.

End customers can obtain SIP 1.6.3 and BootROM 3.1.2

from the Polycom Certified VoIP Reseller that sold the

product.

Polycom Certified VoIP Resellers can download the

software from the Polycom Resource Center at

http://extranet.polycom.com

1Please refer to Technical Bulletin TB13361 for details

Published: December 19, 2005 Part Number: 3725-17460-001 Page 2

CORRECTION PROCEDURES 2 AND 3 – NO BOOT SERVER UPGRADE

If the customer does not wish to upgrade the SoundPoint IP phones at this time, then

one of the following workarounds should be used (Note: these workarounds become

redundant once the customer has made the decision to upgrade the entire deployment of

Polycom phones to SIP 1.6.3 or higher and BootROM 3.1.2 or higher).

Correction Procedure 2

Configure the new SoundStation IP 4000 units to boot

a) From a different boot server

b) From a different directory on the existing boot server

c) As a different FTP user on the existing boot server

The phones can be configured manually with this boot server

address or the URL can be selectively distributed to the

SoundStation IP 4000s using DHCP.

End customers can obtain SIP 1.6.3 software and BootROM

3.1.2 from the Polycom Certified VoIP Reseller that the product

was purchased from.

Polycom Certified VoIP Resellers can download the software

from the Polycom Resource Center at:

http://extranet.polycom.com

Correction Procedure 3

1) Remove the existing BootROM from the boot server if it is

not at version 3.1.2 or higher.

•Delete or rename the file bootrom.ld

and2) Configure the new SoundStation IP 4000 units to use a

unique SIP application version

a. Change the APP_FILE_PATH setting in the

<mac>.cfg file for each new SoundStation IP 4000

to point to a uniquely named instance of the SIP

1.6.3 application which will coexist with the SIP

application already in use e.g. sip-1.6.3.ld

or b. Change the APP_FILE_PATH setting in the

<mac>.cfg file for each SoundStation IP 4000 to

point to a non-existent SIP application e.g. sip-

dummy.ld

Note: if the boot server is already provisioning SIP 1.6.3 Step 2 is

not required.

Caution on this correction procedure 3, step 2(b): if the

SoundStation IP 4000 file system is re-formatted then a new

application will need to be provisioned, and this will not be possible

with this arrangement.

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