Polycom SoundStation 2W Manual de servicio
SoundStation2W™
User Guide and
Administrator Guide
USER GUIDE / ADMINISTRATOR GUIDE
SAVE THESE INSTRUCTIONS
When using your telephone equipment, the following safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to people.
• Read and understand all instructions.
• Follow all warnings and instructions marked
on the equipment.
• Installation must be performed in accordance
with all national wiring rules.
• The outlet to which this equipment is con-
nected must be installed near the equipment,
and must always be readily accessible.
• This equipment can be hazardous if im-
mersed in water. To avoid the possibility of
electrical shock, do not use this equipment
while you are in the bathtub or shower, or
when you are wet. If you accidentally drop
the equipment into water, do not retrieve
it until you have first unplugged all cords.
Do not reconnect this equipment until it has
dried thoroughly.
• Avoid using this equipment during electrical
storms in your immediate area. There is a
remote risk of electric shock from lightning.
Urgent calls should be brief. Even though
protective measures may have been installed
to limit electrical surges from entering your
home or business, absolute protection from
lightning is impossible.
• If you suspect a natural gas leak, report
it immediately, but use a telephone
away from the area in question. The
SoundStation2W™’s electrical contacts could
generate a tiny spark. While unlikely, it is
possible that this spark could ignite heavy
concentrations of gas.
• Never push objects of any kind into the
SoundStation2W™ through housing slots as
they may touch hazardous voltage points or
short out parts that could result in a risk of
electric shock. Never spill liquid of any kind
on the telephone. If liquid is spilled, contact
service personnel.
• To reduce the risk of electric shock, do not
disassemble SoundStation2W™. Opening
or removing covers may expose you to
hazardous voltages. Using incorrectly reas-
sembled equipment can cause electric shock.
If your telephone equipment does not work
properly, refer to the section describing how
to connect service.
• For technical support contact Polycom Sup-
port at http://esupport.polycom.com.
• Never install telephone wiring during a
lightning storm.
• Never install telephone jacks in wet locations
unless the jack is specifically designed for
wet locations.
• Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected from the network interface.
• Always use caution when installing or
modifying telephone lines.
IMPORTANT SAFETY
INSTRUCTIONS
Thank You ............................................. 5
Overview .............................................. 5
Parts List ............................................... 6
Setting up SoundStation2W™ ................... 7
Features ................................................ 9
LED Indicators .........................................................................................9
Buttons .................................................................................................. 9
Understanding the Display .......................................................................9
Wireless Technology .............................................................................. 10
Security ................................................................................................10
Mobile Phone Mode ............................................................................... 11
Using SoundStation2W™ ........................ 12
Placing a Call ........................................................................................ 12
Answering a Call ................................................................................... 12
Answering a Second Call ........................................................................12
Ending a Call ......................................................................................... 13
Call Hold ............................................................................................... 13
Call Mute .............................................................................................. 13
Call Timer ............................................................................................. 13
Redial ...................................................................................................14
Speed Dial a Number ............................................................................. 14
Dialing Using the Phone Book ................................................................. 15
Ringer Volume Adjustment ..................................................................... 15
Dial Tone Adjustment ............................................................................. 15
Speaker Volume Adjustment .................................................................. 15
Display Contrast Adjustment .................................................................. 15
Ring Type Selection ...............................................................................16
Backlight Adjustment .............................................................................16
Language .............................................................................................. 17
Conferencing - using the button .....................................................17
Adding a call .........................................................................................17
Bridge Soft Key ..................................................................................... 18
Phone Book .......................................................................................... 19
View System Information ...................................................................... 21
Standby Mode ......................................................................................22
Charging ............................................................................................... 23
Auxiliary Audio Output ..........................................................................24
Paging the Console ................................................................................ 25
LCD Messages ....................................................................................... 25
Table of Contents
Troubleshooting ................................... 26
No Signal .............................................................................................. 26
No Dial Tone ......................................................................................... 26
Does Not Ring ....................................................................................... 26
Flickering LCD ....................................................................................... 26
Keypad Input Doesn’t Register ...............................................................26
Muffled or “in a well” Reception ...........................................................26
Short Silences, Echoes, or Clipped Speech ................................................ 27
Physical Damage ................................................................................... 27
For Best Performance ............................................................................ 27
Administrative Setup - Overview ............ 29
Passcode .............................................................................................. 30
Location Information .............................................................................. 31
Phone System ....................................................................................... 33
Flash Timing .......................................................................................... 34
Diagnostics .......................................... 35
Mic (Microphone) Test ........................................................................... 35
Console SPKR (Speaker) Test ................................................................. 35
Restore Defaults ................................................................................... 36
Software Upgrade ................................ 36
Specifications and Warranty Information .. 37
Limited Warranty and Limitation of Liability ............................................ 38
FCC Compliance ..................................................................................... 40
Exhibit J - Customer Information ............................................................ 42
CE Mark R and TTE Directive .................................................................. 40
Safety Notices ......................................................................................41
Table of Contents
SoundStation2W™ User Guide - 5
Thank You
Thank you for choosing the Polycom
SoundStation2W™. In this User
Guide, you will find everything you
need to quickly set up, use, and man-
age your new conference telephone.
Be sure to verify with your System
Administrator that your network
is prepared for configuring your
SoundStation2W™ telephone. Lastly,
it is important that you read the Parts
List, and the Safety Notices section in
this guide before you begin using the
SoundStation2W™.
Overview
SoundStation2W™ is Polycom’s next-
generation, wireless conference phone
that gives users the freedom to confer-
ence wherever team collaboration is
important - even in rooms where there
are no phone lines. With better voice
quality than the original SoundStation,
standard 2.4 GHz (WDCT) or 1.9 GHz
(DECT) technology with voice en-
cryption, up to 24 hours of talk time,
and the ability to dial through a mobile
telephone, the SoundStation2W™
is the new standard for everyday
conferencing. The SoundStation2W™
is a circuit switched platform compat-
ible with any analog telephone line or
analog terminal adapter.
Connection Diagram
SoundStation2W™ User Guide - 6
Parts List
The following items are included
in your SoundStation2W™ pack-
age. Check this list before instal-
lation to ensure that you have re-
ceived each item. If you are missing
any items, please contact your
SoundStation2W™ reseller.
SoundStation2W™ console Battery pack
-2 Cell Pack for SoundStation2W™ Basic
-4 Cell Pack for SoundStation2W™ EX
Console Charging module
SoundStation2W™ base
Base power supply
Telephone cord
Mobile telephone connector
Registration card
Connection Diagram
SoundStation2W™ User Guide - 7
Setting up SoundStation2W™
Ready State
SoundStation2W™ will display a
Ready message after successfully
communicating with the base upon
power up. The Ready message is also
shown after a call is completed and the
phone is available for the next call.
Connect base station to power and analog phone line.
Install battery. Wait for phone to register to base
station.
► For best performance, charge the console for a full charging cycle
(4 hours for BASIC, 8 hours for EX) prior to first use.
REDIALSP DIALPH BOOK
(
312
)
555-1212
ReadyReady
1
2
BONG!
Analog telephone
line
3
SoundStation2W™ User Guide - 8
Both the base station and the console can be wall mounted
if desired. The base station can also be mounted under a
table. The appropriate mounting screw holes are provided
on the back surfaces.
The console can also be locked in place using a standard
laptop security cable. This feature is designed for rooms
where it is important to ensure that the phone does not get
removed from its home location, and where it is desirable
to eliminate the analog phone cable to the wall. There is
a locking grommet on the side of the console designed to
accept the lock end of the cable.
Mounting Options
Wall Mount Holes
Bottom of Console and Base Station
SoundStation2W™ User Guide - 9
Features
LED Indicators
Buttons
Understanding the Display
The LEDs located on the top of
your SoundStation2W™ indicate
the current status of your confer-
ence telephone:
Green - your call is in progress.
Blinking green - a call is incoming.
Red - your call is muted.
Blinking Red - your call is on hold.
Menu
Displays a menu
of settings and
options.
Exit
Exits from current screen
to previous menu.
Soft Keys
The screen will display
labels for these keys, to
identify their context-sensi-
tive functions.
Phone
Answers incoming calls,
dials a call, ends a call,
and provides dial tone.
Conference
Call, join, or delete additional
call participants during a confer-
ence call.
Dial Pad
These 12 keys provide the 10 digits, the 26
alphabetic characters, and special characters
available in context sensitive applications.
Mute
Toggle microphone on or off during a
conversation.
Volume
Use these to adjust the volume
of the handset, headset,
speaker, and ringer, as well as
the display contrast.
Select
Choose a menu item.
Scroll
Navigate up or down
through displayed lists.
Signal Strength
Information Area
Battery Life
This Phone’s Number
Soft Key Functions
The screen will display labels for these
keys, to identify their context-sensitive
functions.
SoundStation2W™ User Guide - 10
SoundStation2W™ comes in two
different formats. The product uses
either 2.4 GHz WDCT (Worldwide
Digital Cordless Telecommunications)
or 1.9 GHz DECT (Digital Enhanced
Cordless Telecommunications) stan-
dard technology. WDCT is widely
used in North America, South Ameri-
ca, and China, while DECT is used in
Europe, parts of Asia, and Australia.
WDCT and DECT are Digital Spread
Spectrum protocols which are reliable,
secure, and support excellent voice
quality and a wide range of dialing
features. Digital Spread Spectrum has
been used by the military for many
years because there is a low probabil-
ity of signal interception and interfer-
ence.
Digital Spread Spectrum technology
breaks the voice stream into small
fragments and spreads them over a
wide range of frequencies for trans-
mission to a receiver. Only the re-
ceiver that is uniquely registered to the
transmitter will be able to reassemble
the signal to deliver the voice stream.
The SoundStation2W™ console and
base station act as both transmitters
and receivers. The console will only
reassemble the signal sent from its
matching base station and vice versa.
Accordingly, the console will operate
within 150 feet of the paired base sta-
tion. The one-to-one pairing of con-
sole and base station ensures secure
voice signal transmission.
The SoundStation2W™ imple-
ments Digital Spread Spectrum using
frequency hopping encoding. Fre-
quency hopping transmits the audio
signal fragments over rapidly switch-
ing frequencies in the 2.4 GHz and
1.9 GHz bands. Frequency hopping
enables the SoundStation2W™ to
automatically detect and avoid sources
of potential interference such as other
SoundStation2W™ phones or 802.11x
WLAN clients.
Wireless Technology
Security
The SoundStation2W™ is a highly secure voice
communications solution. There are five factors that
contribute to the robust security:
1. Unique pairing between console
and base station.
2. WDCT and DECT digital
spread spectrum technology
provides secure transmission.
3. The frequency hopping WDCT
and DECT implementation
makes it even more difficult for
voice signal to be intercepted.
4. 64 bit voice encryption between
the base station and console.
This adds yet another layer of
security in order to provide
utmost confidence in the
SoundStation2W™ solution.
5. Aux Out recording is controlled
from the console user interface.
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12
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