Plantronics BLACKWIRE C210-220 MOC

USER GUIDE

Blackwire™C210-M

Blackwire C220-M

Table of Contents

Welcome

Welcome to the Plantronics family of headset products. Plantronics provides a wide range of

products from mission-critical and business-critical applications to personal communications

and entertainment. For additional information visit our web site at plantronics.com, where

you can visit our 24/7 support, browse through our knowledge base, chat live or ask a

question. We also feature a variety of installation tutorials to make set up quick and easy.

Please refer to the safety information found in the Quick Start Guide for important

product safety information prior to installation or use of the product.

Features

Package Contents

WARNING Do not use headphones/headsets at high volumes for an extended

period of time. Doing so can cause hearing loss. Always listen at moderate levels. See

plantronics.com/healthandsafety for more information on headsets and hearing.

Mute/Unmute LED

Volume Up

Volume Down

Registering your product online 2

Technical assistance 2

Package contents 3

Features 3

Powering on 4

Headset features 4

Using the headset 6

Troubleshooting 7

Blackwire C210-M Blackwire C220-M

Registering Your Product Online

Visit plantronics.com/productregistration to register your product online so that we can

provide you with the best possible service and technical support.

Technical Assistance

Visit our web site at plantronics.com/support for technical support including frequently

asked questions, compatibility and accessibility information. The Plantronics Technical

Assistance Center (TAC) is also ready to assist you. Dial (800) 789-4971.

Answer/End

Powering On

Powering on the Blackwire C210-M and C220-M

The USB headset is automatically powered on when inserted into the USB port of the

computer.

2. Adjust the Headband

2.1 Lengthen or shorten the band until it fits comfortably. The foam cushions

should sit comfortably over the centre of your ears.

2.1

4 5

Headset Features

Adjustable Headband

Receiver

Headset Cord

Ear Cushion

Boom

Noise-Cancelling

Microphone

3. Adjust the Boom and Microphone

3.1 Rotate the boom so it is aligned with your mouth.

3.2 Shorten or lengthen the microphone so it is approximately two finger widths

from the corner of your mouth.

3.1

3.2

Using Your Headset

Answering/Ending/Making Calls with Microsoft Office Communicator

To make a call, select a contact or dial the number via Microsoft Office Communicator.

To answer or end a call, simply press the call answer end button.

Adjusting Volume

To increase listening volume, press the volume up (+) button. To decrease listening

volume, press the volume down (–) button.

To adjust the listen or speak volume of the Microsoft Office Communicator,

please refer to the softphone user documentation. It is recommended that the volume is

adjusted on the inline control and not the Windows volume control.

To adjust the speak volume of the audio device on the computer, use the Sound

and Audio Device section on the Control Panel.

Muting a Call

To mute the microphone during a call, briefly press the mute button. When muted, the

Mute LED will be lit.

To unmute press the button again.

Problem Solution

I cannot hear caller. • The USB headset is not set as the

default audio device. To change audio

setup, refer to the Microsoft Office

Communicator user guide.

• Listening volume is too low. Press the

volume up button on the headset.

Callers cannot hear me. • Headset is muted. Press the mute

button on headset to unmute the

microphone.

• Headset microphone boom aligned

incorrectly. Align the headset boom with

your mouth.

• The USB headset is not set as the

default Voice device. Use the Voice

settings in Windows under Sounds

and Audio Devices to select “Blackwire

C210-M/C220-M” as the voice device.

Sound in headset is distorted.

I can hear echo in headset.

• Lower the listen volume on your

softphone until the distortion disappears.

• Adjust volume on headset.

The other headset I was using to

listen to music does not work any

more.

• The USB headset will set itself as the

default audio device in Windows. Use

the Audio settings in Windows under

Sounds and Audio Devices to change

the device used for audio.

My headset stops responding

to button presses.

• When a PC goes into standby or

hibernation, the USB headset no longer

is powered on. Be sure your PC is in an

active state.

Troubleshooting

marks or registered trademarks of Plantronics, Inc. Microsoft is a registered trademark or trademark of Microsoft

Corporation in the United States and/or other countries. All other trademarks are the property of their respective

owners.

Patents US D540777; D540778

82874-01 (03.10)

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Tel: 800-789-4971

plantronics.com

For product support contact us at plantronics.com/support.

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