Pitney Bowes Connect+ Series Manual

Shipping & Mailing

Postage Meters

Connect+ Series

Mailing & Shipping Systems

Connect+ Series 500W-3000

Operator Guide

US English Edition

SV62250 Rev. M

April 22, 2016

SV62250 Rev. M

fashion or stored in a retrieval system of any type or transmitted by any means, electronically or

mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this online manual;

however, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well as

performance features are subject to change without notice. Your mailing system may not have some of

the features described in this book.

Connect+ Series, Connect+ 500W / SendPro P1500, Connect+ 1000, Connect+ 2000, Connect+ 3000,

E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY, W-O-W, Postage By Phone, INVIEW, Ascent, SendSuite

Express, Purchase Power, and Pitney Bowes Supply Line are trademarks or registered trademarks of

Pitney Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective

owners. The USPS® and Priority Mail® are registered trademarks of the United States Postal Service.

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error causing

conditions. These messages are as follows:

Warning!

Alerts you to conditions or practices that could cause serious injury.

Covers

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Caution:

Alerts you to conditions or practices that could cause damage to the equipment or to the

material being run.

Important:

Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not

followed exactly.

Note:

Provides a comment or explanation of the associated topic.

Covers

Pitney Bowes Connect+ Series Operator Guide April,2016 Page 3 of 367

1 - Safety

Safety information 8

2 - Getting started

What does this machine do? 14

USPS requirements 16

Postal Security Device 17

Logging in and out of the system 18

The Home screen 19

Parts of the mailing and shipping system 20

Manual adjustments 31

How to properly shut down your system 32

System specifications 33

3 - Using jobs

All about jobs 38

Opening a job 40

Previewing jobs 41

Creating a new job 42

Editing a job 44

Deleting a job 45

Job options 46

Job types 49

Saving changes to a job 56

Closing all jobs 57

4 - Running mail

Preparing and correctly feeding the mail pieces60

Running mail - quick start 65

Step-by-Step Running Mail 73

Running a Manual Weight Entry job 75

Running an Attached Scale job 76

Running a WEIGH-ON-THE-WAY® (W-O-

W®) job 77

Running a WEIGH-ON-THE-WAY® (W-O-

W®) - First Piece Only job 78

Running mail with different shapes and weights79

Running a Differential Weighing mail job 80

Key in Postage 83

Running mail using a barcode scanner 84

How to use the combined ZIP Code and

Customer Reference Number barcode label 85

Running mail with the Residual Rate

Surcharge 87

Running Mail with the DI900™/DI950™

Inserting System Interface 89

Running mail with SendSuite Xpress™ or

Ascent™ 90

Checking or changing the postage amount on

the Run Mail screen 91

Changing the envelope or tape quantity 92

Changing the Date 93

Changing the machine speed 94

Printing a sample mail piece 95

Counting mail 96

Adding graphics, return addresses, messages,

and inscriptions to your mail 97

Table of Contents

Pitney Bowes Connect+ Series Operator Guide April,2016 Page 4 of 367

Changing envelope size 109

Changing the envelope print area 110

Changing the color print quality 111

What are tracking services? 112

Using PresortXtra services 121

5 - SendPro Shipping

Getting started 128

Address book 132

Settings 135

Shipping/Carriers 139

Transactions 153

Troubleshooting 157

6 - Ship a Package

What is Ship a Package 160

Logging into Ship a Package 161

Setting up a Payment Method 162

Setting up and Using Cost Accounts 165

Setting up a Funds Account 168

Adding postage to your Ship a Package

account 169

Setting the Auto Postage Refill Amount 170

Using the Address Book 171

Creating and printing a shipping label -

Overview 177

Transactions 190

Request a refund 196

7 - Receive a Package

Getting started 199

Receive 204

Edit 206

Packages 207

Settings 208

Troubleshooting 210

8 - Accounting

All about accounting 222

Creating, editing or deleting an account 227

Accounting options when running mail 235

All about transactions 240

All about surcharges 248

All about Job IDs 252

All about accounting reports 254

9 - Reports

All about reports 263

Printing a Report 264

All about funds and refill reports 265

Confirmation services receipt 267

10 - Refilling your Meter

All about postage 269

Pitney Bowes postage account 270

Your postage meter 271

Refilling your meter 272

Checking your balance at Pitney Bowes 273

Postage remaining 274

Postage refill settings 275

Viewing the refill history 276

Viewing the meter information 277

Uploading postal information 279

Pitney Bowes Connect+ Series Operator Guide April,2016 Page 5 of 367

Withdrawing the meter 280

11 - Rates and updates

Checking for rates and updates automatically 282

Using the rates and updates scheduler 283

Checking for rates and software updates 284

Viewing the update history 285

12 - System Setup

Personal settings 287

Application settings 289

Internet and network settings 291

System settings 294

Hardware settings 310

13 - Maintenance

Installing a new tape roll 315

Refilling the envelope sealant bottle 318

Refilling the tape sealant bottle 319

Moistener maintenance 320

Printer maintenance 326

14 - Troubleshooting

How to resolve envelope feeding issues 348

How to resolve envelope sealing issues 355

How to resolve tape feeding issues 357

How to resolve printing issues 360

How to resolve postage refill issues 361

How to resolve touchscreen response issues 362

Contacting Pitney Bowes 363

Glossary 364

Pitney Bowes Connect+ Series Operator Guide April,2016 Page 6 of 367

1 - Safety

In this section

Safety information 8

Safety information

Warning:

Follow normal safety precautions for all office equipment.

Read all instructions before you attempt to operate the machine. Use the equipment only for

its intended purpose.

lUse only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use

of aerosol dusters or flammable aerosol dusters, can cause an explosive-like condition that could

result in a personal injury and/or property damage. Never use aerosol dusters labeled flammable

and always read instructions and safety precautions on the duster container label.

lTo obtain Pitney Bowes supplies, please contact our Supply Line™ to place orders. Material

Safety Data Sheets can be obtained on the web or from our Supply Line™.

lUse the power cord supplied with the machine and plug it into a properly grounded wall outlet

located near the machine and easily accessible. Failure to properly ground the machine can result

in severe personal injury and/or fire.

lThe wall outlet supplying power to the machine must be a single dedicated wall outlet. Contact a

licensed electrician to ensure there are no other wall outlets on the branch circuit.

lThe electrical circuit (mains) supplying power to the outlet must be switched ON.

lAvoid touching moving parts or materials while the machine is in use. Keep hands, loose clothing,

jewelry and long hair away from all moving parts.

lDo not remove covers or defeat safety interlock switches. Covers enclose hazardous parts that

should only be accessed by properly trained service personnel. Immediately report to Pitney

Bowes Service any damaged or non-functioning components that renders the unit unsafe.

lPlace the unit in an accessible location to allow for proper venting of the equipment and to facilitate

servicing.

lThe power cord wall plug is the primary means of disconnecting the machine from the AC supply.

lDo not use an adapter plug on the line cord or wall outlet.

Safety

Pitney Bowes Connect+ Series Operator Guide April,2016 Page 8 of 367

lDo not remove the ground pin from the line cord.

lAvoid using wall outlets that are controlled by wall switches, or shared with other equipment.

lDo not route the power cord over sharp edges or trapped between furniture.

lInsure there is no strain on the power cord where it becomes jammed between the equipment,

walls or furniture.

lDo not plug headphones into the Line Out jack (Lime Green).

lBe certain the area in front of the wall receptacle into which the machine is plugged is free from

obstruction.

lBefore clearing a stoppage, be sure machine mechanisms come to a stop.

lWhen clearing a stoppage, avoid using too much force to protect against minor personal injury and

damaging equipment.

lTo prevent overheating, do not cover the vent openings.

lOperation of this equipment without periodic maintenance will inhibit optimum operating

performance and could cause the equipment to malfunction. Contact your Pitney Bowes

Customer Service Representative for required service schedule.

lRead all instructions before attempting to operate the equipment.

lUse this equipment only for its intended purpose.

Caution:

Moving mechanism can result in personal injury. Keep hands, long hair, ties, jewelry and

loose clothing away from moving parts.

Safety

Pitney Bowes Connect+ Series Operator Guide April,2016 Page 9 of 367

Caution:

In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect

the power cord from the wall plug and contact Pitney Bowes. In the USA please call 1-

800 522-0020. Customer Service Representatives are available Monday through Friday,

8:00 AM - 8:00 PM ET. Outside the USA please refer to the country contact sheet supplied with your

system. Contact information can also be found at www.pitneybowes.com.

Note:

Always follow the specific occupational safety and health standards for your workplace.

United States

Note:

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

interference when the equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with the

instruction manual, may cause interference to radio communications. Operation of this equipment in a

residential area is likely to cause interference in which case the user will be required to correct the

interference at his own expense.

Safety

Pitney Bowes Connect+ Series Operator Guide April,2016 Page 10 of 367

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