Panasonic KX-TVS120 Manual de usuario

Please read this manual before installing, customizing, or operating the Voice Processing System.

Voice Processing System

Subscriber's Guide

Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS120/KX-TVS220/KX-TVS320.

Panasonic

KX-TVS120

KX-TVS220

KX-TVS320 www.voicesonic.com

Phone: 877-289-2829

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Panasonic KX-TVS120, KXTVS120, TVS120, KX-TVS220, KXTVS220, TVS220, KX-TVS320, KXTVS320, TVS320

Introduction

2 Subscriber's Guide

Introduction

The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice

communications and increase your productivity through the use of your voice mailbox. As a

subscriber (the owner of a VPS mailbox), you can:

• Send a message to one or more people inside or outside of your office.

• Transfer messages (with your annotation) to other VPS subscribers.

• Receive messages from any touchtone telephone.

• Be called at an outside telephone or be notified through your beeper, when there are

messages stored in your mailbox.

• Be notified by the message-waiting lamp on your extension that there are messages

stored in your mailbox.

• Screen your calls.

• Automate the handling of callers.

• And more...

Getting Started

Numbers to Know

You must have the following information before you begin:

• The extension number(s) of the VPS.

• Your mailbox and extension number.

• The System Manager’s phone number.

Basic Steps

When using your mailbox for the first time, you must read "Section 1:Mailbox Setup" and

perform the key setup procedures described. You must customize your mailbox before sending

or receiving messages.

Identify yourself as the owner of your mailbox by setting the following:

• Recording Personal Greetings

• Recording Your Name

• Setting Your Password

Panasonic World Wide Web Address: http://www.panasonic.com

for customers in the United States or Puerto Rico.

• This symbol identifies important notes about the operation being described.

• The voice prompt will guide you in every step of programming.

Thank you for purchasing the Panasonic Model

Voice Processing System.

Introduction

Subscriber's Guide 3

Structure of the Manual

This manual consists of the following sections:

Section 1 Mailbox Setup

Describes the procedures for customizing your mailbox.

Section 2 Receiving Messages

Explains how to access and manage received messages.

Section 3 Sending Messages

Tells you how to send messages, including recording and delivery.

Section 4 Special Features

Describes how to set up the special features for your mailbox.

Appendix

Glossary

Table of Contents

4 Subscriber's Guide

Table of Contents

1 Mailbox Setup

1.1 Logging in to Your Mailbox ...................................................................................... 8

1.2 Recording Personal Greetings ................................................................................ 9

1.3 Setting, Changing and Clearing Your Password.................................................. 11

1.4 Recording Your Name............................................................................................. 12

1.5 Service Access Commands ................................................................................... 13

2 Receiving Messages

2.1 Receiving Messages ............................................................................................... 16

2.2 Replying to Messages ............................................................................................ 17

2.3 Message Transfer.................................................................................................... 18

2.4 Accessing Your Mailbox from an Outside Telephone.......................................... 19

3 Sending Messages

3.1 Delivering Messages to Other Subscribers .......................................................... 22

3.2 Checking Mailbox Distribution .............................................................................. 24

3.3 Setting up an External Message Delivery List...................................................... 25

3.4 Sending External Delivery Messages.................................................................... 26

3.5 Receiving External Delivery Messages................................................................. 28

3.6 Replying to External Delivery Messages .............................................................. 29

3.7 Checking and Setting External Message Delivery Status ................................... 30

4 Special Features

4.1 Call Transfer Status................................................................................................. 32

4.2 Covering Extension ................................................................................................ 33

4.3 Incomplete Call Handling Status ........................................................................... 34

4.4 Message Reception Mode ...................................................................................... 35

4.5 Personal Group Distribution Lists......................................................................... 36

4.6 Deleting Group Distribution Members .................................................................. 37

4.7 Deleting Group Distribution List Names............................................................... 38

4.8 Message Waiting Notification ................................................................................ 39

Table of Contents

Subscriber's Guide 5

4.9 Interview Mailbox.....................................................................................................41

4.10 Recording Personal Greetings for Caller ID........................................................42

4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID ....................43

4.12 Personal Caller Name Announcement.................................................................45

4.13 Live Call Screening................................................................................................47

4.14 Recording a Two-Way Conversation....................................................................48

4.15 Setting Telephone Numbers for Call Forwarding to CO ....................................49

4.16 Remote Call Forwarding Set.................................................................................50

Appendix

Quick Reference...............................................................................................................54

Glossary.......................................................................................................................55

Table of Contents

6 Subscriber's Guide

Mailbox Setup

Subscriber's Guide 7

Section 1

Mailbox Setup

8 Subscriber's Guide

1.1 Logging in to Your Mailbox

Before you access Subscriber Services, you must first open your mailbox.

FROM ANOTHER EXTENSION

• You will hear " For other features" only when the System Administrator or the System

Manager assigns an Interview Mailbox or an extension number for Remote Call

Forwarding feature to your mailbox, or authorizes you the use of the Message Waiting

Notification feature or the External Message Delivery feature.

• If you do not know the VPS extension number, ask the System Manager.

• If you enter Subscriber Service via Custom Service, does not end your call; you will

be returned to Custom Service.

Off-hook

Extn. No. of VPS

Enter the extension

number of the VPS.

FROM YOUR EXTENSION

FROM ANOTHER EXTENSION

FROMYOUR EXTENSION

(When the Direct Mailbox Access is enabled)

IF YOU HAVE SET YOUR PASSWORD

Password

Enter the password and press #.

2To receive a message

To deliver a message

To check the mailbox distribution

For automated attendant status

For mailbox management

For other features)

To end this call

Follow the prompt according to your needs.

(

Press # and 6. Press and enter

your mailbox number.

+Mailbox no.

IF YOU HAVE SET YOUR PASSWORD

Password

Enter the password

and press #.

2To receive a message

To deliver a message

To check the mailbox distribution

For automated attendant status

For mailbox management

For other features)

To end this call

Follow the prompts according to your needs.

(

Mailbox Setup

Subscriber's Guide 9

1.2 Recording Personal Greetings

After reaching your mailbox, callers will hear your personal greeting message(s). You can

record 3 kinds of personal greetings: No Answer Greeting, Busy Greeting, and After Hours

Greeting.

The VPS plays the appropriate message for each call.

Personal greeting messages are always followed by a tone and a chance to leave a message.

Your personal greeting should say "please leave a message at the tone"; otherwise your callers

will be confused.

TO CHANGE OR ERASE

Log into your

mailbox. Press 5.

Subscriber’s

Main Menu 5

Press 1.

No Answer

Busy Signal

After Hours

Follow the prompts

according to your needs.

TO RECORD FOR

THE FIRST TIME

TO CHANGE OR

ERASE

( )

Caller ID

On-hook.

Record greeting

at the tone. Press 2

to accept.

Follow the prompts

according to your needs.

Press 1 to

end recording.

11To review

3To erase and

record again

4To add

To erase and exit

IF NEEDED

1To change the No Answer

2To change the Busy Signal

3To change the After Hours

IF NEEDED

TO RECORD FORTHE FIRSTTIME

To change

To accept

To erase

Follow the prompts

according to your needs.

On-hook.

Mailbox Setup

10 Subscriber's Guide

• Recording a Caller ID Greeting is available only when your COS parameter is enabled. To

record a Caller ID Greeting, see 4.10 Recording Personal Greetings for Caller ID.

• Be sure to exit from the menu AFTER the greeting is accepted. Otherwise the greeting will

not be stored.

• By system default, the maximum length of a personal greeting is 16 s. If you need more

time, ask your System Administrator or System Manager to increase the upper bound.

• If you change the greeting, follow the steps in "TO RECORD FOR THE FIRST TIME" to

rerecord.

• It is recommended that you mention your name in each personal greeting, because the

regular announcement of name (see 1.4 Recording Your Name) will be suppressed.

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