Oticon ConnectClip Manual de instrucciones

Frequently asked questions to

Oticon ConnectClip

ConnectClip

Priority

Question Answer

What takes priority if

ConnectClip is connected/paired

to several Bluetooth devices?

ConnectClip can be paired with up to 8 devices but can only

be connected to one device at any given time. The first

connected device has priority.

If ConnectClip is connected to

several Bluetooth devices, how

can you choose between them?

Turn off device you do not what to be connected with or

switch off Bluetooth in the devices you do not want to be

connected with.

Can calls be received when using

ConnectClip as a remote

microphone?

No, calls cannot be received when ConnectClip is in remote

microphone mode because when ConnectClip is in remote

mic mode, the connection between ConnectClip and the

phone is closed. However, calls will still be allowed to come

in directly on a smartphone that has been paired with

ConnectClip.

Can calls be received from the

same smartphone when

streaming music through

ConnectClip?

Yes, calls can be received from a smartphone paired to

ConnectClip that is streaming music. In this case, the call will

override the music, and the end-user has the option to

answer the call or reject it and continue streaming audio.

Can my client answer calls

directly on their smartphone not

stream call through ConnectClip?

To do this select audio route on smartphone. How this is

done will vary based on phone vendor.

What happens if an iPhone rings

while streaming music to

ConnectClip from another

device? What takes priority?

If the iPhone is paired directly with the hearing aids, the

iPhone call will interrupt the music streaming from

ConnectClip (MFI connection has priority when listening to

music).

Can the volume of a streamed

signal in remote microphone

mode be changed?

Yes. The volume control keys on ConnectClip will adjust the

volume levels on both the hearing aid microphone and

streamed signal.

Is it possible to stream audio or

make a phone call or when

ConnectClip is in remote

microphone mode?

No. When using ConnectClip in remote microphone mode

there will be no connection to the mobile phone.

ConnectClip

Pairing

How many devices can

ConnectClip be paired to?

ConnectClip can be paired to up to 8 Bluetooth devices.

What happens when a 9th

Bluetooth device is paired to

ConnectClip?

The least used device is overwritten/replaced.

How many hearing aids can

ConnectClip be paired to?

ConnectClip can be paired to either one hearing aid

(monaural fitting) or a set of two hearing aids (binaural

fitting).

What type of Bluetooth is

ConnectClip compatible with?

ConnectClip is compatible with most phones with Bluetooth

2.1 or later.

Which computers can be used

with ConnectClip?

We recommend using a BTD 800 USB dongle with computers

for a more stable connection. It might also work with the

computers directly, but we do not guarantee it and we don’t

support problems with this setup.

Does ConnectClip work with

Oticon TV Adapters or Phone

Adapter 2.0?

No. ConnectClip does not work with Oticon TV Adapters,

Phone Adapter or Phone Adapter 2.0.

What sequence do I need to

follow to pair a set of hearing

aids to ConnectClip?

We recommend pairing with the hearing aids with

ConnectClip first. Then pair ConnectClip with other devices

such as mobile phone. See IFU for further details.

ConnectClip is paired with two

hearing aids but sound is only

coming from one hearing aid

when using ConnectClip.

What should I do?

Check batteries in hearing aids. Pair ConnectClip and hearing

aids again (as per instructions for use manual). Make sure

that hearing aids are placed right next to ConnectClip (less

than 20cm). It is a good idea to switch off Bluetooth in the

mobile phone during this process.

If one set of hearing aids is

already paired to ConnectClip,

how can I pair a second set?

Only one set of hearing aids can be paired to a ConnectClip

at a time (either a monaural hearing aid or a binaural pair of

hearing aids). To pair another set of hearing aids to

ConnectClip, repeat ConnectClip /HI pairing process as

described in the IFU.

ConnectClip

Can my client delete Bluetooth

device pairings (e.g. mobile

phone)?

Yes. To delete Bluetooth pairings using ConnectClip, your

client can press and hold multi-button, volume up and

volume down for 10 seconds to clear all Bluetooth pairings.

Can I delete the pairing between

ConnectClip and hearing aid?

Yes, in save & exit screen in Genie 2 | 2017.2. If instruments

and ConnectClip need to be paired again, it must be done on

the ConnectClip (outside Genie 2 session).

Can ConnectClip be used with

other smartphones such as

Windows phones?

ConnectClip is compatible with most mobile phones that

contain Bluetooth 2.1 or higher.

Is the pairing between

ConnectClip and hearing aids

restored following a Firmware

update on Opn hearing aids?

Yes, this pairing is restored automatically in Genie 2 | 2017.2.

Does performing a Firmware

upgrade of Opn hearing aids,

does this erase ConnectClip and

Bluetooth pairings?

No, performing a Firmware upgrade of Opn hearing aids

does not erase Bluetooth and ConnectClip pairings.

How do you know if hearing aids

have been paired with a

ConnectClip

'A successful connection between ConnectClip and a set of

hearing aids is indicated by a solid yellow status LED light.

Battery

What is the battery lifetime of

ConnectClip?

720 charge cycles.

Can the battery be replaced? Yes, the battery can be replaced by your Oticon service

provider.

What is the full charging time for

ConnectClip battery to go from

0% to 100% charge?

2 hours.

ConnectClip

Can ConnectClip be left charging

over night?

Yes.

How many hours can ConnectClip

be used for streaming and/or in

remote microphone mode per

day?

Typical daily use is 16 hours: 4 hours streaming (e.g. 2 hours

audio streaming + 2 hours phone) + 12 hours standby. Or 36

hours stand by (turned on, no streaming).

Does using ConnectClip aect the

daily battery life of hearing aid?

Yes, especially during audio streaming. It may reduce daily

battery life of hearing aid by 2 to 3 hours (it depends on

many factors e.g type of hearing aid, amplification

strategy).

Does ConnectClip influence

battery drain on a mobile phone?

Yes. This is the same as drain from other Bluetooth Devices.

What kind of battery is inside

ConnectClip?

ConnectClip contains a Lithium Ion battery.

Charging

Is there a difference in charging

time when using the USB cable

versus the power supply?

It depends on the device you are charging from. We always

recommend to use the provided charger.

Can my client plug the USB cable

provided into a phone charger

USB plug?

Yes, it is possible plug the USB cable into a phone charger

USB plug. We recommend using the charger provided.

Can ConnectClip be plugged into

the USB outlet on a PC?

Yes, any standard USB connection can be used for charging

ConnectClip. Note however that some PCs/Laptops will shut

off USB power when in idle mode.

Can it be left plugged in for a few

days if not in use?

Yes, it can be left plugged in for when not in use. We

recommend to un-plug if fully charged and not in use.

ConnectClip

How long will it hold the charge

if unplugged and unused for

several or more days?

The capacity for the battery is several months if ConnectClip

is not turned on.

ON app

Can ConnectClip be used with

the Oticon ON App?

Yes, the OticonON App can be used to adjust the volume of

the streaming signal and hearing aid when ConnectClip is in

remote microphone mode.

If streaming from a smartphone

paired with ConnectClip, can

hearing aids be controlled with

Oticon ON App using another

device (e.g another mobile or

iPad)?

Yes, if the other device is paired and connected directly with

the hearing aid (iOS and Android only).

When using ConnectClip as

remote microphone, can my

client adjust the remote

microphone volume and the

hearing aid microphones

separately via the Oticon ON

App?

Yes, both levels can be regulated using Oticon ON App.

Genie 2

What adjustments can be made

in Genie 2 relating to

ConnectClip?

You can adjust the settings in hearing aids for when

streaming a call with ConnectClip and when using

ConnectClip as a remote microphone. See ‘accessories’ in

‘end fitting’.

Which version of Genie is

compatible with ConnectClip?

Genie 2 | 2017.2 and later.

ConnectClip

Range

What is the advised range

between ConnectClip and

hearing aids?

We recommend wearing ConnectClip as indicated in IFU so it

is close to the hearing aids. See below questions for specific

scenarios.

What is the range between

ConnectClip and hearing aids

when used as a wireless

headset?

Up to a maximum of 2 meters*.

What is the range between

hearing aids and ConnectClip

when ConnectClip is used as a

remote microphone?

The range between a set of hearing aids and ConnectClip

when used as a remote microphone is up to 20meters.*

What is the range between a

Bluetooth device and

ConnectClip when ConnectClip is

used as wireless headset?

The range between ConnectClip and devices with BTD 800

USB dongle is up to 10m in order to ensure a steady

connection.

What is the range between

ConnectClip and devices with

BTD 800 USB dongle?

The range between ConnectClip and devices with BTD 800

USB dongle is up to 10 meters*.

Does the ConnectClip range

differ in indoors versus outdoor

environments?

The range will vary depending on the surrounding materials.

The maximum range will be available indoors with no

obstructions, in a room which reflects the radio waves. In

microphone mode, the range is up to 20 meters in an ideal

environment*.

What happens if ConnectClip is

out of range from hearing

instruments?

ConnectClip will power off if hearing aids are out of range

for more than 30 minutes. If connection is lost in remote

microphone mode, the hearing instruments will return to P1

after 90 seconds. If hearing instruments were in another

programme (e.g. P2) and out of range, they will stay in that

programme (e.g. P2) after 90 seconds.

*Note that other 2.4GHz equipment – such as WiFi routers and other Bluetooth devices – many interfere with or reduce the range and reduce

sound quality

ConnectClip

Daily use

Can ConnectClip be placed on a

table to use among a group of

friends?

Yes, this is possible (but it is not the intended use).

ConnectClip is optimised for 1:1 use, so the effectiveness of

such a setup will depend on the environment, competing

noise and where the other speakers are located.

How close does the microphone

need to be to a speaker’s mouth?

We recommend wearing ConnectClip as shown in the

instructions for use manual (e.g. close to and pointing

towards speaker’s mouth ).

Is it possible to select if the

hearing aid microphones can be

on or off for certain modes?

In Genie 2 it is possible to adjust the level of the hearing aid

microphones relative to the streamed signal (e.g. remote

microphone) on the Accessories pane.

While streaming music what

happens if volume is changed on

ConnectClip?

The volume control keys on ConnectClip will adjust both the

hearing aid mic level and streamed signal level in the

hearing aid.

Can remote microphone mode be

accessed using pushbutton on

hearing aid?

Yes, the remote microphone programme is added to the

hearing aid program cycle when it is paired with

ConnectClip. Remote microphone mode can be accessed by

pushing programme button on hearing aid or ConnectClip.

What happens hearing aid

microphones are muted while

ConnectClip is in remote

microphone mode?

Your client will only hear the audio stream from ConnectClip.

Will lanyard have adjustable

lengths?

The lanyard for ConnectClip will not be adjustable, but will

instead come with two fixed length options.

Is it possible to change hearing

aid programs with ConnectClip?

Yes, ConnectClip doubles as remote control, please refer to

IFU.

ConnectClip

Care and Maintenance

How does my client clean

ConnectClip?

Use a soft dry cloth to clean ConnectClip. It must never be

washed or immersed in water or other liquids.

Is it water resistant? ConnectClip is not water resistant.

What is the IP rating? ConnectClip is not currently IP rated.

Will water damage ConnectClip? ConnectClip is not water resistant or water proof.

Will sweat damage ConnectClip? Exposure to a moderate level of sweat will not damage

ConnectClip, as it has passed the Standard Product

Requirement sweat test.

Is the clothing clip removable? The clothing clip is not removable.

Remote microphone

When in remote microphone

mode, are hearing aid

microphones still active?

Yes, the hearing aid are still active (unless they user mutes

them).

When streaming sound/music,

can the hearing aid microphones

be turned on/off?

Yes, the hearing aid microphones can be muted when

streaming sound (see IFU).

How do I change from remote

microphone mode to streaming

mode?

To switch from remote microphone mode to streaming

mode, long press the main button/multi-button (i.e approx.

3 seconds) and hearing aids will return to initial programme.

See IFU.

ConnectClip

Technology

Does ConnectClip use the same

noise reduction as in the

ConnectLine microphone?

No, ConnectClip has a new noise reduction system, based on

OpenSound Navigator.

Which firmware version do Opn

hearing aids need to work with

ConnectClip?

Opn hearing aids require firmware version 5.0 or later.

What is the bandwidth of remote

microphone signal?

The bandwidth of remote microphone signal is up to 9kHz

depending on hearing instrument.

If ConnectClip is used with an

iPhone, is this the profile

headset or hands-free?

In this case, the profile is hands-free. Same for other

compatible smartphones.

Indicators

Do the LED lights dim as the

power drains?

No, low battery on ConnectClip is indicated by the status

light flashing red.

Do the LED lights fade over time,

i.e. will red start to look orange?

No they should not fade or change colour over time.

Does the LED brightness change

when in use?

LED will decrease in intensity when in idle (after 10 seconds

when not in use) and back to 100 % shortly when in use.

Are there any audible indicators

in the hearing aids when

ConnectClip is used?

The following audible indicators can be heard:

• Ringing tones for an incoming call in hearing aid

• A confirmation beep when switching to remote mic

program

• Confirmation beeps for volume adjustments

Can these beeps be changed/

removed (e.g. can volume

changes beeps silenced)?

Beeps are determined by the hearing aid and configurable

to buttons & indicators section in Genie 2 | 2017.2.

ConnectClip ring tones can also be configured in

Genie 2| 2017.2.

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