Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ZENWORKS REPORTING SERVER 10.3... Manual de usuario

Novell®

www.novell.com

novdocx (en) 16 April 2010

AUTHORIZED DOCUMENTATION

ZENworks 10 Configuration Management Reporting Server Installation Guide

ZENworks

10 Configuration Management SP3

10.3

April 30, 2010

ZENworks Reporting Server Installation Guide

novdocx (en) 16 April 2010

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4ZENworks 10 Configuration Management Reporting Server Installation Guide

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Contents 5

Contents

novdocx (en) 16 April 2010

About This Guide 7

1 Minimum Requirements 9

1.1 ZENworks Reporting Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Installation User Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 Installing ZENworks Reporting Server 11

2.1 Understanding What the ZENworks Installation Does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.2 Preinstallation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.2.1 Verifying That the Minimum Requirements Have Been Met . . . . . . . . . . . . . . . . . . . 12

2.2.2 Decommissioning an Existing Instance of ZENworks Reporting Server . . . . . . . . . . 12

2.2.3 Meeting the Hostname and Network Requirements in Linux. . . . . . . . . . . . . . . . . . . 13

2.2.4 Creating an Installation DVD from the ISO Download . . . . . . . . . . . . . . . . . . . . . . . . 13

2.2.5 Installing and Configuring the Oracle Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.3 Installing ZENworks Reporting Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.3.1 Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.4 Working With a Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.4.1 Configuring the ZENworks Reporting Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.4.2 Specifying the Firewall Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3 Uninstalling ZENworks Reporting Server 21

3.1 Uninstalling ZENworks Reporting Server in the GUI Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3.2 Uninstalling ZENworks Reporting Server in the Command Line Mode . . . . . . . . . . . . . . . . . . 21

3.3 Uninstalling ZENworks Reporting Server in the Silent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3.4 Uninstalling ZENworks Reporting Server by Using Windows Add or Remove Programs . . . . 22

A Troubleshooting ZENworks Reporting Server Installation 23

A.1 ZENworks Reporting Server Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

A.2 ZENworks Reporting Server Troubleshooting Strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

B Documentation Updates 29

B.1 April 30, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

B.2 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6ZENworks 10 Configuration Management Reporting Server Installation Guide

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About This Guide 7

novdocx (en) 16 April 2010

About This Guide

This Reporting Server Installation Guide includes information to help you successfully install

Novell®ZENworks®10 Configuration Management SP3 ZENworks Reporting Server. The

information in this guide is organized as follows:

Chapter 1, “Minimum Requirements,” on page 9

Chapter 2, “Installing ZENworks Reporting Server,” on page 11

Chapter 3, “Uninstalling ZENworks Reporting Server,” on page 21

Appendix A, “Troubleshooting ZENworks Reporting Server Installation,” on page 23

Appendix B, “Documentation Updates,” on page 29

Audience

This guide is intended for ZENworks Reporting Server administrators.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

ZENworks Reporting Server is supported by other documentation (in both PDF and HTML formats)

that you can use to learn about and implement the product. For additional documentation, see the

ZENworks 10 Configuration Management SP3 documentation (http://www.novell.com/

documentation/zcm10/).

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux*, should use forward slashes as required by your software.

8ZENworks 10 Configuration Management Reporting Server Installation Guide

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Minimum Requirements

novdocx (en) 16 April 2010

Minimum Requirements

The ZENworks®10 Configuration Management SP3 ZENworks Reporting Server installation

installs ZENworks Reporting Server for custom ZENworks infrastructure reporting.

The following sections provide the minimum hardware and software requirements for ZENworks

Reporting Server:

Section 1.1, “ZENworks Reporting Server Requirements,” on page 9

Section 1.2, “Installation User Requirements,” on page 10

1.1 ZENworks Reporting Server Requirements

ZENworks 10 Configuration Management SP3 Primary Server must be installed before installing

ZENworks Reporting Server. The server where you install ZENworks Reporting Server software

must meet the following minimum requirements:

Item Requirements Additional Details

Operating System Windows*:

Windows Server 2003 SP1 / SP2

x86, x86-64 (Enterprise and

Standard editions)

Windows Server 2008 SP1 / SP2

x86, x86-64 (Enterprise and

Standard editions)

Linux*:

SUSE®Linux Enterprise Server

10 (SLES 10) SP1 / SP2 / SP3

x86, x86-64 (Intel* and AMD*

Opteron* processors)

Open Enterprise Server 2 (OES

Linux) x86, x86-64

Open Enterprise Server 2 (OES 2)

SP1 / SP2 (Linux) x86, x86-64

All the Core and Data Center Editions

of Windows Server 2003 and Windows

Server 2008 are not supported as

Primary Server platforms. Windows

Server 2008 Core is not supported

because it does not support the .NET

Framework.

IMPORTANT: ZENworks Reporting

Server is currently not supported on

SUSE Linux Enterprise Server 11 and

Windows Server 2008 R2 even though

the ZENworks Primary Server is

supported on SLES 11 and Windows

Server 2008 R2. For more information,

see TID 7004794 at Novell Support

web site (http://www.novell.com/

support/microsites/microsite.do).

Hardware RAM: 3 GB minimum

Disk Space: 5.6 GB minimum

TCP Ports 3306 Used by the MySQL* database

embedded in ZENworks Reporting

Server

6400 Used by the Central Management

Server in ZENworks Reporting Server

6410 Used by the Server Intelligence Agent

in ZENworks Reporting Server

10 ZENworks 10 Configuration Management Reporting Server Installation Guide

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1.2 Installation User Requirements

The user running the installation program must have administrator privileges on the device. For

example:

Windows: Log in as a Windows* administrator.

Linux: Log in as a non-

root

user, use the

sux

command to elevate your privileges to

root

then run the installation program.

6420 Auditing port in ZENworks Reporting

Server

Item Requirements Additional Details

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