Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Manual técnico

Novell®

www.novell.com

novdocx (en) 16 April 2010

AUTHORIZED DOCUMENTATION

Novell ZENworks 10 Configuration Management Adaptive Agent Guide

ZENworks 10 Configuration Management SP3

10.3

March 30, 2010

ZENworks Adaptive Agent Guide

novdocx (en) 16 April 2010

Legal Notices

Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and

specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.

Further, Novell, Inc. reserves the right to revise this publication and to make changes to its content, at any time,

without obligation to notify any person or entity of such revisions or changes.

Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims

any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.

reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to

notify any person or entity of such changes.

Any products or technical information provided under this Agreement may be subject to U.S. export controls and the

trade laws of other countries. You agree to comply with all export control regulations and to obtain any required

licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on

the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws.

You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the

Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information on

exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export

approvals.

stored on a retrieval system, or transmitted without the express written consent of the publisher.

Novell, Inc.

404 Wyman Street, Suite 500

Waltham, MA 02451

U.S.A.

www.novell.com

Online Documentation: To access the latest online documentation for this and other Novell products, see the Novell

Documentation Web page (http://www.novell.com/documentation).

novdocx (en) 16 April 2010

Novell Trademarks

For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/

trademarks/tmlist.html).

Third-Party Materials

All third-party trademarks are the property of their respective owners.

4Novell ZENworks 10 Configuration Management Adaptive Agent Guide

novdocx (en) 16 April 2010

Contents 5

Contents

novdocx (en) 16 April 2010

About This Guide 7

1Overview 9

2 Status 11

2.1 Viewing the Agent’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.2 Registering with a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3 Policies 13

3.1 User-Assigned Versus Device-Assigned Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.2 Viewing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 Bundles 15

4.1 Bundles Versus Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4.2 User-Assigned Versus Device-Assigned Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4.3 Accessing Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.3.1 ZENworks Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.3.2 ZENworks Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.3.3 ZENworks Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4.4 Understanding Bundle Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

4.5 Launching a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.6 Postponing a Bundle Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.7 Verifying a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.8 Viewing a Bundle’s Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.9 Uninstalling a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5Inventory 23

5.1 What Is Inventory Information Used For? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5.2 Scanning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5.3 Viewing Inventory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

5.4 Completing a Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6 Remote Management 25

6.1 Remote Management Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6.2 Requesting a Remote Management Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6.3 Viewing Currently Connected Remote Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6.4 Viewing the Remote Management Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6.5 Using the Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

7 Logging 29

7.1 Changing the Message Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

7.2 Clearing the Message Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6Novell ZENworks 10 Configuration Management Adaptive Agent Guide

novdocx (en) 16 April 2010

7.3 Viewing the Message Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

7.4 Accessing the Backup Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

8 Satellite Roles 31

8.1 General Satellite Role Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

8.2 Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

8.3 Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

8.4 Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

8.5 Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

8.5.1 Viewing Distribution Point Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

8.5.2 Exporting the Recent Access History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

8.5.3 Clearing the Recent Access History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

9WindowsProxy 37

9.1 Viewing the Discovery Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

9.2 Viewing the Deployment Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

10 ZENworks Terminology 39

About This Guide 7

novdocx (en) 16 April 2010

About This Guide

This guide provides information about the Novell®ZENworks®Adaptive Agent, a component of

Novell ZENworks 10 Configuration Management SP3. For additional information about ZENworks

and other Novell products, visit www.novell.com (http://www.novell.com/products/zenworks).

The information in this guide is organized as follows:

Chapter 1, “Overview,” on page 9

Chapter 2, “Status,” on page 11

Chapter 3, “Policies,” on page 13

Chapter 4, “Bundles,” on page 15

Chapter 5, “Inventory,” on page 23

Chapter 6, “Remote Management,” on page 25

Chapter 7, “Logging,” on page 29

Chapter 8, “Satellite Roles,” on page 31

Chapter 9, “Windows Proxy,” on page 37

Chapter 10, “ZENworks Terminology,” on page 39

Audience

This guide is intended for ZENworks 10 Configuration Management end users (those with the

ZENworks Adaptive Agent on their devices).

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

ZENworks 10 Configuration Management is supported by other documentation (in both PDF and

HTML formats) that you can use to learn about and implement the product. For additional

documentation, see the ZENworks 10 Configuration Management documentation (http://

www.novell.com/documentation/zcm10/).

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

8Novell ZENworks 10 Configuration Management Adaptive Agent Guide

novdocx (en) 16 April 2010

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux or UNIX, should use forward slashes as required by your software.

Overview

novdocx (en) 16 April 2010

Overview

The ZENworks®Adaptive Agent is a part of the Novell®ZENworks 10 Configuration Management

software that lets your administrator manage devices over the network. The ZENworks Adaptive

Agent, commonly referred to as the Adaptive Agent, provides services that help the administrator do

the following without visiting your device:

Manage policies that determine the behavior of your device.

Deliver software, patches, and other files to your device.

Take inventory of your device’s hardware and software.

Access your device from a remote location to troubleshoot and fix problems with hardware and

software.

The administrator can also choose to use your device as:

A satellite, which performs certain ZENworks Primary Server roles, to minimize WAN traffic

in your ZENworks system. These roles include Authentication, Collection, Content, and

Imaging.

A Windows Proxy, which performs discovery and deployment tasks that are Windows-based

and cannot be performed by a ZENworks Linux Primary Server.

Each of these services is provided through the use of modules that plug in to the Adaptive Agent.

The default modules included with the Adaptive Agent are the Policies, Bundles, Inventory, Remote

Management, Windows Proxy, and Satellite.

Depending on the services implemented by the administrator, one or more of these modules might

not be active on your device. For example, if your administrator does not intend to remotely access

your workstation, the Remote Management module might not be installed on the device.

Consequently, the Remote Management tab is not displayed in the ZENworks Adaptive Agent page

on the device.

To view which modules are active on your device, see Chapter 2, “Status,” on page 11.

10 Novell ZENworks 10 Configuration Management Adaptive Agent Guide

novdocx (en) 16 April 2010

Otros manuales para ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3...

Este manual sirve para los siguientes modelos

Tabla de contenidos

Otros manuales de Software de Novell

Novell

Novell LINUX ENTERPRISE DESKTOP 11 - ADMINISTRATION GUIDE... Manual de instrucciones

Novell

Novell EDIRECTORY 8.8 - GUIDE Manual de usuario

Novell

Novell DATA SYNCHRONIZER - 07-2010 Manual de usuario

Novell

Novell GROUPWISE 7 - INTERNET AGENT Manual de usuario

Novell

Novell DATA SYNCHRONIZER - UPDATE 1 Manual de usuario

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Manual de usuario

Novell

Novell GROUPWISE 8 - MONITOR Manual de usuario

Novell

Novell GROUPWISE 8 - DOMAINS Manual de usuario

Novell

Novell ZENWORKS PATCH MANAGEMENT 6.3 - S Manual de instrucciones

Novell

Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 -... Manual de instrucciones

Novell

Novell XDASV2 - ADMINISTRATION GUIDE V1 Manual de instrucciones

Novell

Novell ZENWORKS LINUX MANAGEMENT 7.3 IR2 - ADMINISTRATION GUIDE... Manual de instrucciones

Novell

Novell IDENTITY ASSURANCE SOLUTION 3.0.2 -... Manual de usuario

Novell

Novell DST - READ ME 03-2007 Manual de usuario

Novell

Novell LINUX ENTERPRISE DESKTOP 11 - ADMINISTRATION GUIDE... Guía del usuario

Novell

Novell CLIENT FOR LINUX 2.0 SP3 - 11-2009 Manual de usuario

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - NETWORK DISCOVERY DATABASE... Manual de programación

Novell

Novell PLATESPIN ORCHESTRATE 2.0.2 - HIGH AVAILABILITY CONFIGURATION GUIDE... Manual de usuario

Novell

Novell ZENWORKS APPLICATION VIRTUALIZATION 8.0 - INTEGRATION AND STREAMING GUIDE... Manual de usuario

Novell

Novell GROUPEWISE 8 - SUPPORT PACK 2 05-2010 Manual de usuario

Novell

Novell IDENTITY MANAGER 3.6.1 - UNDERSTANDING POLICIES... Manual de usuario

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Manual de instalación y operación

Novell

Novell CLIENT FOR LINUX 1.2 Manual de usuario

Novell

Novell INTELLISYNC MOBILE SUITE 7.0 - SECURE GATEWAY ADMINISTRATOR GUIDE... Manual de servicio

Manuales populares de Software de otras marcas

COMPRO

COMPRO COMPROFM Manual de usuario

Muratec

Muratec OFFICEBRIDGE ONLINE Manual de usuario

Oracle

Oracle Contact Center Anywhere 8.1 Manual de usuario

Adobe

Adobe 65007312 - Photoshop Lightroom Manual

Avaya

Avaya NULL One-X for RIM Blackberry Manual de usuario

HP ProLiant BL420c Manual de usuario

PS Audio

PS Audio PowerPlay Manual del propietario

Brady

Brady LOCKOUT PRO 3.0 Manual de servicio

Avaya

Avaya Interaction Center Manual de usuario

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manual

Oracle

Oracle Application 9i Manual de usuario

Acer

Acer RDM Manual de usuario

Canon

Canon Vixia HF21 Manual de usuario

Canon

Canon ZR950 Manual de usuario

Samsung

Samsung Auto Backup Manual de usuario

Polycom

Polycom Vortex EF2201 Instrucciones de instalación y funcionamiento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manual de usuario

Lexmark

Lexmark Apps Manual de servicio