Novell GROUPEWISE 8 - SUPPORT PACK 2 05-2010 Manual de usuario

GroupWise 8 Support Pack 2 1

novdocx (en) 16 April 2010

Novell®

GroupWise 8 Support Pack 2

May 18, 2010

1 Overview

GroupWise 8 Support Pack 2 provides enhancements for both administrators and end users.

For Administrators

Access control for distribution lists for controlling which users can send to a restricted

distribution list

Attachment restrictions for specified file types

Limitation on the number of recipients for items

For End Users

Improved WebAccess functionality

Date range and category filters for the WebAccess Find feature

Improved integration with Novell Teaming 2.1

Drag-and-drop in the GroupWise Windows client for transferring GroupWise items and

files to a Teaming folder that is displayed in the GroupWise Folder List

Find option in the GroupWise Windows client for searching a Teaming site

Integration with Novell Conferencing

Schedule a conference in the GroupWise Windows client

Join a conference from a scheduled appointment in the GroupWise Windows client

For more information, see the Novell Conferencing product Web site (http://

www.novell.com/products/conferencing).

2 GroupWise System Requirements

GroupWise 8 system requirements are listed in the GroupWise 8 Installation Guide (http://

www.novell.com/documentation/gw8).

In GroupWise 8 Support Pack 1, the following additional GroupWise client operating systems are

supported:

Windows 7

Mac OS 10.6 (Snow Leopard)

2GroupWise 8 Support Pack 2

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3 NetWare/Windows Installation

Section 3.1, “NetWare/Windows Administration Software Installation Instructions,” on page 2

Section 3.2, “Windows Client Software Installation Instructions,” on page 2

3.1 NetWare/Windows Administration Software Installation

Instructions

IMPORTANT: If you are installing the GroupWise software in a cluster, refer to the GroupWise 8

Interoperability Guide (http://www.novell.com/documentation/gw8) for cluster-specific installation

instructions before starting to install the GroupWise 8 Support Pack 2 software.

1Download the NetWare/Windows GroupWise 8 Support Pack 2 compressed executable file to a

temporary directory on your NetWare or Windows server:

gw802_beta1_full_nlmwin_en.zip

gw802_beta1_full_nlmwin_multi.zip

2Extract the

.zip

file into a directory at the root of your local drive or to a network server drive

that can handle long pathnames.

The compressed file contains directory paths that could exceed DOS limits.

3In Windows, click Start > Run > Browse, then locate the directory where you extracted the

GroupWise 8 Support Pack 2 administration files.

4Select the

setup.exe

file, then click OK to run the GroupWise Installation program.

5Click Create or Update a GroupWise System.

6Follow the on-screen instructions to install the GroupWise 8 Support Pack 2 software on your

test system.

When you install a Support Pack, you can streamline the update process by copying the

updated agent software files but not configuring the agents again. In the Installation program,

select Install the Software Files, But Do Not Configure the Agents on the Installation Path page

when you install the POA, the MTA, and the Internet Agent.

Update the primary domain first. Start the MTA in the primary domain. Then update secondary

domains, followed by the post offices in each domain. Start each MTA and POA for each

domain and post office. Then update the other GroupWise agents.

For additional instructions, refer to the GroupWise 8 Installation Guide on the GroupWise 8

Documentation Web site (http://www.novell.com/documentation/gw8).

3.2 Windows Client Software Installation Instructions

1Download the GroupWise 8 Support Pack 2 Windows Client compressed executable file to a

temporary directory on your workstation:

gw802_beta1_client_win_en.exe

gw802_beta1_client_win_multi.exe

2In Windows, click Start > Run > Browse, then locate the directory where you downloaded the

GroupWise 8 Support Pack 2 Client compressed executable file.

3Double-click the downloaded file, then click Yes to extract the GroupWise client software and

start the GroupWise client Setup program.

GroupWise 8 Support Pack 2 3

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4Follow the on-screen instructions to install the GroupWise 8 Support Pack 2 client software on

your workstation.

The GroupWise Setup Progress dialog box displays a green bar during the installation process.

Occasionally, long pauses might occur. You can also check the activity of the GroupWise client

Setup program by viewing the Performance tab of the Windows Task Manager to observe CPU

usage.

4 Linux Installation

Section 4.1, “Linux Administration Software Installation Instructions,” on page 3

Section 4.2, “Linux Client Software Installation Instructions,” on page 3

Section 4.3, “Mac Client Software Installation Instructions,” on page 4

4.1 Linux Administration Software Installation Instructions

IMPORTANT: If you are installing the GroupWise software in a cluster, refer to the GroupWise 8

Interoperability Guide (http://www.novell.com/documentation/gw8) for cluster-specific installation

instructions before starting to install the GroupWise 8 Support Pack 2 software.

1Download the GroupWise 8 Support Pack 2 Administration compressed tar file to a temporary

directory on your Linux server:

gw802_beta1_full_linux_en.tar.gz

gw802_beta1_full_linux_multi.tar.gz

2In a terminal window at your Linux server, change to the temporary directory, then use the

following command to uncompress and untar the downloaded file:

tar -xvzf filename.tar.gz

The files are extracted to the root of the directory.

3Become

root

by entering

su -

and the

root

password.

4In the directory where you extracted the GroupWise 8 Support Pack 2 files, use the following

command to start the GroupWise Installation program:

./install

5Click Create or Update GroupWise System.

6Follow the on-screen instructions to install the GroupWise 8 Support Pack 2 software.

When you install a Support Pack, you can streamline the update process by using the Install

option to install the updated RPM for each agent. Typically, you do not need to use the

Configure option after installing updated agent software, if the agent configuration has not

changed since the previous installation. If you encounter a problem starting the updated agent,

use the Configure option to update the configuration information for the agent.

For additional instructions, refer to the GroupWise 8 Installation Guide on the GroupWise 8

Documentation Web site (http://www.novell.com/documentation/gw8).

4.2 Linux Client Software Installation Instructions

1At your Linux workstation, download the GroupWise 8 Support Pack 2 client compressed tar

file to a temporary directory:

4GroupWise 8 Support Pack 2

novdocx (en) 16 April 2010

gw802_beta1_client_linux_en.tar.gz

gw802_beta1_client_linux_multi.tar.gz

2In a terminal window at your Linux workstation, change to the temporary directory, then use

the following command to uncompress and untar the downloaded file:

tar -xvzf filename.tar.gz

The files are extracted to the root of the directory.

3In a terminal window, become

root

by entering

su -

and the

root

password.

4In the directory where you extracted the GroupWise 8 Support Pack 2 client files, run the

GroupWise Setup program to install the GroupWise Linux client software:

./install

5To start the Linux client after installation, double-click the GroupWise icon on your Linux

desktop.

4.3 Mac Client Software Installation Instructions

1At your Macintosh workstation, download the GroupWise 8 Support Pack 2 client file to a

temporary directory

gw802_beta1_client_mac_en.dmg

gw802_beta1_client_mac_multi.dmg

2Browse to the GroupWise 8 Support Pack 2 client file that you downloaded.

3Double-click the

.dmg

file to install the GroupWise Mac client in the

Applications

folder.

4Drag the GroupWise package from the

Applications

folder to the Mac dock to create a

GroupWise icon there for convenient access.

5To start the Mac client after installation, click the GroupWise icon on the Mac dock.

5 Installation Issues

Section 5.1, “General Installation Issues,” on page 4

Section 5.2, “NetWare/Windows Installation Issues,” on page 6

Section 5.3, “Linux Installation Issues,” on page 7

Installation issues for individual GroupWise components are located under the heading for each

component.

5.1 General Installation Issues

“GroupWise Version Compatibility” on page 5

“GroupWise Views Compatibility” on page 5

“WebAccess and Monitor on the Same Web Server” on page 5

“SOAP Client Connection Issue during Post Office Updates” on page 5

“Additional Installation Issues” on page 6

GroupWise 8 Support Pack 2 5

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5.1.1 GroupWise Version Compatibility

If you install GroupWise on multiple platforms, or if you run multiple versions (for example,

GroupWise 6.5 or 7 and GroupWise 8 in the same GroupWise system), refer to the GroupWise

Version Compatibility section in the GroupWise 8 Installation Guide (http://www.novell.com/

documentation/gw8) to make sure that the combinations you are using are supported.

For example, you cannot run a GroupWise 8 client against a GroupWise 7 or earlier post office.

Earlier POAs cannot support later GroupWise clients. However, you can run a GroupWise 7 or

earlier client against a GroupWise 8 POA.

Also, you cannot run the GroupWise 7 or earlier snap-ins to ConsoleOne to access GroupWise 8

databases or eDirectory objects. You can use Admin Lockout Settings under Tools > GroupWise

System Operations > System Preferences to specify the required version of the ConsoleOne snap-ins

for each domain as needed.

See also Section 9.1.2, “GroupWise 8 WebAccess Compatibility with Earlier Versions of

WebAccess,” on page 20.

5.1.2 GroupWise Views Compatibility

When you create a GroupWise 8 post office, the GroupWise 8 client view files are installed. If an

earlier GroupWise client tries to access the GroupWise 8 post office, some of the view files required

by earlier GroupWise clients are not present. If possible, update all users in the post office to the

GroupWise 8 client.

If you need to run earlier GroupWise clients on a new GroupWise 8 post office, you must copy the

missing client view files from a post office where they are available. Client view files are stored in

the following directory for all platforms:

post_office\ofviews\win

Be sure to copy only the missing files. Some GroupWise 8 view files are new. Some GroupWise

view files have had the language code

changed to

in GroupWise 8. Some GroupWise 8 view

files have the same names as earlier versions. Do not overwrite GroupWise 8 view files with earlier

versions that have the same names.

5.1.3 WebAccess and Monitor on the Same Web Server

The WebAccess Application, WebPublisher Application, and Monitor Application share a common

library. If you are updating from an earlier GroupWise version and if you run these applications on

the same Web server, you must update all three before any of them can work properly.

5.1.4 SOAP Client Connection Issue during Post Office Updates

For a large post office, a period of time can pass between when the POA starts updating the post

office and when it finishes the update. During this period, programs that connect to POAs by using

SOAP (such as SOAP e-mail clients, GroupWise Mobile Server, and BlackBerry Enterprise Server)

might receive the following error:

53336 - Incompatible Post Office version detected during login

6GroupWise 8 Support Pack 2

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This error should disappear when the post office update is complete. You can tell that the update is

complete in ConsoleOne by checking the Database Version field on the Identification page of the

Post Office object. If the update seems complete but the Database Version field has not updated to

8.0, restart the POA.

5.1.5 Additional Installation Issues

Platform-specific installation issues are listed in separate sections below. Installation issues for

individual GroupWise components are located under the heading for each component.

5.2 NetWare/Windows Installation Issues

“NetWare Agent Installation from Windows Vista or Windows 7” on page 6

“Windows Agent Installation Issue” on page 6

“New Default Installation Paths on Windows” on page 6

“Problem Installing from a Windows XP Service Pack 2 Machine” on page 7

“Windows Security Rights for GroupWise Client Installation” on page 7

5.2.1 NetWare Agent Installation from Windows Vista or Windows 7

During Support Pack installation on a Windows Vista or Windows 7 machine, when you specify the

path to your existing software distribution directory on a NetWare server, you might receive the

following error message:

Path: drive:\grpwise\software - Please specify a valid network path.

This message can occur even when you see that the drive is correctly mapped and correctly

specified. Use a UNC path instead, for example:

\\NetWare_server\volume\grpwise\software

If the UNC path also fails, use one of the following workarounds:

Install the latest Novell Client for Vista from Novell Downloads (http://download.novell.com).

Perform the installation from a Windows XP machine.

5.2.2 Windows Agent Installation Issue

Before you update existing GroupWise agent software, make sure that the GroupWise agents have

been stopped on the Windows server. If the GroupWise agents are running during the installation

process, the agent software is not updated, but the GroupWise Installation program does not notify

you that it was unable to update the agent software.

5.2.3 New Default Installation Paths on Windows

On Windows workstations and servers, the default GroupWise 8 software locations are consolidated

under

c:\Program Files\Novell

into the following subdirectories:

GroupWise

Component Previous Default Location Current Default Location

Client

c:\novell\groupwise c:\Program Files\Novell\GroupWise

GroupWise 8 Support Pack 2 7

novdocx (en) 16 April 2010

If you update existing software with GroupWise 8 software, the default location is the existing

location. If you install GroupWise 8 software on a new machine, the default location is as listed

above. In either case, you can override the default and specify a different location.

5.2.4 Problem Installing from a Windows XP Service Pack 2 Machine

When you install any GroupWise agent (Post Office Agent, Message Transfer Agent, Internet

Agent, WebAccess Agent, Monitor Agent) to a NetWare server from a Windows XP machine where

Service Pack 2 has been installed, you must have the Novell Client 4.90 SP2 or later installed on the

Windows machine. If you have an earlier Novell Client, the GroupWise Installation program claims

that it cannot find some of the directories to which you want to install software.

5.2.5 Windows Security Rights for GroupWise Client Installation

If the GroupWise Windows client is originally installed by the Windows Administrator user, the

Administrator user must also perform software updates. When it is installed by the Administrator,

the GroupWise client software cannot be updated by a regular user or a Windows Power User.

5.3 Linux Installation Issues

“SUSE Linux Enterprise Server 11 Issues” on page 7

“Domain Services for Windows Issues” on page 8

“GroupWise Installation to a Xen Guest on SUSE Linux Enterprise Server 10” on page 8

“Problem Copying the Monitor Files to the Software Distribution Directory” on page 8

“Upgrading from an Incomplete Software Distribution Directory” on page 8

5.3.1 SUSE Linux Enterprise Server 11 Issues

eDirectory 8.8.5 is supported on SUSE Linux Enterprise Server (SLES) 11. Earlier versions are

not supported.

SLES 11 does not include Tomcat, so it is included with the GroupWise 8 Support Pack 2

software. The GroupWise 8 Support Pack 2 Installation program detects SLES 11, installs

Tomcat, and configures it for use with GroupWise.

Agents

c:\grpwise c:\Program Files\Novell\GroupWise Server

\Agents

Internet

Agent

c:\grpwise\gwia c:\Program Files\Novell\GroupWise Server\GWIA

WebAccess

Agent

c:\webacc c:\Program Files\Novell\GroupWise Server

\WebAccess

Monitor

Agent

c:\gwmon c:\Program Files\Novell\GroupWise Server

\Monitor

GroupWise

Component Previous Default Location Current Default Location

8GroupWise 8 Support Pack 2

novdocx (en) 16 April 2010

5.3.2 Domain Services for Windows Issues

Starting with GroupWise 8 Support Pack 1, GroupWise is supported in a Domain Services for

Windows (DSfW) environment. However, workarounds are required for two specific situations:

The GroupWise Installation program cannot add GroupWise accounts to User objects if the

User objects are located in a DSfW partition. Use ConsoleOne to create GroupWise accounts

for such users after you install the GroupWise software.

The GroupWise Installation program can create all GroupWise objects in a DSfW partition

except for the WebAccess Application object (named GroupWiseWebAccess). Use

ConsoleOne to create the WebAccess Application object, then run the Installation program to

install and configure the WebAccess Application software.

5.3.3 GroupWise Installation to a Xen Guest on SUSE Linux Enterprise Server 10

When you install GroupWise on SUSE Linux Enterprise Server (SLES) 10 to a Xen guest, you

might receive the following error message:

The current window is not large enough to run install. Please resize the window

and run install again.

At present, the SLES 10 Xen console window does not report its dimensions properly. To work

around this:

1Make sure that SSH is enabled on the Xen guest.

2Open an X terminal window on the SLES 10 Xen host, using the following command:

ssh -X root@guest_ip_address

3Run the GroupWise Installation program from the Xen host.

5.3.4 Problem Copying the Monitor Files to the Software Distribution Directory

On SLES 10 SP2, the Installation program occasionally cannot copy the Monitor software files to

the software distribution directory. This appears to be a timing issue. Try again using the Installation

program, or manually copy the Monitor files to the software distribution directory.

5.3.5 Upgrading from an Incomplete Software Distribution Directory

All GroupWise components on a server must be updated at the same time. Therefore, if you are

installing GroupWise 8 from a software distribution directory that does not contain RPMs for all the

components installed on the server, you receive the following error:

Install failed for an unknown reason (7)

The GroupWise 8 component cannot be updated because its RPM is not present in the software

distribution directory. You can use the GroupWise 8 for Linux downloaded image to update the

server, then use Install Products > GroupWise Administration > Configure Administration in the

GroupWise Installation program to create a complete software distribution directory.

6 Administration Issues

Section 6.1, “General Administration Issues,” on page 9

GroupWise 8 Support Pack 2 9

novdocx (en) 16 April 2010

Section 6.2, “NetWare/Windows Administration Issues,” on page 10

Section 6.3, “Linux Administration Issues,” on page 11

6.1 General Administration Issues

“Obsolete Admin-Defined Fields” on page 9

“Server Names” on page 9

“Identity Manager Version Compatibility” on page 9

“Identity Manager Configuration Issue” on page 10

“Server-Based Anti-Virus Software” on page 10

6.1.1 Obsolete Admin-Defined Fields

In GroupWise 8, the following eDirectory fields have been added to the list of default fields that are

available in the GroupWise Address Book:

Street Address

PO Box

City

State or Province

Zip Code

Locality/Mailstop

Mobile Phone

Pager Number

Home Phone

Other Phone

When a domain is converted to GroupWise 8, if you have created any admin-defined fields that

correspond to these new default fields, the values are transferred from the admin-defined fields to

the new fields. In ConsoleOne, you can use Cleanup under Tools > System Operations > Admin-

Defined Fields to delete any admin-defined fields you have created that correspond to the new

default fields.

6.1.2 Server Names

When filling in a UNC Path field in ConsoleOne, you must specify the server name. You cannot use

an IP address or DNS hostname.

6.1.3 Identity Manager Version Compatibility

Do not run a DirXML or Identity Manager (IDM) driver earlier than version 3.5.2 against a

GroupWise 8 system. Older drivers are not compatible. You can download the latest version of the

GroupWise IDM driver from Novell Downloads (http://download.novell.com).

For more information, see TID 7002222: “How is the GroupWise 8 Driver Configured for Identity

Manager?” in the Novell Support Knowledgebase (http://www.novell.com/support).

10 GroupWise 8 Support Pack 2

novdocx (en) 16 April 2010

6.1.4 Identity Manager Configuration Issue

The Identity Manager Accessory Portlet Reference Guide provides information for configuring

GroupWise portlets. In particular, it instructs you to edit lines in the

webacc.cfg

file to appear as

follows:

Security.UseClientIP.enable=false

Security.UseClientCookie.enable=false

It is preferable to make these changes in ConsoleOne, rather than in the

webacc.cfg

file. The Use

client IP in security sessions setting and the Use Cookies settings default to selected (true) in

ConsoleOne. If you do not deselect them in ConsoleOne, the “true” settings are written to the

webacc.cfg

file, overwriting your manual changes to that file. If this happens, the WebAccess

client prompts for login multiple times.

1In ConsoleOne, browse to and select the Domain object.

2Right-click the GroupWiseWebAccess object, then click Properties.

3Click Application > Security.

4Deselect Use client IP in securing sessions.

5Deselect the check boxes in the Use Cookies column.

6Click OK.

6.1.5 Server-Based Anti-Virus Software

If you run server-based anti-virus software, you should configure it so that it does not scan

GroupWise directory structures such as domains and post offices, where file locking conflicts can

create problems for the GroupWise agents. If you need virus scanning on GroupWise data, check the

GroupWise Partner Products page (http://www.novell.com/partnerguide/section/468.html) for

compatible products.

6.2 NetWare/Windows Administration Issues

“eDirectory and Windows Support” on page 10

“GWTSA and Duplicate Source Directories” on page 10

“Quotas on NSS Volumes” on page 11

“eDirectory Admin User Surname on Windows” on page 11

6.2.1 eDirectory and Windows Support

Versions of Novell eDirectory earlier than 8.8.4 are not supported on Windows Server 2008.

6.2.2 GWTSA and Duplicate Source Directories

The GroupWise Target Service Agent (GWTSA) handles situations where the same directory names

are used for backups on different volumes by numbering the instances. For example:

Original GWTSA

GroupWise System/[Dom]Provo2:

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