Nortel Broadcast Server Manual de usuario

Nortel Application Gateway 1000/2000

Nortel Application Gateway Release 6.2

Broadcast Server User Guide

Configuration and Operation

Document Number: NN42360-102

Document Release: Standard 02.01

Date: January 2008

Year Publish FCC TM

Sourced in Canada

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION

OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document

are subject to change without notice.

Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Title page

iii

Broadcast Server User Guide

Contents

Preface vii

Audience vii

Organization vii

Related Documentation viii

CHAPTER

1Introduction to Broadcast Server 1

Broadcast Server Overview 2

Users 3

Subscribers and Distribution Lists 3

Alerts 4

Sending Alerts 5

BCS Interaction with Phones 5

Opening and Using the Broadcast Server Interface 6

Configuring Broadcast Server 7

Initial Configuration 7

Broadcast Server Maintenance 8

CHAPTER

2Application Gateway and Broadcast Server Operation 9

CHAPTER

3System Management 11

Component Versions 11

Server configuration 12

Support items 12

Home page tips 13

CHAPTER

4System Messages 15

Quick FAQ 15

CHAPTER

5User Management 17

The User Management List 17

Quick FAQ 18

Contents

Broadcast Server User Guide

The User Page 19

User information 19

Password 19

Shared distribution list access 20

General user permissions 20

Alert access 21

CHAPTER

6Subscriber Management 23

The Subscriber Management List 23

Quick FAQ 24

The Subscriber Page 25

Subscriber information 25

Subscriber settings 25

Distribution list membership 26

CHAPTER

7Distribution List Management 27

The Distribution List Page 27

Automatically created distribution lists 28

List ownership 28

Sharing distribution lists 29

Quick FAQ 29

The Distribution List Page 30

The Distribution List Membership Page 31

Adding and removing distribution list members 32

The Distribution List User Permissions Page 32

Granting users permission to send to the list 33

Revoking users’ permission to send to the list 33

CHAPTER

8Media Management 35

The Media List 35

System media 36

Media ownership 37

Media linkage 37

Quick FAQ 37

Broadcast Server User Guide

Contents

The Media Page 38

Uploading a media file 38

Supported graphic formats 38

Supported audio formats 39

CHAPTER

9External Service Management 41

The External Services Management List 41

Quick FAQ 42

The External Service Page 42

CHAPTER

10 Broadcast Alert Management 45

The Alert List 45

Column Descriptions 46

Alert Types 47

Emergency alerts 47

Normal alerts 47

Background alerts 47

Quick FAQ 48

The Alert Page 49

CHAPTER

11 My Preferences 53

Changing your password 53

Set the number of alerts per page 53

Setting the maximum list entries to display 53

CHAPTER

12 Troubleshooting 55

Common problems 55

APPENDIX

APush XML API 57

Preparing the Application Gateway and an Application to Use the Push

XML API 58

Push XML API Operation 59

PushMessage Request 59

Contents

Broadcast Server User Guide

Recipient 60

Subject, Body, Image, Audio, Button 60

Schedule 61

DistributionList Request 62

Member 62

ServerRegistration Response 63

Subscribers Response 63

PushMessageResponse Response 63

Push XML Reference 64

Character Set and Character Entities 64

XML Declaration 64

ManagePushMessage 65

ManageDistributionLists 68

ServerRegistration 69

Subscribers 69

PushMessageResponse 70

Sample ASP Pages 71

distribution_list.asp 71

schedule_message.asp 73

vii

Broadcast Server User Guide

Preface

This preface describes who should read the Broadcast Server User Guide,

how it is organized, and related documentation.

Audience

This user guide is intended for administrators who will configure and use

the Broadcast Server.

Organization

This guide is organized as follows:

Chapter Title Description

Chapter 1 Introduction to

Broadcast Server

Describes the features and functionality of

Broadcast Server.

Chapter 2 Application Gateway

and Broadcast Server

Operation

Provides a conceptual background to Application

Gateway operation with Broadcast Server.

Chapter 3 System Management Describes system-level control options.

Chapter 4 System Messages Describes how to work with Broadcast Server

status messages.

Chapter 5 User Management Describes how to define users and assign privileges

to them.

Chapter 6 Subscriber

Management

Describes how to manage subscribers, the IP

telephones that can receive content posted by

Broadcast Server.

Chapter 7 Distribution List

Management

Describes how to group subscribers together as

recipients for alerts.

Related Documentation

For deployment and installation information for Broadcast Server, refer to

the “Broadcast Server Installation” chapter in the Application Gateway

Administration Guide. For upgrade information, refer to the Application

Gateway Release Notes.

Chapter 8 Media Management Describes how to manage image and audio files

stored on the Broadcast Server.

Chapter 9 External Service

Management

Describes how to define and manage

network-based applications that can be launched

from IP telephones.

Chapter 10 Broadcast Alert

Management

Describes how to create, modify, and manage

alerts.

Chapter 11 My Preferences Describes how to change your password and set

preferences for how information should be

displayed.

Chapter 12 Troubleshooting Describes how to troubleshoot common issues.

Appendix A Push XML API Describes the Push XML API and how to use it to

send alerts from third-party applications to IP

phones.

Chapter Title Description

Broadcast Server User Guide

Chapter 1

Introduction to Broadcast Server

With Broadcast Server you can create alerts for display on the screens of

your Nortel IP telephones. You direct alerts to distribution lists. The

phones to receive alerts might be in reception areas and conference rooms,

guest rooms, staff members’ offices, factory floors, warehouses, and so on.

The alerts can include meeting reminders, announcements, company

logos, lunchtime menus, revenue-generating advertising content, the

latest sales figures, company news, and anything other information that

you want to share.

Broadcast Server includes the following features:

•“Pushed” priority alerts with audio notifications

•Flexible subscriber distribution lists

•Automatically generated and updated distribution lists, from one or

more LDAP directories and/or directories that can be saved in CSV

(Comma-Separated Value) format

•Shared media libraries

•Alert protection

•Alert links to external services and applications

•Retrieval of missed alerts from the phone

•Audit trails and logging

•Simple installation and configuration

•Open XML API to support broadcasting from third-party applications

The following topics provide an overview to Broadcast Server:

•Broadcast Server Overview, page 2

•Opening and Using the Broadcast Server Interface, page 6

•Configuring Broadcast Server, page 7

Chapter 1 Introduction to Broadcast Server

Broadcast Server Overview

2Broadcast Server User Guide

Broadcast Server Overview

Broadcast Server, a server-based application, manages alerts created by

Broadcast Server users and sent to subscribers, according to rules and

schedules defined by the Broadcast Server administrator and the

individual alert creators. Broadcast Server users are individuals with an

account on Broadcast Server. Subscribers are Nortel IP telephones.

Broadcast Server requires the Application Gateway for operation. While

Broadcast Server provides an interface for creating and scheduling alert

delivery, the Application Gateway manages alerts and transforms alerts

for delivery to IP telephones. The Application Gateway also provides the

Broadcast Server with device information and handles all communication

with the IP telephones. The following illustration shows the general flow

of an alert from a user to an IP telephone.

The following topics describe the basic concepts of Broadcast Server:

•Users, page 3

•Subscribers and Distribution Lists, page 3

•Alerts, page 4

•Sending Alerts, page 5

•BCS Interaction with Phones, page 5

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