Nortel 201i Instrucciones de funcionamiento y mantenimiento

555-7101-119

CallPilot

Installation and Configuration

Part 5: 201i Server Maintenance and Diagnostics

Product release 2.0 Standard 1.0 October 2002

555-7101-119

P0949451

CallPilot

Installation and Configuration

Part 5: 201i Server Maintenance and Diagnostics

Publication number: 555-7101-119

Product release: 2.0

Document release: Standard 1.0

Date:October 2002

Printed in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make

changes in design or components as progress in engineering and manufacturing may

warrant.

The process of transmitting data and call messaging between the CallPilot server and the

Meridian 1 switch or Succession CSE 1000 system is proprietary to Nortel Networks. Any

other use of the data and the transmission process is a violation of the user license unless

specifically authorized in writing by Nortel Networks prior to such use. Violations of the

license by alternative usage of any portion of this process or the related hardware

constitutes grounds for an immediate termination of the license and Nortel Networks

reserves the right to seek all allowable remedies for such breach.

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*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR,

CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman,

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Part 5: 201i Server Maintenance and Diagnostics v

Publication history

October 2002

Standard 1.0 of CallPilot Installation and

Configuration, Part 5: 201i Server Maintenance

and Diagnostics is released for CallPilot 2.0

general availability.

vi CallPilot

Publication history Standard 1.0

Part 5: 201i Server Maintenance and Diagnostics vii

Contents

1About this guide 9

Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Resolving system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Replacing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2Troubleshooting your CallPilot system 17

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Section A: LED and HEX displays 19

Status LEDs and HEX display location . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Interpreting the power status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Interpreting the MPC slot LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Interpreting the network and drive activity LEDs . . . . . . . . . . . . . . . . . . . 24

Interpreting the HEX display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Section B: Startup diagnostics 31

Startup diagnostic codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Startup sequence description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Troubleshooting startup problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

3Using Windows NT online diagnostic tools 43

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Checking hardware using Windows NT Diagnostics. . . . . . . . . . . . . . . . . 51

Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

4Using CallPilot Manager to monitor hardware 65

Understanding fault management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents Standard 1.0

viii CallPilot

Section A: Tools for isolating and fixing

hardware problems 67

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Channel and Multimedia Monitors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Section B: Working with the Maintenance page 79

Introducing the Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Section C: Working with the Multimedia and

Channel Monitors 99

Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

5Using CallPilot system utilities 105

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Diagnostics Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

6Performing hardware maintenance and

mechanical assembly 117

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Removing the server from the switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Replacing the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Replacing the IDE hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Replacing the software feature key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Replacing Multimedia Processing Cards . . . . . . . . . . . . . . . . . . . . . . . . . 134

Index 141

Part 5: 201i Server Maintenance and Diagnostics 9

Chapter 1

About this guide

In this chapter

Maintenance and diagnostics overview 10

Resolving system problems 12

Replacing hardware components 15

About this guide Standard 1.0

10 CallPilot

Maintenance and diagnostics overview

Introduction

The maintenance and diagnostic activities discussed in this guide are

divided into two groups of activities:

troubleshooting and diagnostics (identifying the cause of and resolving

system problems)

performing hardware maintenance

Who should read this guide

This guide is for administrators, technicians, and engineers responsible for

maintaining a CallPilot server. It is intended to act as a guide for

using system tools to identify the cause of system problems

installing, replacing, or upgrading hardware components

This guide assumes that you have basic computing skills, and are familiar

with necessary safety procedures. For more information about safety, refer

to Part 1 of the CallPilot Installation and Configuration binder.

Resolving system problems

This guide describes how to use a variety of CallPilot resources for

resolving system problems.

If you are not able to resolve your problem with the resources described in

this guide, you can also refer to the following documents:

CallPilot Administrator’s Guide (NTP 555-7101-301)

Otros manuales para 201i

Tabla de contenidos

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Nortel AS 5300 Guía del usuario

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Nortel CallPilot 1001rp Instrucciones de funcionamiento y mantenimiento

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Nortel Call Center Telephone Manual de instrucciones

Nortel

Nortel BCM 450 Guía

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Nortel 1000 Con?guration guide Manual de usuario

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Nortel 703t Instrucciones de funcionamiento y mantenimiento

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Nortel 1000 Con?guration guide Instrucciones de funcionamiento y mantenimiento

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Nortel CallPilot Series Manual de instalación y operación

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Nortel 1000 Con?guration guide Manual de usuario

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Nortel 703t Manual

Nortel

Nortel 2000 Manual de usuario

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Nortel Sun Fire V210 (RoHS) Guía

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Nortel CallPilot Manual de usuario

Nortel

Nortel Meridian 1 Instrucciones de funcionamiento e instalación

Nortel

Nortel HMS400 Manual de funcionamiento

Nortel

Nortel AS 5300 Manual de usuario

Nortel

Nortel Communication Server 1000 Guía

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Nortel Passport 4460 Guía de aplicación

Nortel

Nortel CallPilot Manual de usuario

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Nortel Meridian SL-100 Manual de usuario

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Nortel Communication Server 100 Manual de usuario

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Nortel CallPilot 202i Guía de configuración

Nortel

Nortel 1000 Con?guration guide Hoja de instrucciones

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