Nortel M3900 series Manual de usuario

Nortel Communication Server 2100

M3900 Series Meridian Digital

Telephones User Guide

Release: SE11

Document Revision: 09.01

www.nortel.com

NN42200-110

Nortel Communication Server 2100

Release: SE11

Publication: NN42200-110

Document status: Standard

Document release date: 20 August 2008

Printed in Canada, the United States of America, and the United Kingdom

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF

ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are

subject to change without notice.

Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.

All other trademarks are the property of their respective owners.

Contents

New in this release 7

Feature changes 7

Other changes 7

Document restructured 7

About this document 9

M3900 series general description 11

Introduction 11

Minimum firmware requirements 11

Minimum EIPE load requirements 12

Programmable line/feature keys (self-labeled) 12

Programmable feature keys (self-labeled) 12

Context-sensitive soft keys 12

Release 3 enhancements 13

Full Duplex Handsfree capability 13

One-button feature access keys 13

Pause in Dialing Strings 13

Call Forward enhancement 14

Special Character handling 14

31-Digit Dialing 14

Secondary DN dialing with Directories 15

Password clear 16

Full icon support 17

Service orders 17

Flash download 17

Optivity Telephony Manager for Meridian SL-100 2.0 17

M3900/EXPEC Firmware Manager (MEFM) 18

Meridian Digital Group Listening (GLISTEN) 18

Interactions 19

Data schema 19

Password reset 19

Desktop directory number download 20

Limitations and restrictions 20

Interactions 20

Nortel Communication Server 2100

M3900 Series Meridian Digital Telephones User Guide

NN42200-110 09.01 Standard

20 August 2008

Data schema 21

Feature keys 23

Fixed feature keys 23

Feature codes and abbreviations 29

Code summary 29

M3901 telephone set 33

M3901 feature description 33

Feature card 34

Message Waiting and Call Status Indicator (MWI) 35

Feature Activation Indicator (FAI) 35

Line key 35

Goodbye key 35

Hold key 36

Compatible features 36

M3901 key configuration 36

M3902 telephone set 37

M3902 feature description 37

Message waiting indicator (MWI) 38

Display 39

Keys 40

Compatible features 42

M3903 enhanced telephone 43

M3903 general description 43

Message Waiting and Call Status Indicator (MWI) 45

Info line 45

Text line 45

Label line 45

Keys 46

Compatible features 48

M3904 professional telephone 49

M3904 feature description 49

Message Waiting Indicator (MWI) 51

Info line 51

Text line 52

Label line 52

Keys 52

Key-based Access Expansion Module (KBA) and Display-based Access

Expansion Module (DBA) 55

Compatible features 55

M3905 ACD telephone 57

M3905 feature description 57

Nortel Communication Server 2100

M3900 Series Meridian Digital Telephones User Guide

NN42200-110 09.01 Standard

20 August 2008

Message Waiting Indicator (MWI) 59

Handset (optional) 60

Keys 60

Key-based access expansion module (KBA) and DBA support 63

Compatible features 63

Hardware options 65

Accessory availability 65

Accessory descriptions 66

Handset option for the M3905 66

Alternate key caps for the M3905 66

Headset options 66

Meridian External Alerter and Recording Interface (MEARI) 67

Analog Terminal Adapter (ATA) 68

Accessory Connection Module (ACM) 68

Key-based Access Expansion Module (KBA) 68

Display-based Expansion Module (DBA) 69

Personal Directory PC Utility 71

Telephone wall mount kit 72

Full Duplex Handsfree Accessory 72

Installation 73

M3900 series Meridian digital telephones 73

Telephone positions 74

Changing the telephone position 74

Changing the telephone angle 74

Wall mounting the telephone 74

Headset consideration 75

Accessory Connection Module (ACM) 75

Installing the ACM into the footstand 76

Analog Terminal Adapter (ATA) 78

Meridian External Alerter and Recording Interface (MEARI) 80

Loud ringer connected to the MEARI 82

MEARI desktop recording device 82

MEARI call in progress indicator 83

Remote voice recording using call status 84

Troubleshooting 84

Key-based Expansion Module Accessory (KBA) 85

Configure the Meridian SL-100 for the KBA 88

Display-based Expansion Module Accessory 88

Configure the Meridian SL-100 for the DBA 89

Personal Directory PC Utility 89

Open the Personal Directory PC Utility 91

Select a Personal Directory PC Utility port 92

The Personal Directory PC Utility interface 92

Nortel Communication Server 2100

M3900 Series Meridian Digital Telephones User Guide

NN42200-110 09.01 Standard

20 August 2008

Online help 93

Create a Personal Directory 94

Modify a Personal Directory 94

Add names and telephone numbers 95

Delete a character or single digit 95

Cut or copy between Personal Directories 96

Delete a directory entry 97

Save or Export the Personal Directory file 97

Program (download) the Personal Directory 98

Handset option for the M3905 Call Center Telephone 98

Installation of the cradle 100

Alternate key caps for the M3905 100

Full Duplex Handsfree (FDHF) Accessory on the M3904 101

Prerequisites 102

Operating parameters 102

Status light indicator 103

Meridian SL-100 configuration procedures 103

Features firmware and software management 105

Features and software 105

System software 105

M3900 telephone sets and accessories minimum firmware and release

numbers 107

Firmware download process overview 108

Meridian SL-100 109

M3900/EXPEC Firmware Manager 133

Environmental, power, and safety considerations 139

Temperature and humidity 139

Power consumption 139

Line engineering 140

Accessory environmental information 140

Meridian External Alerter and Recording Interface 140

Accessory Connection Module 141

Safety and electromagnetic compatibility 141

Nortel Communication Server 2100

M3900 Series Meridian Digital Telephones User Guide

NN42200-110 09.01 Standard

20 August 2008

New in this release

The following sections detail what’s new in Nortel Communication

Server 2100 M3900 Series Meridian Digital Telephones User Guide,

NN42200-110 for Release 11 (SE11):

•“Feature changes” (page 7)

•“Other changes” (page 7)

Feature changes

There are no feature changes in this document.

Other changes

See the following section for information about changes that are not

feature-related:

Document restructured

This document is restructured to align with Nortel Customer

Documentation Standards (NCDS).

Nortel Communication Server 2100

M3900 Series Meridian Digital Telephones User Guide

NN42200-110 09.01 Standard

20 August 2008

8New in this release

Nortel Communication Server 2100

M3900 Series Meridian Digital Telephones User Guide

NN42200-110 09.01 Standard

20 August 2008

About this document

Purpose and audience

This guide provides feature, expansion module, and specification

information for the M3900 Series Meridian digital telephones. The intended

audience is administrative, and installation personnel.

Structure This document contains the following sections:

•“M3900 series general description” (page 11) - provides an overview of

the M3900 series Meridian digital telephones.

•“Feature keys” (page 23) - describes the look and the functions of the

feature keys.

•“Feature codes and abbreviations” (page 29) - lists the feature codes

and abbreviations.

•“M3901 telephone set” (page 33) - describes the M3901 telephone set.

•“M3902 telephone set” (page 37) - describes the M3902 telephone set.

•“M3903 enhanced telephone” (page 43) - describes the M3903

enhanced telephone.

•“M3904 professional telephone” (page 49) - describes the M3904

professional telephone.

•“M3905 ACD telephone” (page 57) - describes the M3905 ACD

telephone.

•“Hardware options” (page 65) - describes the features and optional

hardware available for each telephone set.

•“Installation” (page 73) - provides installation procedures for the sets

and optional hardware.

•“Features firmware and software management” (page 105) - shows

how to download firmware to your M3900 Meridian digital telephone.

Nortel Communication Server 2100

M3900 Series Meridian Digital Telephones User Guide

NN42200-110 09.01 Standard

20 August 2008

10 About this document

•“Environmental, power, and safety considerations” (page 139) - shows

environmental, power, and safety requirements.

•“Terminology” (page 143) - contains acronyms and abbreviations of

terms used in this document.

Nortel Communication Server 2100

M3900 Series Meridian Digital Telephones User Guide

NN42200-110 09.01 Standard

20 August 2008

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