NETGEAR Insight Instant AirBridge Manual de usuario

User Manual

Insight Instant AirBridge WBC502

NETGEAR, Inc.

350 E. Plumeria DriveFebruary 2020

San Jose, CA 95134, USA202-12051-01

Support and Community

Visit netgear.com/support to get your questions answered and access the latest

downloads.

You can also check out our NETGEAR Community for helpful advice at

community.netgear.com.

Regulatory and Legal

Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français

canadien à https://downloadcenter.netgear.com/other/.

(If this product is sold in Canada, you can access this document in Canadian French at

https://downloadcenter.netgear.com/other/.)

For regulatory compliance information including the EU Declaration of Conformity, visit

https://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy/.

By using this device, you are agreeing to NETGEAR’s Terms and Conditions at

https://www.netgear.com/about/terms-and-conditions/. If you do not agree, return the

device to your place of purchase within your return period.

Trademarks

Any non-NETGEAR trademarks are used for reference purposes only.

Revision History

CommentsPublish DatePublication Part

Number

First publication.February 2020202-12051-01

Insight Instant AirBridge WBC502 User Manual

Contents

Chapter 1 Access the AirBridge and Use the Easy Setup Method

Related documentation.......................................................................7

Overview................................................................................................7

About NETGEAR Insight......................................................................8

AirBridge label......................................................................................9

Operation mode: AirBridge Master, AirBridge Satellite, Access Point,

or Client Bridge.....................................................................................9

AirBridge mode..................................................................................11

Access the AirBridge for initial configuration.................................12

Connect over WiFi using the NETGEAR Insight App on an iOS or

Android mobile device.................................................................13

Connect over the Internet using the NETGEAR Insight Cloud

portal...............................................................................................14

Connect over WiFi using a WiFi-enabled computer or mobile

device..............................................................................................15

Connect over Ethernet using a computer connected to the same

network............................................................................................20

Connect over Ethernet using a directly connected computer..25

Operation mode and default settings after the Day Zero Easy Setup

configuration.......................................................................................30

Change the language of the local browser UI................................32

Chapter 2 Manually Configure or Change the Operation Mode

Configure the AirBridge as a master in a point-to-point or

point-to-multipoint setup..................................................................35

Configure the AirBridge as a satellite in a point-to-point setup....36

Configure the AirBridge as an access point....................................38

Configure the AirBridge as a client bridge.....................................42

Chapter 3 Manage the Wired Network Settings

Specify a static IPv4 address for the AirBridge...............................46

Specify a link-local IPv6 address for the AirBridge.........................47

Reenable the DHCP client of the AirBridge....................................48

Manage the STP settings...................................................................49

Chapter 4 Manage the WiFi and Radio Features

Change the system name of the AirBridge.....................................53

Change the country and region of operation.................................54

Change the AirBridge mode.............................................................55

Scan for neighboring access points.................................................57

Specify the approximate distance for the WiFi connection..........59

Manage the 5 GHz SSIDs and WiFi security....................................60

Change or configure a new 5 GHz SSID for a master or access

point.................................................................................................62

Change the 5 GHz SSID or WiFi security mode for a satellite or

client bridge...................................................................................65

Configure a guest network on an access point..........................67

Set up WPA2-Enterprise security on a master or access point.69

Set up WPA2-Enterprise security on a satellite or client

bridge..............................................................................................71

Manage the settings for the 2.4 GHz management SSID..............73

Change the passphrase for the 2.4 GHz management SSID....73

Disable the idle time-out for the 2.4 GHz management SSID...74

Disable the 2.4 GHz management SSID.....................................75

Chapter 5 Manage Advanced WiFi and Radio Features

Manage the channel high throughput mode.................................78

Manage the channel or channels.....................................................79

Manage the radio transmit power....................................................80

Change the bit rate............................................................................82

Manage client limits...........................................................................83

Manage time slot assignments to satellites.....................................84

Manage the satellite priority.............................................................85

Set up a WiFi on/off schedule for a 5 GHz SSID.............................87

Set up a MAC filter for a 5 GHz SSID................................................89

Manually block a WiFi client or connection from a 5 GHz SSID....91

Configure traffic shaping for a 5 GHz SSID.....................................92

Change the DHCP server settings for a guest WiFi network........93

Chapter 6 Maintain the AirBridge

Change the management mode to NETGEAR Insight Mode or

Standalone Mode...............................................................................97

Upgrade the firmware on the AirBridge..........................................98

Reboot the AirBridge from the local browser UI..........................100

Schedule the AirBridge to reboot..................................................101

Manage the configuration file of the AirBridge............................102

Back up the AirBridge configuration settings..........................102

Restore the AirBridge configuration settings...........................103

Insight Instant AirBridge WBC502 User Manual

Manage the default settings file of the AirBridge........................104

Reset the AirBridge to factory default settings........................104

Overwrite the AirBridge factory default settings.....................106

Restore the AirBridge to user default settings.........................107

Manage the date and time settings...............................................108

Configure and view the logs...........................................................109

View and manage the system log..............................................110

Set up a remote log server.........................................................111

Set up email alerts............................................................................112

Manage access security settings....................................................114

Change the local login password..............................................114

Manage the HTTPS settings.......................................................115

Manage the SSH settings............................................................116

Specify a management VLAN.........................................................117

Chapter 7 Monitor the AirBridge and its Network Connections

View the device status and other information..............................120

View the 5 GHz WiFi connections..................................................124

View the CPU load on the AirBridge..............................................126

View the 5 GHz WiFi and LAN traffic load.....................................127

Chapter 8 Perform Diagnostics and Troubleshooting

Send a ping.......................................................................................129

Send a traceroute request...............................................................130

Send a name server lookup request..............................................131

Perform a speed test........................................................................132

Quick tips for troubleshooting.......................................................133

Troubleshoot with the LEDs............................................................136

Power LED remains off................................................................136

WLAN LED is off...........................................................................137

A LAN LED is off while a device is connected..........................137

Troubleshoot the WiFi connectivity between a satellite and a master

or a client bridge and an access point...........................................138

Troubleshoot the WiFi connectivity between a WiFi client and a

master or access point.....................................................................139

You cannot log in to the AirBridge over a LAN connection.......140

Changes are not saved....................................................................141

Troubleshoot your network using your computer ping utility....141

Test the LAN path from your computer to the AirBridge.......142

Test the path from your computer to a remote device...........142

Appendix A Factory Default Settings and Technical Specifications

Factory default settings...................................................................145

Technical specifications...................................................................147

Insight Instant AirBridge WBC502 User Manual

Access the AirBridge and Use the

Easy Setup Method

This user manual is for the NETGEAR Insight Instant Wireless AirBridge WBC502, in this

manual, referred to as the AirBridge.

The AirBridge can provide an outdoor, long-distance, WiFi connection in a

master–satellite configuration that lets you extend your main network to a detached

site. You can also use the AirBridge as a long-range, point-to-point access point or client

bridge.

This user manual complements the installation guide that came with your AirBridge and

the hardware installation guide, which you can download by visiting

netgear.com/support/download/. This chapter describes how you can access the

AirBridge and configure the operation mode for your setup. The chapter includes the

following sections:

• Related documentation

• Overview

• About NETGEAR Insight

• AirBridge label

•Operation mode: AirBridge Master, AirBridge Satellite, Access Point, or Client Bridge

• AirBridge mode

• Access the AirBridge for initial configuration

• Operation mode and default settings after the Day Zero Easy Setup configuration

• Log in to the AirBridge after initial setup

• Change the language of the local browser UI

Note: For more information about the topics that are covered in this manual, visit the

support website at netgear.com/support/.

Note: Firmware updates with new features and bug fixes are made available from time

to time at netgear.com/support/download/. You can check for and download new

firmware manually. If the features or behavior of your product does not match what is

described in this manual, you might need to update the firmware.

Related documentation

The following related AirBridgedocumentation is available at

netgear.com/support/download/:

•Installation guide

•Hardware installation guide

•Data sheet

For information about the NETGEAR Insight app and the Insight Cloud portal, visit

insight.netgear.com and see the NETGEAR knowledge base at

netgear.com/support/product/insight.aspx.

Overview

The AirBridge is intended for environments where you need to extend your network to

another building or across a large outdoor campus or yard while no wired network

infrastructure is available.

The AirBridge can provide a long distance, high performance, IEEE 802.11ac WiFi

connection in the following setups:

•Single master to single satellite. Point-to-point setup between two AirBridges in

a configuration with a single master and single satellite with a long-distance reach

of more than 1.8 mile (3 km). This setup requires a line of sight between the main

and detached site.

•Single master to multiple satellites. Point-to-multipoint setup between multiple

AirBridge in a configuration with a single master and up to four satellites with a

long-distance reach of more than 1.8 mile (3 km). This setup requires a line of sight

between the main and detached sites.

•Outdoor access point. A setup that allows for a long-range WiFi reach in which an

AirBridge functions as an access point that provides connections to WiFi clients,

client bridges, or both.

•Outdoor client bridge. A setup in which an AirBridge functions as a client bridge,

providing a network connection to a wired device, such as an IP surveillance camera.

The client bridge connects to the main network through a backhaul WiFi connection

to a WiFi access point.

For information about application samples, see the hardware installation guide, which

you can download from netgear.com/support/download/.

User Manual7Access the AirBridge and Use

the Easy Setup Method

Insight Instant AirBridge WBC502 User Manual

You can mount the AirBridge outside to a wall or pole and provide power to the

AirBridge through an Ethernet cable that is connected to the provided power adapter,

which must be installed indoors. The AirBridge integrates a high-gain directional antenna

for a line of sight connection to other AirBridges or WiFi clients.

The AirBridge provides two 10/100/1000BASE-T RJ-45 LAN ports for network

connections. One LAN port must be connected to the provided power adapter. Use

Category 5e (Cat 5e) or higher-rated Ethernet cables terminated with RJ-45 connectors

to make Gigabit connections.

For more information about the hardware, see the hardware installation guide.

The AirBridge provides administrative management options that let you configure,

monitor, and control the AirBridge and the WiFi network:

•Using the local browser user interface (UI) you can configure the AirBridge and set

up a WiFi connection between two ore more units in any of the supported operation

modes. This manual (the user manual) describes the options that are available to

you when you use the local browser UI.

•Using NETGEAR Insight, you can set up a pair or a group of AirBridges, with one

AirBridge functioning as the master and one or more other AirBridges functioning

as satellites.

For more information about NETGEAR Insight, visit netgear.com/insight and see the

NETGEAR knowledge base articles at netgear.com/support.

About NETGEAR Insight

The AirBridge supports the NETGEAR Insight app, which lets you set up and manage

the AirBridge from your iOS or Android mobile device and connects to the Insight

cloud-based management platform. For Insight Premium and Insight Pro subscribers,

the AirBridge also supports the Insight Cloud portal, which is the website that provides

access to the Insight cloud-based management platform.

This user manual describes the local browser user interface (UI). For more information

about NETGEAR Insight, visit insight.netgear.com and see the NETGEAR knowledge

base at netgear.com/support/product/insight.aspx.

If you install the AirBridge as a NETGEAR Insight managed device, the settings for

features that you can manage through the Insight app and Insight Cloud portal are

masked out in the local browser UI. However, using the local browser UI, you can still

manage the settings for certain features that are not yet supported in Insight. For more

information, visit the NETGEAR knowledge base at

netgear.com/support/product/insight.aspx and search for What is Hybrid Management

Mode.

User Manual8Access the AirBridge and Use

the Easy Setup Method

Insight Instant AirBridge WBC502 User Manual

AirBridge label

The label on the back panel of the AirBridge shows the serial number, MAC address,

default management WiFi network name (SSID), network key (password), and default

Operation mode: AirBridge Master,

AirBridge Satellite, Access Point, or Client

Bridge

The AirBridge can function in one of the following operation modes: master, satellite,

access point, or client bridge.

With a WiFi link partner such as another AirBridge you can provide network and Internet

connectivity to a detached site where no wired infrastructure is available.

Note: Closely related to the AirBridge operation mode is the AirBridge mode (that is,

without the term operation). For more information, see AirBridge mode on page 11.

The AirBridge can function in one of the following operation modes:

•AirBridge Master. The AirBridge functions as a master in a point-to-point setup or

point-to-multipoint setup. You install the master at a main site to provide long-distance

network and Internet connectivity to a satellite at one or more detached sites. This

setup requires a line of sight between the main site and each detached site. By

default, the AirBridge mode is enabled, which is the setting that we recommend for

a master-to-satellite setup. Depending on your network situation, your WiFi

requirements, and your understanding of the consequences, you can disable the

AirBridge mode.

Note: We do not recommend that you use a master and several satellites to create

a multi-building campus network backbone.

•AirBridge Satellite. The AirBridge functions as a satellite in a master-to-satellite

setup. You install the satellite at a detached site. The master provides long-distance

network and Internet connectivity to the satellite. This setup requires a line of sight

between the detached site and main site. By default, the AirBridge mode is enabled,

which is the setting that we recommend for a master-to-satellite setup. However, the

AirBridge mode must be the same as on the master with which the satellites

User Manual9Access the AirBridge and Use

the Easy Setup Method

Insight Instant AirBridge WBC502 User Manual

associates. If the AirBridge mode is disabled on the master, you must also disable

it on the satellite.

•Access Point. The AirBridge functions as a regular WiFi access point to provide

network and Internet connectivity to any of the following types of WiFi link partners:

-An AirBridge that functions as a client bridge

- WiFi clients at an extended range

- Another model access point

•Client Bridge. The AirBridge functions as a client bridge at a detached site to provide

network and Internet connectivity to a wired device such as an IP surveillance camera.

The client bridge connects to a WiFi access point at the main site. This access point

can be can an AirBridge or another type of access point.

Table 1. Operation mode features

Client BridgeAccess PointAirBridge SatelliteAirBridge MasterSetting

N/AN/ADisabled1

Enabled1

DisabledEnabledAirBridge

mode

Extended

range3

Extended

range3

Extended

range3

Long

distance2

Extended

range3

Long

distance2

Expected WiFi

range

N/AN/AN/ARequiredN/ARequiredLine of sight

AirBridge AP

or any WiFi AP

WiFi clients,

AirBridge AP,

and any WiFi

AirBridge

master only

AirBridge

master only

AirBridge, any

WiFi AP, and

WiFi clients

AirBridge

satellite only

WiFi link

partners

181141Number of

5 GHz SSIDs

1. The AirBridge mode setting on the satellite must the same as the one on the master.

2. Reliable long-distance WiFi connection up to 3 km (1.8 miles) for a limited number of satellites.

3. Powerful antenna for a reliable extended-range WiFi connection for multiple individual WiFi clients.

Note: For information about configuring the operation mode, see Access the AirBridge

for initial configuration on page 12 and Manually Configure or Change the Operation

Mode on page 34.

User Manual10Access the AirBridge and Use

the Easy Setup Method

Insight Instant AirBridge WBC502 User Manual

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