NEC Electra Elite DSS Manual de usuario

Attendant User Guide

Electra Elite

NECK002.Attendant/cover 04.04.01 02:37 PM Page 3

Electra Elite DSS/BLF

General Information

The following should be considered when reviewing this user guide:

• Attendant console keys can be assigned as Direct Station Selection/Busy Lamp

Field (DSS/BLF), Call Arrival or as additional central office lines (CO Add-On

Console.)

• Refer to Multiline Telephone User Guide for additional information on telephone

operation.

• All operational instructions assume Prime Line Pickup is assigned to intercom

dial tone, Ringing Line Preference is assigned, a Call Appearance and Call

Arrival key is assigned to all multiline telephones and only a single tenant has

been assigned in the system.

• All access codes listed are standard; some may vary based on system assignment.

• Access to many features is based on system assignments. Not all features may be

available from your telephone.

• The telephone display provides useful call processing information such as trunk

access, recall indication, feature confirmation, etc.

DSS/BLF LEDS

Telephone Status DSS/BLF Status

Attendant Message Steady Green

Idle Unlit

In-Use Steady Red

Hold Steady Red

FWD All (DND) Flashing Red

ADD-ON CONSOLE LEDS

CO Line Status LED Indication

Idle Unlit

Incoming Call Rapid Flashing Red

In-Use (by Attendant) Steady Green

Other-Use Steady Red

Held Call

➤Your Telephone Slow Flashing Green

➤Other Telephone Slow Flashing Red

1. DSS keys (Direct Station

Selection) or CO Keys

(Central Office Lines)

2. Status Indicators

3. Dedicated Feature Keys

NECK002.Attendant/cover 04.04.01 02:37 PM Page 1

Table of Contents

PAGES 2 & 3

Attendant Add-On Console

Night Transfer

Trunk to Trunk Transfer

Automatic Trunk to Trunk Transfer

PAGES 4 & 5

Message Waiting or Station Outgoing Lockout

Station Outgoing Lockout

Paging

Set Relocation Mode

Direct Inward System Access (DISA)

PAGES 6 & 7

Automated Attendant

Recording Voice Prompts

Programming System Speed Dial

PAGES 8 & 9

Programming Forced/Verified Account Codes

Clock/Calendar Setting

Conference Bridge Setup

CHARACTER ENTRY CODES AND SYSTEM SPEED DIAL DIRECTORY

NECK002.Attendant/insides 4/4/01 2:14 PM Page 1

Attendant Add-On Console

ANSWERING CALLS

Receive CO incoming ringing:

➤Lift handset.

➤ Converse and process call.

TRANSFERRING CALLS

With a call in progress:

➤ Press DSS/BLF key for the desired station (call is placed on Non-Exclusive Hold.)

➤ Voice announce after tone burst.

OR Wait for ringing call to be answered.

➤ Press Transfer on the Attendant Add-On Console.

➤ Replace handset.

NOTE 1: Pressing Transfer immediately after the DSS key will result in an unscreened ring transfer or

camp-on.

NOTE 2: If the called station is busy or unanswered, press the flashing Line key, Call Appearance key

or Conf key (internal calls) to return to the original party.

NOTE 3: Unanswered camp-ons and unscreened transfers will recall to the attendant telephone. After

answering the recall, pressing Feature 86 will transfer the call to the personal voice

mailbox of the station number dialed.

PLACING INTERNAL CALLS

➤ Lift handset.

➤ Press DSS/BLF key on the Attendant Add-On Console.

➤ Voice announce after tone burst.

OR Wait for ringing call to be answered.

NOTE 1: When calling a multiline telephone, dialing 1after the station number will change ringing to

voice or voice to ringing.

NOTE 2: To directly access a personal voice mailbox, dial 7after dialing the station number.

PLACING CALLS TO CALL ARRIVAL KEYS

➤ Lift handset.

➤ Press DSS/BLF key on the Attendant Add-On Console representing a Call

Arrival key.

➤ Wait for ringing call to be answered.

PLACING OUTGOING CALLS

➤ Lift handset.

➤ Press idle CO Line key on Attendant Add-On Console.

➤ Dial telephone number.

➤ Converse.

NECK002.Attendant/insides 4/4/01 2:14 PM Page 2

Night Transfer

SET/CANCEL USING CONSOLE SET/CANCEL USING ACCESS CODE

➤ Press NT key. ➤ Press Feature.

➤ Dial Night Transfer code 80.

➤ Press Feature.

NOTE: When programmed for Automatic Day/Night Transfer, the system will enter/exit night mode at the

preprogrammed times.

Trunk to Trunk Transfer

With an outside call in progress:

➤ Press Transfer.

➤ Dial trunk access code i.e. _

➤ Dial telephone number, wait for answer.

➤ Press Feature.

➤ Press Transfer.

➤ Replace handset.

NOTE: Once established, a trunk to trunk connection cannot be re-entered.

Automatic Trunk to Trunk Transfer

PROGRAM/MODIFY/ERASE

FORWARD ASSIGNMENT

➤ Press Feature.

➤ Dial Automatic Trunk Transfer code 63.

➤ Dial incoming trunk number to be

forwarded:

➤Individual trunks 01~64 or

➤All trunks 00

➤ Dial #.

➤ Dial outgoing telephone number where

calls are to be directed.

➤ Press Feature.

NOTE: Once set, incoming calls to the selected CO/PBX line(s) will automatically be routed to the

programmed telephone number.

SET/CANCEL

➤ Press Feature.

➤ Dial Automatic Trunk

Transfer code:

➤Set 61

➤Cancel 62

➤ Dial incoming trunk number

to be set/cancelled:

➤Individual trunks 01~64

➤All trunks 00

➤ Press Feature.

NECK002.Attendant/insides 4/4/01 2:14 PM Page 3

Message Waiting or Station Outgoing Lockout

SET/CANCEL

➤ Press MSG/Station Lockout.

➤ Press desired DSS/BLF key.

NOTE 1: An Attendant Add-On Console can be assigned with Message Waiting OR Station Outgoing

Lockout capability.

NOTE 2: A green LED at the associated DSS/BLF key indicates that a message or Station Outgoing

Lockout has been set.

Station Outgoing Lockout

To cancel Station Outgoing Lockout and default the password on a per station basis:

➤ Press Speaker.

➤ Dial Attendant Reset Password access code ___.

➤ Dial Station number to be canceled.

➤ Press Speaker.

Paging

PAGING USING DIRECT PAGING ACCESS KEY

➤ Lift handset.

➤ Press Direct Paging Access key.

➤ Page.

➤ Wait for Meet-Me Answer or replace handset.

PAGING USING ACCESS CODE

➤ Lift handset.

➤ Dial Paging code:

INTERNAL EXTERNAL

➤All Zones 51 ➤All int. & ext. 59

➤Zone A 52 ➤All Zones 55

➤Zone B 53 ➤Zone A 56

➤Zone C 54 ➤Zone B 57

➤Zone C 58

➤ Page.

➤ Wait for Meet-Me Answer or replace handset.

NECK002.Attendant/insides 4/4/01 2:14 PM Page 4

Set Relocation Mode

SET/CANCEL USING ACCESS CODE

➤ Press Feature.

➤ Dial Set Relocation Mode code 84.

Direct Inward System Access (DISA)

SETTING DISA PASSWORDS RESETTING DISA PASSWORDS

➤ Lift handset.

➤ Dial DISA Password set access code ___.

➤ Dial DISA ID code of station to be set ___.

➤ Dial current DISA Password ___.

Default 0000000000 (10 zeros)

➤ Dial new DISA Password ___.

➤ Replace handset.

NOTE 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace

the handset to enter.

NOTE 2: It is recommended that DISA passwords be 10 digits and changed frequently to prevent

unauthorized use.

NOTE 3: Resetting DISA Passwords will return them to the default value of 0000000000 (10 zeros).

CONFIRMING DISA PASSWORDS

➤ Lift handset.

➤ Dial DISA Password confirmation access code ___.

➤ Dial DISA ID code of station to be confirmed ___.

➤ Confirm password.

➤ Replace handset.

DISA SET/CANCEL

➤ Press Feature.

➤ Dial DISA code:

➤Set 81

➤Cancel 82

➤ Dial trunk number to be set/cancelled from DISA:

Individual trunks 01~64

All trunks 00

➤ Press Feature.

➤ Lift handset.

➤ Dial DISA Password reset

access code ___.

➤ Dial DISA ID code of station

to be reset ___.

➤ Replace handset.

NECK002.Attendant/insides 4/4/01 2:14 PM Page 5

Automated Attendant

RECORDING MESSAGES VERIFY/DELETE MESSAGES

➤ Lift handset. ➤ Lift handset.

➤ Dial VRS Voice Message ➤ Dial VRS Voice Message

access code ___. access code ___.

➤ Dial 1.➤ Dial operation:

➤ Dial 1.➤Verify message 2

➤ Dial Automated Attendant ➤Delete message 3

message number 1~8.➤ Dial 1.

➤ Dial operation: ➤ Dial Automated Attendant message

➤Record day mode 1number 1~8.

➤Record night mode 2➤ Dial operation:

➤Record weekend mode 3➤Verify/delete day mode 1

➤ Record message via handset. ➤Verify/delete night mode 2

➤ Replace handset. ➤Verify/delete weekend mode 3

➤ Replace handset. ➤ Verify/delete message.

➤ Replace handset.

AUTOMATED ATTENDANT SET/CANCEL

➤ Press Feature.

➤ Dial VRS Voice Message access code:

➤Set 81

➤Cancel 82

➤ Dial trunk number to be set/cancelled for Automated Attendant:

➤Individual trunks 01~64

➤All trunks 00

➤ Press Feature.

NECK002.Attendant/insides 4/4/01 2:14 PM Page 6

Recording Voice Prompts

SET VERIFY/DELETE

➤ Lift handset. ➤ Lift handset.

➤ Dial VRS Voice Message ➤ Dial VRS Voice Message

access code ___. access code ___.

➤ Dial 1.➤ Dial operation:

➤ Dial 2.➤Verify message 2

➤ Dial operation: ➤Delete message 3

➤Dial tone message 1➤ Dial 2.

➤Call waiting tone 2➤ Dial operation:

➤ Record message via handset. ➤Dial tone message 1

➤ Replace handset. ➤Call waiting message 2

➤ Verify/delete message. ➤ Replace handset.

Programming System Speed Dial

➤ Press Feature.

➤ Press Redial.

➤ Dial System Speed Dial Memory location 00~79.

➤ Dial trunk access code i.e. _

➤ Dial telephone number to be stored (24 digits maximum).

➤ Press Hold (if entering name) and dial name of party (13 characters maximum).

➤ Press Feature.

NOTE 1: Press Redial to insert a pause or Recall to store a hookflash.

NOTE 2: Refer to Character Entry Codes when entering name of party.

NECK002.Attendant/insides 4/4/01 2:14 PM Page 7

Programming Forced/Verified Account Codes

➤ Lift handset.

➤ Dial Forced Account Programming access code _______. Hear second dial tone.

➤ Dial the Forced Account Number (001~500).

➤ Dial the Forced Account Code _______. Hear Confirmation tone.

➤ Press Transfer.

➤ The next Forced Account Number (001~500) is displayed. Dial additional

Forced Account Codes as desired.

➤ Replace handset.

NOTE 1: A maximum of 500 Account Codes may be entered. Each Forced Account Code must be assigned

a number (001-500).

NOTE 2: The length of the Forced Account Code can be up to 13 digits as assigned in system programming.

The default is 10 digits.

Clock/Calendar Setting

➤ Press Feature.

➤ Dial _

9#.

➤ Enter hour and minute via dialpad.

➤ Press Recall to change AM/PM setting.

➤ Press Hold to change to calendar setting.

OR Press Feature to exit this feature.

➤ Press Recall to select day of week.

➤ Dial #to move the cursor to day of month field.

➤ Enter day of month via dialpad.

➤ Press Recall to select month.

➤ Dial #to move the cursor to year field.

➤ Enter last two digits of year via dialpad.

➤ Press Feature.

NECK002.Attendant/insides 4/4/01 2:14 PM Page 8

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