NEC NECCare Gold Express5800/320Fd Manual de usuario

Platinum/320

NECCare

■■■■■■■

NEC

are

Platinum

Warranty Program for the

Express5800/320Fd

Fault-Tolerant Server

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is

the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.

NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,

manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights

are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document is warranted in

accordance with the terms of the Limited Warranty Statement accompanying each

product. However, actual performance of each product is dependent upon factors such as

system configuration, Customer data, and operator control. Since implementation by

Customers of each product may vary, the suitability of specific product configurations

and applications must be determined by the Customer and is not warranted by NEC

Corporation of America

To allow for design and specification improvements, the information in this document is

subject to change at any time, without notice. Reproduction of this document or portions

thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NECCare is a trademark of NEC Corporation of America

NEC is a registered trademark of NEC Corporation and is used under license.

PN:

461-00014-000

NEC Corporation of America

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

Platinum/320

Contents

Introduction.........................................................................................................................2

Program Highlights.............................................................................................................2

Supplemental Professional Services ...................................................................................3

Registered Limited Warranty..............................................................................................4

Who is Protected? ...............................................................................................................5

What is Covered and what is Not Covered? .......................................................................5

What NEC Corporation of America Will Pay for and what NEC Corporation of America

Will Not Pay for..................................................................................................................6

How You Can Get Warranty Service..................................................................................6

Limitation of Damages and Implied Warranties.................................................................7

Introduction

NEC Corporation of America, “NECAM”, offers a breadth of

service options for its hardware and soft ware solutions,

including NECCare Standard and Platinum Maintenance and

Service Warranty programs. This document will focus on

NECAM’s Platinum Warranty NECCare program.

Program Highlights

NEC Corporation of America’s Platinum NECCare Warranty

Program offers you the following benefits:

■

3 Years of Platinum Warranty support co verage

■

3 Years, 4-hour Same-Day, On-site repair support “Or” 3-

Years Customer Replacement Units (CRU) parts

replacement

♦

An authorized service technician will be on-site

within 4-hours once a service call is deemed

necessary following trouble-shooting efforts

between the Customer and NECAM

♦

Replacement parts will also arrive within 4-hours of

problem diagnosis. Spare parts will be stored at a

NECAM authorized stocking location within a 50-

mile radius of the customer installation address.

♦

The parts pool for Platinum Maintenance and

Support are stocked after the receipt o f Custo mers’

purchase order by NEC. Lead-time is dependant on

parts availability. NECAM will inform Customer by

email when parts are in place.

♦

For those parts designated as CRU, NECAM will

provide a Next Day Advanced part shipment to the

customer

■

Toll-free hardware technical support 24x7x365 in the

continental US and Canada.

■

24x7 Email Alert Monitoring

NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. NECAM is not responsible for service calls

missed outside the control of NECAM. Response times are objectives and Not Guarantees. If your location is outside of a NECAM

authorized service coverage area, the response time may be longer and/or an additional travel charge may be assessed. In some

cases, on-site service may not be available. All service response times are contingent upon parts availability. Customer must be

able to sign and receive parts as requested by NEC to meet 4-Hour, Same-day Service.

Platinum/320

♦

NEC Service Management software needs to be

enab led and configured to monitor fatal and

recoverable hardware errors resulting in Email

notifications to the systems administrator and

NECAM Technical support.

No te: Platinu m NECCa re Service requires the upgrade purchase from

NECCare’s S tandard Warranty

Supplemental Professional Services

NECCare Services are designed to reduce risks and protect

your IT investment with the NEC Express5800/320 Series

Fault-Tolerant Server through warranty,

imp lementation/installation and relocation services.

■

INSTALLATION SERVICE

NEC installation services are required when implementing an

NEC E xpress5800/300 Series Server. Installation services are

fee-based and will be conducted by an NEC Engineer and or by

a Certified NEC Service Provider.

■

Requires preplanning for installation by NECAM and the

Customer. An I nstallation Site Preparation Guide will be

delivered and agreed upo n between the Customer and

NECAM prior to installation. This document will provide an

outline of the installation plans and processes.

■

Installation will take a minimum of one (1) day for

hardware. Hard ware installation includes; hardware,

operating system, network co nnection, configuration and

ad ministrator training. Anything beyo nd one (1) day will

require additional fees.

■

When the server options of either NEC’s SRE Scripting and

or NEC’s Active Up grade are purchased, those

imp lementation also require one (1) day each to

imp lement/install.

■

RELOCATION SERVICE

NEC relocation services are a fee-based service

delivered by an NEC Engineer and or a Certified NEC

Service Partner to help Customers protect their IT

investments by reducing risks, including minimal

downtime, that are known to be associated with

relocation.

♦

NECAM or the Certified Service Partner will work

with the Customer to p lan and coordinate the move.

♦

NECAM’s Engineer will with the Customer System’s

Administrator to shut-down the server, dismantle

what is necessary and crate the server(s), and will

once relocated, install the server into the new

facility.

♦

NECAM will arrange at the Customers co st,

transportation from the old location and to the new

one. Customer may choose its own shipping vendor

over NECAM’s, but NECAM must be able to work

with the shipper to ensure proper requirements are

met.

♦

Relo cation o f equipment with NECCare Platinum

support requires placeme nt of parts to support the

server(s) within a 50-miles radius of the ne wly

relocated server. Costs associated with relocatio n of

parts may be passed to the Customer if NECAM was

not notified of relocation 30-days prior to the actual

physical move of the server(s).

♦

If Custo mer relocates the NEC server without the

use of NECCare Professional Services, NEC may

require your server to be recertified at an additional

fee to revalidate and maintain the warranty of your

server. Any damage occurring during a non-NEC

assisted move will void the warranty of the ser ver.

Please refer to the section in this document entitled:

What is Covered and What is Not Covered for

further informatio n.

Registered Limited Warranty

NEC Corporation of America warrants this Product to be free

from defects in material and workmanship, and agrees to repair

or replace any part of the enclosed unit that proves defective

under these terms and conditions.

If service requires the replacement of any parts, components,

or modules, the replacement items become the property of

Customer and the replaced items become the property of

NECAM. The warranty period for the Machine is from its

original Date of Installation; the date on the invoice is

considered the Date o f Installation unless NEC notifies you

otherwise.

Platinum/320

NECAM ma y use new, used, serviceable, or reconditioned

parts, components, or modules that are in good working order

as replacements. Replacement items shall be of like kind and

quality of those replaced.

If you do not register your Server with NECAM, you will be

required to present proof of purchase as evidence of your

entitlement for warranty service.

Who is Protected?

This warranty may be enforced only by the or iginal purchaser

of the Product and is not transferable.

What is Covered and what is Not Covered?

Except as specified below, this warranty covers all defects in

material or workmanship in this Product. The following are not

covered by this warranty:

1. Any Product that is not distributed in the U.S.A. or Canada

by NEC Corporation o f America.

2. Any Product on which the serial number has been defaced,

modified, or remo ved.

3. Any Product that has been remo ved from the U.S.A. or

Canada.

4. Damage, deterioration, or malfunction resulting from:

♦

Accident, misuse, abuse, neglect, fire, water,

lightning or other acts of nature, improper storage,

unauthorized Product modification, or failure to

follow instructions supplied with the Product.

♦

Alteration, repair or attempted repair by anyone not

authorized by NEC Corporation of America.

♦

Any re-shipment or physical movement of the

Product (claims must be presented to the carrier).

♦

Relo cation, removal or re-installation of the

Product.

♦

Any other cause that does not relate to a Product

defect.

5. Cartons, carrying cases, external cabinets, magnetic or

digital tapes, or any accessories used in connection with

the Product.

6. This warranty covers only NEC Corporatio n of America -

supplied components. Service required as a result of third

party components is not covered under this warranty,

including third-party software even if it is distributed by

NECAM.

What NEC Corporation of America Will Pay for and what NEC Corporation of

America Will Not Pay for

NEC Corporation of America will pay labor and material

expenses for co vered items, but NEC Corporatio n of America

will not pay for the following:

1. Removal or installation charges.

2. Payment of shipping and related charges incurred in

returning the Product for warranty repair.

3. Costs o f initial technical adjustments (set-up), including

adjustment of user controls.

How You Can Get Warranty Service

EXPRE SS5800/320 Series NECCare Customers in the

continental U.S. and Canada have one phone number to use

when calling for technical support or hardware repair on their

Express5800/320 Series server. Calls for initiating a repair

request should be made by calling: 1-866-269-1239. Be

prepared to provide the Serial Number to your server to NEC

for quick response.

For easy reference, write down your Serial Number here:

SN:_______________________________________________

Technical support or warranty service may also be obtained by

contacting your local NEC Corporation of America authorized

service pro vider.

When arranging for a hardware repair, you will speak with a

trained technician. The technician will determine whether you

have a hardware or software failure and then will provide you

with the appropriate service options. If appropriate, you will

be given instructions on how to return your CRU part in a

NECAM supplied box. You may be given a reference number

that you should retain for your records.

Platinum/320

If NECAM authorizes on-site service for your repair, a

qualified technician will arrive at your site within four (4)

hours from the time of d ispatch. I f you are located outside of

a service co verage area, travel charges will be applied.

All parts or systems returned to NECAM must be accompanied

with an RMA (Return Material Authorization) number. To

obtain an RMA number for product return, please contact the

320 Series Server Customer Support line at: 1-866-269-1239.

NEC Corporation of America may require that you provide the

original bill of sale or receipt as proof of purchase in order to

obtain warranty service. Please retain such proof of purchase

with your records.

Limitation of Damages and Implied Warranties

NEC Corporation of America's sole liability for any defective

product is limited to the repair or replacement of the product

at our optio n. NEC Corporatio n of America shall not be liable

for:

1. Damage to other property caused by any defects in this

product, damages based upon inconvenience, loss of use of

the product, loss of time or data, commercial loss; or

2. Any other damages of any kind.

NEC CORPORATION OF AM ERICA MAKES NO OTHER

EXPRESS WARRANTY WITH RESPECT TO THIS

PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING

BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS, ARE LIMITED IN

DURATION TO THE TERM OF THE EXPRESS

WARRANTY STATED HEREIN. LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER

ANY WARRANTIES IS EXCLUDED TO THE EXTENT

PERMITTED BY LAW.

Note:

Some states and provinces do not allow the exclusion

or limitation of incidental or consequential damages, so the

above limitation or exclusion may not apply to you. Some

states do not allow limitations on how long an implied

warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also

have other rights that vary from state to state and province to

province.

Note:

All Products returned to NEC Corporation of America

for service M U S T have prior approval. This may be obtained

by calling 1-866-269-1239.

This Product is warranted in accordance with the terms of this

limited warranty. Consumers are cautioned that Product

performance is affected by system configuration, soft ware, the

application, Custo mer data, and operator control of the system,

among other factors.

While NEC Corporation of America products is considered to

be compatible with many systems, the specific functional

imp lementation by the Customers of the product may vary.

Therefore, the suitability of a product for a specific purpose or

application must be determined by the Customer and is not

warranted by NE C Corporation of America. For more

information, telephone 1-866-269-1239.

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