myPOS Hub+ Manual de usuario
myPOS Hub+ Technical Specicaon & Warranty
myPOS
Hub+
User Manual
myPOS Europe Ltd.
EN
myPOS Hub+
user manual
mypos.com
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Hub+ User Manual | page 2
Table of Contents
Introducon................................................................................................................................... 3
Scope 3
Acvaon ...................................................................................................................................... 4
Acvaon code 5
Geng started .............................................................................................................................. 6
Learn about your device 6
Home screen 6
Status bar 7
Nocaon panel 7
Quick Sengs 8
Manage your device ...................................................................................................................... 9
Device sengs 9
Conguraon update 10
System update 10
Send log from terminal 10
APN Sengs 11
Accepng payments and even more ............................................................................................. 12
Built-in apps 12
Promote your business 13
Accept payments 14
Smart card 14
Magnec stripe card 15
Contactless cards 15
Accept card-not-present (MO/TO) transacons 16
Sell and accept payments with Private Label GiCards 16
Send payment request 16
Mobile Top-up 16
Warranty and return policy .......................................................................................................... 17
Replacement of myPOS package
with defect 17
Important: disposal 17
For more informaon ................................................................................................................... 17
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 3myPOS Hub+ User Manual | page 3
Introduction
Your new myPOS Hub+ device is a powerful and versale POS terminal that combine a cash
register, a payment terminal and a printer in one and support all major credit, debit and
contactless cards. Based on Android, myPOS Hub+ is capable of running a wide range of
proprietary and third party business apps.
Please keep in mind that to start using your myPOS device, you need to have a registered myPOS
account at www.mypos.com.
If you need more than one device for your business, you can purchase and acvate addional
myPOS devices.
Scope
This user guide contains detailed informaon about your myPOS Hub+ device and instrucons
how to accept credit and debit card payments. Below you can nd a quick overview of the guide:
• Acvaon of your device
• Geng started - learn more about your device
• Manage your device - sengs and update
• Accepng payments and even more - available services and built-in apps
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons of the
device. It is is provided separately in the myPOS Hub+ Technical Specicaons & Warranty
document.
Related documentation
The latest version of this Quick User Guide can be found online at:
hps://www.mypos.com/en/faq/client/devices/addional-informaon
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 4myPOS Hub+ User Manual | page 4
Activation
Every myPOS Hub+ device has a unique serial number.
During the acvaon, myPOS links the serial number
of your myPOS Hub+ device to your myPOS account.
Once your new myPOS Hub+ device is acvated, every
transacon accepted with it, will be credited to your
myPOS account.
You can link more than one myPOS device to one
e-money account. In this case, the payments accepted
with all myPOS terminals will be credited to the same
myPOS account.
Your myPOS Hub+ device needs to be acvated before
you can start using it. To be able to complete the
acvaon process, the device must be connected to
the Internet. Your myPOS Hub+ can use the Internet
connecon of a wireless router or a SIM Card.
Follow these simple steps to acvate your device:
1. Turn on the device
2. Choose device language
3. Choose type of connecon:
• To connect to a Wi-Fi network, turn on the Wi-Fi
connecon to see all available networks. Once
successfully connected to a network, you can
proceed with the acvaon by tapping DONE.
• To connect to the Internet via the SIM card, turn
o the Wi-Fi connecon. If the SIM card is already
inserted into your device your myPOS Hub+ device,
it will automacally connect to the Internet. As soon
as it’s successfully connected, the SKIP buon will
appear. You can proceed with acvaon by tapping
on SKIP.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 5myPOS Hub+ User Manual | page 5
Activation code
The acvaon is a one-me process and requires an
acvaon code generated by myPOS to be entered
manually on your myPOS Hub+ device.
If you do not have a myPOS account, please register at
www.mypos.com and follow the instrucons.
If you have a myPOS account, please log in to your
account and go to menu Devices > Acvate your device
and follow the steps:
Step 1: Enter the acvaon code on your myPOS Hub+
device and press „ACTIVATE“. Your device must be
connected to the Internet to complete the acvaon
process.
Step 2: Upon successful acvaon, your myPOS Hub+
device will restart automacally.
Congratulaons! Your new myPOS Hub+ device is now
acvated and ready to be used. You can nd the new
device listed in your myPOS account, menu “Devices”.
Note! You can change the selected device language and
connecon type at any me through the Sengs app.
Once your myPOS device is acvated, it is permanently
linked to your myPOS account. Even if the device is
stolen or lost, any processed payment transacon will
be credited to your account. In case your device is lost
or stolen, please inform our Customer Support Centre
immediately.
12:30
DEVICE ACTIVATION
ENTER ACTIVATION
CODE
1
67890
2345
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 6myPOS Hub+ User Manual | page 6
Getting started
Learn more about your new device’s hardware, assembly procedures, and how to get started.
Learn about your device
Home screen
Magnetic Stripe Card/
IC Card Slot
Anti-theft lock
USB Port,
Sim Card & SD card
Loudspeaker
Power
button Additional Ports Cover
Printer Paper Exit
Printer Indicators
Main
Display
Payment module
Camera
Printer Cover
Customer-facing Display
Status barApp shortcuts
Home BackRecent
apps
Volume
down
Volume
up
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 7myPOS Hub+ User Manual | page 7
Status bar
The Status bar at the top of the Home screen
provides device informaon (such as network status,
baery charge, and me) on the right side and
nocaon alerts on the le.
Notication panel
You will receive nocaons about Conguraon or
System updates in the Nocaon panel. You can
access it from the Home screen.
1. Drag the Status bar down to display the
Nocaon panel.
2. Swipe down the list to see nocaon details.
• To open an item, tap on it.
• To clear a single nocaon, drag the
nocaon le or right.
• To clear all nocaons, tap Clear all.
3. Drag upward from the boom of the screen or
tap Back to close the Nocaon panel.
Signal
strength
Bluetooth
connection
BatteryWiFi
connection
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 8myPOS Hub+ User Manual | page 8
Quick Settings
The Nocaon panel also provides quick access to
funcons, such as
Wi-Fi, Bluetooth, Display brightness and allows you
to quickly turn them on or o.
To view and adjust the addional Quick sengs:
1. Drag the Status bar down to the boom of the
screen to display the Nocaon panel.
2. Change the brightness of the display or tap on
any icon to turn the funconality ON or OFF or
see addional features.
By holding the ON/OFF buon, you can access the
following quick sengs:
• Power o – tap to shut down the device
• Reboot – tap to reboot the device
• Airplane mode – tap to enable or disable the
opon
• Silent mode – tap to switch to Silent or Vibrate
mode or acvate the sound of your device
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 9myPOS Hub+ User Manual | page 9
Manage your device
Device settings
You can check or change the following sengs of your
myPOS Hub+ device using the Sengs app:
• Language – change the language of your device.
Please note that this will eect not only the device
interface but also the language of your print outs
(receipts and reports)
• Check connecon – check your connecon to the
myPOS server
• Connecvity – change the connecon type of your
device (WiFi and Bluetooth)
• Sound – manage device sound volume or turn
device sound ON or OFF
• Display – manage your device Home screen
(Layout and Wallpaper), change sleep me and
display brightness
• Memory & Storage – get informaon about
memory and storage (System data, User data and
Available space)
• Print a test receipt
• About device - get informaon about device
Name, Billing descriptor, TID, Last STAN, Soware
version and Last date of update
• Soware update – in this menu you can check
if there are any available updates of the system
apps, such as myPOS OS, App market, Payment
app, Sengs app, Launcher). Keep your soware
up to date to get the best from your device.
Latest soware versions will help your myPOS
Hub+ device run more quickly and eciently,
enable new features, x bugs and prevent security
vulnerabilies.
• Reset - reset your device and start using it
with a dierent Outlet or myPOS account.
Please have in mind that this will restore
your default device sengs and you will no
longer be able to accept payments. To start
using your device again, you will need to
acvate it.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 10myPOS Hub+ User Manual | page 10
Conguration update
Some of the changes of your device, made through
your myPOS account, need addional update to take
eect. In these cases, you will receive a nocaon
for Conguraon update. All you have to do is tap
on the nocaon - the Sengs app will open. Tap
on Conguraon update and wait unl the update is
downloaded and installed.
In some cases, conguraon updates will be sent from
myPOS Europe Ltd. in regard to newly released features
and funconalies. Keeping your soware up to date is
important to get the best from your device.
System update
myPOS Hub+ Devices come with 5 system apps:
• myPOS OS app
• AppMarket app
• Payment app
• Sengs app
• Launcher app
Each me when there is a new version available for one
o the apps installed you will receive nocaon.
All you have to do is to tap on the nocaon and the
Sengs app will open. Tap on Download and then tap
Install to install the update.
Send log from terminal
To send log from terminal, enter the Sengs app, select
About and press the 3 dots in the top right corner. Aer
that, press Send log.
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