myPOS Carbon Manual de usuario
myPOS Smart Technical Specicaon & Warranty
myPOS
Carbon
User Manual
myPOS Europe Ltd.
EN
myPOS Carbon
user manual
mypos.com
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Carbon User Manual | page 2
Table of Contents
Introducon .................................................................................................................................. 2
Scope 2
Acvaon ...................................................................................................................................... 3
Acvaon code 4
Geng started .............................................................................................................................. 5
Learn about your device 5
Home screen 5
Status bar 6
Nocaon panel 6
Quick Sengs 7
Manage your device ......................................................................................................................8
Device sengs 8
Conguraon update 9
System update 9
Send log from terminal 9
APN Sengs 10
Accepng payments and even more ............................................................................................. 11
Built-in apps 11
Accept payments 12
Smart card 12
Magnec stripe card 13
Contactless cards 13
Accept card-not-present (MO/TO) transacons 14
Sell and accept payments with Private Label GiCards 14
Send payment request 14
Mobile Top-up 14
Warranty and return policy ..........................................................................................................15
Replacement of myPOS package with defect 15
Important: disposal 15
For more informaon ................................................................................................................... 15
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Carbon User Manual | page 2
Introduction
Power ecient, dust proof, shock proof and water resistant, as well as IP54 and ATEX cered,
your new myPOS Carbon oers strong performance powered by Android 9.0. The device works
with a quad-core processor, high-pressure thermal printer, providing an exceponally strong
combinaon of funconalies in one POS device. myPOS Carbon is capable of running a wide
range of proprietary and third party business apps.
To start using your Carbon device, you need to open a free e-money account at www.myPOS.eu
and then acvate the myPOS Carbon device.
If you need more than one device for your business, you can purchase and acvate addional
myPOS devices. The funds from all devices will be transferred to your myPOS account.
Scope
This user guide contains detailed informaon about your myPOS Carbon device and instrucons
how to accept credit and debit card payments. Below you can nd a quick overview of the guide:
• Acvaon of your device
• Geng started - learn more about your device
• Manage your device - sengs and update
• Accepng payments and even more - available services and built-in apps
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons of the
device. It is is provided separately in the myPOS Carbon Technical Specicaons & Warranty
document.
Related documentation
The latest version of this Quick User Guide can be found online at:
www.mypos.eu/en/faq/client/devices/addional-informaon
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 3myPOS Carbon User Manual | page 3
Activation
Every myPOS Carbon device has a unique serial number. During the acvaon, myPOS links the
serial number of your myPOS Carbon device to your myPOS account. Once your new myPOS
Carbon device is acvated, every transacon accepted with it, will be credited to your myPOS
account.
You can link more than one myPOS device to one e-money account. In this case, the payments
accepted with all myPOS terminals will be credited to the same myPOS account.
Your myPOS Carbon device needs to be acvated before you can start using it. To be able to
complete the acvaon process, the device must be connected to the Internet. Your myPOS
Carbon can use the Internet connecon of a wireless router or a SIM Card.
Follow these simple steps to acvate your device:
1. Turn on the device
2. Choose device language
3. Choose type of connecon:
• To connect to a Wi-Fi network, turn on the Wi-Fi connecon to see all available networks.
Once successfully connected to a network, you can proceed with the acvaon by tapping
DONE.
• To connect to the Internet via the SIM card, turn o the Wi-Fi connecon. If the SIM card is
already inserted into your device your myPOS Carbon device, it will automacally connect
to the Internet. As soon as it’s successfully connected, the SKIP buon will appear. You can
proceed with acvaon by tapping on SKIP.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 4myPOS Carbon User Manual | page 4
Activation code
The acvaon is a one-me process and requires an acvaon code
generated by myPOS to be entered manually on your myPOS Carbon
device.
If you do not have a myPOS account, please register at www.myPOS.eu and
follow the instrucons.
If you have a myPOS account, please log in to your account and go to menu
Devices > Acvate your device and follow the steps:
Step 1: Enter the acvaon code on your myPOS Carbon device and press
„ACTIVATE“. Your device must be connected to the Internet to complete the
acvaon process.
Step 2: Upon successful acvaon, your myPOS Carbon device will restart
automacally.
Congratulaons! Your new myPOS Carbon device is now acvated and
ready to be used. You can nd the new device listed in your myPOS
account, menu “Devices”.
Note! You can change the selected device language and connecon type
at any me through the Sengs app.
Once your myPOS device is acvated, it is permanently linked to your
myPOS account. Even if the device is stolen or lost, any processed payment
transacon will be credited to your account. In case your device is lost or
stolen, please inform our Customer Support Centre immediately.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 5myPOS Carbon User Manual | page 5
Getting started
Learn more about your new device’s hardware, assembly procedures, and how to get started.
Learn about your device
Home screen
NFC reader
Display and touch-screen
USB slot
for chargecable
Chip card reader
Receipt printer
card reader
Hide naviga�on bar Back
Status bar
App shortcuts
HomeRecent
apps
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Status bar
The Status bar at the top of the Home screen provides device informaon
(such as network status, baery charge, and me) on the right side and
nocaon alerts on the le.
Notication panel
You will receive nocaons about Conguraon or System updates in the
Nocaon panel. You can access it from the Home screen.
1. Drag the Status bar down to display the Nocaon panel.
2. Swipe down the list to see nocaon details.
• To open an item, tap on it.
• To clear a single nocaon, drag the nocaon le or right.
• To clear all nocaons, tap Clear all.
3. Drag upward from the boom of the screen or tap Back to close the
Nocaon panel.
Signal
WiFi
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 7myPOS Carbon User Manual | page 7
Quick Settings
The Nocaon panel also provides quick access to funcons, such as
Wi-Fi, Bluetooth, Display brightness and allows you to quickly turn them on
or o.
To view and adjust the addional Quick sengs:
1. Drag the Status bar down to the boom of the screen to display the
Nocaon panel.
2. Change the brightness of the display or tap on any icon to turn the
funconality ON or OFF or see addional features.
By holding the ON/OFF buon, you can access the following quick sengs:
• Power o – tap to shut down the device
• Reboot – tap to reboot the device
• Screenshot
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 8myPOS Carbon User Manual | page 8
Manage your device
Device settings
You can check or change the following sengs of your myPOS Carbon
device using the Sengs app:
• Language – change the language of your device. Please note that this
will eect not only the device interface but also the language of your
print outs (receipts and reports)
• Check connecon – check your connecon to the myPOS server
• Connecvity – change the connecon type of your device (WiFi and
Bluetooth)
• Sound – manage device sound volume or turn device sound ON or OFF
• Display – manage your device Home screen (Layout and Wallpaper),
change sleep me and display brightness
• Memory & Storage – get informaon about memory and storage
(System data, User data and Available space)
• Print a test receipt
• About device - get informaon about device Name, Billing descriptor,
TID, Last STAN, Soware version and Last date of update
• Soware update – in this menu you can check if there are any
available updates of the system apps, such as myPOS OS, App market,
Payment app, Sengs app, Launcher). Keep your soware up to date
to get the best from your device. Latest soware versions will help
your myPOS Carbon device run more quickly and eciently, enable
new features, x bugs and prevent security vulnerabilies.
• Reset - reset your device and start using it with a dierent Outlet
or myPOS account. Please have in mind that this will restore
your default device sengs and you will no longer be able to
accept payments. To start using your device again, you will need
to acvate it.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 9myPOS Carbon User Manual | page 9
Conguration update
Some of the changes of your device, made through your myPOS account,
need addional update to take eect. In these cases, you will receive
a nocaon for Conguraon update. All you have to do is tap on the
nocaon - the Sengs app will open. Tap on Conguraon update and
wait unl the update is downloaded and installed.
In some cases, conguraon updates will be sent from myPOS Europe
Ltd. in regard to newly released features and funconalies. Keeping your
soware up to date is important to get the best from your device.
System update
myPOS Carbon Devices come with 6 system apps:
• myPOS OS app
• AppMarket app
• Payment app
• Sengs app
• Launcher app
• myPOS Remote
Each me when there is a new version available for one o the apps
installed you will receive nocaon.
All you have to do is to tap on the nocaon and the Sengs app will
open. Tap on Download and then tap Install to install the update.
Send log from terminal
To send log from terminal, enter the Sengs app, select About and press
the 3 dots in the top right corner. Aer that, press Send log.
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