Multitech MultiModem MT5634ZPW-PCI Manual de usuario
Model Number MT5634ZPW-PCI
Owner’s Manual
Owner’s Manual
82078500 Revision A
#MT5634ZPW - PCI
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc.
All rights reserved.
Copyright © 1998, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Description
AManual released.
(5/15/98)
Trademarks of Multi-Tech Systems, Inc. are as follows: MultiExpress,
MultiExpressFax, MultiModem, MultiModemII,
MultiModemµ, Multi-Tech and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
Macintosh is a trademark of Apple Computer Inc.
PC-DOS: International Business Machines Corporation
Pentium: Intel Corporation
AT&T is a trademark of American Telephone and Telegraph Co.
Windows® and Windows® 95 are registered trademarks of Microsoft
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
(612) 785-3500 or (800) 328-9717
U. S. FAX 612-785-9874
Fax-Back Service 612-717-5888
Technical Support (800) 972-2439
BBS (612) 785-3702 or (800) 392-2432
Internet Address: http://www.multitech.com
iii
Contents
Chapter 1 - Introduction and Description
Congratulations ................................................................................ 8
Peripheral Component Interconnect (PCI) .....................................11
What is in Your Modem Package? ..................................................11
How to Use This Manual ................................................................ 12
Typographic Conventions............................................................... 14
Chapter 2 - Installation
Introduction .................................................................................... 16
What You’ll Need ............................................................................ 16
Safety Warnings ............................................................................. 17
Installation ...................................................................................... 17
Sound Card Considerations ........................................................... 18
Install the MultiModemZPW-PCI into the Computer....................... 19
External Connections ..................................................................... 20
Installing Drivers............................................................................. 21
Is Your MultiModemZPW-PCI Ready for Use?............................... 21
Verifying Configuration ................................................................... 22
Operating Your MultiModemZPW-PCI............................................ 24
Simple Operations.......................................................................... 25
Software Configuration................................................................... 25
Testing the MultiModemZPW-PCI’s Data Functions....................... 26
Testing the MultiModemZPW-PCI’s FAX Functions ....................... 28
Other Ways to Access Microsoft Fax ............................................. 29
Testing the MultiModemZPW-PCI’s Voice Function ....................... 29
MultiModemZPW-PCI’sAnswering Machine Test .................... 29
Loopback Testing ..................................................................... 30
MultiModemZPW-PCI’s Speakerphone Test............................ 30
iv
Chapter 3 - AT Commands, S-Registers and Result
Codes
Introduction .................................................................................... 34
Configuring Communications Software .......................................... 34
AT Commands................................................................................ 37
S-Registers .................................................................................... 48
Result Codes.................................................................................. 52
Chapter 4 - Troubleshooting
Introduction .................................................................................... 56
Initial Checklist ............................................................................... 56
Common Problems ........................................................................ 57
The Modem Does Not Respond to Commands ....................... 58
The Modem Dials But Cannot Make a Connection .................. 60
The Modem Disconnects While Online.................................... 62
The Modem Cannot Connect WhenAnswering....................... 63
File TransferAppears Slower Than It Should Be ..................... 63
Data Is Being Lost ................................................................... 63
ThereAre Garbage Characters on the Monitor........................ 64
Fax and Data Software Won’t Run at the Same Time ............. 64
Chapter 5 - Warranty, Service and Technical Support
Introduction .................................................................................... 66
Limited Warranty ............................................................................ 66
Technical Support........................................................................... 67
Recording Modem Information................................................. 67
Service..................................................................................... 69
The Multi-Tech BBS ....................................................................... 70
Logging on to the Multi-Tech BBS............................................ 70
Downloading a File .................................................................. 71
Reading a Message ................................................................. 72
Leaving a Message.................................................................. 72
Bulletins ................................................................................... 72
About CompuServe........................................................................ 73
About the Internet........................................................................... 73
About the Multi-Tech Fax-Back Service ......................................... 74
v
Appendices
AppendixA: Regulatory Compliance.............................................. 76
Appendix B: Technical Specifications............................................. 90
Appendix C:ASCII Conversion Chart............................................. 94
vi
Chapter 1 - Introduction and Description
MT5634ZPW-PCI
8
Owner’s Manual
Congratulations
Congratulations on your purchase of one of the finest internal
data/fax/voice modems available today: the MultiModemZPW-
PCI™from Multi-Tech Systems.
The MultiModemZPW-PCI is an internal, half-length, fax modem
card that can be plugged into any PCI expansion slot. Your
MultiModemZPW-PCI incorporates a new modem technology
called
K56flex
TM
, that enables Internet connections at data rates
up to 56K bps over standard telephone lines. K56flex
technology is able to propel data downstream from the Internet
to your computer at speeds of up to 56K bps. Upstream
transmission, mostly keystroke and mouse commands from your
computer to the central site, continue to flow at the conventional
data rate of 33.6K bps.
Your MultiModemZPW-PCI offers interactive automatic dialing,
as well as command mode option configuration. You may store
four command line/telephone numbers, of up to 40 characters
each, in the modem’s nonvolatile memory. The modem dials
and recognizes dial tones and busy signals for reliable call-
progress detection. The modem can detect AT&T calling card
tones. It is FCC-Registered for connection to telephone
networks without any Data Access Arrangements (DAA’s).
This owner’s manual will help you to install, configure, use, and
troubleshoot your modem.
*Though this modem is capable of 56K bps download performance,
line impairments, public telephone infrastructure and other external
technologicalfactorscurrentlypreventmaximum56Kbpsconnections.
MT5634ZPW-PCI
9
1 Introduction and Description
The MultiModemZPW-PCI is a full-featured internal data/fax/
voice modem designed for Pentium computers in a Windows
Plug and PlayTM environment.
General features include:
• Compliance with major ITU-T, TIA, and EIA international
standards to ensure compatibility with other modems.
• Distinguishes data, fax, and voice calls.
• Caller ID to identify your caller’s phone number (available on
U.S. products).
• Easy Windows 95 Plug-and-Play (PnP) installation.
• Compliance with the V.80 standard, allowing video
conferencing over analog telephone lines with any H.324
video phone system.
Data
• Supports K56flexTM for data transmission speeds up to
56Kbps, while maintaining compatibility with lower-speed
modems.
Note the K56flex standard asymmetrically transfers data--
client downloads at speeds up to 56K bps, client uploads at
speeds up to 33.6K bps.
• Supports the enhanced ITU-T V.34 standard, with data
transmission speeds to 33.6K bps, while also maintaining
compatibility with lower-speed modems.
• Supports K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,
24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K,
2.4K, 1.2K, and 0-300 bps.
• Automatic fallback to slower speeds in noisy line conditions,
and fall-forward to faster speeds as conditions improve (line
qualitymonitoring).
• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.
• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.
• H.324 compliant (videophone ready).
MT5634ZPW-PCI
10
Owner’s Manual
• Automatic disabling of compression when transferring
already-compressed files.
• Redial, pulse (rotary) and touch-tone dial.
• Dial tone and busy signal detection for reliable call-progress
detection.
• Plug and Play (
PnP
) serial support.
• Flash upgradable.
• Compatibility with the standard AT command set used by
most communication programs.
• Stores up to four telephone numbers.
Fax
• Supports V.17, Group 3 fax communication standards,
allowing it to communicate with other fax modems as well as
with fax machines.
• Responds to Class 1 fax commands, enabling it to exchange
editable and encrypted faxes with other Windows 95
computers.
• Sends and receives faxes from your computer at 14,400
bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.
Voice
• Full-duplex speakerphone support with adjustable speaker
volume control. Can record and play back answering
machine messages using optional microphone and speaker.
• Remote/local telephone answering machine (TAM)
capabilities include voice mail control, record/playback, and
call screening.
• Supports the TIA/EIA IS-101 AT+V voice command set.
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