Motorola MG7550 Manual de usuario

Quick Start

Cable Modem

Plus AC1900 Router

MG7550

Packaged with your MG7550

modem/router

Power Cube Coax Wrench

Ethernet Cable Velcro®Cable Organizer

Para una Guía de Inicio Rápido en

español, por favor vaya a

www.motorolacable.com/MG7550IR

Let’s get started

If you don’t have cable Internet service, please order that from your

cable service provider.

Now connect your MG7550 as shown on the next panel.

Connecting to a Coax Cable

Soon you’ll need to connect your MG7550 to a

“live” coax cable. Sometimes a cable will already be

available. Sometimes there’s a coax wall jack

available, and you connect to the jack with a coax

cable. Your MG7550 can also share a coax cable

attached to a TV by using a coax splitter.

ETHERNET (LAN 1-4)

You can connect a

computer, HDTV, game

station, or other

Ethernet-capable device

to any of these 4 LAN

ports.

WLAN button

Wi-Fi on/off button

WPS button

RESET

COAX

Connect a “live” coax

cable to the modem’s

COAX connector as

discussed above.

(Tighten

the nut so it’s finger tight.

You may want to use the

supplied wrench. Make the

connection snug but not

over-tight.)

ON/OFF button

POWER

Connect the supplied

power cube between the

power jack and an

electrical outlet.

Prepare to activate

By now you should have:

•Subscribed to cable Internet service.

•Connected your MG7550.

•Powered up your MG7550. To do this, the On/Off button needs to

be On. Wait for the green online connection light to stop

flashing and remain solidly lit.

This may take up to 15 minutes.

You should have a recent cable bill handy because it has your

account number and you’ll probably need that.

If you’re asked for information about the MG7550, you can find this

on the label on the bottom of the MG7550.

Activate

For some service providers, you activate by calling them. Many

service providers including Comcast and Cox prefer that you

activate by opening the Web browser of a computer that’s plugged

into one of the MG7550’s Ethernet ports.

If you don’t have a computer, you can use the Web browser of a

Wi-Fi device such as a smartphone or tablet. In that case you’ll

need the unique Wireless Network Name and Password printed on

the bottom of your MG7550. You’ll use these in setting up your

wireless device to connect to the MG7550. Once you’ve

connected, you can open the browser of that wireless device.

For Comcast XFINITY Users Only

If the activation page does not appear, please go to

www.xfinity.com/internetsetup for more information and to

activate your modem.

Here is a list of phone numbers for some major cable

service providers

. (Note that this list is subject to change.)

Comcast 1 (855) 652-3446

Time Warner 1 (855) 704 4503

Bright House 1 (888) 289-8988

Suddenlink 1 (877) 794-2724

Cable One 1 (877) 692 2253

Cox 1 (888) 556-1193

RCN 1 (866) 832-4726

Once your MG7550 is activated either online or by phone,

your service provider will provision your MG7550 service.

Typically this takes less than 5 minutes, but in some cases

this may take 30 minutes or longer to complete.

Try to browse the Web using a device connected via Ethernet or

Wi-Fi to the MG7550. If browsing works, Congratulations! Your

MG7550 is working.

If your MG7550 is NOT working, see Troubleshooting Tips below.

Configuration Manager

You may not need to use the Configuration Manager. Here are

some reasons for using the Configuration Manager:

•You want to change the wireless router setup. For instance, maybe

you’re replacing a router and want to use your existing Wireless

Network Name and/or Password instead of the unique ones that

come with the MG7550.

•You want to set up special Internet gaming settings.

•You want to set up parental controls including white lists and/or

black lists for certain users and times.

•You want to get performance information about the MG7550

modem and/or built-in router. This can be helpful in optimizing

wireless performance.

If you need to access the MG7550 Configuration Manager, open

your Web browser. Type http://192.168.0.1 in the address bar and

press the Enter key.

In the login dialog box, type the following User Name and Password

in lower case, then click OK.

User Name: admin

Password: motorola

The status page will appear. If the Status page doesn’t appear,

please see the Troubleshooting Tips below.

For details about the Configuration Manager, please see

www.motorolacable.com/MG7550manual

Wireless Router

As noted before, the MG7550 has a unique Wireless Network

Name/SSID and Wireless Security Key/Password printed on the

MG7550’s bottom label. If you don’t change these, you should set

up your wireless devices to work with this SSID and security key.

Note that wireless performance depends on a number of factors.

Please keep these things in mind:

•Where possible, put the MG7550 in a central place so that it’s not

too far away from your other wireless devices.

•Try to avoid interference from other wireless devices such as

Bluetooth headsets and stereos, and 2.4 GHz cordless phones and

base stations. Don’t put the MG7550 close to these interfering

devices.

•Sometimes it helps to change the MG7550 wireless channel

frequency to reduce interference with neighbors’ wireless

networks. This is discussed in the Troubleshooting section of this

Quick Start.

Front Panel Lights

During Power up, the lights will blink for about a minute.

LIGHT COLOR DESCRIPTION

Power

Green

ON: MG7550 power on

OFF: MG7550 power off

Downstream

Green

Blue

Green Blinking:

Scanning for DS channel

Green ON:

Connected on 1 downstream channel

Blue Blinking:

Negotiating bonded channel(s)†

Blue ON:

Bonded with 2 or more channels

Upstream

Green

Blue

Green Blinking:

Ranging in progress

Green ON:

Connected on 1 channel

Blue Blinking:

Negotiating bonded channel(s)†

Blue ON:

Bonded with 2 or more channels

FF: Upstream not connected

Online

Green

Blinking: Trying to go online

ON: Online

FF: Offline

2.4 GHz

WLAN

Green

Blinking: Data is flowing

ON: Wi-Fi is enabled

FF: Wi-Fi is not enabled

5 GHz

WLAN

Green

Blinking: Data is flowing

ON: Wi-Fi is enabled

FF: Wi-Fi is not enabled

WPS

Green

Blinking: WPS is in discovery mode

ON: Light will remain solid after

WPS configuration is successful

†If a blue light blinks continuously, this indicates partial service (at least one

designated channel has not completed bonding). You should still get high

Internet speeds, but your service provider may want to know so they can adjust

their network.

Troubleshooting Tips

What if I can’t make an Internet connection right after installation?

•First turn your MG7550 off for at least 8 seconds, then on, to see if

that fixes the problem.

•Check the connections you’ve made to your MG7550. Power and

coax connections are required, and up to 4 Ethernet connections

are optional. Are those connections good?

•Check that the MG7550’s power cube is plugged into a live outlet,

and that the Ethernet cable is connected securely to a computer.

•Make sure that your coax cable is live. You can check that by using

it with a TV.

•Check that you provided the correct setup information to your

cable service provider.

•Contact your cable service provider to make sure they’ve turned on

your Internet service.

What if my MG7550 has been working, then stops working?

•First turn your MG7550 off for at least 8 seconds, then on, to see if

that fixes the problem.

•If the MG7550’s lights don’t come on, check that the modem is

getting power from its power cube and that the MG7550’s power

button is on.

•Check your MG7550 cables.

•Check with your service provider. Sometimes there’s a service

outage or some other service issue.

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