Motorola B12 Manual de usuario

FRONT LIGHT

During power up, the light will blink for about a minute.

QUICK START

DOCSIS 3.1 CABLE MODEM

LIMITED WARRANTY

MTRLC LLC warrants this product against defects in material and workmanship

for a warranty period of 2 years. To read the full warranty, please visit:

motorolanetwork.com/warranty.

SAFETY PRECAUTIONS

• Device is intended to be placed indoors in an environment that’s between 32°

and 104° F (0-40° C)

• Avoid water and spills

• Leave room for airﬂow around the device, do not block the vents on the

top or bottom

• Make sure to use your cable modem’s power adapter and a compatible

electrical outlet

• The coaxial cable’s ground shield is intended to be connected to the building’s

Earth ground. Attachment to Earth ground is typically provided through your

cable service provider’s installation

• The power adapter plug is used as the disconnect device. The connected AC

power outlet must be located near the equipment and be easily accessible

LABEL SYMBOLS

Symbol Indicates

DC voltage

AC voltage

For indoor use only

Class II equipment

Energy ecient marking

DC input connector is center-pin positive polarity

FCC STATEMENT

This device complies with Class B Part 15 of the FCC Rules. Operation is subject to

the following two conditions: (1) this device may not cause harmful interference,

and (2) this device must accept any interference received, including interference

that may cause undesired operation.

registered trademarks of Motorola Trademark Holdings, LLC and are used under license. Minim is a registered trademark

LLC, ocial licensee for this product.

B12

Light Color & Behavior Description

Slow blinking teal Modem is connected to power

Slow pulsing teal Scanning for downstream channel

Slow pulsing white Scanning for upstream channel

Rapid pulsing white Registering with internet service

Solid white Online with DOCSIS 3.1 or DOCSIS 3.0

Fast blinking white Updating ﬁrmware

Fast blinking teal Factory reset or restoring conﬁguration

27833-EL-D NEED HELP?

Web help.motorolanetwork.com Email support@motorolanetwork.com Phone 1 (512) 877-6466

LET’S GET STARTED

1. Turn o and disconnect any existing modems or routers on your network.

2. Connect a coax cable that has active cable service to the modem’s coax port.

Ensure that you have access to the bottom label during setup and activation

of the modem.

3. Plug the B12 into a power outlet using the supplied power adapter.

4. Wait for the light on the front of the device to stop pulsing and remain solid for

at least 1 minute. This process may take up to 15 minutes and the modem may

reboot multiple times.

ACTIVATE WITH YOUR SERVICE PROVIDER

1. Activate your modem by following your service provider’s activation process.

This process may include using their app or website, or contacting them by phone.

2. Connect your computer or WiFi router to your B12 via the Ethernet port

found on the back of the modem.

3. Conﬁrm that your B12 is connected to the Internet by visiting a website on

your computer or mobile phone. If you cannot access a website, turn your

cable modem o for at least 10 seconds, then on to see if that ﬁxes the

problem. If the problem persists, visit help.motorolanetwork.com.

IN THIS PACKAGE

B12 cable modem Power adapter

Ethernet cable Coax wrench

Note: You may use a coax splitter to share the cable connectivity with your TV. Use a

two-way splitter with a top frequency of 1,000 MHz or higher. Please note this may reduce

the device’s performance

Activation Contact Information

Comcast / Xﬁnity

Cox

Charter / Spectrum

Xﬁnity.com/activate

Cox.com/activate

activate.spectrum.net

B12 BUTTONS AND PORTS

Ethernet port (2.5 Gbps)

Connect WiFi router or

wired device.

Power port

Plug the supplied power adapter

into an electrical outlet and

connect to the power port.

Coax port

Connect the coax port to a

cable wall outlet.

Reset button

Located on bottom of device.

Using a paper clip or similar

object, press for 10 seconds to

reset modem to factory defaults.

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