McAfee DR SOLOMON S ANTI-VIRUS 8.5 Manual de usuario

Dr Solomon’s Anti-Virus

User’s Guide

Version 8.5

of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated

into any language in any form or by any means without the written permission of Network Associates,

Inc.

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Issued May 2000/ Dr Solomon’s Anti-Virus v8.5

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User’s Guide iii

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iv Dr Solomon’s Anti-Virus

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User’s Guide v

SOME COUNTRIES HAVE RESTRICTIONS ON THE USE OF ENCRYPTION WITHIN

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vi Dr Solomon’s Anti-Virus

User’s Guide vii

Table of Contents

Preface....................................................xiii

Whathappened?................................................xiii

Whyworry?................................................xiii

Wheredovirusescomefrom? ....................................xiv

Virusprehistory ............................................xiv

VirusesandthePCrevolution .................................xv

Onthefrontier.................................................xviii

Wherenext? ................................................xx

Howtoprotectyourself ..........................................xxi

HowtocontactNetworkAssociates................................xxii

Customerservice...........................................xxii

Technical support .........................................xxiii

Downloadsupport .........................................xxiv

NetworkAssociatestraining.................................xxiv

Commentsandfeedback....................................xxiv

Reportingnewitemsforanti-virusdatafileupdates .............xxiv

Internationalcontactinformation.............................xxvi

Chapter 1. About Dr Solomon’sAnti-Virus .......................29

Introducing Dr Solomon’sAnti-Virus ................................29

How does Dr Solomon’sAnti-Viruswork?............................31

What comes with Dr Solomon’sAnti-Virus? ..........................33

What’snewinthisrelease?........................................38

Chapter 2. Installing Dr Solomon’sAnti-Virus ....................41

Beforeyoubegin.................................................41

Systemrequirements.........................................41

Otherrecommendations ......................................42

Preparing to install Dr Solomon’sAnti-Virus .....................42

Installationoptions ..........................................43

Installationsteps ............................................43

Using the Emergency Disk Creation utility . . . . . . . . . ..............57

Table of Contents

viii Dr Solomon’sAnti-Virus

Determiningwhenyoumustrestartyourcomputer................62

Testingyourinstallation ..........................................63

Modifying or removing your Dr Solomon’s Anti-Virus installation . . . .64

Chapter 3. Removing Infections

FromYourSystem ....................................69

Ifyoususpectyouhaveavirus... ...................................69

Decidingwhentoscanforviruses ..................................72

Recognizing when you don’thaveavirus ............................73

Understandingfalsedetections ................................74

Responding to viruses or malicious software . . . . . . . . . . . ..............75

Submittingavirussample .........................................87

Using the SendVirus utility to submit a file sample . . ..............87

Capturing boot sector, file-infecting, and macro viruses . . . . . . . . . . . .90

Chapter4. UsingtheWinGuardScanner.........................95

WhatdoestheWinGuardscannerdo?...............................95

WhyusetheWinGuardscanner?...............................96

Browserande-mailclientsupport ..............................97

EnablingorstartingtheWinGuardscanner...........................98

UsingtheWinGuardconfigurationwizard...........................103

SettingWinGuardscannerproperties ..............................109

UsingtheWinGuardshortcutmenu ................................165

DisablingorstoppingtheWinGuardscanner ........................165

TrackingWinGuardsoftwarestatusinformation......................172

Chapter 5. Using the Dr Solomon’sAnti-Virusapplication .........175

What is the Dr Solomon’sAnti-Virusapplication? ....................175

Why use the Dr Solomon’sAnti-Virusapplication? ...............176

Starting the Dr Solomon’sAnti-Virusapplication .....................177

Configuring the Dr Solomon’sAnti-VirusClassicinterface.............183

Configuring the Dr Solomon’sAnti-VirusAdvancedinterface ..........189

Chapter 6. Creating and Configuring Scheduled Tasks . . . . . . . . . . . .209

What does Dr Solomon’sAnti-VirusConsoledo? ....................209

Whyschedulescanoperations?...................................209

User’s Guide ix

Table of Contents

Starting the Dr Solomon’sAnti-VirusConsole .......................210

Using the Console window . . . . . . . . . . .............................212

Workingwithdefaulttasks ...................................215

WorkingwiththeVShieldtask ................................217

WorkingwiththeAutoUpgradeandAutoUpdatetasks ............218

Creatingnewtasks ..............................................219

Enablingtasks..................................................223

Checkingtaskstatus ........................................226

Configuring Dr Solomon’sAnti-Virusapplicationoptions..............228

Chapter 7. Updating and Upgrading Dr Solomon’sAnti-Virus ......249

Developinganupdatingstrategy ..................................249

Update and upgrade methods . . . . . . . . .............................250

Understanding the AutoUpdate utility . .............................252

ConfiguringtheAutoUpdateUtility.................................254

UnderstandingtheAutoUpgradeutility .............................263

Configuring the AutoUpgrade utility . . . .............................264

Using the AutoUpgrade and SuperDAT utilities together . . . . . . . . . .273

DeployinganEXTRA.DATfile.................................275

Chapter 8. Using Specialized

Scanning Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

ScanningMicrosoftExchangeandOutlookmail .....................277

When and why you should use the E-Mail Scan extension . . . . . . . . .277

UsingtheE-MailScanextension...................................278

ConfiguringtheE-MailScanextension .........................279

Scanningcc:Mail................................................294

UsingtheScreenScanutility ......................................294

Chapter 9. Using Dr Solomon’s Anti-Virus Utilities . . . . . . . . . . . . . . .301

Understanding the Dr Solomon’sAnti-Viruscontrolpanel .............301

Opening the Dr Solomon’sAnti-Viruscontrolpanel...................301

Choosing Dr Solomon’sAnti-Viruscontrolpaneloptions ..............302

Using the Alert Manager Client Configuration utility . . . . . .............306

Dr Solomon’sAnti-VirusasanAlertManagerclient...................307

ConfiguringtheAlertManagerclientutility ..........................307

Table of Contents

x Dr Solomon’sAnti-Virus

Appendix A. Default Vulnerable and Compressed File Extensions . .313

Addingfilenameextensionsforscanning...........................313

Currentlistofvulnerablefilenameextensions.......................314

Currentlistofcompressedfilesscanned ...........................318

Appendix B. Network Associates

Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321

Adding value to your Dr Solomon’sproduct .........................321

PrimeSupport options for corporate customers . . . . . .............321

Ordering a corporate PrimeSupport plan . . . . . . . . . . .............324

PrimeSupport options for home users . .............................326

How to reach international home user support . . . . . . .............328

Ordering a PrimeSupport plan for home users . . . . . . .............328

NetworkAssociatesconsultingandtraining.........................329

ProfessionalServices .......................................329

TotalEducationServices.....................................330

Appendix C. Using the SecureCast Service to Get New Data Files . .331

Introducing the SecureCast service . . . .............................331

Why should I update my data files? . . . .............................332

Which data files does the SecureCast service deliver? . . . . . . . . . . . .332

Installing the BackWeb client and SecureCast service . . . . .............333

Systemrequirements........................................333

Troubleshooting the Enterprise SecureCast service . .............343

UnsubscribingfromtheSecureCastservice.....................343

Supportresources ..............................................343

SecureCastservice .........................................343

BackWebclient.............................................344

Appendix D. Understanding iDAT Technology . . . . . . . . . . . . . . . . . . .345

Understandingincremental.DATfiles ..............................345

How does iDAT updating work? . . . . . . .............................346

What does Dr Solomon’sSoftwareposteachweek?..............347

Bestpractices ..................................................348

Frequentlyaskedquestions ......................................349

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