Lucent Technologies PARTNER Advanced Communications System Guía rápida

PARTNER®

Advanced Communications System

Programming and Use

518-456-163

Comcode 108355249

Issue 1

December 1998

Printed in U.S.A. Issue 1

December 1998

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of

printing. However, information is subject to change.

Federal Communications Commission (FCC)

Interference Notice

This equipment has been tested and found to comply with the limits of a Class A or a Class B digital device,

pursuant to Part 15 of FCC rules. For additional information on FCC regulations, see “Federal

Communications Commission (FCC) Interference Information” on the next page.

Canadian Emissions Requirements

This digital apparatus does not exceed the Class A or the Class B limits for radio noise emissions from digital

apparatus set out in the Radio Interference Regulations of the Industry Canada (IC). For additional IC

information, see “IC Notification and Repair Information” in this section.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux

appareils numeriques de la classe A ou de la classe B prescrites dans le Reglement sur le brouillage

radioelectrique edicte par le ministere des Industrie Canada. Vous trouverez des renseignements

complémitaires dans cette section: “IC Notification and Repair Information.”

Security

Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example,

persons other than your company’s employees, agents, subcontractors, or persons working on your

company’s behalf) can result in substantial additional charges for your telecommunications services. You are

responsible for the security of your system. There may be a risk of toll fraud associated with your

telecommunications system. You are responsible for programming andconfiguring your equipment to prevent

unauthorized use. Your system manager should read all documents provided with this product to fully

understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that

risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use

of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent

Technologies will not be responsible for any charges that result from such unauthorized use. If you

suspect

you are being victimized

by toll fraud and you need technical support or assistance, call the Lucent

Technologies National Customer Care Center at 1-800-628-2888.

Trademarks

Magic on Hold, MERLIN, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, PARTNER, PARTNER MAIL,

PARTNER MAIL VS, PassageWay, and SYSTIMAX are registered trademarks of Lucent Technologies.

Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation. The SoundStation

is a registered trademark of Polycom, Inc.

Warranty

Lucent Technologies provides a limited warranty for this product. Refer to “Lucent Technologies Limited

Warranty and Limitation of Liability” in Appendix B of this book.

Ordering Information

The order number for this book is 518-456-163. To order additional books, call 1-800-457-1235 or 765-361-

5353. For information about ordering other system reference materials, replacement parts, accessories, and

other compatible equipment, refer to “Product Ordering Information” in Appendix B.

Support Telephone Number

If you need assistance when programming or using your system, contact your local Authorized Dealer or call

Lucent Technologies Technical Service Center at 1-800-628-2888. In the continental U.S., Lucent

Technologies provides a toll-free customer hotline 24 hours a day. Consultation charges may apply.

Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer.

Federal Communications

Commission (FCC)

Interference Information

References to FCC regulations are not applicable outside of the U.S.

Class A Compliance

This equipment, in the 5-Slot configuration and in the 2-Slot configuration with a 308EC

module or PARTNER MAIL VS, has been tested and found to comply with the limits for

a Class A digital device, pursuant to Part 15 of FCC rules.

These limits are designed to provide reasonable protection against harmful interference

when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instruction manuals, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause

harmful interference, in which case the user will have to correct the interference at his

or her own expense.

Class B Compliance

The Stand-alone PARTNER ACS processor module configuration and the 2-Slot

configuration using a 200, a 206, or a 400 module have been tested and found to

comply with the limits for a Class B digital device, pursuant to Part 15 of FCC rules.

These limits are designed to provide reasonable protection against harmful interference

when the equipment is operated in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instruction manuals, may cause harmful interference to radio

communications.

FCC Notification and Repair Information

This equipment is registered with the FCC in accordance with Part 68 of its rules. In

compliance with those rules, you are advised of the following:

Means of Connection: Connection to the telephone network shall be through a

standard network interface jack USOC RJ11C. These USOCs must be ordered from

your local telephone company.

FCC compliant line cords are provided with Line and Line/Extension Modules for

connecting to the telephone company provided USOC RJ11C jacks. Use only FCC

compliant line cords and jacks for these connections.

This equipment may not be used with party lines or coin telephone lines.

Notification to the Telephone Companies: Before connecting this equipment, you or

your equipment supplier must notify your local telephone company’s business office of

the following:

■The telephone number(s) you will be using with this equipment.

■The appropriate registration number and ringer equivalence number (REN)

which can be found on the right hand side of the control unit.

■The facility interface code, which is O2LS2.

You must also notify your local telephone company if and when this equipment is

permanently disconnected from the line(s).

REN Information: The REN is used to determine the quantity of devices which may be

connected to the same telephone line. Excessive RENs on the telephone line may

result in the devices not ringing in response to incoming call. In most, but not all areas,

the sum of RENs should not exceed five (5.0). To be certain of the number of devices

that may be connected to a line, as determined by the total RENs, contact the local

telephone company.

Repair Instructions: If you experience trouble because your equipment is

malfunctioning, the FCC requires that you disconnect the equipment from the network

and not use it until the problem has been corrected. Repairs to this equipment can only

be made by the manufacturer, its authorized agents, or by others who may be

authorized by the FCC. In the event repairs are needed on this equipment, please

contact your local Authorized Dealer or the Lucent Technologies Technical Service

Center at 1-800-628-2888. For warranty information, see Appendix B.

Rights of the Local Telephone Company: If this equipment causes harm to the

telephone network, the local telephone company may discontinue your service

temporarily. If possible, they will notify you in advance. But if advance notice is not

practical, you will be notified as soon as possible. You will also be advised of your right

to file a complaint with the FCC.

Your local telephone company may make changes in its facilities, equipment,

operations, or procedures that affect the proper functioning of this equipment. If they do,

you will be notified in advance to give you an opportunity to maintain uninterrupted

telephone service.

Hearing Aid Compatibility: All system phones are compatible with inductively coupled

hearing aids as prescribed by the FCC.

Industry Canada (IC) Notification and Repair Information

The Industry Canada (IC) label identifies certified equipment. This certification means

that the equipment meets certain telecommunications network protective, operational,

and safety requirements. The IC does not guarantee the equipment will operate to the

user’s satisfaction.

Before installing this equipment, users should ensure that is permissible to connect it to

the facilities of the local telecommunications company. The equipment must also be

installed using an acceptable method of connection. In some cases, the company’s

inside wiring for single-line individual service may be extended by means of a certified

connector assembly (telephone extension cord). The customer should be aware that

compliance with the above conditions may not prevent degradation of service in some

situations.

Repairs to certified equipment should be made by an authorized Canadian

maintenance facility designated by the supplier. Any repairs or alterations made by the

user to this equipment, or any equipment malfunctions, may give the

telecommunications company cause to request the user to disconnect the equipment.

Users, for their own protection, should ensure that the electrical ground connections of

the power utility, telephone lines, and internal metallic water pipe system, if present, are

connected. This precaution may be particularly important in rural areas.

!CAUTION:

Users should not attempt to make such connections themselves, but should

contact the appropriate electrical inspection authority or electrician, as

appropriate.

To prevent overloading, the Load Number (LN) assigned to each terminal device

denotes the percentage of the total load to be connected to a telephone loop used by

the device. The termination on a loop may consist of any combination of devices

subject only to the requirement that the total of the Load Numbers of all the devices

does not exceed 100.

IC Certification No: See the label on the side of the control unit.

CSA Certification No: LR 60486

Load No: 7

Renseignements sur la notification du ministère des

Industrie Canada et la réparation

L’étiquette du Ministère des Industrie Canada identifie le matériel homologué. Cette

étiquette certifie que le matériel est conformé à certaines normes de protection,

d’exploitation et de sécurité des réseaux de télécommunications. Le Ministère n’assure

toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder

aux installations de l’entreprise locale de télécommunication. Le matériel doit

également être installé en suivant une méthode acceptée. Dans certains cas, les fils

intérieurs de l’enterprise utilisés pour un service individuel à ligne unique peuvent être

prolongés au moyen d’un dispositif homologué de raccordement (cordon prolongateur

téléphonique interne). L’abonné ne doit pas oublier qu’il est possible que la conformité

aux conditions énoncées ci-dessus n’empêchent pas la dégradation du service dans

certaines situations. Actuellement, les entreprises de télécommunication ne permettent

pas que l’on raccorde leur matériel à des jacks d’abonné, sauf dans les cas précis

prévus pas les tarifs particuliers de ces entreprises.

Les réparations du matériel homologué doivent être effectuées par un centre

d’entretien canadien autorisé désigné par le fournisseur. La compagnie de

télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite

de réparations ou de modifications effectuées par l’utilisateur ou à cause d‘un mauvais

fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre

de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau

métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particulièrement

importante dans les régions rurales.

!AVERTISSEMENT:

L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir

recours à un service d’inspection des installations électriques, ou à un

lectricien,

selon le cas.

L’indice de charge (IC) assigné à chaque dispositif terminal, indique, pour éviter toute

surcharge, le pourcentage de la charge totale qui peut être raccordée a un circuit

téléphonique bouclé utilisé par ce dispositif. La terminaison du circuit boucié peut être

constituée de n’importe quelle combinaison de dispositifs, pourvu que la somme des

indices de charge de l’ensemble des dispositifs ne dépasse pas 100.

No d’homolagation: Voir l’étiquette sur le côté de l’unité de contrôle.

No de certification CSA: LR 60486

Indice de charge: 7

Contents

About This Guide ix

■Purpose ix

1 Overview 1-1

■Features and Capabilities 1-1

■System Components 1-4

■Auxiliary Equipment 1-17

2 Programming 2-1

■Overview 2-1

■Hardware Considerations 2-2

■Initial System Setup 2-4

■Changing Settings after Installation 2-7

■Changing Settings to Support

PBX or Centrex Services 2-11

■System Programming Options 2-12

■Using System Programming 2-20

■Upgrading the PARTNER ACS 2-25

■Telephone Programming Options 2-25

■Using Telephone Programming 2-30

3 Learning About Telephones 3-1

■System Telephones 3-1

■Standard Telephones 3-8

■Combination Extensions 3-12

■Using Telephones 3-13

Contents

4 Using Auxiliary Equipment 4-1

■Overview 4-1

■Answering Machines 4-4

■Auto Attendant 4-8

■Call Reporting Devices (SMDR) 4-9

■Contact Closure Devices 4-13

■Credit Card Scanners 4-15

■Fax Machines 4-16

■Modems 4-23

■Night Service with Auxiliary Equipment 4-26

■Voice Messaging Systems 4-28

5 Feature Reference 5-1

■Overview 5-1

■AA (Automated Attendant) Extensions (#607) 5-4

■Abbreviated Ringing (#305) 5-6

■Account Code Entry (F12) 5-7

■Allowed List Assignments (#408) 5-10

■Allowed Phone Number Lists (#407) 5-11

■Answering Calls 5-14

■Auto Dialing 5-17

■Automatic Daylight/Standard Times

(#126)—Release 3.0 or Later 5-20

■Automatic Extension Privacy (#304) 5-21

■Automatic Line Selection 5-23

■Automatic System Answer Button

(#111)—Release 2.0 or Later 5-25

■Automatic System Answer Delay

(#110)—Release 2.0 or Later 5-28

■Automatic System Answer Lines

(#204)—Release 2.0 or Later 5-30

■Automatic System Answer Mode

(#121)—Release 2.0 or Later 5-32

■Automatic System Answer Record/Playback

(I891)—Release 2.0 or Later 5-34

■Automatic VMS Cover (#310) 5-37

■Background Music (F19) 5-39

Contents

iii

■Backup Programming—Automatic (#123) 5-41

■Backup Programming—Manual (#124) 5-44

■Call Coverage

(F20,XX,XX)—Release 2.0 or Later 5-46

■Call Coverage Rings (#116)

—Release 2.0 only 5-50

■Call Coverage Rings (#320)

—Release 3.0 or Later 5-51

■Call Forwarding/Call Follow-Me (F11,XX,XX) 5-52

■Call Park 5-55

■Call Pickup (I6XX) 5-57

■Call Screening (F25)—Release 3.0 or Later 5-59

■Call Waiting (#316) 5-61

■Caller ID 5-63

■Caller ID Inspect (F17) 5-66

■Caller ID Log Answered Calls

(#317)—Release 2.0 or Later 5-68

■Caller ID Call Log Line Association

(#318)—Release 2.0 or Later 5-70

■Caller ID Call Logging and Dialing

(F23)—Release 2.0 or Later 5-72

■Caller ID Log All Calls

(#319)—Release 2.0 or Later 5-79

■Caller ID Name Display (F16) 5-81

■Caller ID Type (#122) 5-83

■Calling Group Extensions (#502) 5-85

■Conference Calls 5-87

■Conference Drop (F06) 5-89

■Contact Closure (F41 and F42) 5-90

■Contact Closure Group (#612) 5-92

■Contact Closure Operation Type (#613) 5-94

■Copy Settings (#399) 5-96

■Dial Mode (#201) 5-98

■Direct Extension Dial Button

(#113)—Release 2.0 or Later 5-99

■Direct Extension Dial Delay

(#112)—Release 2.0 or Later 5-102

■Direct Extension Dial Lines

(#205)—Release 2.0 or Later 5-104

■Direct Extension Dial Record/Playback

(I892)—Release 2.0 or Later 5-106

Contents

■Direct Line Pickup—Active Line (I68LL) 5-109

■Direct Line Pickup—Idle Line (I8LL) 5-111

■Disallowed List Assignments (#405) 5-113

■Disallowed Phone Number Lists (#404) 5-114

■Display 5-117

■Display Language (#303) 5-119

■Distinctive Ring (#308) 5-120

■Do Not Disturb (F01) 5-121

■Doorphone Alert Extensions (#606) 5-123

■Doorphone Extension (#604 and #605) 5-124

■Emergency Phone Number List (#406) 5-126

■Exclusive Hold (F02) 5-128

■Extension Name Display 5-130

■External Hotline (#311) 5-132

■Fax CNG Detection

(#505, Group 8)—Release 3.0 or Later 5-135

■Fax Machine Extensions (#601) 5-137

■Forced Account Code Entry (#307) 5-138

■Forced Account Code List (#409) 5-140

■Group Call Distribution (#206) 5-143

■Group Calling—Ring/Page (I7G/I*7G) 5-145

■Group Hunting—Ring/Voice Signal (I77G/I*77G) 5-149

■Group Pickup (I66G) 5-153

■Hold 5-155

■Hold Disconnect Time (#203) 5-157

■Hotline (#603) 5-159

■Hunt Group Extensions (#505) 5-161

■Intercom Dial Tone (#309) 5-164

■Joining Calls 5-165

■Last Number Redial (F05) 5-167

■Line Access Mode

(#313)—Release 2.0 or Later 5-169

■Line Access Restriction (#302) 5-171

■Line Assignment (#301) 5-173

■Line Coverage Extension (#208) 5-177

■Line Ringing 5-179

■Loudspeaker Paging (I70) 5-181

■Making Calls 5-183

■Manual Signaling (F13XX or F13*XX) 5-188

■Message Light Off (F10XX) 5-190

Contents

■Message Light On (F09XX) 5-192

■Music-on-Hold (#602) 5-194

■Music-on-Hold Volume (#614) 5-196

■Night Service Button (#503) 5-197

■Night Service Group Extensions (#504) 5-200

■Number of Lines (#104) 5-202

■Outgoing Call Restriction (#401) 5-204

■Outgoing Call Restriction Button (#114) 5-206

■Outside Conference Denial (#109) 5-209

■Personal Speed Dial Numbers 5-210

■Pickup Group Extensions (#501) 5-213

■Pool Access Restriction

(#315)— Release 2.0 or Later 5-215

■Pool Extension Assignment

(#314)—Release 2.0 or Later 5-217

■Pool Line Assignment

(#207)—Release 2.0 or Later 5-220

■Privacy (F07) 5-222

■Recall (F03) 5-224

■Recall Timer Duration (#107) 5-226

■Record-a-Call (F24)—Release 3.0 or Later 5-228

■Remote Administration Password (#730)

—Release 3.0 or Later 5-230

■Restore Programming (#125) 5-232

■Ring on Transfer (#119) 5-235

■Rotary Dialing Timeout (#108) 5-236

■Save Number Redial (F04) 5-237

■Send All Calls 5-239

■Simultaneous Paging (I*70) 5-241

■SMDR Output Format (#610) 5-243

■SMDR Record Type (#608) 5-245

■SMDR Talk Time (#611)—Release 2.0 or Later 5-247

■SMDR Top of Page (#609) 5-249

■Special Dialing Functions 5-250

■Star Code Dial Delay (#410) 5-252

■Station Lock (F21) 5-255

■Station Unlock (F22) 5-258

■System Date (#101) 5-259

■System Day (#102) Release 2.0 and Earlier 5-260

■System Password (#403) 5-261

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