Lexmark MarkVision Professional Manual de usuario

www.lexmark.com

MarkVision™ Professional

11.0

User’s Guide

June 2005

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,

registered in the United States and/or other countries.

740 West New Circle Road

Lexington, Kentucky 40550

Edition: June 2005

The following paragraph does not apply to any country where such provisions are inconsistent with

local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION "AS IS" WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE

IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some

states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement

may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to

the information herein; these changes will be incorporated in later editions. Improvements or changes in the

products or the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to

make these available in all countries in which it operates. Any reference to a product, program, or service is not

intended to state or imply that only that product, program, or service may be used. Any functionally equivalent

product, program, or service that does not infringe any existing intellectual property right may be used instead.

Evaluation and verification of operation in conjunction with other products, programs, or services, except those

expressly designated by the manufacturer, are the user’s responsibility.

Lexmark, Lexmark with diamond design, MarkNet, MarkVision, and Optra are trademarks of Lexmark

International, Inc., registered in the United States and/or other countries. MarkTrack and OptraImage are

trademarks of Lexmark International, Inc.

PCL® is a registered trademark of the Hewlett-Packard Company.

PostScript® is a registered trademark of Adobe Systems Incorporated.

All other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer

software and documentation developed exclusively at private expense.

Licensing Notice

This product contains software developed and copyrighted by Lexmark.

In addition, the product software may contain:

•Software licensed under the provisions of the GNU General Public License version 2 and/or the GNU

Lesser General Public License version 2.1

•Software licensed under other licenses

Click the title of the document you want to review:

•Third-party licenses

The third-party software covered by these third-party licenses is free software; you can redistribute it and/or

modify it under the terms of the licenses referenced above. These licenses do not provide you any rights to

Lexmark copyrighted software.

Software source code

This product includes software, JmDNS 0.2, developed and distributed by Arthur van Hoff and Ric Blair and

distributed according to the GNU Lesser General Public License, v2.1

(http://www.gnu.org/copyleft/lesser.txt). The sourcecode is available locally at:

-- Windows: <install dir>\MarkVision Server\granite\src\jmdns_src.zip

-- Linux/Mac: /usr/mv_pro/src/jmdns_src.zip

-- Novell: SYS:\LEXMARK\MVPS\SRC\JMDNS_SRC.ZIP

Contents

Chapter 1: Introduction to MarkVision Professional.................. 7

Introduction..................................................................................................... 7

Terms used in this document......................................................................... 8

What’s new in MarkVision Professional 11.0 ................................................. 8

MarkVision components................................................................................. 9

System requirements ................................................................................... 11

Chapter 2: Using MarkVision Professional................................ 17

Installing MarkVision Professional................................................................ 17

Getting started.............................................................................................. 29

Basics........................................................................................................... 32

Chapter 3: Configuring MarkVision Professional..................... 40

Adding and removing devices...................................................................... 40

Creating folders............................................................................................ 44

Using filters................................................................................................... 46

Creating user accounts and user groups ..................................................... 48

Assigning user privileges.............................................................................. 51

Chapter 4: MarkVision Professional Security ........................... 52

Adapter password conformance................................................................... 52

Confidential print job settings....................................................................... 54

Secure communication................................................................................. 56

Secure viewing of encrypted hard disk drives.............................................. 60

User authentication ...................................................................................... 60

Chapter 5: Managing devices ..................................................... 64

Finding the devices you want ...................................................................... 64

Contents

Creating custom views................................................................................. 65

Creating custom tables................................................................................. 65

Using device policies.................................................................................... 67

Scheduling tasks.......................................................................................... 68

Managing plug-ins........................................................................................ 69

Generic file download................................................................................... 70

Resource Management................................................................................ 71

Bookmark Management............................................................................... 73

Wireless print server support........................................................................ 77

Destination management ............................................................................. 78

Changing printer settings ............................................................................. 80

Checking printer status................................................................................. 80

Organizing devices ...................................................................................... 81

Viewing a print server embedded Web page ............................................... 82

Viewing all printers....................................................................................... 82

Creating maps.............................................................................................. 83

Monitoring printer supplies........................................................................... 84

Moving the MarkVision Server ..................................................................... 84

Flashing print servers................................................................................... 87

Formatting storage devices.......................................................................... 87

Print Permissions Technology...................................................................... 87

Queue management..................................................................................... 89

Chapter 6: MarkVision Messenger ............................................. 93

Installing MarkVision Messenger.................................................................. 93

How does MarkVision Messenger work?..................................................... 93

How do I use MarkVision Messenger?......................................................... 99

Chapter 7: Troubleshooting...................................................... 113

Problems with user accounts and account groups..................................... 113

Problems with network devices.................................................................. 115

Problems with MarkVision Messenger....................................................... 117

Problems with actions ................................................................................ 119

Miscellaneous problems............................................................................. 122

Contents

Chapter 8: Frequently Asked Questions.................................. 124

How do I get to the server after installing?................................................. 124

How do I discover printers?........................................................................ 125

Is IPX supported?....................................................................................... 126

Is there any way to speed up device discoveries?..................................... 126

What are the differences between the Application and the Web Client?... 127

What do the lines through some devices mean?....................................... 127

Why are some devices displayed in red text?............................................ 127

How do I create a filter and apply it to a folder?......................................... 128

What is MarkVision Messenger?................................................................ 129

How do you create actions?....................................................................... 130

Where is the README file?....................................................................... 131

How do I change the MarkVision Web Server port?.................................. 132

Where can I find additional Tivoli support for MarkVision? ........................ 132

Are sensitive files displayed when viewing encrypted hard disk drives?.... 133

Introduction to MarkVision Professional

1Introduction to MarkVision Professional

Introduction

MarkVisionTM Professional (MVP) is a Web-enabled device management utility designed for IT staff.

MarkVision works as a client-server application. The server component is responsible for discovering

and communicating with devices on the network and providing information about them to a client.

The client is then responsible for displaying information about the devices to a user and providing

them with an interface to manage those devices.

The ability to use MarkVision through a Web Client provides the convenience of accessing all of

MVP's management options from virtually any location. While MarkVision's built-in security

provisions help to prevent unauthorized access to devices on your network, an authorized user can

access an instance of the Web Client by connecting to the MarkVision Server through supported web

browsers. After logging on, all of the information being managed by MarkVision becomes instantly

available to authorized users anywhere with web access.

MarkVision's highly customizable format and various tasks also provide highly versatile options for

managing devices. You can configure MarkVision to display specific device information to see only

the information of interest to you. By using Quick Find or by creating Discovery Profiles, you can

quickly and efficiently locate specific devices on your network. Extensive Folders and Filters can then

be used to group devices based on one or multiple characteristics (such as color capability, input

capacity, and speed) or conditions (such as cover open, low toner, low paper, and paper jam).

The goal of MarkVision Professional is to provide the most comprehensive and efficient device

management capabilities available. Here are a few examples of what MarkVision can do:

MarkVision helps to:

•Quickly troubleshoot printing issues on the network and fix them before they become critical

and disruptive.

•Remotely perform printer and printer adapter maintenance and routine updates.

With MarkVision Professional, you can:

•Diagnose and fix printing problems using Quick Find to locate a specific device on the

network.

•Use extensive Filters to find and group devices based on one or more characteristics (such

as color capability, input capacity, speed, and multifunction capabilities) or conditions (such

as cover open, low toner, low paper, and paper jam).

•Configure settings on multiple devices simultaneously with customizable device policies.

Terms used in this document

•Display devices that meet predefined criteria (such as Toner Low) so you can fix problems

before they affect user productivity.

•Schedule time-intensive activities, such as company-wide device discovery or updating print

server firmware when network use is at a minimum.

•Prevent unauthorized access to devices on the network.

•Download plug-ins for additional device support at runtime.

Note: This book is written for administrators. To complete these tasks successfully, you

should have a working knowledge of your network hardware and software.

Terms used in this document

MarkVision Professional (also referred to as MarkVision or MVP) refers to the components that make

up MarkVision Professional: the MarkVision Server, the MarkVision Web Client, and the Web site

files that enable remote installation of MarkVision Professional.

MarkVision Web Client refers to MarkVision Professional running through a browser.

MarkVision Server refers to a server that collects data from network-attached printers and provides

information to MarkVision Clients.

Note: Within this document, printers and print servers are in some instances referred to

as "devices."

What’s new in MarkVision Professional 11.0

MarkVision Professional 11.0 includes several new features and enhancements to provide even

greater control of your network devices.

•Secure communication

MVP 11.0 provides the option to implement secure communication between the MarkVision

Server and devices that support the same security protocol, reducing the possibility of either

user information or device commands from being compromised when administrators work

with the devices over the network.

•Bookmark Management

The Bookmark Management feature lets a user save links or “bookmarks” in printer

permanent memory. These bookmarks point to printable documents that are stored on

remote servers or on the Internet, and can then be accessed through the printer operator

panel of a supported device. MVP’s Bookmark Management feature also allows a user to

organize bookmarks into folders and to protect access to bookmarks with a secure PIN

access number.

•Wireless device support

MVP 11.0 provides the capability to configure the wireless settings for the Lexmark™ N8050

wireless print server.

MarkVision components

•Confidential print job settings

New settings have been added to the General Settings (Printer) task for MVP 11.0 that help

protect confidential print jobs. The Confidential Print Job Expiration setting lets an

administrator set a specific time interval that a confidential print job will remain idle in a printer

queue before it is deleted. The Confidential Print Job Lockout setting lets an administrator set

the number of times that a PIN access number can be entered at the printer operator panel

when printing a confidential print job before the job is deleted.

•Device policy options

Several new device policy options have been added to the Device Policies Create/Manage

task to provide enhanced configuration capabilities for new MVP features including

Confidential Print Job Expiration, Confidential Print Job Lockout, and wireless device support.

•Expanded PIN access number range

The range of digits for PIN access numbers has been expanded from 1—6 to 0—9 for

supported tasks and devices.

•More supported devices

MarkVision Professional 11.0 supports even more devices. For a complete list of supported

devices, see Supported devices.

MarkVision components

The MarkVision Client

The MarkVision Client is a Java program that provides the user with an interface for managing

devices. The client can exist in two forms: as a standalone Java application or as a browser-based

Java applet.

MarkVision Client Application

The standalone application can be installed locally on a user’s workstation. MarkVision Client files

are then copied onto the user’s computer during the installation process.

MarkVision Web Client

The browser-based client is a version of the client that can be accessed through a supported web

browser by using the URL http://<yourserver>/markvision. If the MarkVision Server is not the

default server on your machine, you can use the URL http://<yourserver>:9180/markvision.

In order to run the Web Client, you must first enable your web browser to support Sun’s Java

Runtime Environment (JRE) by installing the Java plug-in.

Note: In Windows environments, the plug-in is provided and the user will automatically

be prompted to install it the first time they run the MarkVision Web Client. For

information on the Java plug-in software and to download available versions of the

MarkVision components

plug-inforUNIX and otherplatforms, go to: http://java.sun.com/products/plugin/

index.html.

The MarkVision Client application and the Web Client are essentially the same program. All

information that is being managed by the MarkVision Server is available to users of either the

application or Web Client. The only differences are that the application does not require installation of

the Java plug-in and may require less startup time because some files are stored locally on the

user’s workstation. However, anyone who does not run MarkVision Professional on a regular basis,

or who is not currently working from their workstation, should use the Web Client version of MVP. In

this case, there is no need to install any MarkVision files in order to use the client.

MarkVision Messenger

MarkVision Messenger works with MarkVision Professional to provide technicians with e-mail

notification or command line execution when a network printer triggers a pre-defined event (such as

Paper Tray Missing, Toner Low, and many more). The heart of MarkVision Messenger is a “service”

that runs inside the MarkVision Server. To use this service, the user creates “actions” using a

browser-based interface. Users can access MarkVision Messenger either by launching it from the

Action menu in the MVP application, or by using the URL http://<yourserver>/messenger in your

browser. For more information, see the MarkVision Messenger section of this User’s Guide.

MarkVision Server

The MarkVision Server is the engine that powers MarkVision. The MarkVision Server is the single

point of contact between an instance of the MarkVision Client and all of the devices that MVP

manages. The first time a client requests information, the MarkVision Server gathers the new

information from the device and stores it in a cache. Each subsequent request for the same

information is then retrieved from the cache. This saves valuable network resources by eliminating

redundant network traffic from duplicate requests.

The MarkVision Server also eliminates the complexity of talking to a wide variety of network devices.

Client programs only need to send a single protocol to the server, which in turn knows how to

communicate with the devices.

In order for the system architecture to work, at least one MarkVision Server must exist on a network.

It is possible to install multiple instances of the MarkVision Server on a network, however, a client

can only connect with one server at a time.

MarkVision Web Server

MarkVision Professional provides a web server for the browser-based components of the product

(MVP Web Client and MarkVision Messenger) as part of the MarkVision Professional package. The

MVP Web Server is automatically installed along with the MarkVision Server.

During installation, you are given the option to make the MarkVision web server the default server on

the machine. This allows the browser-based application to access the server from the standard port

(80), which requires no additional numbering in the URL. If this option is not selected, the MVP Web

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