Juniper RESIDENT CONSULTANT Manual de usuario

DATASHEET

The Resident Consultant provides organizations with the flexibility to use Juniper’s

expertise when and where it is needed to efficiently fill potential skills gaps, without

having to hire additional resources. Juniper experts will help assess current network

performance and recommend improvements to meet specific operational needs and

maintain your network in the most optimal manner.

Service Description

Juniper Networks Resident Consultants are available for annual or part-time onsite

engagements, providing highly customized network architecture and design assistance

to your organization. Bringing the most specialized skills in the industry to your company,

the Resident Consultant focuses on all technical aspects of your Juniper Networks

products. The Resident Consultant works daily with your staff at your location, becoming

intimately familiar with your unique processes and requirements, your network’s

specific configurations and challenges, and your staff’s strengths and limitations. Your

Resident Consultant helps you avoid many network issues before they arise, and is fully

prepared to help resolve issues as quickly as possible when they do occur. The Resident

Consultant assists with network design, deployment, and support process definition and

documentation, deployment and implementation of Juniper Networks equipment, and post

cutover activities for your network.

Typical Resident Consultant activities include:

• Troubleshooting the network’s design and architecture issues

• Analyzing network and device configurations

• Providing network design leadership; assisting in identifying and building solutions

• Testing product features and functionality

• Providing deployment guidance to ensure that implementations are consistent with

design specifications

• Providing informal workshops to transfer knowledge to engineering staff

• Applying industry best practices to the design, planning, and implementation of the

network

• Applying extensive industry experience to optimize network performance and

proactively analyze potential enhancements

• Evaluating technical specifications for interoperability

Product Overview

Whether your organization competes

in today’s highly competitive and

dynamic market or provides high value

public services, there is tremendous

pressure on your IT sta to continuously

adapt and scale your network so that

it realigns and evolves with business

initiatives. To accomplish this, sta

members must maintain their

expertise in a constantly growing list of

technologies and vendor products. The

ability to keep abreast of these rapidly

evolving technologies while attempting

to deploy new network capabilities

and resource-intensive network

adaptation can strain internal resources,

cause costly network downtime, and

impede time-to-value for your network

investment.

RESIDENT CONSULTANT

Table 1: Features and Beneﬁts

FEATURE FEATURE DESCRIPTION BENEFIT

Network troubleshooting and

architecture analysis

Assists your operations sta with hands-on technical

issues with Juniper Networks products and technologies,

as well as other equipment in your network.

• Minimizes downtime and reduces operational costs to

accelerate revenue generating activities

• Helps avoid end user service-level agreement (SLA)

penalties

Network design leadership Assists your engineering sta as they design new features

and functionality into your network, giving you access to

the most specialized skills in the industry dedicated to

network design.

Accelerates, extends, and optimizes the value of high-

performance networking

Testing of Juniper Networks

product features, functionality,

and interoperability

• Ensures that your Juniper Networks products integrate

and operate smoothly with equipment from other

vendors.

• Helps your organization introduce and take advantage

of new technologies and features.

• Helps accelerate restoration time and minimize

downtime.

• Accelerates deployment and availability of new services

and applications

• Speeds rollout of innovative and new ventures

Informal technical and product

workshops

Provides your sta and business users with informal and

onsite transfer of information.

• Accelerates readiness of employees, suppliers, and

partners

• Improves workforce productivity

Network optimization and

enhancement analysis

• Your Resident Consultant understands best practices

and will proactively prevent issues that other customers

have experienced.

• Your Resident Consultant will use knowledge of your

network to assist in optimized network design, support,

and operational issues.

• Delivers an unbeatable competitive advantage

• Optimizes the value of high-performance networking to

meet constantly evolving business environments

Table 2: Service Speciﬁcations

JUNIPER RESPONSIBILITIES CUSTOMER RESPONSIBILITIES

Juniper Networks will:

• Establish a scope of eort for the Resident Consultant to assist the

customer with network planning and implementation-related activities

• Recruit and place the appropriate Resident Consultant

The Resident Consultant will:

• Work onsite at your location

• Focus on network troubleshooting and operations support along with

network and conﬁguration analysis

• Provide design leadership

• Assist in testing Juniper Networks products, features, and functionality

• Apply industry recognized best practices to the design, planning, and

implementation of the network

• Conduct informal technical and product workshops with your internal

support teams

The customer will:

• Provide a suitable work environment for the Resident Consultant that

includes all required hardware, soware, and facilities access, qualiﬁed

personnel including project management, and supporting resources to

accomplish objectives deﬁned in the scope of work

• Provide access to the Internet, your network, and all required and

requested data needed to accomplish objectives deﬁned in the scope of

work

Juniper Networks Services and Support

Juniper Networks is the leader in performance-enabling services

and support, which are designed to accelerate, extend, and

optimize your high-performance network. Our services allow

you to bring revenue-generating capabilities online faster so

you can realize bigger productivity gains and faster rollouts of

new business models and ventures. At the same time, Juniper

Networks ensures operational excellence by optimizing your

network to maintain required levels of performance, reliability, and

availability. For more details, please visit www.juniper.net/us/en/

products-services.

Ordering Information

Juniper Networks Resident Consultant services can be ordered

using the part numbers listed in the table below. A statement of

work (SOW) will be established outlining the scope of effort to

be performed. A Juniper Care or Juniper Care Plus active support

contract is required before you can order this service.

PART NUMBER DESCRIPTION

PRO-RC-12MNT Resident Consultant – 12 Months

PRO-RC-PT* Resident Consultant – Part Time

*The part time Resident Consultant offering is available only within major

metropolitan areas, dependent on availability and customer requirements. Please

contact you Juniper Networks field sales manager or local Juniper Partner for

details.

About Juniper Networks

Juniper Networks, Inc. is the leader in high-performance

networking. Juniper offers a high-performance network

infrastructure that creates a responsive and trusted environment

for accelerating the deployment of services and applications

over a single network. This fuels high-performance businesses.

Additional information can be found at www.juniper.net.

1000323-002-EN Oct 2010

NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other

countries. All other trademarks, service marks, registered marks, or registered service marks are the property of

their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper

Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

EMEA Headquarters

Juniper Networks Ireland

Airside Business Park

Swords, County Dublin, Ireland

Phone: 35.31.8903.600

EMEA Sales: 00800.4586.4737

Fax: 35.31.8903.601

APAC Headquarters

Juniper Networks (Hong Kong)

26/F, Cityplaza One

1111 King’s Road

Taikoo Shing, Hong Kong

Phone: 852.2332.3636

Fax: 852.2574.7803

Corporate and Sales Headquarters

Juniper Networks, Inc.

1194 North Mathilda Avenue

Sunnyvale, CA 94089 USA

Phone: 888.JUNIPER (888.586.4737)

or 408.745.2000

Fax: 408.745.2100

www.juniper.net

Printed on recycled paper

To purchase Juniper Networks solutions,

please contact your Juniper Networks

representative at 1-866-298-6428 or

authorized reseller.

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