Intermec 761 Manual técnico

Upgrading the

Server Applications

Software v1.2

Instructions

ii Upgrading the Server Applications Software v1.2 Instructions

Intermec Technologies Corporation

Corporate Headquarters

6001 36th Ave. W.

Everett, WA 98203

U.S.A.

www.intermec.com

The information contained herein is proprietary and is provided solely for the purpose of allowing customers to operate

and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose

without written permission of Intermec.

Information and specifications contained in this document are subject to change without prior notice and do not

represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm,

EasyADC, EasyCoder, EasySet, Fingerprint, INCA (under license), i-gistics, Intellitag, Intellitag Gen2, JANUS,

LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing,

SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec

Technologies Corporation.

Throughout this manual, trademarked names may be used. Rather than put a trademark (™or ®) symbol in every

occurrence of a trademarked name, we state that we are using the names only in an editorial fashion, and to the benefit

of the trademark owner, with no intention of infringement.

There are U.S. and foreign patents pending.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States

and/or other countries.

Upgrading the Server Applications Software v1.2 Instructions iii

Contents

How These Instructions Are Organized ............................................................................... 5

Upgrading a Server Running Windows 2000....................................................................... 5

Upgrading a Server Running Windows Server 2003 ............................................................ 7

Troubleshooting .................................................................................................................. 9

iv Upgrading the Server Applications Software v1.2 Instructions

Upgrading the Server Applications Software v1.2 Instructions 5

How These Instructions Are Organized

Follow these instructions to use the Server Applications v1.2 Upgrade Kit

(P/N 203-759-001) to upgrade your Intermec Application Server to the

Server Applications Software v1.2.

Your Intermec Application Server must already be running either the

Microsoft®Windows®2000 operating system or the Windows Server

2003 operating system. The instructions differ for each operating system:

•For Windows 2000, see the next section, “Upgrading a Server Running

Windows 2000.”

•For Windows Server 2003, see “Upgrading a Server Running Windows

Server 2003” on page 7.

For troubleshooting information, see “Troubleshooting” on page 9.

Upgrading a Server Running Windows 2000

Follow these steps to upgrade your G4000A running Windows 2000 to

Server Applications Software v1.2.

To upgrade to Server Applications Software v1.2

1One of the new features of the Server Applications Software v1.2 is the

ability to run up to 300 simultaneous sessions on your server. If you

plan to run more than 127 simultaneous sessions on your G4000A, you

must upgrade the memory in your G4000A. Contact Intermec and

arrange for a service technician to upgrade the memory using the

DCS 30XD/G4000A Server Memory Upgrade Kit (P/N 203-761-001).

2Make sure you are not running G4000 software version 1.0 on your

G4000A by opening the G4000A home page and clicking About.

•If you are not running G4000 software version 1.0, continue with

Step 3.

•If you are running G4000 software version 1.0, you cannot continue

with this procedure. Instead, you must perform one of these tasks:

•Upgrade the G4000A with the Windows Server 2003 Upgrade Kit

(P/N 074372).

•Or, contact Intermec and arrange for a service technician to

reimage your G4000A with the Windows 2000 SAK Reimage Kit.

If you attempt to continue this upgrade procedure on a

G4000A running G4000 software version 1.0, the upgrade

will reformat the hard drive and then fail, leaving the

G4000A in a nonfunctioning state.

6 Upgrading the Server Applications Software v1.2 Instructions

3Attach a monitor, keyboard, and mouse to the G4000A.

4Connect the Ethernet port on the back of the G4000A to your Ethernet

network. For help, see “Installing the Intermec Application Server” in

Chapter 2 of the Intermec Application Server User’s Guide (P/N 072242).

If you do not connect the G4000A to the Ethernet network, the

installation will eventually fail.

5Make sure you have the Intermec Server Applications CD.

6Turn on the G4000A. The G4000A boots, and the Intermec logo

screen appears.

7If you are prompted to log in, press Ctrl-Alt-Del, enter

administrator as the user name, and enter intermec as the

password. You must type intermec in lowercase.

8Insert the Intermec Server Applications CD in the CD drive.

9The CD should launch automatically. If not, navigate to the CD and

open the setup file on the CD.

10 When you are prompted to uninstall the previous version, click Yes.

11 After the previous version has been uninstalled and the Microsoft SQL

Server has been installed, you are prompted to reboot. Click Yes.

12 If you are prompted to log in, press Ctrl-Alt-Del, enter

administrator as the user name, and enter intermec as the

password. You must type intermec in lowercase. The installation

continues automatically.

13 The installation wizard displays a screen with the message, “Welcome to

the InstallShield Wizard for Intermec Server Applications.” Select

G4000A from the list and click Next.

Note: If the installation appears to hang, see “Troubleshooting” on

page 9 for possible solutions.

14 At the last installation wizard screen, follow these steps:

aChoose to restart the Intermec Application Server now.

bClick Finish.

cWait for the G4000A to finish rebooting.

dRemove the Intermec Server Applications CD.

15 To log in, press Ctrl-Alt-Del, enter administrator as the user name,

and enter intermec as the password. You must type intermec in

lowercase.

Upgrading the Server Applications Software v1.2 Instructions 7

16 To verify that the software installed correctly, perform these two tests:

•Look at the desktop. The model appears on the right side of the

screen.

•Double-click the Intermec Gateway icon to open the home page in

Internet Explorer. If you are prompted to log in, enter

administrator as the user name and intermec as the password.

You must type intermec in lowercase. Click Back to Intermec

Application Server. Click About. Make sure the screen displays the

correct information for your Intermec Application Server.

Upgrading a Server Running Windows Server 2003

Follow these steps to upgrade your Intermec Application Server, running

Windows Server 2003, to Server Applications Software v1.2.

To upgrade to Server Applications Software v1.2

1One of the new features of the Server Applications Software v1.2 is the

ability to run up to 300 simultaneous sessions on your server. If you

plan to run more than 127 simultaneous sessions on your server, you

must upgrade the memory in your server. Contact Intermec and arrange

for a service technician to upgrade the memory using one of the kits

listed in the following table.

If You Have This Server Use This Kit

DCS 30XD DCS 30XD/G4000A Server Memory Upgrade Kit

(P/N 203-761-001)

G4000A DCS 30XD/G4000A Server Memory Upgrade Kit

(P/N 203-761-001)

G4000B G4000B to C Server Conversion Kit

(P/N 203-760-001)

2Attach a monitor, keyboard, and mouse to the Intermec Application

Server.

3Connect the Ethernet port on the back of the Intermec Application

Server to your Ethernet network. For help, see “Installing the Intermec

Application Server” in Chapter 2 of the Intermec Application Server

User’s Guide (P/N 072242).

If you do not connect the Intermec Application Server to the

Ethernet network, the installation will eventually fail.

4Make sure you have the Intermec Server Applications CD.

5Turn on the Intermec Application Server. The server boots, and the

Intermec logo screen appears.

8 Upgrading the Server Applications Software v1.2 Instructions

6If you are prompted to log in, press Ctrl-Alt-Del, enter

administrator as the user name, and enter intermec as the

password. You must type intermec in lowercase.

7Insert the Intermec Server Applications CD in the CD drive.

8The CD should launch automatically. If not, navigate to the CD and

open the setup file on the CD.

9When prompted to uninstall the previous version, click Yes. After the

previous version has been uninstalled, the Intermec Application Server

reboots.

10 If you are prompted to log in, press Ctrl-Alt-Del, enter

administrator as the user name, and enter intermec as the

password. You must type intermec in lowercase. The installation

continues automatically.

11 The installation wizard displays a screen with the message, “Welcome to

the InstallShield Wizard for Intermec Server Applications.” Select the

model of your Intermec Application Server from the list and click Next.

Note: If the installation appears to hang, see “Troubleshooting” on

page 9 for possible solutions.

12 At the last installation wizard screen, follow these steps:

aChoose to restart the Intermec Application Server now.

bClick Finish.

cWait for the Intermec Application Server to finish rebooting.

dRemove the Intermec Server Applications CD.

13 To log in, press Ctrl-Alt-Del, enter administrator as the user name,

and enter intermec as the password. You must type intermec in

lowercase.

14 To verify that the software installed correctly, perform these two tests:

•Look at the desktop. The model appears on the right side of the

screen.

•Double-click the Intermec Gateway icon to open the home page in

Internet Explorer. If you are prompted to log in, enter

administrator as the user name and intermec as the password.

You must type intermec in lowercase. Click Back to Intermec

Application Server. Click About. Make sure the screen displays the

correct information for your Intermec Application Server.

Upgrading the Server Applications Software v1.2 Instructions 9

Troubleshooting

Problem Solution

The upgrade fails. You are trying to upgrade a G4000A with Windows 2000 and

G4000 software version 1.0, which cannot be done. You must

perform one of these procedures instead:

•Upgrade your G4000A with the Windows Server 2003 Upgrade

Kit (P/N 074372).

•Contact Intermec and arrange for a service technician to reimage

your G4000A with the Windows 2000 SAK Reimage Kit.

“Please wait while setup adds the IDRS Device” If this message does not clear from the screen after 10 minutes, the

upgrade has failed.

You did not connect the Intermec Application Server to the

Ethernet network before you began the upgrade. You need to repeat

the entire upgrade from the beginning.

When the upgrade is complete, you try to open

the Intermec Gateway home page. You see an

error indicating that the page cannot be

displayed.

Follow these steps:

1In Internet Explorer, choose Tools > Internet Options. The

Internet Options screen appears.

2Click the Connections tab.

3Click the LAN Settings button. The Local Area Network (LAN)

Settings screen appears.

4Clear the Automatically detect settings check box.

5Clear the Use a proxy server for your LAN check box.

6Click OK to exit the Local Area Network (LAN) Settings screen.

7Click OK to exit the Internet Options screen.

8You must reboot the Intermec Application Server now.

When the upgrade is complete, you try to open

the Intermec Gateway home page. Part of the

home page appears, but it eventually times out

with ASP error 116.

Close all open instances of Internet Explorer, and then relaunch the

Intermec Gateway home page.

6001 36th Avenue West

Everett, Washington 98203

U.S.A.

tel 425.348.2600

fax 425.355.9551

www.intermec.com

Upgrading Server Application Software v1.2 Instructions

*931-007-001*

P/N 931-007-001

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