IBM NetVista Manual de usuario

System Board Replacement Information

Special Instructions for users of IBM

ClientSecuritySoftware Version 5.x

or earlier

IBM

Attention: Special Instructions to Servicer. Deliver this document to the customer

along with the serviced computer.

Attention: Special Instructions to Servicer. Deliver this document to the customer

along with the serviced computer.

First Edition (February 2003)

Special Instructions to Servicer: Deliver this document to the customer along with the serviced computer.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Preface ............................v

Important information ......................1

Restoring your encryption keys ...................1

Telephone technical support ....................1

©CopyrightIBMCorp.2003

Preface

This document contains important information for users of IBM

Client Security

Software. This document includes the following languages:

vEnglish

vArabic

vBrazilian Portuguese

vBulgarian

vCroatian

vCzech

vDanish

vDutch

vFinnish

vFrench

vGerman

vGreek

vHebrew

vHungarian

vItalian

vKorean

vNorwegian

vPolish

vPortuguese

vRomanian

vRussian

vSpanish

vSlovakian

vSlovenian

vSwedish

vTurkish

vJapanese

vSimplified Chinese

vTraditional Chinese

©CopyrightIBMCorp.2003

Importantinformation

Yoursystemboard,whichcontainsanIBMembeddedsecuritysubsystem,has

beenreplacedduringservicingofyourcomputer.Ifyouhavedoneallofthe

following,youwillnotbeabletologon:

vDownloadedandinstalledIBMClientSecuritySoftwareversion5.x orearlier

vEnabledtheIBMUserVerificationManager(UVM)securelogoninterface

vHad your systemboard replacedduringservicingofyour computer

Restoringyourencryptionkeys

TorestoreyoursecuritykeysandregainaccesstoyourIBMembeddedsecurity

subsystem,followthedirectionsonthehttp://www.pc.ibm.com/qtechinfo/MIGR-

46112.htmlWebsite.

Ifyourcomputerrequiresasecuritykeyrestoration,youwillnotbeableto

downloadtheutilityfromtheInternetusingtheservicedcomputer.Youmustuse

anothercomputertodownloadtherequiredutility.

Telephonetechnicalsupport

IfyoucannotuseanothercomputerorcannotaccesstheWebsitetodownloadthe

utility,calltheIBMHelpCenter

forfurtherassistance.AnIBMservice

representativewillguideyouthroughamanualrecoveryofyoursystem.Provide

referencecodeMIGR-46303 whenyoucontactaservicerepresentative.

For the support telephone number and support hours by country, refer to the

following table. If the number for your country or region is not listed, contact your

IBM reseller or IBM marketing representative. Response time may vary depending

on the number and nature of the calls received.

Support 24 hours a day, 7 days a week

Canada (Toronto only) 416-383-3344

Canada (all other) 1-800-565-3344

U.S.A. and Puerto Rico 1-800-772-2227

All other countries and regions Go to http://www.ibm.com/pc/support/, and

click Support Phone List.

ﺔﻤﻬﻣ تﺎﻣﻮﻠﻌﻣ

عﻮﻨﻟا ﻦﻣ ﻦﻣﻸﻟ ﻲﻋﺮﻓ مﺎﻈﻧﻰﻠﻋ يﻮﺘﺤﺗ ﻲﺘﻟاو ،ﻚﺑ صﺎﺨﻟا مﺎﻈﻨﻟا ﺔﺣﻮﻟIBMﺔﻧﺎﻴﺼﻟاﺔﻴﻠﻤﻋلﻼﺧﻪﻟاﺪﺒﺘﺳا ﻢﺗ ،ﺎﻬﺑ جرﺪﻣ

ﺐﺳﺎﺤﻟﺎﺑﺔﺻﺎﺨﻟا.ﺖﻤﻗﺪﻗ ﺖﻨآاذاﻞﻜﺑ،ﻲﻠﻳ ﺎﻤﻣلﺎﺼﺗﻻا ءﺪﺑﻦﻣ ﻦﻜﻤﺘﺗ ﻦﻠﻓ:

• ﺐﻴآﺮﺗوﻞﻴﻤﺤﺗﻢﺗIBMClient Security Softwareﺔﺨﺴﻨﻟا٥٫٠١مﺪﻗأوأ • لﺎﺼﺗاءﺪﺑ ﺔﻬﺟاوﺔﺣﺎﺗاﻢﺗUser Verification Manager (UVM)ﺔﻨﻣﻷا• ﻢﻬﺑ ﺔﺻﺎﺨﻟاتﺎﺒﺳﺎﺤﻠﻟ ﺔﻧﺎﻴﺼﻟاﺔﻴﻠﻤﻋلﻼﺧمﺎﻈﻨﻟا تﺎﺣﻮﻟ لاﺪﺒﺘﺳاﻢﺗ

ﻚﺑ ﺔﺻﺎﺨﻟا ﺮﻴﻔﺸﺘﻟاﺢﻴﺗﺎﻔﻣ عﺎﺟﺮﺘﺳا

ﺔﺻﺎﺨﻟاﻦﻣﻷا ﺢﻴﺗﺎﻔﻣ عﺎﺟﺮﺘﺳﻻعﻮﻨﻟا ﻦﻣ ﻦﻣﻸﻟ ﻲﻋﺮﻔﻟا مﺎﻈﻨﻟﺎﺑ لﺎﺼﺗﻻا ةدﺎﻌﺘﺳاو ﻚﺑIBMتﺎﻤﻴﻠﻌﺘﻟاﻊﺒﺗا ،جرﺪﻤﻟا

ﺔﻜﺒﺷﻊﻗﻮﻣﻰﻠﻋ ةدﻮﺟﻮﻤﻟاWeb http://www.pc.ibm.com/qtechinfo/MIGR-46112.html.

ﺮﺘﻧﻻا ﺔﻜﺒﺷﻦﻣ ﺔﻴﻧﺎﻜﻣﻻا ﻞﻴﻤﺤﺗﻦﻣ ﻦﻜﻤﺘﺗ ﻦﻠﻓ ،ﻦﻣﻷا ﺢﻴﺗﺎﻔﻤﻟ ةدﺎﻌﺘﺳاﺔﻴﻠﻤﻋﺐﻠﻄﺘﻳﻚﺑ صﺎﺨﻟا ﺐﺳﺎﺤﻟا نﺎآ اذاﺖﻧ

ﻪﺘﻧﺎﻴﺻ ﻢﺗ يﺬﻟا ﺐﺳﺎﺤﻟا ماﺪﺨﺘﺳﺎﺑ.ﺔﺑﻮﻠﻄﻤﻟاﺔﻴﻧﺎﻜﻣﻻا ﻞﻴﻤﺤﺘﻟﺮﺧﺁ ﺐﺳﺎﺣماﺪﺨﺘﺳا ﺐﺠﻳ.

نﻮﻔﻴﻠﺘﻟا لﻼﺧ ﻦﻣ ﻲﻨﻔﻟاﻢﻋﺪﻟا

ﺮﻴﻏﺖﻨآاذاﺔﻜﺒﺷﻊﻗﻮﻤﺑلﺎﺼﺗﻻا ﻦﻣ ﻦﻜﻤﺘﺗ ﻻوأ ﺮﺧﺁ ﺐﺳﺎﺣماﺪﺨﺘﺳا ﻰﻠﻋ ردﺎﻗWebبﻞﺼﺗا،ﺔﻴﻧﺎﻜﻣﻻا ﻞﻴﻤﺤﺘﻟIBMHelpCenterةﺪﻋﺎﺴﻤﻟا ﻦﻣ ﺪﻳﺰﻤﻟا ﻰﻠﻋ لﻮﺼﺤﻠﻟ.ﺔآﺮﺷ ﺔﻣﺪﺧﻞﺜﻤﻣمﻮﻘﻴﺳIBMﺔﻳوﺪﻳةدﺎﻌﺘﺳﺎﺑ مﺎﻴﻘﻠﻟ ﻚﻬﻴﺟﻮﺘﺑ

ﻚﺑ صﺎﺨﻟا مﺎﻈﻨﻠﻟ.ﻲﻌﺟﺮﻤﻟا دﻮﻜﻟا ﺔﺣﺎﺗﺎﺑ ﻢﻗMIGR-46303ﺔﻣﺪﺨﻟاﻞﺜﻤﻤﺑ لﺎﺼﺗﻻا ﺪﻨﻋ.

الوﺪﺠﻟا ﻰﻟا ﻊﺟرا ،ﺪﻠﺑ ﻞﻜﻟ ﺎﻬﻴﻓ ﻢﻋﺪﻟا ﻢﻳﺪﻘﺗ ﻢﺘﻳ ﻲﺘﻟا تﺎﻋﺎﺴﻟاو ﻢﻋﺪﻟا تﺎﻧﻮﻔﻠﺗ مﺎﻗرأ ﺔﻓﺮﻌﻤﻟﻲﻟﺎﺘﻟ.ﺪﻠﺒﻟا نﻮﻔﻴﻠﺗ ﻢﻗر نﺎآ اذا

ﺔآﺮﺷ عزﻮﻤﺑ ﻞﺼﺗا ،ﻒﺸﻜﻟا اﺬه ﻲﻓ نوﺪﻣ ﺮﻴﻏ ﻚﺑ صﺎﺨﻟا ﻢﻴﻠﻗﻻا وأIBMتﺎﻌﻴﺒﻣ ﻞﺜﻤﻣ وأIBMﻚﺑ صﺎﺨﻟا.ﺖﻗﻮﻟا

ﺎﻬﻟﺎﺒﻘﺘﺳا ﻢﺘﻳ ﻲﺘﻟا تﺎﻤﻟﺎﻜﻤﻟا ﺔﻴﻋﻮﻧو دﺪﻌﻟ ﺎﻘﺒﻃ ﻒﻠﺘﺨﻳ ﺪﻗ دﺮﻟا ﺔﻴﻠﻤﻋ ﻪﻗﺮﻐﺘﺴﺗ يﺬﻟا.

ﻢﻋﺪﻟا٢٤،مﻮﻴﻟا ﻲﻓ ﺔﻋﺎﺳ٧عﻮﺒﺳﻷا ﻲﻓ مﺎﻳأ

416-383-3344 اﺪﻨآ)ﻂﻘﻓ ﻮﺘﻧورﻮﺗ(

1-800-565-3344 اﺪﻨآ)ىﺮﺧﻷا دﻼﺒﻟا ﻞآ(

1-800-772-2227 ﻮﻜﻳرﻮﺗرﻮﺑو ﺔﻴﻜﻳﺮﻣﻷا ةﺪﺤﺘﻤﻟا تﺎﻳﻻﻮﻟا

ﻰﻟا ﺐهذاhttp://www.ibm.com/pc/support/،

ﻰﻠﻋ ﻂﻐﺿاوSupport Phone List.

ىﺮﺧﻷا ﻢﻴﻟﺎﻗﻷاو دﻼﺒﻟا ﻞآ

Informações Importantes

Sua placa-mãe, que contém um subsistema de segurança embutido IBM, foi

substituída durante arevisão de seu computador.Se você fez todos os seguintes,

não será possível efetuar logon:

vTransferiu por download einstalou oIBM Client Security Software versão 5.x

ou anterior

vAtivou ainterface de logon segura do IBM UVM (User Verification Manager)

vSubstituiu as placas-mãe durante arevisão dos computadores.

Restaurando suas Chaves Criptografadas

Para restaurar suas chaves de segurança erecuperar oacesso ao seu subsistema

de segurança embutido IBM, siga as instruções no Web site

http://www.pc.ibm.com/qtechinfo/MIGR-46112.html.

Se seu computador requer arestauração de sua chave de segurança, não será

possível fazer download do utilitário apartir da Internet, utilizando ocomputador

revisado. Énecessário utilizar outro computador para fazer download do utilitário

requerido.

Suporte Técnico por Telefone

Se você não pode utilizar outro computador ou não pode acessar oWeb site para

fazer download do utilitário, entre em contato com oIBM HelpCenter(R) para obter

assistência adicional. Um representante de serviços IBM oorientará através de

uma recuperação manual de seu sistema. Forneça o código de referência

MIGR-46303 ao entrar em contato com um representante de serviços.

Para obter onúmero de telefone eos horários do suporte por país, consulte a

tabela a seguir. Se o número de seu país ou região não estiver listado, entre em

contato com seu revendedor IBM ou com o representante de marketing IBM. O

tempo de resposta pode variar dependendo do número e da natureza das

chamadas recebidas.

Suporte 24 horas por dia, 7 dias por semana

Canadá (Apenas Toronto) 416-383-3344

Canadá (todas as outras) 1-800-565-3344

Estados Unidos e Porto Rico 1-800-772-2227

Todos os outros países e regiões Vá para http://www.ibm.com/pc/support/ e

clique em Support Phone List.

Важнаинформация

Дъннатавиплатка,коятосъдържав раденаIBMзащитнаподсистема,е

подмененаприобслужванетонакомпютърави.Акостеизпълниливсякоот

следните,нямадаможетедавлезете:

vИзте лянеиинсталираненаIBMClientSecuritySoftwareверсия5.x или

по-нова

vАктивираненаIBMUserVerificationManager(UVM)интерфейсзазащитено

влизане

vЗамянанадъннитеплаткиприобслужваненакомпютритеим

Възстановяваненаключоветевизакриптиране

ЗадавъзстановитезащитнитесиключовеидаполучитеотноводостъпдоIBM

в раденатазащитнаподсистема,следвайтеупътваниятана

http://www.pc.ibm.com/qtechinfo/MIGR-46112.htmlWebсайта.

Акокомпютърътвисенуждаеотвъзстановяваненазащитенключ,нямада

можетедаизте литепомощнатапро рамаотInternetпосредствомобслужвания

компютър.Трябвадаизползватедру компютързаизте лянетонанужната

помощнапро рама.

ехническаподдръжкапотелефона

Аконеможетедаизползватедру компютърилидадости нетедоWebсайта,

задаизте литепомощнатапро рама,обадетесенаIBMHelpCenter(R)за

по-нататъшносъдействие.ПредставителнасервизанаIBMщевисъдейства

приръчнотовъзтсановяваненасистематави.Оси уретекодзасправка

MIGR-46303,ко атосесвързватеспредставителянасервиза.

За телефонния номер за поддръжка и работното време според страна,

направете справка в следната таблица. Ако за вашата страна или ре ион не е

посочен телефонен номер, свържете се с вашия IBM дистрибутор или IBM

маркетин ов представител. Възможно е времето за реакция да варира според

номера и естеството на получените обаждания.

Поддръжка 24 в денонощие, 7 дни в седмицата

Канада (само за Торонто) 416-383-3344

Канада (всички останали) 1-800-565-3344

САЩ и Пуерто Рико 1-800-772-2227

Всички останали страни и ре иони Идете на http://www.ibm.com/pc/support/ и

щракнете на Support Phone List.

Važneinformacije

Vašasistemskaploča,kojausebisadržizaštitnipodsistemkojijeugradioIBM,je

zamijenjenazavrijemeservisiranjavašegračunala.Akostenapravilisveod

sljedećeg,nećetesemoćiprijaviti:

vSpuštenajeiinstaliranaIBMClientSecuritySoftwareverzija5.x iliranija

vOmogućenojeIBMUserVerificationManager(UVM)sučeljezasigurnuprijavu

vSistemskepločesuzamijenjenezavrijemeservisiranjanjihovihračunala

Vraćanjevašihključevazašifriranje

DabivratilivašesigurnosneključeveiponovnodobilipristupdoIBMugraenog

zaštitnogpodsistema,slijediteuputenaWebstranici

http://www.pc.ibm.com/qtechinfo/MIGR-46112.html.

Akovašeračunalozahtijevavraćanjesigurnosnogključa,nećetemoćispustiti

pomoćniprogramsInternetapomoćuservisiranogračunala.Morateupotrebitidrugo

računalozaspuštanjetraženogpomoćnogprograma.

Telefonskatehničkapodrška

AkonemožetekoristitidrugoračunaloilinemožetepristupitidoWebstraniceza

spuštanjepomoćnogprograma,nazoviteIBMHelpCenter(R)radidaljnjepomoći.

PredstavnikIBMservisaćevasuputitikakodaručnoobnovitevašsistem.Pripremite

referentnikodMIGR-46303 kadkontaktiratepredstavnikaservisa.

Za broj telefona za podršku i radno vrijeme u pojedinim zemljama, pogledajte

sljedeću tablicu. Ako broj za vašu zemlju nije ispisan, kontaktirajte vašeg IBM

prodavača ili IBM marketing predstavnika. Vrijeme odgovora će zavisiti o broju i

prirodi primljenih poziva.

Podrška 24 sata dnevno, 7 dana tjedno

Kanada (samo Toronto) 416-383-3344

Kanada (sve ostalo) 1-800-565-3344

SAD i Portoriko 1-800-772-2227

Sve druge zemlje i regije Otiite na http://www.ibm.com/pc/support/ i

kliknite na Popis telefona za podršku.

Důležitéinformace

Vrámciopravypočítačebylavyměněnazákladnídeska,kteráobsahujespolečností

IBMvestavěnýbezpečnostnísubsystém.Pokudseprovedlovšedleseznamu

uvedenéhodále,nebudetesemocipřihlásit:

vstaženíainstalacesoftwaruIBMClientSecuritySoftwareverze5.x nebo

předchozí

vpovoleníbezpečnostníhorozhranípropřihlášeníIBMUserVerificationManager

(UVM)

vběhemopravypočítačůbylyvyměněnyzákladnídesky

Obnovašifrovacíchklíčů

Návod,jakobnovitbezpečnostníklíčeaznovuzískatpřístupkvestavěnému

bezpečnostnímusystémunaleznetenawebovéstránce:

http://www.pc.ibm.com/qtechinfo/MIGR-46112.html.

Pokudpočítačvyžadujeobnovubezpečnostníhoklíče,nebudetesimocistáhnout

obslužnýprogramzinternetupomocíopravenéhopočítače.Kestažení

požadovanéhoobslužnéhoprogramubudetemusetpoužítjinýpočítač.

Technickápodporapotelefonu

Pokudnemátekdispozicijinýpočítačanebopokudjewebovástránkaprostažení

obslužnéhoprogramunedostupná,požádejteopodporunaIBMHelpCenter(R).

ServisnípracovníkIBMvámpomůžesobnovousystému.Servisnímupracovníkovi

sděltereferenčníkódMIGR-46303.

Telefonní čísla technické podpory a doby pro volání pro jednotlivé země jsou

uvedeny v následující tabulce. Není-li číslo pro vaši zemi či region uvedeno, obraťte

se na svého prodejce nebo reprezentanta firmy IBM. Doba odezvy se může lišit

v závislosti na počtu a povaze příchozích hovorů.

Podpora 24 hodin denně, 7 dnů týdně

Kanada (pouze Toronto) 416-383-3344

Kanada (ostatní) 1-800-565-3344

USA a Portoriko 1-800-772-2227

Všechny ostatní země a regiony Telefonní seznam s kontakty pro podporu

naleznete na webové stránce

http://www.ibm.com/pc/support/, když

klepnete na Support Phone List.

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