IBM Totalstorage 326 Manual de servicio

IBM TotalStorage

™

Network Attached Storage 300

Model 326

User’s Reference

Release 2.5

GA27-4276-02



Note

Before using this information and the product it supports, be sure to read the general information in “Appendix A. Notices” on

page 127.

First Edition (June 2002)

This edition applies to Release 2.5 of the IBM 5195 TotalStorage Network Attached Storage 300 (Model 326, product

number 5195–326) and to all subsequent releases and modifications until otherwise indicated in new editions.

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with IBM Corp.

Contents

Figures ...........................vii

Tables ............................ix

About this book ........................xi

Who should read this book .....................xi

Frequently used terms ......................xi

Publications ..........................xi

Descriptions of the Model 326 publications ..............xii

Hardcopy publications shipped with the Model 326 ...........xii

Related publications ......................xii

Web sites ...........................xii

Chapter 1. Introduction ......................1

Roadmap for setting up and configuring the Model 326 ..........3

Cluster setup requirements .....................6

Chapter 2. Configuration and administration tools ...........9

Using a keyboard, monitor, and mouse for setup and configuration ......9

Summary of configuration and administration tools ............9

Terminal Services and the IBM NAS Administration Console ........12

Installing Terminal Services ...................12

Connecting to the desktop through Terminal Services..........12

IBM NAS Administration console .................13

Determining who is using the network-attached storage .........13

IBM Advanced Appliance Configuration Utility..............13

Initial network adapter selection and connection to the IAACU ......14

IAACU Agent ........................15

IAACU Console........................15

Universal Manageability Services ..................21

System requirements .....................21

Starting UM Services .....................22

Windows 2000 for Network Attached Storage..............23

Telnet Server support ......................24

SNMP support .........................24

Chapter 3. Getting started ....................25

Methods for setting up the Model 326 ................25

Installing the IBM Advanced Appliance Configuration Utility........25

Accessing Universal Manageability Services .............26

Initial setup and configuration ...................26

Setting the date and time ....................27

Setting up the network .....................27

Chapter 4. Setting up storage ...................29

Direct-managed method for managing the 5191 RAID Storage Controller . . . 29

Starting Enterprise Management ..................31

Starting Subsystem Management ..................32

Changing storage-subsystem host type ...............32

Renaming storage subsystems ..................32

Creating arrays and logical drives .................32

Creating arrays and LUNs under the Storage Manager Application .....32

Expanding the LUN ......................33

Formatting the logical drives ...................35

Chapter 5. Completing networking, clustering, and storage access setup 37

Networking setup ........................37

Configuring the interconnect (private) network adapter .........37

Configuring the public local area connection .............38

Verifying network connectivity and names resolution ..........39

Checking or changing the network binding order ...........39

Joining a node to a domain ....................40

Cluster setup .........................40

Configuring clusters .......................41

Configuring cluster state and properties ...............41

Setting up cluster resource balancing ...............42

Setting up failover .......................42

Creating users ........................43

Defining UNIX users and groups .................43

Creating clustered file shares (CIFS and NFS) ............47

Powering off and powering on the Model 326.............49

Recovering from a corrupted Quorum drive .............50

Before you add software ... ....................51

Chapter 6. Managing and protecting the network and storage ......53

IBM Director ..........................53

Dependencies ........................54

Hardware requirements .....................54

Director extensions ......................55

Naming conventions ......................55

Web-based access ......................55

Disaster recovery .......................56

Software distribution ......................56

Real-time diagnostics .....................57

Rack Manager and inventory enhancements .............57

Dynamic NAS groups .....................58

NAS Web UI task .......................58

Electronic Service Agent (eSA) ..................58

Predictive Failure Analysis....................59

For more information......................59

NAS Backup Assistant ......................59

Restoring using the NT Backup panel ...............60

Persistent Images ........................61

Global Settings ........................62

Volume Settings .......................62

Persistent Images .......................62

Schedules .........................63

Restore Persistent Images ...................64

Disaster Recovery.......................64

Granting user access to persistent image files ............68

PSM notes .........................68

Microsoft Services for UNIX and NFS Support .............72

Configuring Server for NFS ...................73

Antivirus protection .......................75

Chapter 7. Managing adapters and controllers ............77

Managing Fibre Channel host bus adapters ..............77

Enabling communication between system management adapters ......78

Enabling ISMP to RSA communication on a single machine .......80

iv Model 326 User’s Reference

Using the ISMP and RSA ....................80

Enabling Ethernet adapter teaming .................81

Intel adapters ........................81

Alacritech 10/100 Quad-Port Ethernet adapter ............82

PRO/1000 XT Server adapter ..................83

Adding a second IBM 5191 RAID Storage Controller Model 0RU ......83

RAID mirroring .........................84

Memory notes .........................84

Adding more engine memory to increase performance .........84

Using the Recovery CD-ROM if you have added more processor memory 84

Chapter 8. Troubleshooting....................85

IBM 5187 Network Attached Storage Model 6RZ ............85

Engine diagnostic tools overview .................85

Identifying problems using LEDs .................86

Engine troubleshooting charts..................89

Power problems .......................91

Recovering BIOS .......................92

Replacing the battery .....................93

Adapter troubleshooting and diagnostics ...............96

Troubleshooting the integrated Ethernet adapter ...........96

Troubleshooting the Gigabit Ethernet SX adapter ...........100

Troubleshooting the Alacritech 10/100 Quad-Port Ethernet adapter ....101

Troubleshooting the PRO/1000 XT Server adapter ..........102

Troubleshooting the ServeRAID-4Lx ...............103

Troubleshooting the SCSI HVD 3570 adapter ............107

Testing the Fibre Channel host adapter with FAStT MSJ ........108

Testing the Integrated System Management Processor .........109

Testing the Remote Supervisor Adapter ..............110

Testing SCSI adapters .....................111

IBM 3534 Fibre Channel Hub Model 1RU...............111

Hub diagnostics .......................112

IBM 5191 RAID Storage Controller Model 0RU (storage controller) .....113

Replacing hot-swap drives ...................116

IBM 5192 Storage Unit Model 0RU (storage unit) ............118

Chapter 9. Using the Recovery and Supplementary CDs ........123

Using the Recovery Enablement Diskette and Recovery CD ........123

Using the Supplementary CD ...................125

Appendix A. Notices ......................127

Trademarks..........................128

Appendix B. Getting help, service, and information ..........129

Service support ........................129

Before you call for service ....................130

Getting customer support and service ................130

Getting help online: www.ibm.com/storage/support ..........130

Getting help by telephone ...................131

Appendix C. Purchasing additional services ............133

Warranty and repair services ...................133

Appendix D. Engine POST and diagnostic program messages .....135

Power-on self-test (POST) ....................135

POST beep code descriptions ..................135

Contents v

POST beep codes ......................137

POST error messages.....................140

Event/error logs .......................145

Diagnostic program messages...................145

Text messages .......................146

Starting the diagnostic programs .................146

Viewing the test log......................148

Diagnostic error message tables .................148

Appendix E. Setup procedures and diagnostics for the Fibre Channel Hub 155

General information.......................155

Isolating a system fault ....................155

Removing power .......................155

Service actions for error messages ................155

Setting up partnering with the 3534 Fibre-managed hubs .........155

Setting IP Address of Fibre Hub and Fibre Switch ...........156

Running diagnostics on the hub ..................157

Attaching to the serial port while the hub is off ............157

Attaching to the serial port while the hub is on ............158

Running diagnostics from a Telnet session on the Ethernet .......158

Diagnostic tests during POST ..................158

Diagnostic commands ......................159

Diagnostic command descriptions .................160

Error messages ........................165

Action codes and recommended actions ..............165

Diagnostic error message formats ................165

Error message tables .....................165

Appendix F. Fast!UTIL options ..................171

Configuration settings ......................171

Host adapter settings .....................171

Selectable boot settings ....................172

Restore default settings ....................172

Raw NVRAM data ......................172

Advanced adapter settings ...................172

Extended Firmware Settings ..................174

Scan Fibre Channel Devices ...................175

Fibre Disk Utility ........................175

Loopback Data Test ......................176

Select Host Adapter ......................176

Appendix G. Customer Replaceable Unit (CRU) list ..........177

Appendix H. Adapter placement tables...............181

Glossary of terms and abbreviations ...............203

Index ............................221

vi Model 326 User’s Reference

Figures

1. File share dependencies ............................47

2. Diagnostics panel LEDs ............................88

3. Boot block jumper location ...........................93

4. Battery removal ...............................95

5. Battery replacement..............................95

viii Model 326 User’s Reference

Tables

1. Networking information worksheet for the public connection ...............7

2. Summary of configuration and administration tools for the Model 326 ...........10

3. Example of local area connection names and network adapter IP addresses .........39

4. Persistent image global settings .........................62

5. Persistent image volume settings .........................62

6. ISMP compared to the RSA ...........................79

7. Power supply LEDs ..............................87

8. Descriptions of light-path diagnostics LEDs .....................89

9. Engine troubleshooting symptoms and actions ....................90

10. Power error messages.............................91

11. Integrated Ethernet adapter troubleshooting chart ...................97

12. 10/100 PCI Ethernet adapter troubleshooting chart ..................98

13. Gigabit Ethernet SX adapter troubleshooting chart ..................100

14. Alacritech 10/100 Quad-Port Ethernet adapter LED definitions..............101

15. PRO/1000 XT Server adapter troubleshooting chart .................102

16. ServeRAID-4Lx problems and actions.......................106

17. SCSI HVD 3570 adapter troubleshooting chart ...................108

18. HUB front panel LED status indicators ......................111

19. Hub POST tests...............................112

20. Hub offline and online tests ..........................113

21. Storage controller troubleshooting ........................113

22. Storage unit troubleshooting table ........................118

23. Supplementary CD directories .........................126

24. IBM Web sites for help, services, and information ..................129

25. POST beep codes ..............................137

26. POST no-beep codes ............................139

27. POST error messages ............................140

28. Diagnostic error messages...........................148

29. Hub POST diagnostic tests ..........................158

30. Hub action codes ..............................165

31. Hub diagnostic error messages .........................166

32. Hub system error messages ..........................169

33. Host adapter settings .............................171

34. Advanced adapter settings ...........................172

35. Extended firmware settings ..........................174

36. RIO operation modes.............................174

37. Connection options .............................174

38. 5186-36U Rack ...............................177

39. 5197–6RZ Engine ..............................177

40. 5191–0RU RAID Storage Controller .......................178

41. 5192–0RU Storage Unit ............................178

42. 3534–1RUHub...............................179

43. One-adapter configuration ...........................181

44. Two-adapter configuration ...........................181

45. Three-adapter configuration ..........................182

46. Four-adapter configuration ...........................184

47. Five-adapter configuration ...........................189

xModel 326 User’s Reference

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