Human Touch Robotic Massage iJoy2400 Manual de usuario

troubleshooting guide Robotic Massage® Chair

iJoy

2400

iJoy

January 6, 2012

Please forward any questions or comments regarding this Troubleshooting Guide to

[email protected].

iJoy-2400 Troubleshooting Guide 1

iJoy-2400 Troubleshooting

This Troubleshooting Guide walks you step-by-step through the

diagnosis of iJoy-2400 customer problems. It is important to follow

these steps carefully, to ensure that the problem is diagnosed

correctly, and therefore the appropriate repair action is taken.

Assembly Issues

The backrest reclines but will not incline.

This condition may occur if the chair has been stored below room

temperature, and should self-correct after 48 hours at room

temperature. To speed up this process, recline and incline the chair

several times (pushing the backrest upward when inclining); the chair

should then operate normally.

The power switch will not turn on.

If the power switch cannot be set to On, it is because the child safety

lock is set incorrectly. Set the child safety lock on the power panel to

the Unlock position, then turn the power switch to On.

Getting Started

1. Turn the power switch on the left-hand side of the chair to Off, wait

approximately five seconds, then turn it back On.

2. Check whether any remote control LEDs light. If not, see "Power"

on page 2.

2iJoy-2400 Troubleshooting Guide

3. Choose from the following:

Power

Step 1: Check the power and remote control cables

Verify that the power cord connections to the power panel are secure,

and that the cord is not damaged. If any of the power panel components

is damaged, replace the power panel.

IMPORTANT

When replacing the power panel, remove the serial number

sticker from the existing power panel and attach it to the new

power panel. The serial number is necessary for product

support.

Step 2: Check the wall outlet

Plug a different device into the AC outlet into which the chair is plugged.

If the device does not work (is not receiving power), the AC outlet is

most likely not working. Plug the chair into a different AC outlet to verify

that it receives power.

Step 3: Replace the AC outlet fuse

The AC outlet fuse is located on the power panel.

To Troubleshoot This

Issue Do the following:

My remote control is

not working

Power to remote has already been verified

therefore:

• If a remote LED does not light when you

press it, but the function it controls works,

replace the remote control assembly.

• If a remote LED lights when you press it, but

the function it controls does not work,

replace the massage mechanism.

My chair is not

massaging properly

If the Rolling, Kneading, Percussion or

Compression massage is not working, or is

making a loud noise, replace the massage

mechanism.

My backrest won’t

recline/incline

• If there is tension when you pull the recline

handle, replace the backrest actuator

cylinder.

• If there is no tension when you pull the

recline handle, there is a problem with the

recline cable. Replace the chair.

iJoy-2400 Troubleshooting Guide 3

To check the fuse:

1. Turn the power switch to OFF and unplug the chair from the wall

outlet.

2. Using a small screwdriver or a coin, turn the fuse holder (located on

the power panel) approximately 1/8 turn counter-clockwise.

The fuse holder pops slightly out.

3. If the fuse is blown (looks black), replace it with a new fuse of the

same value.

4. Reinsert the fuse holder into the power panel, then turn it 1/8 turn

clockwise to secure it.

5. Plug the chair back into the wall outlet and turn it on.

6. Verify that the chair is now receiving power.

Step 4: If the chair is still not receiving power, replace the

PCB box

Human Touch, LLC

3030 Walnut Ave.

Long Beach, CA 90807

www.humantouch.com

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