Huawei HG659 Manual de usuario

Get your ‘Ultra Broadband ready’

gateway up and running

Let’s go

Equipment Check 2

Getting Started 3

Setting Up Fibre Broadband 4

Setting Up VDSL2 Broadband 5

Setting Up ADSL Broadband 6

Connect Your Computer 7

Connect To Power 7

Connect To Broadband 8

Connect To WiFi (Wireless Networking) 9

Connect To WiFi Using WPS Enabled Devices (Optional) 10

Securing Your Gateway 11

Factory Reset 12

Advanced Settings 13

Problems? 13

Important Tips 14

teLeCoM

BUsINess

gAteWAY

ULtRA BRoADBAND

ReADY

CoNteNts

2 3

1 x Huawei HG659 Gateway

1 x ADSL

Cable (grey)

1 x Voice

Cable (grey)

1 x VDSL2

Cable (black)

1 x LAN Ethernet

Cable (Yellow)

1 x Fibre Ethernet

Cable (blue)

To set up your internet connection, you’ll initially need to use a computer

(Windows or Mac) with an Ethernet port and web browser, and connected by

the yellow Ethernet cable to a LAN port in the Gateway. Your gateway needs

to be within reach of the phone socket for ADSL or VDSL broadband services,

or the optical network termination point for ﬁbre broadband services.

Once you’ve established your internet connection, you’ll then be able to set

up a wireless WiFi (wireless) network and connect wirelessly to that network.

Important: If you are running an alternative DHCP server on your network, contact

your IT support specialist before progressing.(DHCP is enabled by default on the

Gateway and this will conﬂict with your existing DHCP server).

2.1 BROADBAND SERVICE AUTO CONFIGURATION

The HG659 Gateway automatically conﬁgures itself to the active connection type it

discovers – ADSL, VDSL2, Fibre or via USB Mobile Broadband T-Stick.*

Should you change connection type at any time, simply reboot your gateway

and it will connect to the new service without altering your gateway settings.

1 x Power Supply

1 x User Guide

Get your ‘Ultra Broadband ready’

gateway up and running

LET

’

S GO

1 x Safety Information

Let’s check everything is here. You should have:

1. eQUIPMeNt CHeCK 2. gettINg stARteD

2 x ADSL Filters

Only for use with ADSL broadband connection

* The HG659 supports a range of SparkUSB mobile broadband T-Sticks. By using

a mobile broadband connection through this gateway, you will incur charges on your

mobile broadband plan not covered by your business or ﬁxed line broadband plan.

A list of SparkT-Sticks supported by the HG659 can be found at

http://www.spark.co.nz/business/ourproducts/broadband/modem/

4 5

If you have an ADSL or VDSL broadband connection, skip this step.

To receive a ﬁbre broadband service, your premises must have a ﬁbre cable connection.

To set up your ﬁbre broadband connection you must use a computer with an

ethernet port and a web browser. Due to the length of the cables supplied, you must

set up close to the ﬁbre optical network termination (or ONT) point. Once your ﬁbre

broadband is working, you can unplug the ethernet cable and use the Gateway’s

wireless (WiFi) network.

Connect one end of the blue tipped Fibre Ethernet Cable into the blue WAN port

in the Gateway and the other end into the port labelled GE1 in the Fibre ONT

(Chorus Fibre ONT illustrated).

When complete, skip to step 6.

Fibre Company ONT

Fibre

Ethernet Cable

If you have an ADSL or ﬁbre broadband connection, skip this step.

To receive a VDSL2 broadband service you must have a VDSL Splitter installed by a

technician as part of your connection agreement

To set up your VDSL2 broadband connection you must use a computer with an

ethernet port and a web browser. Due to the length of the cables supplied, you must

set up close to the VDSL2 connection point. Once broadband is working you can

unplug the ethernet cable and use the Gateway’s wireless (WiFi) network.

Connect the VDSL2 cable to the DSL port on the Gateway and the VDSL2

connection point.

Note: the small connector (RJ11) should go into the DSL port in the Gateway

and the large connector (RJ45) should go into the VDSL2 connection point.

When complete skip to step 6.

Dedicated VDSL2 connection point (RJ45)

VDSL2 cable

Large connector (RJ45)

Small connector (RJ11)

3. settINg UP FIBRe BRoADBAND 4. settINg UP VDsL2 BRoADBAND

GE2POTS1 POTS2 RESET GE1 GE3 GE4 POWER

6 7

If you have a VDSL or ﬁbre broadband connection, skip this step.

ADSL ﬁlters are required for every phone socket in use, including phone lines, faxes,

EFTPOS terminals or digital TV decoders. Filters remove interference on your phone

lines and improve your broadband service.

a. Connect the ADSL ﬁlter to the phone socket.

b. If you use a telephone, fax machine or TV decoder etc. at the same phone socket,

connect that device into the ADSL ﬁlter socket marked PHONE.

c. Connect the ADSL cable into the ADSL ﬁlter socket marked ADSL.

d. Connect the other end of the ADSL cable into the Gateway port marked DSL.

a. Connect the yellow Ethernet cable into LAN port number 1 (LAN1) in the

back of the Gateway.

b. Connect the other end of the ethernet cable into the ethernet port on

your computer.

Look for this symbol on your computer if you are not sure.

a. Plug in the power supply to

the electrical power socket.

Plug the other end of the

power cable into the power

socket in the Gateway.

b. Ensure the power is turned

on at the wall, and push in the

ON/OFF button on the back of

the Gateway to turn the Gateway on.

5. settINg UP ADsL BRoADBAND 6. CoNNeCt YoUR CoMPUteR

7. CoNNeCt to PoWeR

On/Oﬀ

If you use 4 or more phone sockets in your business, have a monitored security or

medical alarm, Sparkstrongly recommend you have an ADSL Splitter installed by a

technician.

Call Sparkon0800BUSINESS(28746377)toarrangeinstallationortoordermore ADSLfilters.

8 9

Please wait up to 5 minutes for the Gateway to establish a broadband connection.

Your Gateway lights will tell you when the connection is working correctly.

If the Power light is oﬀ – check Step 7.

The WAN light should be solid GREEN not blinking.

The INTERNET light should be GREEN and blinking.

The LAN1 light should be GREEN and blinking.

When the Gateway lights are correct, open a web browser on your computer

such as Internet Explorer, Safari, Firefox or Chrome. If your connection is working

you will see a valid web page and be able to surf the internet.

If not, restart your computer, open an internet browser and try again.

If after 5 minutes the WAN light is oﬀ or ﬂashing:

yCheck Step 3 if you have a ﬁbre connection

yCheck Step 4 if you have a VDSL2 connection

yCheck Step 5 if you have an ADSL connection

If the LAN1 light is oﬀ – check Step 6. Ensure the ethernet cable is correctly

connected to the ethernet port of your computer, and a LAN port on your Gateway.

If the WAN light remains oﬀ or ﬂashing, or if you continue to experience problems, call our

Broadband Helpdesk on 0800 BUSINESS (2874 6377).

Before you begin, ensure you can connect to the internet using the Ethernet connection.

Your Gateway has a WiFi network ready to use out of the box. Your Gateway has a

unique SSID (or Network Name) and WLAN Key (or Wireless Password or Key) to make

connecting using WiFi easy. These details are found on the information label on the rear

of the Gateway.

The HG659 gateway uses both the 2.4Ghz and 5Ghz public wavelength bands to

transit radio signals between the gateway and WiFi enabled devices. If you have a

device (eg. a premium smartphone/tablet/computer) that displays the 5G network

option when searching for WiFi networks, you can connect to the 5G band at a

higher speed than the 2.4Ghz band.

The WiFi network is designed to provide a strong level of network security. To keep

your network secure, keep your SSID/WLAN Key out of public view.

9. CoNNeCt to WIFI

(WIReLess NetWoRKINg)

8. CoNNeCt to BRoADBAND

10 11

10. CoNNeCt to WIFI UsINg WPs

eNABLeD DeVICes (oPtIoNAL)

This Gateway supports WPS (WiFi Protected Set-Up) which is a quick method

of connecting a WPS enabled device to the Gateway. The connecting device must

support WPS and have wireless turned on. Check your device manual or the

manufacturer’s website to conﬁrm WPS support.

To connect, press the WPS button on the side of the Gateway for at least 2 seconds and

within 2 minutes, press the WPS button on the connecting device. The WPS button will

be a physical button on a device like a printer, or virtual such as a software button on a

computer, mobile phone or tablet.

The two devices will establish a connection and the Gateway will recognise the

wireless device.

This WiFi connection will remain until the Gateway is factory reset or until the WiFi

password is customised.

WPS button

To connect a wireless enabled device (computer, tablet, mobile phone etc) using the

default SSID and WLAN Key, complete the following steps:

1. Use your device’s network connection manager or wizard to search for your WiFi

network. If you are not sure how to do this, refer to the help function for your

device’s operating system, or the manufacturer’s website or help desk.

If the device connection manager allows you to save your SSID and WLAN Key

details then do so. Otherwise you may have to repeat these steps each time

you connect.

5. On your device open a web browser such as Internet Explorer, Safari, Firefox or

Chrome. If the a web page loads correctly and you can surf the internet, you are

connected to your WiFi network.

2. Find and select your wireless SSID.Example: Telecom-T23456

3. When prompted enter yourWLAN Key. Example: TT73H9VSK7

12 13

11. seCURINg YoUR gAteWAY

The most eﬀective method to keep your Gateway secure is to keep your Gateway

and WiFi password details in a safe place and protect against unauthorised physical

access to your Gateway.

Your Gateway settings are password protected with an administrator login.

The default username = admin

The default password = admin

Open a web browser, type 192.168.1.254 into the address bar and press Enter.This

will take you to the User Interface.

1. Enter the Username and Password and click on Login

2. Click on Maintain then click on Account Management

3. Click Edit next to ‘user’

4. Enter the current password (default: admin)

5. Enter and conﬁrm the new password then click Save

The next time you want to change your Gateway settings you must log in using your

unique password.

Note: If you forget your Administrator password you will need to reset the Gateway to

factory default, (see step 12).

12. FACtoRY Reset

WARNING! A factory reset restores the Gateway to the default settings –

all remembered WiFi connections and any user customisations are erased.

Most users should only perform a factory reset when you are directed to

by the broadband helpdesk.

To factory reset your Gateway, do the following:

1. While the Gateway is turned on, insert a paper clip into the Reset hole in the back,

press down for 8 to 10 seconds, then release.

2. The Gateway will reset and then restart. This can take up to 5 minutes.

3. After a factory reset, you must manually reconnect each WiFi device and redo

any customisations.

Sparkrecommends you create a unique password to protect access to your

Gateway. To do this, you need to use the Gateway’s User Interface:

14 15

If you have any diﬃculties you can:

Call our Business Broadband helpdesk on 0800 BUSINESS (2874 6377).

14. PRoBLeMs?

To access advanced features or to customise the Gateway, open a web browser

and type 192.168.1.254 into the address bar and press enter to access the

Gateway interface.

If you need to open port 25 to support a mail server connected to your Gateway, call

our Business Broadband helpdesk on 0800 BUSINESS (2874 6377)

13. ADVANCeD settINgs 15. IMPoRtANt tIPs

yWhen starting up the Gateway do not press any buttons. Wait for a broadband

connection to be established ﬁrst.

yMany issues with a broadband connection can be resolved by turning the Gateway

oﬀ for 30 seconds, then on again. It can take up to 5 minutes for the connection

to re-establish.

yCustomers with computers running Microsoft Windows should reboot their

computers at the same time they reboot their Gateway.

yOperate the Gateway on a ﬂat surface and ensure the Gateway is not covered

by anything and has adequate ventilation at all times.

yADSL broadband customers should:

yNot use telephone extension cables with the Gateway as these cause speed

and stability problems.

yUse the ADSL ﬁlters supplied with this Gateway when setting up as old ﬁlters

can cause speed and stability problems.

yIf you want to network additional devices using the ethernet LAN ports, you will

require one ethernet cable for each device.

yDense obstacles such as walls, ﬂoors, ceilings, hot water cylinders,

aquariums etc. limit WiFi performance and range.

yDo not place the Gateway near electronic devices such as microwave ovens,

cordless phones or wireless transmitters like baby or room monitors.

yDo not place the Gateway in an enclosed space such as a cupboard, under

or behind a desk or large item of furniture.

yTo beneﬁt from the speed oﬀered by the 802.11n standard, it is recommended

to connect using 802.11n wireless devices only. Connecting older 802.11b

or 802.11g wireless devices may slow down the speed of your whole

WiFi network.

yIf you have WiFi coverage issues, you can opt to purchase products such

as WiFi range extenders.

yWhere possible place your Gateway up high for better WiFi performance.

For speciﬁc help on advanced settings, visit our website

http://www.spark.co.nz/business/ourproducts/broadband/modem/ for a

detailed PDF user guide and information including step-by-step tutorials.

Visit our website www.spark.co.nz/business/bbguides for a wide range of help

topics including step-by-step tutorials. WiFi signal strength and range is dependent on physical and environmental factors

outside of Spark’s control. The following tips will help you optimise

your WiFi signal:

TEL0935 02/2014

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