HP StorageWorks Modular Smart Array 500 System Manual

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM

HP StorageWorks Modular Smart Array 500

System

Maintenance and Service Guide

(formerly Smart Array Cluster Storage System)

October 2003 (Fourth Edition)

Part Number 251850-004

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM

Microsoft®, Windows®, and Windows NT® are trademarks of Microsoft Corporation in the U.S. and other

countries.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The

information in this document is provided “as is” without warranty of any kind and is subject to change without

notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such

products. Nothing herein should be construed as constituting an additional warranty.

HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide

October 2003 (Fourth Edition)

Part Number 251850-004

HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide iii

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM

Contents

About This Guide

Audience Assumptions..................................................................................................................................v

Technician Notes...........................................................................................................................................v

Where to Go for Additional Help.................................................................................................................vi

Telephone Numbers...............................................................................................................................vi

Chapter 1

Illustrated Parts Catalog

Mechanical and System Components........................................................................................................ 1-1

Chapter 2

Removal and Replacement Procedures

Safety Considerations................................................................................................................................ 2-1

Preventing Electrostatic Discharge ..................................................................................................... 2-1

Rack Warnings and Cautions.............................................................................................................. 2-2

Device Warnings and Cautions........................................................................................................... 2-2

Weight Warning.................................................................................................................................. 2-3

System Power Down ................................................................................................................................. 2-4

Hard Drive Blank ...................................................................................................................................... 2-4

Hot-Plug SCSI Hard Drive........................................................................................................................ 2-5

Universal Hot-Plug Tape Drive................................................................................................................. 2-7

Bezel Blank ............................................................................................................................................... 2-8

HP StorageWorks Modular Smart Array 500 Controller .......................................................................... 2-9

Battery-Backed Cache Module................................................................................................................ 2-10

Blower ..................................................................................................................................................... 2-11

Hot-Plug Power Supply........................................................................................................................... 2-12

2-Port and 4-Port Shared Storage Modules ............................................................................................. 2-14

Interconnect Blank .................................................................................................................................. 2-15

Power Button/LED Assembly ................................................................................................................. 2-16

MSA500 System Chassis and Backplane................................................................................................ 2-17

Chapter 3

Diagnostic Tools

Server Utilities........................................................................................................................................... 3-1

ROM Upgrades.......................................................................................................................................... 3-2

Array Diagnostics Utility .......................................................................................................................... 3-2

Array Configuration Utility....................................................................................................................... 3-2

NetWare Online Array Configuration Utility (CPQONLIN).................................................................... 3-3

Contents

iv HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM

Chapter 4

Component Identification

Front Panel Components............................................................................................................................4-1

Enclosure LEDs .........................................................................................................................................4-2

Rear Panel Components.............................................................................................................................4-3

Power Supply/Blower Assembly LEDs.....................................................................................................4-3

2-Port Shared Storage Module Components..............................................................................................4-4

2-Port Shared Storage Module LEDs.........................................................................................................4-5

4-Port Shared Storage Module Components..............................................................................................4-6

4-Port Shared Storage Module LEDs.........................................................................................................4-7

Controller Components..............................................................................................................................4-8

Controller Display ...............................................................................................................................4-8

Controller LEDs ..................................................................................................................................4-9

SCSI IDs ..................................................................................................................................................4-11

Hot-Plug SCSI Hard Drive LEDs ............................................................................................................4-12

Hot-Plug SCSI Hard Drive LED Combinations ......................................................................................4-12

Chapter 5

Specifications

System Unit Specification..........................................................................................................................5-1

Memory......................................................................................................................................................5-2

2-Port and 4-Port Shared Storage Modules................................................................................................5-2

Hot-Plug AC Power Supply.......................................................................................................................5-3

Hot-Plug DC Power Supply.......................................................................................................................5-3

Index

HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide v

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM

About This Guide

This maintenance and service guide can be used for reference when servicing the HP

StorageWorks Modular Smart Array 500 system.

WARNING: To reduce the risk of personal injury from electric shock and hazardous

energy levels, only authorized service technicians should attempt to repair this

equipment. Improper repairs can create conditions that are hazardous.

Audience Assumptions

This guide is for service technicians. HP assumes you are qualified in the servicing of

computer equipment and trained in recognizing hazard in products with hazardous energy

levels and are familiar with weight and stability precautions for rack installations.

Technician Notes

WARNING: Only authorized technicians trained by HP should attempt to repair this

equipment. All troubleshooting and repair procedures are detailed to allow only

subassembly/module-level repair. Because of the complexity of the individual boards

and subassemblies, no one should attempt to make repairs at the component level or

to make modifications to any printed wiring board. Improper repairs can create a safety

hazard.

WARNING: To reduce the risk of personal injury from electric shock and hazardous

energy levels, do not exceed the level of repairs specified in these procedures.

Because of the complexity of the individual boards and subassemblies, do not attempt

to make repairs at the component level or to make modifications to any printed wiring

board. Improper repairs can create conditions that are hazardous.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Disconnect power from the system by unplugging all power cords from the power

supplies.

• Do not disable the power cord grounding plug. The grounding plug is an important

safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily

accessible at all times.

About This Guide

vi HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of

clearance at the front and back of the system.

CAUTION: The equipment is designed to be electrically grounded (earthed). To ensure

proper operation, plug the AC power cord into a properly grounded AC outlet only.

NOTE: Any indications of component replacement or printed wiring board modifications may void any

warranty.

Where to Go for Additional Help

In addition to this guide, the following information sources are available:

• HP StorageWorks Modular Smart Array 500 System User Guide

• HP StorageWorks Modular Smart Array 500 System Hardware Configuration and

Installation Poster

• HP StorageWorks Modular Smart Array 500 Controller Installation Instructions

• HP DC Power Supply Option Installation Instructions

• HP 4-Port Shared Storage Module Option Installation Instructions

• Operating System and Drivers Manual Installation Guide

• Documentation CD

• Service Quick Reference Guide

• Service training guides

• Service advisories and bulletins

• QuickFind information services

• Insight Manager software

Telephone Numbers

For the name of the nearest HP authorized reseller:

• In the United States, call 1-800-345-1518.

• In Canada, call 1-800-263-5868.

For HP technical support:

• In the United States and Canada, call 1-800-652-6672.

• Outside the United States and Canada, refer to

www.hp.com

HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide 1-1

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:55 AM

Illustrated Parts Catalog

Mechanical and System Components

Illustrated Parts Catalog

1-2 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:55 AM

Table 1-1: Mechanical and System Components

Item Description Spare Part Number

Mechanical Components

1 Chassis, 4U, with backplane 229198-001

2 Bezel blank 229208-001

3 Interconnect blank 229200-001

System Components

4 AC power supply assembly, 499 W 212398-001

5 Blower 123482-001

Boards

6 2-Port Shared Storage Module for HP StorageWorks Modular Smart Array 500

system

229205-001

7 Controller 229202-001

8 Power button/LED assembly 229201-001

9 Cache module, DIMM, SDRAM, 128 MB, with battery * 171387-001

Miscellaneous

10 AC power cord * 187335-001

11 Return kit * 249670-001

Options

12 4-Port Shared Storage Module for MSA500 system * 300867-001

13 DC power supply, -48 V * 243791-001

14 Cache module, DIMM, SDRAM, 256 MB, with battery * 262012-001

15 Universal hard drive, 1-inch * 177986-001

16 Universal Hot-Plug Tape drives *

a) AIT, 50/100-GB capacity

b) AIT, 35/70-GB capacity

c) DDS-4, 20/40-GB capacity

190716-001

218575-002

230203-001

17 M-Series Rack Rail option * 314635-001

*Not shown

HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide 2-1

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM

Removal and Replacement Procedures

To service the MSA500 system, you may need the following tools:

• Flat-blade screwdriver

• From the SmartStart CD:

— Advanced Diagnostics Utility (ADU)

— ROM Update Utility

Safety Considerations

Before performing service procedures, review all the safety information.

Preventing Electrostatic Discharge

To prevent damaging the system, be aware of the precautions you need to follow when

setting up the system or handling parts. A discharge of static electricity from a finger or other

conductor may damage system boards or other static-sensitive devices. This type of damage

may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free

workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Removal and Replacement Procedures

2-2 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide

HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM

Rack Warnings and Cautions

WARNING: Because the rack allows stacking of computer components on a vertical

rather than horizontal plane, be sure that precautions have been taken to provide for

rack stability and safety. It is important to follow these precautions providing for rack

stability and safety, and to protect both personnel and property. Heed all cautions and

warnings throughout the installation instructions provided with the device.

WARNING: To reduce the risk of personal injury or damage to the equipment:

• Observe local occupational safety requirements and guidelines for heavy

equipment handling.

• Obtain adequate assistance to lift and stabilize the product during installation or

removal.

• Always load the heaviest item first, and load the rack from the bottom up. This

makes the rack bottom-heavy and helps prevent the rack from becoming unstable.

• Extend the leveling jacks to the floor.

• Rest the full weight of the rack on the leveling jacks.

• Attach the stabilizing feet to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Fully extend the bottom stabilizers on the equipment. Be sure that the equipment is

properly supported/braced when installing options and boards.

• Be sure that the rack is adequately stabilized before extending a component

outside the rack. Extend only one component at a time. A rack may become

unstable if more than one component is extended for any reason.

• Do not attempt to move a fully loaded equipment rack. Remove equipment from the

rack before moving the rack.

• At least two people are needed to safely unload the rack from the pallet. An empty

42U rack weighs 115 kg (253 lb), is over 2.1m (7 ft) tall, and may become unstable

when being moved on its casters. Do not stand in front of the rack as it rolls down

the ramp from the pallet; handle it from the sides. Stabilize the device by keeping

the unit on the rails.

Device Warnings and Cautions

Before installing a system, be sure that you understand the following warnings and cautions.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe

all warnings and cautions throughout this chapter.

WARNING: Do not exceed the level of repair specified in the procedures in the product

documentation. All troubleshooting and repair procedures are detailed to allow only

subassembly or module-level repair. Because of the complexity of the individual

boards and subassemblies, do not attempt to make repairs at the component level or to

make modifications to any printed wiring board. Improper repairs can create a safety

hazard.

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