HP Kayak XU700 Manual de usuario

Working

Comfort

TopTools

for Desktops 3.0

Agent

Implementation

Guide



How to Use This Guide

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Cross Reference

Post Installation Considera

Changes in the BIOS

BIOS Upgrading in Mul

Using ConfigTools or

Using ProtectTools

Notice

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About This Guide

HP TopTools is a PC management application based on Desktop

Management Interface (DMI) standards. These standards, defined by

the Desktop Management Task Force (DMTF) committee of which

Hewlett-Packard was a cofounder, have now been adopted by all

leading manufacturers of desktop computer systems.

You should use this guide to learn how to implement HP TopTools for

Desktops 3.0 Agent client software package and associated

management tools in your desktop management environment. This

guide covers HP Vectra PCs, HP Kayak PC Workstations, and HP

OmniBooks.

This guide also includes sections describing TopTools 2.5 consoles.

Who This Guide Is For

This guide is for network managers and administrators, and other

Information Systems and Information Technology staff with

responsibilities for desktop management. The guide provides

information on how to implement TopTools in the desktop management

environment.

The guide assumes a high level of knowledge with regard to operating

systems and software installation procedures.

On Windows®NT®systems you will need Administrator privileges to be

able to install TopTools software.

Contents

How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Who This Guide Is For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1 Introducing Desktop Management

HP's Desktop Management Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . 12

Managing HP PCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

TopTools 3.0 Console, Device Manager and Client PCs . . . . . . . . . . 14

System Requirements for TopTools for Desktops 3.0 Agent . . . . . . . . . . 15

System Requirements for TopTools for Desktops Device Manager and Con-

sole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

TopTools 2.5x with HP OpenView or

Other Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2 Obtaining TopTools Installation Software

What Are the Main Types of TopTools Installation? . . . . . . . . . . . . . 20

What’s in a TopTools for Desktops 3.0 Agent Package? . . . . . . . . . . 21

Where to Find the TopTools Installation Software . . . . . . . . . . . . . . 22

Documentation Provided With TopTools for Desktops 3.0 Agent. . 22

Downloading the Console or Client Software

from the HP Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Extracting the Installation Software . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing the TopTools Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3 Installation Recommendations and Guidelines

Things You Should Consider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Implementing TopTools for Desktops 3.0 Agent on a Large Scale . . . . . 28

Upgrading from a Previous Version of TopTools . . . . . . . . . . . . . . . . . . . 28

Changes in the BIOS Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Character Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Creating the DMI Database File (SLDB.DMI) . . . . . . . . . . . . . . . . . . . . . 29

Installing TopTools 2.5 Console and Client Software

on the Same PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4 Installing TopTools Software

Installing TopTools for Desktops 3.0 Agent

on Client PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Interactive Installation of TopTools for Desktops 3.0 Agent. . . . . . . . . . 32

Installing TopTools for Desktops 3.0 Agent Software in Batch Mode . . 34

The Installation Section [SetupInstall] . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

The Action Section [Action] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

The General Information Section [GeneralInfo]. . . . . . . . . . . . . . . . . . . . 36

Post Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Installing TopTools for Desktops 3.0 Device Manager . . . . . . . . . . 38

English 7

Installing TopTools 2.5 as a Console

For OpenView NNM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Installing the TopTools 2.5 Console Software

(Running SETUP.EXE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Post Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Running TopTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Installing TopTools 2.5 as a Console For OpenView

Professional Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Post Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Running TopTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Installing the SMS MIF Generator (SMSWIN.EXE) -

HP TopTools and Microsoft SMS Integration. . . . . . . . . . . . . . . . . . . 42

Microsoft Systems Management Server (SMS) . . . . . . . . . . . . . . . . . . . . 42

Enhancements to Standard SMS Inventory Agent. . . . . . . . . . . . . . . . . . 43

Installing SMS Integration on the Client HP PC. . . . . . . . . . . . . . . . . . . . 44

Customizing the HP SMS MIF Generator . . . . . . . . . . . . . . . . . . . . . . . . . 44

Running TopTools from the SMS Console . . . . . . . . . . . . . . . . . . . . . . . . 49

Installing HP Icons into the SMS Console. . . . . . . . . . . . . . . . . . . . . . . . . 51

Check the README.TXT file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Notes on the SMS Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Installing the OpenView Professional Suite and

SMS Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Files Used for the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Installing TopTools for Unicenter TNG. . . . . . . . . . . . . . . . . . . . . . . . 56

5 Post Installation Configuration Considerations and Guidelines

Check the README.TXT File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

An Introduction to the Facilities Provided by

TopTools for Desktops 3.0 Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

McAfee VirusScan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

HP SoftPowerDown Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Changes to the BIOS on TopTools 2.5 Console . . . . . . . . . . . . . . . . 60

BIOS Upgrading in a Multiple Operating System Environment . . . . . . . 60

Using TopTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Flashing the BIOS Under Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Changing Security Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Integrating HP Hardware Diagnostics

with TopTools for Desktops 3.0 Agent on Client PCs . . . . . . . . . . . 62

Client Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Integration on TopTools for Desktops 3.0 Device Manager

or TopTools 2.5 OpenView Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Your Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

6 Remotely Managing PCs

PC Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

DMI 1.1 and DMI 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Remotely Managing DMI 1.1 PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Remotely Managing Non-HP DMI 1.1 PCs . . . . . . . . . . . . . . . . . . . . . . . . 67

English 9

Remotely Managing DMI 2.0 PCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

7 Troubleshooting and Getting Support

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Problems with TopTools Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Problems with the HP SMS MIF Generator . . . . . . . . . . . . . . . . . . . . . . . 72

Problems with the HP Hardware Diagnostics Utility . . . . . . . . . . . . . . . . 73

Problems with Remote Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Problems with Flashing the BIOS Under TopTools 2.x . . . . . . . . . . . . . . 74

Information and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

General Support and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

General Desktop Management Information . . . . . . . . . . . . . . . . . . . . . . . 75

When TopTools Is Integrated in CA Unicenter. . . . . . . . . . . . . . . . . . . . . 75

HP OpenView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Desktop Management Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

HP Hardware Diagnostics Documentation . . . . . . . . . . . . . . . . . . . . . . . . 76

Magic Packet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

TopTools Support Matrices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

HP TopTools Management Console Versions 2.x For HP OpenView . . . .78

HP Vectra PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

HP Kayak PC Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

HP OmniBook Notebook PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

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