HP Chromebook x360 Manual
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
Legal information
© Copyright 2022 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Chrome, ChromeOS, Chromebook, Google, and
Google Drive are trademarks of Google LLC.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
MediaTek™ is a trademark of MediaTek Inc.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SDHC, SDXC, and microSD are
trademarks or registered trademarks of SD-3C
LLC. USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries. Wi-Fi is a registered
trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: September 2022
Document Part Number: N25185-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
Table of contents
1Product description................................................................................................................................................................1
2Components...........................................................................................................................................................................4
Right...................................................................................................................................................................................4
Left.....................................................................................................................................................................................5
Display ...............................................................................................................................................................................6
Keyboard area.................................................................................................................................................................... 7
Touchpad ...................................................................................................................................................................8
Special keys ...............................................................................................................................................................8
Bottom ...............................................................................................................................................................................9
Labels...............................................................................................................................................................................10
3Illustrated parts catalog ......................................................................................................................................................12
Computer major components..........................................................................................................................................12
Display assembly subcomponents..................................................................................................................................13
Miscellaneous parts.........................................................................................................................................................15
4Removal andreplacement procedures preliminary requirements.....................................................................................16
Tools required..................................................................................................................................................................16
Service considerations.....................................................................................................................................................16
Plastic parts .............................................................................................................................................................16
Cables and connectors.............................................................................................................................................16
Drive handling..........................................................................................................................................................16
Electrostatic discharge information................................................................................................................................17
Generating static electricity ....................................................................................................................................17
Preventing electrostatic damage to equipment.....................................................................................................18
Personal grounding methods and equipment ........................................................................................................18
Grounding the work area.........................................................................................................................................19
Recommended materials and equipment...............................................................................................................19
Cleaning your computer ..................................................................................................................................................20
Enabling HP Easy Clean (select products only) .......................................................................................................20
Removing dirt and debris from your computer.......................................................................................................20
Cleaning your computer with a disinfectant ...........................................................................................................21
Caring for wood veneer (select products only) .......................................................................................................22
Packaging and transporting guidelines ..........................................................................................................................22
Accessing support information .......................................................................................................................................22
5Removal and replacement procedures for authorized service provider parts...................................................................25
Component replacement procedures..............................................................................................................................25
Preparation for disassembly ...................................................................................................................................25
iv
Display panel (without removing the display) ........................................................................................................25
Bottom cover ...........................................................................................................................................................27
Battery .....................................................................................................................................................................28
WLAN module ..........................................................................................................................................................30
Solid-state drive ......................................................................................................................................................31
Touchpad .................................................................................................................................................................33
Speakers ..................................................................................................................................................................34
I/O board ..................................................................................................................................................................35
Heat sink ..................................................................................................................................................................36
System board...........................................................................................................................................................37
Display assembly.....................................................................................................................................................40
Top cover with keyboard..........................................................................................................................................44
6Backing up, resetting, and recovering .................................................................................................................................46
Backing up .......................................................................................................................................................................46
Resetting..........................................................................................................................................................................46
Recovering .......................................................................................................................................................................46
Option 1: Recovering using an internet connection................................................................................................47
Option 2: Installing the Chromebook Recovery Utility............................................................................................47
Creating recovery media..........................................................................................................................................47
Recovering the Chrome operating system with recovery media............................................................................48
Setting up your computer after a reset or recovery .......................................................................................................48
Erasing and reformatting the recovery media................................................................................................................48
7Specications.......................................................................................................................................................................50
Computer specications ..................................................................................................................................................50
33.8 cm (13.3 in) display specications ..........................................................................................................................50
Solid-state drive specications.......................................................................................................................................51
8Power cord set requirements ..............................................................................................................................................52
Requirements for all countries........................................................................................................................................52
Requirements for specic countries and regions ...........................................................................................................52
9Recycling ..............................................................................................................................................................................54
Index ........................................................................................................................................................................................55
v
Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Chromebook™ x360 13.3 inch
Model numbers: 13b-ca0xxx
CTO model number: 13b-ca000
Processors MediaTek™ processors
MediaTek 1380 (3.0 GHz base frequency, 2 MB cache, 4 cores)
MediaTek 1200 (2.6 GHz base frequency, 2 MB cache, 4 cores)
Chipset MediaTek PMIC MT6315
MediaTek PMIC MT6319
MediaTek PMIC MT6360
MediaTek PMIC MT6680
MediaTek PMIC MT6691
MediaTek PMIC MT6365
Graphics Internal graphics
MediaTek Integrated Graphics
Display 13.3 in (33.8 cm), white light-emitting diode (WLED), antiglare, touch screen, narrow bezel
Full high denition (FHD) (1920 × 1080), ultra wide viewing angle (UWVA), 45% NTSC, embedded DisplayPort
(eDP) 1.2 without panel self-refresh (PSR), 250 nits
Memory Integrated, not customer accessible or upgradeable supporting up to 8 GB of RAM
LPDDR4X-4266 dual-channel support
Supports the following congurations:
●8 GB
●4 GB
Primary storage PCIe, Non-Volatile Memory express (NVMe), M.2 solid-state drives
256 GB, M2, 2230
128 GB, M2, 2230
Embedded MultiMedia Controller (eMMC) 5.0
64 GB
Product description 1
Table 1-1 Product components and their descriptions (continued)
Category Description
Audio andvideo B&O HD Audio
Dual speakers
HP Audio Boost 2.0
HP Wide Vision HD Camera with shutter door - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR/TNR, 88° wide
eld-of-view (WFOV)
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression
Wireless Wireless Local Area Network (WLAN)
MediaTek MT7921 Wi-Fi® 6 Bluetooth® 5.3 WLAN
Media card reader Micro Secure Digital Media Reader
Ports Audio-out (headphone)/audio-in (microphone) combo jack
USB Type-C® (2), supports:
- power delivery
- data transfer
- USB-C® adapter
- DisplayPort™ 1.4 output, 4K output (4096 × 2160 @ 60 Hz with adapter)
USB 3.2 Gen 1 Type-A
Keyboard/pointing
devices
Keyboard (full size, textured, standard notebook keyboard)
Backlit
Not backlit
Clickpad with image sensor
Multitouch gestures enabled
Taps enabled by default
Sensors Accelerometer
Gyroscope
Power requirements Battery
2 cell, 47 Whr, polymer, HP Long Life
HP Fast Charge Technology
Smart AC adapters (USB Type-C, non power factor correction, (nPFC), straight, 1.8 m [6 ft])
45 W
Power cord
C5, conventional, sticker, 1 m (3.3 ft)
C5, sticker, with Japanese plug adapter, 1 m (3.3 ft)
Security H1 Secure Microcontroller
Privacy camera shutter door
2 Chapter 1Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Operating system Google Chrome™ 64
Serviceability End user replaceable parts
AC adapter
Product description 3
Components2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
●Press in on the card, and then remove it from the
memory card reader.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
4 Chapter 2Components
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(3) USB Type-C® power connector and
SuperSpeed 5 Gbps port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
(4) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB SuperSpeed 5 Gbps port with HP Sleep
and Charge
Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even when
the computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
Left 5
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