HP Xw series Manual de usuario

HP Workstations xw series

Setup and Troubleshooting Guide

Development Company, L.P.

Seventh Edition: September 2007

Part number: 361756-007

Warranty

Hewlett-Packard Company shall not be liable

for technical or editorial errors or omissions

contained herein or for incidental or

consequential damages in connection with

the furnishing, performance, or use of this

material. The information in this document is

provided “as is” without warranty of any kind,

including, but not limited to, the implied

warranties of merchantability and fitness for

a particular purpose, and is subject to

change without notice. The warranties for HP

products are set forth in the express limited

warranty statements accompanying such

products.

Nothing herein should be construed as

constituting and additional warranty.

This document contains proprietary

information that is protected by copyright. No

part of this document may be photocopied,

reproduced, or translated to another

language without the prior written consent of

Hewlett-Packard Company.

Trademark Credits

The HP Invent logo is a trademark of Hewlett-

Packard Company in the U.S. and other

countries.

Microsoft, Windows, and XP are U.S.

registered trademarks of Microsoft

Corporation in the U.S. and other countries.

Vista is a registered trademark of Microsoft

Corporation in the U.S. and other countries.

Intel is a trademark of Intel Corporation in the

U.S. and other countries and are used under

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Incorporated.

Energy Star is a U.S. registered mark of the

United States Environmental Protection

Agency.

Table of contents

1 Locating HP resources

Product information .............................................................................................................................. 2

Product support .................................................................................................................................... 3

Product documentation ........................................................................................................................ 4

Product diagnostics .............................................................................................................................. 5

Product updates ................................................................................................................................... 5

Warnings and cautions ......................................................................................................................... 6

2 Setting up the Hardware

Quick setup .......................................................................................................................................... 8

Ventilation, COA label, and serial number label information ............................................... 9

Front and rear panel components ...................................................................................................... 10

Front panel components .................................................................................................... 11

Rear panel components ..................................................................................................... 12

3 Setting up operating system software

Setting up software for Windows Vista Business ............................................................................... 14

Restoring the Windows Vista Business operating system ................................................. 14

The HP Backup and Restore (HPBR) process ................................................. 15

Creating system recovery DVDs or CDs .......................................... 15

Restoring from HPBR DVDs or CDs ................................................ 15

Restoring directly from the recovery partition ................................... 15

Reclaiming hard drive space from the recovery partition .................................. 15

Ordering backup software ................................................................................. 16

Transferring files and settings to your Windows Vista Business workstation using

Windows Easy Transfer ..................................................................................................... 16

Software setup for Microsoft Windows XP Professional .................................................................... 17

Restoring the Windows operating system ......................................................................... 17

The RestorePlus! process ................................................................................. 17

Creating a RestorePlus! CD ............................................................. 17

Restoring from RestorePlus! CDs .................................................... 18

Restoring from RestorePlus! on the recovery partition ..................... 18

HP Backup and Recovery Manager restore points ........................................... 18

Reclaiming hard drive space from the recovery partition .................................. 18

Ordering backup software ................................................................................. 19

Software setup for Red Hat Linux ...................................................................................................... 19

Setting up and customizing Red Hat Linux-preinstalled workstations ............................... 19

Starting Red Hat Linux ....................................................................................................... 19

Downloading the latest HP driver CD ................................................................ 19

ENWW iii

Installing with the HP driver CD ........................................................................ 19

Restoring Red Hat Linux .................................................................................................... 19

Installing and customizing Red Hat Linux-enabled workstations ....................................... 20

Verifying hardware compatibility ....................................................................... 20

Installing the Red Hat Linux operating system .................................................. 20

Red Hat Linux activation .................................................................................................... 20

Software setup for Red Flag Linux ..................................................................................................... 20

Verifying your system after first boot .................................................................................................. 21

Upgrading the BIOS ........................................................................................................... 21

Upgrading device drivers ................................................................................................... 21

4 Troubleshooting

Self-troubleshooting with HP Insight Diagnostics ............................................................................... 22

HP troubleshooting resources and tools ............................................................................................ 22

HP Help and Support Center ............................................................................................. 22

E-support ........................................................................................................................... 23

Troubleshooting a problem ............................................................................... 23

Instant Support and Active Chat ....................................................................... 23

Customer Advisories, Customer and Security Bulletins, and Customer

Notices .............................................................................................................. 24

Product Change Notifications ............................................................................ 24

Helpful hints ....................................................................................................................... 24

At startup ........................................................................................................... 24

During operation ................................................................................................ 24

Customizing the monitor display ....................................................................... 25

Power-On Self Test error messages .................................................................................................. 25

Basic troubleshooting ......................................................................................................................... 26

General problems .............................................................................................................. 26

Hardware installation problems ......................................................................................... 27

Diagnostic lights and audible (beep) codes ....................................................................... 28

Calling technical support .................................................................................................................... 32

iv ENWW

1 Locating HP resources

This chapter provides information on the following HP resources for your workstation:

●Product information on page 2

◦HP Cool Tools

◦Regulatory information

◦Parts and accessories

◦System board

◦Serial number

◦Linux

●Product support on page 3

◦Additional information

◦Technical support

◦Business Support Center

◦IT Resource Center

◦HP Authorized Support and Service Provider

◦HP Business and IT Services

◦HP Hardware Support Services

◦Channel Services Network

●Product documentation on page 4

◦User documentation

◦Product notifications

◦QuickSpecs

◦Warranty information

●Product diagnostics on page 5

◦Documentation and Diagnostics CD

◦Diagnostics tools

ENWW 1

◦Beeps and LED codes

◦Web-based support tools

●Product updates on page 5

◦Software, BIOS, and driver updates

◦Operating system update

Product information

Table 1-1 Product information

Topic Location

Locating HP Cool Tools information Most HP Workstations come loaded with additional software

that is not automatically installed when you first boot your

system. Additionally, a number of valuable pre-installed

tools on your workstation can enhance your workstation

experience. To access or learn more about these

applications, choose one of the following options:

●Click the HP Cool Tools icon on the desktop.

●Open the HP Cool Tools folder by selecting Start >

All Programs > HP Cool Tools.

To learn more about these applications, click HP Cool

Tools—Learn More.

To install or launch the applications, click the appropriate

application icon.

Locating regulatory information Refer to the Safety & Regulatory Information guide on the

Documentation and Diagnostics CD for product Class

information. You can also refer to the label on the

workstation chassis.

Locating parts and accessories For complete and current information on supported

accessories and components, visit http://www.hp.com/go/

workstations.

Locating information about the

system board

The inside of the access panel contains an illustration of the

system board layout. Also, you can find additional

information by reviewing the Service and Technical

Reference Guide on the Documentation and Diagnostics

CD or on the Web at http://www.hp.com/support/

workstation_manuals/.

Locating the serial number and

Certificate of Authenticity (COA)

label (if applicable)

The serial number labels are either on the top panel or on

the side of the unit and at the rear of the unit, depending on

the workstation model. The COA label is generally located

on the top panel or side panel near the serial number label.

Refer to Ventilation, COA label, and serial number label

information on page 9for more information.

Locating information for Linux on HP

workstations

For information on running Linux on HP workstations, visit

http://www.hp.com/linux/.

2 Chapter 1 Locating HP resources ENWW

Product support

Table 1-2 Product support

Topic Location

Locating additional information For online access to technical support information and tools,

visit http://www.hp.com/go/workstationsupport. Support

resources include Web-based troubleshooting tools,

technical knowledge databases, driver and patch

downloads, online communities, and proactive notification

services.

How to contact technical support Before you call technical support, see Calling technical

support on page 32 for more information. To facilitate your

call, see Calling technical support on page 32 for a listing

of information you need to have available before you call.

For U.S. and Canada, call 1-800-HPINVENT.

For a listing of all worldwide technical support phone

numbers, visit http://www.hp.com/support/, select your

region, and click Contact HP in the upper-left corner.

Locating the Business Support

Center (BSC)

For software/driver downloads, warranty information,

single-topic documents, product bulletins, and QuickSpecs,

visit http://www.hp.com/go/bizsupport.

Locating the IT Resource Center

(ITRC)

Visit http://www.itrc.hp.com/ for a searchable knowledge

base for IT professionals.

Locating an HP Service Center Visit http://hp.com/go/bizsupport to find your nearest

service provider.

Locating HP Business and IT

Services.

For business and IT information, visit http://www.hp.com/

hps/.

Locating HP Hardware Support

Services information

For hardware service information, visit http://www.hp.com/

hps/hardware/.

How an Authorized Service Provider

can locate a Channel Services

Network (CSN)

For part and warranty information, visit http://www.hp.com/

partners/csn/.

NOTE: The Channel Services Network is available to

Authorized Service Providers only.

Locating warranty information To locate base warranty information, visit

http://www.hp.com/support/warranty-lookuptool.

To locate an existing Care Pack, visit http://www.hp.com/go/

lookuptool.

To extend a standard product warranty, visit

http://www.hp.com/hps/carepack. HP Care Pack Services

offer upgraded service levels to extend and expand a

standard product warranty.

ENWW Product support 3

Product documentation

Table 1-3 Product documentation

Topic Location

Locating HP user documentation,

white papers, and third-party

documentation

For the latest online documentation, visit

http://www.hp.com/support/workstation_manuals.

Signing up for product notifications Subscriber's Choice is an HP program that allows you to

change notifications (PCNs), the HP newsletter, customer

advisories, and more. Sign up at http://www.hp.com/go/

subscriberschoice/.

Customer advisories and product change notifications are

also available on http://www.hp.com/go/bizsupport/.

Locating workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP

Workstations. QuickSpecs provide an overall specification

review of your product. It includes information about its

features including the operating system, power supply,

memory, processor, and many other components of the

system. To access the QuickSpecs, visit

http://www.hp.com/go/productbulletin/.

Locating Customer Advisories,

Security Bulletins, and Notices

To find advisories, bulletins, and notices:

1. Visit http://www.hp.com/go/workstationsupport.

2. Select the desired product.

3. From the Resources for your selected product menu,

select See more…

4. Use the scroll bar to select Customer Advisories,

Customer Bulletins, or Customer Notices. The

selection presents an index of related information.

Locating user tasks on the

Preinstalled documentation

You can locate user tasks in the preinstalled documentation

on the workstation hard drive by selecting Start > All

Programs > HP Documentation.

NOTE: If you installed your own operating system image

after receiving your workstation and the HP documentation

on the hard drive was then lost or is no longer accessible,

the documentation can also be found on the Documentation

and Diagnostics CD and at http://www.hp.com/support/

workstation_manuals

4 Chapter 1 Locating HP resources ENWW

Product diagnostics

Table 1-4 Product diagnostics

Topic Location

Exploring the contents on the

Documentation and Diagnostics CD

For information on using the CD as a documentation tool or

a diagnostics tool, see the instructions on the CD.

The Documentation and Diagnostics CD includes:

●Setup and Troubleshooting Guide

●Service and Technical Reference Guide

●Safety and Comfort Guide

●Safety & Regulatory Information Guide

●HP Insight Diagnostics utility

●User task-specific instructions

Locating diagnostics tools For diagnostics tools, see the following resources :

●The Documentation and Diagnostics CD contains the

HP Insight Diagnostics utility. To use this utility, see

Troubleshooting on page 22.

●Use utilities such as:

◦Instant Chat

◦Instant Support

◦Diagnose Problem

●To access information about your workstation, visit

http://www.hp.com/go/workstationsupport.

●Use the Start > Support menu selection on your

workstation.

Determining the meaning of beeps

and LED codes

Refer to Diagnostic lights and audible (beep) codes

on page 28 for detailed information about beep and Light

Emitting Diode (LED) codes applicable to the workstation.

Accessing Web-based support tools

to resolve workstation problems

Refer to Instant Support and Active Chat on page 23 for

more information on how to receive support.

Product updates

Table 1-5 Product updates

Topic Location

Locating the latest software,

BIOS, and drivers

Verify that you have the latest drivers for your system by

visiting http://www.hp.com/go/workstationsupport.

Reinstalling the operating system Refer to Setting up operating system software in this document

for more information on how to load the operating system.

ENWW Product diagnostics 5

Information on 64–bit operating

systems

For information on availability and compatibility of the Windows

and Linux 64–bit operating systems on HP workstations, visit

http://www.hp.com/go/wsos.

Information on Linux and HP For information on using Linux on HP workstations, including

solutions, products, and services, visit http://www.hp.com/

linux/.

Warnings and cautions

WARNING! Any surface or area of the equipment marked with this symbol indicates the presence

of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce

the risk of injury from a hot component, enable the surface to cool before touching.

WARNING! Any surface or area of the equipment marked with this symbol indicates the presence

of an electrical shock hazard. To reduce the risk of injury from electrical shock, do not open any enclosed

area marked with this symbol.

WARNING! To reduce the risk of electric shock or damage to your equipment:

— Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

— Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

— Disconnect power from the equipment by unplugging the power cord from the electrical outlet.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper

workstation setup, posture, health, and work habits for computer users, and provides important electrical

and mechanical safety information. This guide is located at http://www.hp.com/ergo and on the

documentation CD (if one is included with the product).

WARNING! If a product is shipped in packaging marked with this symbol, , the product must always

be lifted by two persons to avoid personal injury due to product weight.

CAUTION: Static electricity can damage the electronic components of the workstation. Before

beginning these procedures, be sure you discharge static electricity by briefly touching a grounded metal

object.

CAUTION: Observe the following cautions when removing or replacing a processor:

— Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller

or service provider to install the processor. If you plan to install the processor yourself, read all of the

instructions carefully before you begin.

— Failure to follow the workstation preparation instructions can result in an improperly installed

processor, causing extensive workstation damage.

— Processor socket pins are delicate and bend easily. Use extreme care when placing the processor

in the socket.

Table 1-5 Product updates (continued)

6 Chapter 1 Locating HP resources ENWW

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