HP Support Anywhere Manual de usuario

HP Support Anywhere

Installation and User Guide

Server Management Software

For the Support Expert

HP Part Number 5967-1534

Printed August 1997

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including,

but not limited to, the implied warranties of merchantability and fitness for a particular

purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental

or consequential damages in connection with the furnishing, performance, or use of this

material. Hewlett-Packard assumes no responsibility for the use or reliability of its

software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights

are reserved. No part of this document may be photocopied, reproduced, or translated to

another language without the prior written consent of Hewlett-Packard Company.

Materials reprinted with the permission of Symantec Corporation. Symantec makes no

warranty of any kind regarding the accuracy, correctness, or sufficiency of the information

in the publication, and the use of any information therein is or will be free from claims of

intellectual property infringement of any kind.

The use of trademarks or other designations is for reference purposes only. The following

trademarks are used in this manual:

distributed by Hewlett-Packard Company under license. Adaptec is a trademark of

Adaptec, Inc. Microsoft and MS-DOS are U.S. registered trademarks of Microsoft Corp.

Windows and Windows NT are trademarks of Microsoft Corp. Novell, NetWare, and

IntranetWare are registered trademarks of Novell, Inc. pcANYWHERE,

pcANYWHERE32, and Symantec are trademarks of Symantec Corporation. CompuServe

is a U.S. registered trademark of CompuServe, Inc.

See Appendix E, "Warranty, Software License, and Support" for further information.

Hewlett-Packard Company

Network Server Division

Technical Communications / MS 53U-FJ

5301 Stevens Creek Boulevard

P.O. Box 58059

Santa Clara, CA 95052-8059, USA

iii

Contents

1 Quick Start....................................................................................................1

Part 1. Setup at the Client Workstation .........................................................4

Part 2. Setup at Each HP NetServer.............................................................5

Part 3. Verify Correct Installation...................................................................6

Part 4. Enable Remote Console Options.......................................................7

2 What is HP Support Anywhere?..................................................................9

Audience Assumptions...................................................................................9

Documentation.............................................................................................10

HP Auto Alert Helps You Monitor Your Servers............................................10

HP Support Anywhere Helps You Manage Your Servers..............................11

Your Servers Alert You to Problems.........................................................12

Problems With Solutions..........................................................................12

Web Interface Features ...............................................................................14

HP Auto Alert Features................................................................................16

HP Auto Alert Alarms List ........................................................................17

Remote Console Options.............................................................................17

Software Components..................................................................................19

Required Hardware and Software.................................................................21

HP NetServer Hardware Required ...........................................................21

HP NetServer Software Required.............................................................21

HP Support Anywhere Client Hardware Required.....................................22

HP Support Anywhere Client Software Required......................................23

3 Installing HP Support Anywhere...............................................................25

Installation Overview....................................................................................25

Part 1. Setup at the Local Client Workstation..............................................29

Part 2. Setup at Each HP NetServer...........................................................34

Installing on Novell NetWare Servers ......................................................34

Installing on Windows NT Servers ...........................................................34

Part 3. Verify Correct Installation.................................................................37

Troubleshooting.......................................................................................40

Part 4. Remote Console Options.................................................................43

HP Remote Console Redirection (E 40 and E 45 only).............................44

Graphic Console Redirection (Windows NT)............................................55

Contents

RCONSOLE (NetWare)...........................................................................61

4 Using HP Support Anywhere.....................................................................65

Running HP Support Anywhere....................................................................65

HP Support Anywhere Auto Alert.............................................................66

Auto Alert Response Options...................................................................67

Using HP Support Anywhere's Web Interface...............................................70

Server Description Page..........................................................................71

Server Configuration Pages.....................................................................72

Menu Buttons...........................................................................................75

Web Security Considerations.......................................................................78

User IDs and Passwords..........................................................................79

IP Address Restriction..............................................................................79

Encryption................................................................................................79

A Customizing the Support Anywhere HP NetServer .................................81

Installing SNMP Software Agents Manually on Novell NetWare Servers......81

Loading the Automatic Server Restart Software for Novell NetWare........81

ASR NLM Files and Parameters for Novell NetWare ...............................82

ASR Program Files and Parameters for Windows NT..............................83

B Terminal Emulation Keys (E 40 and E 45 only)........................................85

C Glossary of Network Terminology............................................................87

D Configuration Worksheet..........................................................................91

E Warranty, Software License, and Support ...............................................93

Software Product Limited Warranty..............................................................93

HP Software License Agreement..................................................................94

Technical Support........................................................................................96

Index...............................................................................................................99

1 Quick Start

HP Support Anywhere is a group of network management tools that allows you to

efficiently monitor and maintain your HP NetServers E Series. At the client,

Support Anywhere's Auto Alert feature notifies you of server dysfunction, and its

web interface provides you with management tools including error logging,

configuration information, and error threshold setting. In addition, Support

Anywhere includes a remote console support feature that allows you or your

Value Added Reseller (VAR) to remotely run server diagnostics and access server

controls.

Support Anywhere

Client

Support Anywhere

offsite Remote Console

Support Anywhere

Server

Figure 1: Overview: HP Support Anywhere on a LAN

Support Anywhere installation includes four parts:

Part 1. Setup at the Client Workstation

Part 2. Setup at Each HP NetServer

Part 3. Verify Correct Installation

Part 4. Enable Remote Console (Optional, see Chapter 3)

Chapter 1 Quick Start

You can choose the Support Anywhere features you want to use during Client

Setup (Part 1). If you want to install only the Auto Alert feature, during setup, do

not configure your NetServer's as web servers.

Steps for installing Support Anywhere software differ depending on whether your

NetServers are running Novell NetWare/IntranetWare or Microsoft Windows

NT.

Should you use Quick Start? If you are unfamiliar with terms such as

SNMP and IP address, refer to the detailed installation instructions in Chapter 3.

If you want more background before using Quick Start, review the information

provided in Chapter 2. If you are an experienced network administrator, these

Quick Start procedures may be all you need to install Support Anywhere.

Before Proceeding: Review "Required Hardware and Software" in Chapter 2

to ensure you have the necessary components to set up Support Anywhere.

If you want to use Support Anywhere's web-based management features, copy

and fill out the Configuration Worksheet in Appendix D. You will need the

following information for each HP NetServer:

Server name

NOS installed (either Windows NT or Novell NetWare/IntranetWare)

Web server software installed? Yes/No

IP address

SNMP community name

IPX address (if your server is running NetWare/IntranetWare or supports

IPX)

Use your Configuration Worksheet (Appendix D) to keep track of the

information for each NetServer you are setting up.

NOTE Be sure you have supervisor-level privileges for the Novell

NetWare servers you want to include under Support Anywhere

management. Likewise, verify that you have administrator

privileges for your Microsoft Windows NT servers.

IP and IPX Addresses: Use IP addresses if your network protocol is

TCP/IP, or if your NetServer includes operational web server software. Use IPX

addresses if your network protocol is IPX. You can use both protocols, although

as a general rule, NetWare-based networks support IPX addressing.

The following illustration is a flowchart of the installation process. Use it as a

checklist as you proceed through the installation.

Chapter 1 Quick Start

HP Support Anywhere Installation Flowchart

Configure Server

hardware,

Install Utility Partition

(E 40 Road Map)

Install NOS and

Web Server software

(NOS Documentation)

Fill out Configuration

Worksheet

( Appendix D)

Run Support Anywhere

Client Setup at local

client

(Quick Start/Chapter 3)

Run Support Anywhere

Server Setup on

server(s)

(Quick Start/Chapter 3)

Windows NT Servers NetWare Servers

Run Server Setup at

each server

(Quick Start/Chapter 3)

ServerSetupisdonefor

you over the network

during Client Setup

Client SNMP trap

destination is set for you

during Client Setup

Reboot each server

Verify server up/down

alarms are received at

the client

(Quick Start/Chapter 3)

Setup offsite Remote

Console

(Optional, see

Chapter 3)

Set client SNMP trap

destination at each

server

(Quick Start/Chapter 3)

Start

Finish

Chapter 1 Quick Start

Part 1. Setup at the Client Workstation

Step 1 Start Setup

Insert the HP NetServer Navigator CD-ROM in your Support Anywhere

Client's CD-ROM drive. From the Windows Program Manager, run

setup.exe located in the HPSA\US\CONSOLE\DISK1 subdirectory.

A welcome screen directs you to close all currently active Windows

applications.

Step 2 Choose Installation Option

For a first time installation, choose the default option, Initial Install. For

servers running Novell NetWare/IntranetWare, Support Anywhere setup

installs both client and server(s) software.

Step 3 Select Directory for Support Anywhere

Support Anywhere presents you with the default: C:\PROGRAMf\HPSA.

Setup copies its program files to the selected directory.

Step 4 Select a Web Browser

Setup checks your Windows configuration and, if possible, identifies your

current web browser. You can use the identified browser, or select a new

one.

Step 5 Server List Configuration

Identify and configure your web and non-web servers. Click Create or

Update List. For web-based management, you need to identify the IP

address, the SNMP community and, if appropriate, the IPX address for

each selected server.

◊In an environment that includes Windows NT servers, Windows NT

web servers can support your non-web servers, including both Novell

NetWare/IntranetWare and Windows NT. Continue to Step 6.

◊In an exclusive Novell NetWare/IntranetWare environment, all HP

NetServers must include web server software for web-based

management. If this describes your network, client installation is

finished. Please read "Before Proceeding to Part 2," for HP

NetServer installation.

Chapter 1 Quick Start

Step 6 Configure Web Servers

You can manage non-web servers over the web using Windows NT

NetServers. Select a web server, and then identify all the non-web servers

it will support. If you have listed NetWare servers, setup will include them

as well.

Step 7 Print Out Windows NT Server List

At the end of Client setup, a text file (based on information you entered

during setup) lists your managed Windows NT servers and your client

address information including host name, IP address, and IPX address. Be

sure to print this file. You'll need the information to install the SNMP

agent software on your HP NetServers running Windows NT.

Before Proceeding to Part 2: When HP Support Anywhere Client setup is

finished, the Support Anywhere icon appears in the display, or, in Windows 95,

on the program bar. Leave the client operational; installation is not complete.

As soon as Support Anywhere's Auto Alert feature is launched, the program

starts regular periodic polling of all NetServers on the servers list. At this point,

each listed server posts a Server Down Auto Alert notice because installation has

not yet been completed at your NetServers.

You still need to install the Server software at each Windows NT server you

want to monitor with Support Anywhere. In addition, all listed NetServers must

be restarted.

Part 2. Setup at Each HP NetServer

HP NetServer running Novell NetWare/IntranetWare: Restart each

HP NetServer running NetWare/IntranetWare to activate the SNMP agents that

were installed during client setup. (Logging off and on does not constitute a

server restart.) Proceed to Part 3: Verify Correct Installation.

NOTE If you installed your Network Operating System utilizing the

Configuration Assistant "Express mode" or Custom

"Automated mode" from the HP NetServer Navigator CD

(version F.01.05 and later) , you may skip at least Step 1 of the

Windows NT instructions listed below. If you've also set the

SNMP trap destination of your client during the NOS install,

you may skip steps 1 to 3 of the Windows NT instructions

listed below.

Chapter 1 Quick Start

HP NetServer running Microsoft Windows NT: Follow these steps to

complete installation for each NetServer running Windows NT.

Step 1 Run HP Support Anywhere Server Setup

Insert the HP NetServer Navigator CD-ROM in your NetServer's CD-

ROM drive, and run setup.exe, located in the

HPSA\US\SERVER\DISK1\WINNT subdirectory. Choose "Install

SNMP Agents and WEB Interface Software".

Step 2 Check SNMP Setup

Check SNMP setup to insure the correct listing of your client's community

name and address information. In the Windows Program Manager,

double-click Control Panel, then Network. Configure your SNMP Service

using the community name and address (as listed in the printout you

generated in Step 7 of Part 1). Enter IP and/or IPX addresses, and the

hostname if your network uses the DHCP protocol.

Step 3 Restart the HP NetServer

To complete the installation, you must restart each HP NetServer that you

included in your Support Anywhere setup.

Part 3. Verify Correct Installation

Go to the client workstation to verify correct installation.

You will find that each restarted NetServer has sent a Server Restart message to

your designated client to let you know that installation was successful.

Depending on the number of NetServers installed, Auto Alert Server Restart

messages should already be queued up on the client display. However, they will

not be visible until you clear the Server Down messages that were automatically

posted before installation was completed.

1. Clear the Server Down notifications.

2. At each NetServer's Server Restart message, click Go There to test the

web connection.

3. Close the web browser displaying the NetServer's web page to return to

your local client's Auto Alert message.

4. Click OK to clear the Auto Alert message.

This reveals any previous Auto Alert notifications.

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